I hate sears

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I Agree in Carmichael, California

33 months ago

Sears Holdings is staffed with former criminals, in my opinion. Sometimes, they'll screw up and fall back....to their old ways, only, they've messed up too much by now. By Sears HOldings. Let the real Sears family return.MIlitary style of management is why the retail crew is miserable. Fold up before you abuse too many of the wrong people. Poor Sears: 125 years in business, only to be destroyed by an unethical marketing outfit that claims it's going to completely keep Sears in business. Sears Holdings is also in the most mafia based states, like Chicago, Florida, etc. on Rico Road, with last names for people in corporate such as, Crooks, Dames, Bull: They're mental in corporate.

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I Agree in Carmichael, California

33 months ago

I Agree in Carmichael, California said: Sears Holdings is staffed with former criminals, in my opinion. Sometimes, they'll screw up and fall back....to their old ways, only, they've messed up too much by now. By Sears HOldings. Let the real Sears family return.MIlitary style of management is why the retail crew is miserable. Fold up before you abuse too many of the wrong people. Poor Sears: 125 years in business, only to be destroyed by an unethical marketing outfit that claims it's going to completely keep Sears in business. Sears corporate staff uses false last names to instill - through persuasion - fear in employees, so this weakens them mentally and they are more easily controlled. For example, last names such as, Bull [bully], Dames [sexism], Crooks [liar], etc. This is a law enforcement type tactic to find out who's going to by it and wig out. They will also try to maneuver you into revealing your medical files. All these marketing outfits act this way. Employee PPI is outsourced to countries like India, possible enemies of the US. Sears uses fear to control employees into working harder than they can. It's a military management style that's badly failing.

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I Agree in Carmichael, California

33 months ago

mia in Westmont, Illinois said: I think Apes could do a better job at running the stores from what i see

LOL LOL, oh my insanity is starting to heal on this forum. I'm tossed out Sears trash for sexist, mean issues going on with their new bullying GM.Wow, bang up job, sis.

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Duped! Now I know why. LOL in Carmichael, California

33 months ago

wilma flintstone in Phoenix, Arizona said: I was fired recently and was held in the lp office for 2 hours. i had to sign a statement of something i didnt do or well not to the point of what i signed... they said they supposedly had proof pointing at a folder to get pressure you into signing it, which worked... I was also told if you were very honest in your statement and say you have learned your lesson and promise not to do it again you will likely be able to keep your job. people who only write 2 sentences are let go and on their way but if they find you actually want or need your job they will be willing to work with you.. WRONG!!!! They fired me after 15 minutes of completing this statement. a girl who got fired for a similar thing i got fired for had done 5 times more then i did and got 2 warnings before being fired, i got 0!! she was a single mom and we all believe she got special treatment for it.

i worked at sears for 4 years and i have seen all that has been mentioned, if not more...

I would to agree: It had become an issue with one woman why I don't have kids and why I'm not married. I was suspected of being a homosexual, or being a loose woman. After people figured out I wasn't homo, they thought i must be a prostitute. I'm not sure how to react to this. I
What difference did it make to them. A lot of people don't have kids and aren't married. This new Sears Holdings don't like top performers, becauee they are jealous, retaliating lot of people who manage to get hired in the highest jobs, only because of favoritism or some association on off hours. What that assocaition is, I don't know, but run if you're on a bad list for making high sales. A dead end job for the talented person. A perfect place for the spoiled, favorite, referrals, and kahn artists.

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Doctors orders in Carmichael, California

33 months ago

If you feel this way, Kaiser is a good hospital to get help at:

Don't do it. Sears HOodings is mean place. Don't by it. I'm sure some of you on here feel very cheated and depressed, and it is temporary.

members.kaiserpermanente.org/kpweb/healthency.do?hwid=aa45567&sectionId=aa45567-sec&contextId=suicd

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This is helpful in Spartanburg, South Carolina

32 months ago

I have to say I currently work for Sears as a hardware sales associate. I particularly love my job and see it as an opportunity to advance myself and my learning for things i previously did not know. Also it gives me the opportunity to meet and greet new people. I am certainly aware that there are stores with associates that do not care, however as the case may be, my store is possibly one of the most efficient and customer friendly stores that there are. Sure there are problems, but they are problems that are present in all stores. As for would I recommend working to sears to anyone; i most certainly would. The pay is great, if (and this is a qualified if) you know how and what to sell, in order to make money. Those who complain about their paychecks, in sales, are just not very good. I love working at Sears and if you know what you are doing you will do just fine working there. It is a process, but it is a rewarding one.

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R-mondizzlez in Albany, New York

32 months ago

Guys, your sears must suck then. I get my fair hours every week, and even got raised to 8.25 from minimum after working there for 6 months. My boss follows favoritism a bit and obviously no one likes that but no one treats me like crap there, i get along with my associates, the customers are seldom obnoxious, and for 8.25 + credit app money and online purchases, i make a decent amount for a part time job as a college student, you know? so i guess it depends on the area and how busy things get, how efficiently you work and how your managers are.

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Anonymous in Pittsburgh, Pennsylvania

32 months ago

I stayed at Sears to long and I am very, very sorry I did that. Do not UNDER ANY circumstances, consider this place unless you do significant research into the individual store. Not all Sears stores are bad and I'm saying that because I have no right to decide that they are.

Now, I quit Sears not to long ago. What set me over the edge? It's easy enough, I asked someone who I thought was a good friend about a meeting that was scheduled to happen on a Sunday night. She went off on me and threatened to "punch me in the face." That remark did it, I quit immediately. Before you even say it, this person probably still works there and she probably always will.

I worked in the back room and I'm sure a lot of ex-coworkers are holding hands and singing songs every morning rejoicing that I'm not there anymore. However, let me assure you of this- the Sears where I worked was like high school. Three women ran that back room and one was elderly. I have never or nor did I ever see a bunch of more two-faced women who liked to complain every six seconds. No one could control them because all of them would head to a court house complaining about what a discriminating workplace it is. The whole store centered around their actions and it probably still does.

Sears is a place that keeps you stuck at minimum wage, it never gives you a consistent schedule, it sides with a little group and will go after you for every single thing that goes wrong, they discourage you from working hard as well. Often, when I found merchandise in the back that was marked down I was yelled at for "not leaving it hidden." It also disrespects your work. One week I was supposed to arrange the back room. I did and did a great job, however a couple of my co-workers didn't seem to honor my work and changed it to what they wanted.

These are only brief highlights and I've studied criminology as well. If I had the resources I would sue this store.

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george in Warren, Michigan

28 months ago

sears and me ...

my story is :
i used 2 coupon for two different customer it does not belong to the customers that i rang the sale for.....Loss Prevention called me today and asked me to explain what had happened….!

1- I told loss prevention office what happened exactly with the first customer that i rang the sale for.. I was ringing the sale up for the customer and he seen that there is a coupon on the counter for $5 off and he asked me if he can use that coupon with his purchase, i told him ok because we were told never say no to a customer and i was afraid if i did not give him the coupon he will not go thru with the purchase.

2- I told loss prevention what happened with the second situation which is, i had a customer using a $10 discount (day pass) i used it for that customer and i put the pass day discount next to the register and another customer came with their purchase to be rung up and asked me how he can get a discount from Sears.. i answered him that he can go to Sear website or Sears face book and sign up with then then you will start receiving coupons and different offers and i showed him the coupon that i used previously.. at that time he asked me if he can use it, i was confused to say no, so i used it not wanting him to have bad experience at Sears, after that i went to my manager and explained to him what had just acured and he told me you’re not supposed to use this for another customer, then i took that coupon and put it in the basket at where we are supposed to put them.
And I never did again with any customer. After i explained everything they tell me you are fired, and this is a $15 loss for our company!! and i told them i will pay this loss but they said you dont have to !!!!!!! I thought that were are here to sell and make sure that the customer is satisfied and we are taught not to say no to a customer and the customer comes first, so i believe it is not fair that i am fired for this reason.

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Brianna in Riverside, California

24 months ago

I've worked for Sears for six years. I am a salaried manager. I read through these posts and I had to post something. I love my job; I hate the company. Being where I am, I am going to try to touch on some of the subjects I read. 1. Credit apps. Sears loves you to get them. Did you know that if every store in you district makes their credit goal, your district manager makes a $2,000.00 bonus. You can imagine the guerilla warfare used to get this. Also, the store gets $18 an app from Citibank. You my friend, get $2. The hate emails you receive as a manager are daily. 2. Pay. Sears has been on a "pay freeze" for five years now. We are required to start people at 7.25 an hour. I don't expect this to change. 3. Hours. Sears corporate sets the hours in which each location can use. It tells you how many hours you can use a week. If you are part time, you can be scheduled over 29 hours for up to 16 weeks. If it goes to 17, they have to offer you full time. At times for cashiers, there won't be enough hours given to cover all the registers. There won't be enough hours given to have but maybe one person on the floor for customer service and to clean. Pathetic. 4. LP. Many stores are getting rid of this department. They are set goals to apprehend. Just like a cashier has them for credit. They have goals to get internal and external apprehensions. They will find any way to get them.

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Nick in Somerville, Massachusetts

24 months ago

I worked for Sears during the last holiday season. I was there for about 3 months, "consultative sales."

1. Sears is legally responsible for giving you AT LEAST minimum wage. However, they have a sneaky (and I have NO idea how it's legal) way of actually paying less in many stores. For instance, my pay was set at $6/hr ($2/hr LESS than MA minimum wage). I also got a ridiculously small commission that didn't even cover a lot of merchandise. In THEORY, my commission was supposed to make up for the $2 penalty and SO MUCH MORE. In reality, the only chance of this ever happening in my department was a weekend afternoon or a holiday sale. On every other day of the week, I was only making $6/hr. ALSO they only have to pay you AN AVERAGE of minimum wage. Which means that if you make some good sales and get yourself up to $10/hr for one hour, but sell nothing the next hour, you only get paid $8 for both hours. Yeah, that's treating your sales help right!

2. Because pay is so crap, the company only attracts a certain kind of applicant. The desperate/ignorant kind. Now imagine an entire store full of either bitter Americans who thought their lives would amount to more, and happy non-Americans who think $8.00 to fold clothes and chatter to each other in the break room is a great haul. Yeah.

3. NO ONE WANTS YOUR CREDIT CARD. Its APR is borderline predatory, and any smart person with a wallet knows that the discount on the first purchase ends up not even being worth it. The number of credit apps you expect per store per day is RIDICULOUS.

4. Your customers don't appreciate being asked to join a rewards program every time they buy a screwdriver, especially when there's a line. This is actually why I walked out. Expecting performance for a rewards program from employees that aren't even getting minimum wage? Yeah, OK.

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unnamed in az in Chandler, Arizona

24 months ago

Common Sense in Scottsdale, Arizona said: You all do realize that they cannot keep you in the room. The door handle never locks, it only looks like it does, and if they try to keep you in the room they are instantly breaking Sears / Kmart policy, as well as numerous laws. Simply say "I would like to speak to my lawyer," or "You're holding me against my will," and they will let you go, otherwise you have a very nice case against them in court. Always have your phone on you, ready to record, when they come knocking.

Common Sense what store did/do you work at? Because the Phoenix group sucks. You know its easy to say what to do when you are not in the situation. Unless it did happen to you, I did repeatedly ask to leave and was told I could not when after many hours I got a phone call, stood up to take my phone out of my pocket and answer it the female "agent" actually reached for my phone telling me I could not answer it. I was on camera being escorted into LP office four plus hours later I would have been on camera leaving. I filed charges with EEOC that was a joke, six charges all they needed was request to view copy of video but that was to much it was easier to get written statements from LP department, their statements were copied almost word for word. Sears does not settle they drag it out until the employee runs out of money and EEOC knows this also and its long drawn out to much time for them. Sears will continue to "rape" their employees.

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Annon13 in Oklahoma

23 months ago

I just have to say, I believe that most of your experience (good vs bad) is based upon the management of your store. I'm lucky to have fantastic management in my store, and I was hired on at full time (as a cashier). As far as credit apps go, they are important. Customer loyalty and giving the best service possible is important. Even if you just open a card for someone and then pay it right off, it helps the store as well as the customer. The high management (I'm talking corporate) HAVE to be about the money; that's why the lower level employees have to care about and take care of their customers. If you enjoy working with people and can see the positives instead of the negatives, your goals are easy to reach.

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anonymousboy2579 in Marion, Illinois

23 months ago

Part One

I had pretty much the same experience as most of you had. I applied for a job, and I think it was the next day or the day after I got an email about an interview. My interview went great, and I got the feeling that I would really enjoy working there. I could tell almost instantly that the place was a joke. My "training", if you can call it that, was me sitting at a computer for three days answering questions about the work that I had to CONSTANTLY ask help from someone in the office, because they literally just threw is in the room and told us to start, no explanation. I thought I was doing great. I got several 100% csats. I got constant compliments from the customers, telling me how great I was. I was getting high numbers in sales. Everything was fine. Until I got a bad csat for something that didn't happen, but I told my manager (a new guy) that I was sorry and that there was just some confusion, and that was that. My only pitfall was credit apps. I had people who just didn't want to apply for credit cards. I worked in Footwear on commission, and it sucked. We didn't get paid nearly enough for all the work that we did. I tried my hardest to get credit apps but I just couldn't find a way for it to work for me. Aside from that I was always on time, never missed work, and worked all day long. Many times by myself for hours on end. Then, I get a pip/ppi for low credit numbers, and told that if it was a constant pattern I could be terminated, but it was never affirmed that I would be fired over it. So I got my numbers higher than they were previously, and everything was fine. So fastforward to my last day. I was the only one working the floor until the new girl came in, and I did all of the work myself, then on top of that had to help her when she arrived because, shock surprise, she got no formal training either.

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anonymousboy2579 in Marion, Illinois

23 months ago

Part Two

I get called into the office fifteen minutes before my shift was up, stating I was being terminated for, get this, I was too loud, I was too chatty, and my numbers were too low. I asked if there was any way I could be given another chance, she said no, and I was done. So I promptly grabbed my bag, and left. Then, I get a text from a friend at work, saying that they'd checked my numbers, and they weren't low. I told her I knew they weren't, that it was because I had gotten a huge sale from a guy shopping with a non for profit outreach program, spending the companies money on a client, not his own, and that after I put in his tax exemption code, I didn't get the option at the register to ask him to apply for credit or shopyourway. My store manager approached me later and asked me why I didn't get anything for him, and he didn't understand when I told him that he was shopping with company money, he couldn't use any personal info to save money, that I didn't even get the option to ask him, and he just rolled his eyes at me and walked away! Even though I'd worked hard and done more than my fair share, it was my 60 day evaluation, and I had no chance of keeping that job. Side note, I'm gay but I never once thought it was for that reason that I was let go, but I did have several people tell me that it was possible that was a reason. All I know is, that I was gone before I could speak, and the entire thing was a total joke. I got screwed out of a whole week of hours on my two week pay period, money that I really needed. Also, one good thing about that day was, there were only two people working shoes that day, and the new girl left and lunch and never returned, so they really got screwed. It was a terribly run mess and I think they are in need of massive reform/overhaul for it to ever be considered a good company, because as it stands it's just a credit mill.

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Move Forward in Glen Oaks, New York

22 months ago

Man I work at sears to man and i had to write a blog about the trash that is happening to me in that store check this crap out......www.empowernetwork.com/movefoward/?p=24

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CS ONE SOURCE Round Rock ,TX

21 months ago

I have worked in the call enter in Round Rock, TX almost 2 years. It took me less than a year to understand why the whole building has bullet proof glass all the way around it. They make their employees want to go Postal up there every day! I have never heard of somebody showing up for work on time, clocking in, working the whole shift and getting a NO CALL NO SHOW!!!!!! It happens on a regular basis. You get written up for minor infractions, while ass kissers get busted either deleting/hiding/ skipping work and nothing happens to them, even though it is clearly stated that is reason termination. You get on trouble for not doing work you were never trained to do and they will not show you how to do it. When it is done wrong then you get in trouble for that!
The attendance policy is all over the board and not consistant at all. If you are more than 30 minutes late you are counted Absent the whole day, even if you are there.
If you are considering working here......think again. If I could afford to quit I would. I know Texas Workforce Commission is really interested in the No Call No Shows issue if you are at work.
All I have to say is........RUN FOREST.......RUN......

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nerdrage in Hacienda Heights, California

21 months ago

edwin rego ny in New York, New York said: Ron is cockeyed and i cant really tell when he is yelling at me or looking at the wall.

I lol'd . Good stuff !

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dorsia in Laurel, Maryland

21 months ago

I can't find anything after graduating from college. I passed the weird culture interview but I am nervous about the credit apps and being treated unfairly. Is it hard to get apps? Is it worth it? I don't want to be more miserable than I already am. The Hr manager was ok but acted as if I wasn't trying hard enough to get a job after college. A lot of morons are like this though. I also noticed everyone from Md is rude and I'm from NY.

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Don'tbelieveit in Phoenix, Arizona

21 months ago

jman03 in Dexter, Missouri said: Part 4 of 4

This keeps getting longer, I know. But I have to tell the whole story. Here we go.....

This salesperson has run good help out of that store for the last three to four years. People quit because of her before I started working there, while I was working there, and even after I have quit.....and I quit early might I add. Some of these people were VERY good at selling. They were professional, smart, and knowledgeable about the products. Now, during the last few weeks, the store has lost three very good and well trained sales people. All because of one person. Employees have went to management about her repeatedly and nothing is said or done.

This is why I will NEVER set foot in a Sears store again. It's a shame, I really like Craftsman tools. I may have to go to a different store to buy some of those from time to time. But that's it, lol.

My location is fake. I will not disclose the store location, names, or anything else. I still choose to be professional about this while informing people of my experience. The last part of this excerpt is specific to one store. Most sales people at Sears are very courteous and helpful. They work very hard to serve their customers, I know because I WAS one of them.

This goes on everywhere, with backstabbers and cheats on the job.
Companies just don't protect the good worker, like you. They let the cheats get away with it.

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Anonymous in Lawndale, California

21 months ago

BluBroJake in Dallas, Texas said: All I can say is what a screwed up company...it started with me having to come back multiple times cause they screwed up the interview time...then because I have a military background they pushed for me to go into LP...I was fine with that, actually pretty interested in it...they said if I did not want to do LP then I would just do cashier ....
I met with the LP manager and all I can say is what a joke...first off they said that I would not blend in to their store (blonde/blue eyes) and then proceeded to ask me about getting into fights and getting punched saying that thier LP associates have it rough....anyway they said they would call me back the next day...they did, but only to tell me that they did not have ANY positon for me...even the cashier spot they initially were going to hire me for was no longer open cause they would only be able to give me "next to no hours"...when asked what that meant they said they had no hours...
What a waste of over a week of back and forth with them...I will never go in a Sears again...!!!

I worked part-time at Sears, but they had no idea that I was studying them as part of my school projects for an advanced degree! The things I wrote about and discussed in class with other degreed and highly-experienced professionals who worked and went to school like me -- you cannot imagine what we said. Sears is the most deceiving, screwed-up joke of a company for anyone with any intelligence, any ethics, any sense of decency, any business sense whatsoever.

This is NOT a place for people looking for advancement or a long-term career in a decent, honest-wage paying employer. Hell, they got sued not too long ago and had to pay backpay to all employees who worked free during a certain period. So how did they settle? They paid employees $8.00 something for however many weekends they worked from ying to yang. The first part was money; the 25% remainder was in a GIFT CARD!

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KnowsTooMuch in Lawndale, California

21 months ago

This was a part-time only job for me, but I was too ashamed to tell anyone that I had any connection with Sears.

I worked elsewhere full-time, had a very decent salary, benefits, exceptional and professional training, have several degrees -- AND SEARS IS EVERYTHING THE OPPOSITE OF THAT.

I only worked there for the extra pocket money to go tooling around in Vegas every few weeks or so.

This is a not a place for serious, career-minded people. It's only a starter thing for high-schoolers or for people who have emigrated and can't get jobs anywhere else.

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Don'tbelieveit in Phoenix, Arizona

21 months ago

marcia baker in Clinton Township, Michigan said: Don't worry sears is going to hell a company that constantly treat their employees like --it will not last long

That's probably why they are all acting worse. They know it's going down the tubes and are scrambling to get every penny they can before the ship sinks.

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Don'tbelieveit in Phoenix, Arizona

21 months ago

dorsia in Laurel, Maryland said: I can't find anything after graduating from college. I passed the weird culture interview but I am nervous about the credit apps and being treated unfairly. Is it hard to get apps? Is it worth it? I don't want to be more miserable than I already am. The Hr manager was ok but acted as if I wasn't trying hard enough to get a job after college. A lot of morons are like this though. I also noticed everyone from Md is rude and I'm from NY.

Be careful of credit cards. If you get one, get ONE. Then you watch it like a hawk. Don't buy anything you don't need. Say you buy your gasoline on it, or get a gasoline credit card. Try to pay off monthly. Do not do frivolous spending. Do not charge shopping sprees, vacations, gifts...live within your means. If you want to build credit, just buy some groceries or things you need on it, pay it off. Don't get suckered into a lot of cards. Cash is best, but if you want credit, be careful...

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Captaings65@yopmail.com in Miami, Florida

20 months ago

Sears in the pembroke mall have 2 disrespectfully manager they do not know how to talk to theire customer not even there own employees I've been a loyal customer to sears for quite a long time now but every time I go the the pembroke lakes mall sears and end up talking to a manager I usually get the rude manager that don't care about my complaint and tell me to go ahead and call corporate if that's what I want to what happen to rules when customers was always first I wonder how these two even end up manager at sears the Indian looking manager at the hardware department is one of my biggest concern she don't even no job working with people she is rude disrespectfull and a shame to the company

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Neteret in Palmdale, California

20 months ago

Over a year and a half ago, I bought a Performa treadmill (simple dimple, hop on, turn on, push speed and get a readout of distance, and calories, etc.) with a 4 yr repair contract. Within 5 months, the motor was making noise. I called, repair man came out, and voila! it was fixed. The $ I had spend had been returned in parts and service.
A little over a year later I noticed that as I walked the belt would heat up. Before reaching a mile (at only 2.2 mph) I could probably cook eggs on the belt. Called, took longer for repair man to come, he inspected said, the belt and the board should be replaced, ordered the parts and said to call when parts were delivered to my door.
First set of parts came within 1 1/2 weeks. Then I waited and waited and decided to call for an appointment figuring that I had misunderstood what the 'board' was. I was asked to open all of the packages to be sure the parts had come and I asked what the 'board' sould look like. Got a wishy-washy answer and was told to wait for that delivery. I did.
Called again and was told the part had already been delivered. Uh, NO! Was told the part would be reordered and should arrive within the week.
Long story short, after two months, I talked a couple of times with Customer Solutions (different from the 1-800-4My-HOME low level idiots) and was told the part would be special ordered and delivered by ***day. Part did not arrive and woman I talked to was not available. I talked with another woman and mentioned suing Sears for breach of contract and suddenly got a complete agreement and was told about a clause in same saying Sears was obligated to replace the item if repairs weren't finished within 28 days of first service call.
She gave me a case # and told me I would be called within 48 hours as to amount of credit and details.
We talked for a bit and she included that I didn't have to get another treadmill, that I could get anything in the exercise/fitness department.
I gave her my emai

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FormerDisgruntledEmployee in Greenbelt, Maryland

20 months ago

I recently left Sears, because of the ridiculousness that went on at my store. I worked at a store, where I had been an MPU associate for about 6months, and although the people I worked with in the unit were wonderful, I worked for some very backwards, last minute folks. The 7.25 pay was terrible, the fact that I wasn't given the chance to become a full-time employee was worse, seein how I was more reliable than Most of the people in the store. When I was hired I was told that I'd have a chance to "grow within the company", but that turned out to be bs. Our department lead left and was replaced by a guy (nice guy, who tried his best) who I never even had seen in the MPU area at all. To make matters worse we were asked to train him to be our lead. Sears is an awful company to work for, an I suggest to anyone over the age of 17 that if you can find better work, do so. The unbalanced hrs will not give you a chance to make sure your bills are paid, and they don't care about your time off request. So please don't have an emergency while you're there. The funniest thing throughout my entire experience there was they give this availability sheet to fill out, and I requested 1 day off which was Saturdays, and after my second week there up until my last day there I worked every single Saturday.

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bognerba in Pocatello, Idaho

19 months ago

feet. I finally decided to be the brave one and call 88Sears. The final straw was when I was inquiring why some work order that I believed was an estimate I had saved before the weekend was had another employees id on it. He grabbed the paper growled and threw the paper at me. I couldn't take anymore. I took lunch and lodged my complaint. We had a conference call with the DM on Saturday and he inquired if anyone knew why 88Sears was trying to contact him. I spoke up figuring someone was listening. My manager admitted to his belittling of me and our advice was that we were beginning to act like family and needed to get back to employer/employee relationship. Everything was downhill from there. The behavior got worse. I have had exemplary customer service. I have customers that drive 4 hrs just because I treat them right. I was written up for a customer complaint (first and final warning) for a customer that wasn't even mine nor had I ever met that supposedly complained to my boss that I was eating on the sales floor, mouth full of food, and never even acknowledged them. Nothing went through NCR or
CSAT, just supposedly verbally expressed to him. I asked how that was possible when I never brought food to work with me and always went home for lunch. And anyone in sales knows, you don't ignore a customer when you are paid commission, because that could be your next big ticket. Next, I was shown a stack of work orders that weren't signed (invoices were) and because they said created by me I was instantly guilty. I had to explain to the boss that doesn't mean I was there to help the customer because it could have been a reservation or estimate that came in on my day off (which some were). Write up #2 (first and final) for not following Sears policy and having the work order signed before we did the work and according to him the QSE with all its legal mumbo jumbo doesn't count. It sounds way more legal than the white print out.

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bognerba in Pocatello, Idaho

19 months ago

Yet I was the only one written up. Then came the meeting before Day after Thanksgiving meeting. He had always worked around everyone's schedules when it came to there children. We were told we would need to be to work at 8 am that week. I explained I couldn't be there then but by 10 after. I told him my daughter is in kindergarten and no one is supervising the playground until 8. His response was then take the pts and lose your job. We made it thru the black friday and my 3rd yr of 4 am. Then my hours were cut to less than the part timer and I asked why. He said I wasn't performing. I was top in sales every month and on black friday. Along came the dreaded last unsigned workorder, and that was it. Fired! less than a month before christmas. I love my job and my customers. I actually called some of them when I got fired and they were so upset. They asked what they could do and who they could call. I told them to call NCR. They are still my customers for life (could have been Sears) but they are going to the next tire shop, I go to, including my commercial customers. One is a Taxi service.

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bognerba in Pocatello, Idaho

19 months ago

My first post got lost, sorry. In a nut shell, 2 and a half yrs, missed maybe 5 days (kids get sick). Covered all hours incl 6 days a week for 6 weeks this summer (never saw my kids). When wanted vacation, was told can't take vacation on weekends. A short little man with a God complex ruined and took away what I loved and took away my dreams of retiring someday. Also robbed my children of Christmas.

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jenny. in Hebron, Connecticut

19 months ago

SEARS SUCKS
worst comapany to work for in my entire life!!
I worked there for an entire year always coming in early for them and then they decide to cut my hours to FOUR HOURS for no reason at all because i wasnt selling enough credit cards for them!! I sold 50 credit cards in a month and they thought it wasnt enough.
THIS IS WHY THEY ARE GOING OUT OF BUSINESS WITHIN A YEAR

DONT EVER WORK FOR THEM

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searssucks

18 months ago

I am absolutely drained! With Sears fridge, range, washer-dryer, kitchen counter top and cupboards. They want to charge $75 for the veggie try because the door keeps breaking. My range door fell apart and I ordered the parts 3x's before I got the correct order that wasn't bent because of bad packaging. they sent 3 right molds and no left, unreal! Now comes the service apt, they've missed 2 apts. now. Yes, this started on Oct. 28th, today is Jan 3. Three Holidays w/o a range, Thank you sears for you professional, courteous customer care. I feel traped....
NEVER, NEVER AGAIN!!!

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ihatesears in Scottsdale, Arizona

18 months ago

Sears forces employees to work for unfair wages. I make $6 and hour, plus commission. Twice a week I am scheduled to work for 2hrs prior to opening. I only get paid $6 an hour, with no chance of commission, of course. Plus, the hours prior to store opening are held against my sales goal for the day. I am penalized twice for working when I am scheduled. Then, when we open, my boss instructs us to add accessories and services to the customers order without disclosing the charges. He says to just mention they will need it in passing, and add it to the charges. If you add an MPA (warranty), and the customer notices a day or two down the road, we do not cancel it in store. They are forced to call a toll free number and request the cancellation that way. We refuse to follow these practices in my dept, and are constantly raked over the coals for not making our idiotic sales goals.

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Dave in Guilford, Connecticut

18 months ago

ihatesears in Scottsdale, Arizona said: Sears forces employees to work for unfair wages. I make $6 and hour, plus commission. Twice a week I am scheduled to work for 2hrs prior to opening. I only get paid $6 an hour, with no chance of commission, of course. Plus, the hours prior to store opening are held against my sales goal for the day. I am penalized twice for working when I am scheduled. Then, when we open, my boss instructs us to add accessories and services to the customers order without disclosing the charges. He says to just mention they will need it in passing, and add it to the charges. If you add an MPA (warranty), and the customer notices a day or two down the road, we do not cancel it in store. They are forced to call a toll free number and request the cancellation that way. We refuse to follow these practices in my dept, and are constantly raked over the coals for not making our idiotic sales goals.

It's very much an illegal thing and might even be considered fraud if you add accessories and services without disclosing charges.

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Dorsia X in Faust, Kentucky

17 months ago

This is such an awful company. Everything written here is true. Believe me, I wish it wasn't so depressing. My boss is nice but I feel bad for him playing a double agent. When the customers want to talk to my general manager, he hides and they ask to write down his name to call corporate. It makes me look foolish too but most do not blame me. When people get a lot of credit apps, they are usually lying to the customers and I just can't do that to people even if my job is on the line. I don't feel comfortable asking if they want another card if they already have the blue or Mastercard for an additional percent off IF they get approved. The economy is horrible and it shouldn't be anyones fault that this company is going down. I also deal with A LOT of crazy customers and I feel like they wouldn't be so crazy if this company was a bit more honest with their everchanging policies.

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no name_ in Charleston, West Virginia

17 months ago

Terrible place to work. I didn't get any training/computer training. I was put on the register by myself my first day. All they care about is the credit apps and the Shop Your Way Rewards. We were told just to make up email addresses for the Shop Your Ways and trick people into getting credit cards by telling them "oh its not a credit card its a rewards card!". Basically they said its okay to lie. Sometimes we didn't even have enough cashiers for all the registers because people didn't show up. The registers were like 30 years old (no joke). The managers (they play favorites) for some reason had a bad attitude towards me i have no idea why(the customers and other employees saw it too). One day I looked at my schedule and saw I only had 13 hours. I thought oh I'll get more next week. I wasn't on the schedule I was let go without any notice. No managers told me anything. Not worth the 7.25 an hour. The only thing about Sears I miss is the associates I worked with.
I could go on and on but I think I'll stop for now.
I'm pretty sure everything this company is doing is illegal. They should be investigated.
Oh and Belk now pays me a starting wage of 7.75 an hour.

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Maui Bob in Elgin, Illinois

17 months ago

Maybe if you could spell it would help!

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katie bell in island port, New Jersey

15 months ago

soo basically, i work at sears as a cashier. i started working there in march. besides ringing up customers & helping customers, we also have to sell sears mastercards and in-store cards. & i'm not talking just suggest that they sign up for these credit cards. i'm talking hardcore push them. it's mandatory that we get credit sign ups after each shift. if you don't get any, you don't get any hours.
i don't LIKE having to sell these stupid credit cards because 1. customers find it annoying & i've been yelled at numerous times & 2. i know how much of a ripoff they really are. but i still do my job & still manage to get a few apps by the end of my shift. i guess it's not good enough for them though. fine, my co workers who've been there for YEARS manage to get like 12 a day, i'm still getting at the most 4. i'm still new though but whatever.
i went from having 26 hours a week, to only having 4. to having NONE this upcoming week. i am PISSED.
last week i only worked on monday, 5 til 9 45 (DESPITE the fact that i told them i CANNOT work the closing shift because i take the bus & i'd get home WAY too late if i closed) now...they determine how many credit card apps you should have gotten by how much you rang up. so for every 1000 dollars, you need at least 1 app. last week, they stuck me in a department that doesn't get a lot of traffic & it was the end the night so i really only rung up like at most 800 dollars which is very very low. we were really slow that night. i still managed to get at least 1 credit. i literally only had like 20something customers, i'd say at least 15 of them already HAD the damn credit cards so i'd say that's enough.
but no. they cut my hours even MORE so i literally have none this week.
i am beyond pissed. this is literally the worst company to work for & i can't wait until this company goes up in flames. none of my co-workers are happy here & they all agree sears treats people like garbage.

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katie bell in island port, New Jersey

15 months ago

& the thing that pisses me off is that when they tell you your credits are down they cut your hours & shove you off in a department that has little customer traffic. HOW DOES THAT MAKE ANY SENSE. If you want me to get credit apps up, I need to be IN WORK so I can be there to actually, I dunno...SELL CREDITS. Not to mention the fact they put you in a dept that has little customer traffic. Well...duh, I need customers to sell your crappy cards too, why would you put in a dept that has NONE? I guess logic goes over their heads. Stupid company run by stupid people.
i went in their the other day to buy a bday present for my grandmother & noticed none of the managers acknowledged my presence. checked my schedule later & saw i wasn't even on it. hm.......

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Latrice91

13 months ago

I don't know where to begin with sears. First off this has been the worst job I've ever worked for. I knew that this place was a bad idea before I even got officially hired by how incredibly unorganized the managers were. None of them are on the same page and they definitely don't give a crap about the employees. It's true that all they care about is credit applications & shop your way rewards. I would get a phone call every hour at the cash register asking how many credits I had. You can be the best cashier & work your ass off to satisfy customers and do the right things but if you don't sell credit than your no good in the manages eyes. It sucks because they work you to death expecting you to assist customers, answer phones, ring up merchandise, sell credit, ask for rewards number, do layaways, etc and then give you the side eye if you don't have enough credits sold. Forget the customers, the managers only care about CREDIT CARDS. Too much expectations for only 8.00 an hour. You get no days during the weekends off which sucks because once you get hired for sears you are officially their puppet. I've only worked here for a little over a month and I am already searching for a new job. I hate sears with a passion & oh yeah, they play favoritism a lot here. If you sell at least 10 credits a shift you'll be finding that you work the same shifts every week with the most favorited off days (weekends). The other cashiers who don't sell as many will be working very inconsistent shifts.

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Itsallscrewedupinaz in Scottsdale, Arizona

13 months ago

phx is all screwed up
Managers telling you to get customers email and phone number without telling them what they're signing up for
district manager does a "favor" for either the previous district manager or higher up to get there position
employees made to do tasks outside of the department because store management is trying to save money
And granted the appliances sales people don't make anything but commission but how can you have them do nothing and expect the other sales associates to do anything

I can tell you I've seen the hardest working employees become total slackers because there tired of management threatening them to get out. You can't even ask why or give an idea out without getting slammed with "do you wanna work here, you can leave if you don't"

Heck of seen employees being sent home and not care. Some are just laugh or smile toward the manager upon exiting.

One small problem is not enough people aren't calling 88sears. You get enough people calling corporate will come down on the corruption. Not every Sears can be like this I'm sure there are stores who still treat there employees with dignity.

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sopphtrtp in Phoenix, Arizona

13 months ago

Part 2
Store managers are trained to act as "owners" of the store this is confirmed by 88sears hr consultant who said, "we want our store managers to take pride in there work and being a manager of the store and to really back the company". This is a big problem because the store manager basically can do anything he or she wants without any kind of backlash against them its a free to roam type of environment. Basically any manager as itallscrewedupinaz said can say "you don't like it then leave". Got to admit thats natural in any business these days. However, these manaager's will also fire people they don't like for a simple dress code violation and let people who give the worst customer service possible off the hook via (exceeding quotas-credit,pa's, what have you). A comment I commonly here from a store manager at sears is "you work for me" over and over again. You try and explain you work for Sears and the store manager tries to drive in the statement "you work for me" into your mind. You explain that to 88sears hr consultant they'll say "right you work for her".

Everyone in the store is underpaid, under appreciated, overworked, threatened and scared to lose there jobs in fear of (no funding for school, not putting food on the table for kids, paying off needed loans). MCA's and Backroom bear the brunt of most of the work in the store, you would think support gets premium pay no exactly, they get paid min wage with an instituted pay freeze. MCA's get a chance at extra money via credit apps and 3% Store to homes (online sears items sold in store via kiosk-assisted) Backroom nothing but the wage however they get a reprieve from the stressful sales floor.
Cashiers get used and abused as well again min wage, managers harping on credit apps. Your best customer service cashier will get fired long before your terrible customer service cashier on the basis of credit apps alone.
Sales Associate believe or not in the sears world this is the most coveted position

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sopphtrtp in Phoenix, Arizona

13 months ago

Part 3

(note: you make base and you make no commission you will receive a min wage adjustment)
Sales Associate is the most coveted position in Sears because you can make the most money out of it with most positions being base and commission. Appliances there is a chance for big money but this is purely 100% commission unless your a shark stay away. In AZ a Electronics associate makes $6 base + 1% on TVs, 4-8% on attachments, and pa commissions they also get spiffs on certain TV's they can earn 100 dollars if they sell a particular type of TV. Tools Associate makes $6 base + 1% on tools and commission on pa's. Lawn and Garden same deal only they have attachments they can sell as well. Mattress Sales makes 4.50 base + 8/10/12% commission on mattresses and attachments. IF YOU ARE EVEN THINKING ABOUT WORKING FOR SEARS GO INTO SALES! Warning about the mattress department, if you are anywhere near home fashions be prepared to be pulled to do activities in that department as well as service those customers. Now looking at it face value you say, "not bad whatever I'll do it". You maybe also asked to watch the cash wrap to cover the cashiers break. Now all I will say is look at what your doing and study it. Sure with commission your making big money, however, this money isn't guaranteed you have to pay it back if its returned. Plus when your making your commission your doing these odd jobs for 4.50/hr? In your job description it does say other duties assigned fair enough but don't let management take advantage of you and have you do it everyday. This does not cover "other duties assigned" what this means is you are to do other tasks but not everyday. Too many times I've seen this scenario. 3:30pm rolls by one or two upstairs mca's clock out you come on shift for mattresses and you inherit the mca-less departments say baby section and home fashions. You assist with mattress customers and you end up making the home fashions and baby section customers irritate.

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sopphtrtp in Phoenix, Arizona

13 months ago

Part 4

Excuses range from its based on sales needs to being understaffed even when you know there's 3 or 4 mca's downstairs. Management doesn't budge and you get empty promises from the softlines asm that "we'll get an night shift mca for home fashions.
To future mattress associates or current ones if you have this issue please read "Mattress Associate Accountibilities" it will specifically state that you should only be doing mattress related activities. The current status of whether this is a policy, statement or guide is unclear. Do not take your managements word for it if they state it is a guide get written proof not just from corporate but from the man who wrote it. And if that's the case find his email and ask him why he worded it the way he did "professionally". 88sears hr consultant claims that it is a guide don't believe them either.
Ever wonder why Sears continues to hire teenagers at there stores (ones with the red on there name tag) its not because they can't hire anyone. There are plenty of experienced workers out there that would take the sears job. They hire them because they can control them and threaten them easier.

wiki Montgomery Wards read (if you have time) toward the end where it says bankruptcy there it will state that they were bought by GE Capital and were promised that they would be fiananced and they could stay afloat. GE Capital canceled that promise and Wards went down the tubes.

What makes anyone think that sears is going to be any different. Lampert may actually say well its been a long run but we need to cash on this real estate we have. How do you know he's not buying time to liquidate sears for the right price and profit. he's made no attempt at remodels, rebranding (i mean serious rebrand effort), and keeps kmart (untrusted and perennial loser at best)

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sopphtrtp in Phoenix, Arizona

13 months ago

Sears is a bureaucratic corporate mess. Many people say well you think Sears has it bad look at Macy's its so political over there. I tell em well what makes it worse than Sears at least they have a plan in place to where they can make money. And what a feat they undertook by merging with may company when they were called federated.
Sears has an hr lead in every store doesn't matter if they're the store managers puppet or the advocate of the employees they are ineffective at best. Store manager has way too much power to ask for any kind of transfer requires the store managers approval to accept a position outside of the store requires there approval. The best thing an HR lead can do for the employees is be laid back and let things slide. They are not true HR leads anyway they also have to control the cash office. Another point is the HR lead isn't even a manager so his directive can be negated by say the brand central ASM.
They will automatically write you up for a meal violation (a corporate mandate) if you clock in 3 mins early "for helping a customer in a department in which you were the only person that knew anything about the products" something that most companies have can adjust for you with no penalty and appreciate your efforts.
Contacting Sears to speak to a simple hr consultant is a trip you call get piped over to a call center in india which pipes you through to corporate sears. Talked with a Sears associate that contacted "88sears hr consultant" they said it took them 5 times no answer only to get a phone call after all those attempts the following week. So about 3 or 4 days. that shouldn't happen.
This will be the last part I may put more parts in here later btw be wary of your managers I've been lied to by many manager even my own who claimed a certain position wasn't open when it was.
Do your self a favor Eddie select a new CEO someone whose had retail experience and whose been successful not some fool from a pharmaceutical company or food

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sopphtrtp in Phoenix, Arizona

13 months ago

Last thing ever wonder why some sales associates seem "lazy" they didn't start that way and in most cases they are some of the hardest workers. They are like that cause they are under appreciated and stressed out. No pat on the back for a good sale and squashed like a bug when sales are down for them. They also constantly have to troubleshoot problems with little management involvement. In other words there doing "managerial duties without getting paid for it".

Guy goes into an interview talks about Sears the entire interview (answers the scenario question with events he dealt with sears). Interviewer at the end says, "How in the world does Sears make money??".

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sageaz97 in Phoenix, Arizona

13 months ago

sopphtrp what store did you work at? How long? It is hard to understand how sears keeps hanging on Eddie must use it as a tax right off. And yes it's more than shameful how employee's are abused by the local and "88 SEARS" they will both lie to cover up any UNLAWFUL activity. DO NOT TRUST any sears manager, HR person or 88sears they belong to the company. Is Phoenix district offices still at Fiesta Mall?

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never again in Mesa, Arizona

13 months ago

yes. district is at the dilapidated, filthy and almost empty fiesta mall. i just left sears after a year and a half. worked appliances, which was actually fun. had a good crew to work with and i have to say i had 2 very good dept. managers. problem was...as with all sears...the store managers were idiots. the asst mgr hardly ever came out of his office. rather stay in and play computer games and text. the store manager though was a clueless buffoon who only worried about "her" numbers. while rome burned she fiddled away. we had the usual b.s the as all the other stores. lie about email addresses for syrw's. put in false recaps. credit. every hour someone would come by to check our shop your way percentages and ask about credit and store to homes. really pushed the sth's. but for us if we did one in appliances we took about a 30 pct pay cut. great for sears bad for us. meetings were always negative. in fact the final straw was a mandatory meeting held for all consultative sales people. if we didnt sell a pa or be at 1 % she would pull us from the sales floor for 3 hrs training. smart! we lots of times had only one person in appliances. and if we didnt get one recap a day we would have to sit in her office for an hour!! grown men and women being treated like kids by an idiot who had no clue about what went on in our department or about the makeup of our customers. and all this because we were last in the district. month not done but panic city. we have always been fine with pa's and have even led the district. our store is one i think is on the radar to close and the rats are trying to fluff up their numbers to try to get a job at another sears when the ax falls. but morale at our store is none existent. lowest employee retention in the district. no $$ for repairs or even cleaning. i could go on for hours, but it all we ex employees know all to well. but its true...they will take good, hard working people that are an asset to the store and lose them.

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Bluetea in Texas

13 months ago

sageaz97 in Phoenix, Arizona said: sopphtrp what store did you work at? How long? It is hard to understand how sears keeps hanging on Eddie must use it as a tax right off. And yes it's more than shameful how employee's are abused by the local and "88 SEARS" they will both lie to cover up any UNLAWFUL activity. DO NOT TRUST any sears manager, HR person or 88sears they belong to the company. Is Phoenix district offices still at Fiesta Mall?

When I was a kid Sears was the go-to place.

Sadly, not only is Sears on its last legs but so are malls in general. Consumers no longer shop like that anymore. In Europe, malls are now being turned into apartments, art galleries or sporting venues.

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sageaz97 in Phoenix, Arizona

13 months ago

Sears was the place to go. A few years ago at Sears fiesta we had a store manager who made that the TOP selling store in Phoenix. I was in home improvement worked all areas of it. We were making bank sales were great. We were treated decently, judged on our numbers and customer service not all this other crap. News flash anyone who touches a register or anything belonging to sears can be set up to be fired. If you fight them it will come with bad follow up if you put them down on job app's. I witnessed a department manager take a phone outside to trash out a former coworker. When he was done he just smiled. Worked way too long for this company, saw so many laws broken and customers ripped off and employees mistreated to the point they would walk out. I had a price on my head or target on my back so it was only a matter of time till it ended. Person responsible got promoted by corporate knowing I could press criminal charges against him, still can. Trust no one and get out ASAP

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