Stay away from Sallie Mae in both their offered services and their employment opportunities.
Like HC94 stated, the Fishers Data Center work environment is a living hell. The people who work there are the corrupt result of mismanagement, dissolved professionalism, toxic demands and stress-bondage.
While my tenure there was short-lived simply because I hated the place so-much-so to the point to where I wanted to be fired just to get out, I can honestly say that anyone who works there is due to a rotten wake-up call.
The first thing that will happen to you is that you will go through something called "NEO". This is the "New Employee Orientation" procedure where you are given the curve-ball about how wonderful it is to be working for such an elite equal-opportunity employer that takes care of it's employees, etc, etc. You learn about some crap called "FISH" and you go through the status-quo junk where you sign all the papers pertaining to your insurance, contacts, etc. This is where they tell you that if you find displeasure in your job, Sallie Mae offers numerous other opportunities within it's company for you "switch to something else if you don't like it". Boy, did I fall for that one...
These people are complete liars. I had one manager whom I swear to this day could look you straight in the eye and tell you his name is "Big Bird" and not flinch. These people are professionals, but not in things like programming or management. Their professionalism consists of being able to surpass lie-detectors and spoil the optimism of new-grads.
And as for Michelle at the derelict center (as it was known by those who work at the Data Center), you must be either very naive, very calloused and hardened or else, a manager because not only have I heard nothing but 100% negative reactions towards the opinions of call centers and the other various branch offices of SLM, but I have also never met anyone who found anything positive from this company.
Stay away from Sallie Mae!