Complaint?

I have been trying to get the contact details of a senior manager so I can make a complaint about a customer care supervisor.

It seems whenever I send an Email or a letter to the corp office, it always goes to the person I am complaining about?

Even the return phone call from the letter was by the person I was complaining about, & when I called myself, I was directed to the person I was complaining about?

Any help would be greatly appreciated.

I meant to say that my dealings was with the Canadian corp office, but I would be willing to take it to The U.S. office in the hope that they may take my complaint more seriously.

Are you starting to get the impression that the company does not care about dissatisfied customers? You should be...

Does Canada have a better business bureau? They will probably not do anything for you anyway, but at least you would have the satisfaction of knowing that a negative mark is going on their public record with the BBB.

Its not so much they don't care, it's the fact that they give so much power to someone with very little professionalism.

I am still in shock with the way in which I have been treated as a customer; all I wanted (7 weeks ago) was an answer to 2 questions. I have been insulted, spoken down to; & when I explained what a ? means at the end of a sentence, I was then informed that they didn't think the questions were relevant.

I have help set up technical & customer support help desks on 3 different continents, Europe, Asia & North America. The so called high level supervisor that I have had the displeasure of dealing with (she even brags that if I complain about her, she will receive the complaint & it will go no further; & guess what? She was right!) I would not even employee her as a cleaner.

I have just received a response from another supervisor, & this one is backing the supervisor that I am complaining about & still hasn't answered my 2 questions. I thought Sears was a large organization that took customer satisfaction seriously, I guess I was wrong. My neighbours have also advised me that they have received similar treatment from Sears.

I attempted to record the supervisor who was being rude to me, but under Canadian law, I must advise the person being recorded that they are being recorded, & as soon as I told her I was recording, she hung up.

Now I know call centre staff in Canada can refuse to be recorded, but if you had nothing to hide, why would you hang up?

As I am still unable to get contact details of a senior manager, my wife, family, friends & I have all agreed we will cancel our Sears cards & boycott the store.

Its quite sad, as everyone we spoke to under corporate, have been extremely friendly & proffesional.