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Comments (28)

Marcus Fenix in Owensboro, Kentucky

82 months ago

If you're interested in any kind of CAREER, JOB SECURITY, EMPLOYER FAIRNESS, LOYALTY and HONESTY, do not work here.
I worked for Sitel for over 1 year. I was promoted to Mentor for what's called OCP, which is where you go for your actual on-the-phone training. I was quickly promoted out of that to a real BS position called Product Specialist, who basically does all the work of a Supervisor with none of the pay.
My campaign outsourced overseas with VERY little notice and a lot of agents were fired or nitpicked into quitting and I was "removed" for completely unfair, unjustified and illegal reasons.
Sitel has a very plain attendance policy. After 3 absences (where you call in for either personal or sick), you are issued first a VERBAL WARNING. After the nest absence/occurrence, you are issued a WRITTEN WARNING. This is followed by an addition PRE-FINAL WRITTEN WARNING, followed by FINAL WRITTEN WARNING, then after yet another you are let go.
It is Sitel policy that this MUST be followed before an agent can be terminated due to attendance.
After my campaign was outsourced and my position was removed (all PS and Mentor positions were, in an attempt to drive off those of us with higher pay) I was assigned to a new training class for a new campaign.
I missed the first day due to a previously diagnosed illness, which I had discussed with management. I called and got approval to miss.
I attended class the next day. No warnings were given, no coaching was offered. It is important to note I had impeccable attendance and had never, NEVER even been issued a VERBAL WARNING, the lowest form of coaching for attendance.
I missed again because of car trouble and was "removed" because of my attendance. I had been WELL within the attendance guidelines and this was uncalled for, unfair and against policy. I asked to be put in a new class. They said they would consider it. I was never called back.

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Reameka in Longview, Texas

73 months ago

I feel directly oppiste of how you feel. Sitel has been an immaculate company to work for. Yes they do have an attendance policy however, when you are in a management position such as a trainer or Coach such as myself the bar is raised. You now have employees looking up to you for support, Employees who look at you for guidance, and employees who will want to do what you do. Senior management (COACHES/TRAINERS BOSSES) have to make the tough decisions of looking at the big picture.And as a part of the Leadership team (Trainers/Coaches) it is your personal responsibility to do whats right. By that i mean if you have an illness that causes you to miss work, a trainers position may not be the job for you. Not trying to be rude but people depend on you to be at work. Illness or not people still have to be trained, and the business has to go on. So this is not necesarily about Sitel being unfair, this is about making the moral decision, thinking about the business aspect, and seeing your demotion for what it REALLY is. Doing whats right for the company. Which is what Senior Managements Job is. They are doing thier job. Where you really doing yours?.....

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demarnello in Albuquerque, New Mexico

23 months ago

If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

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HR in Las Vegas, Nevada

18 months ago

demarnello in Albuquerque, New Mexico said: If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

As a HR professional, you obviously don't understand attrition well. Attrition is defined as not replacing those that leave the company (slowly lowering the workforce). What you are referring to in this case is the turnover... not attrition.

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pafaye in West Babylon, New York

11 months ago

demarnello in Albuquerque, New Mexico said: If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

Hi, Just beginning to look for a work at home job. Although your quote is a year old, it would seem that it would not effect this question:

You name T-Mobile and Verizon as being better choices to Seidel. You then use the quote, "all of them." May I ask you to be more specific. What other companies were you referring to?

Thx,

Paul

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Clarissa666 in Albuquerque, New Mexico

6 months ago

i believe that they would do something shady like that just to make their numbers look better to the campaign company. they do not care about their employees in the least. my husband worked there for over 10yrs. he was smart and never promoted to a coach because once u move off the phones u have a year at most before you get blamed for something or someone not going right and they can you. his mom had just died and he was dealing with the chaos of. a funeral. they allowed him 3 days to get the affairs in order and he was to return back to work. when arrangements were taking longer than the 3 days they started to complain. when he returned back to work they just started nit-picking his pperformance. when that didn't work they went back through his clock ins and wrote his write ups that way. he had worked several campaigns throughout his tenure ran training classes took sup calls ran testing for new software he had excellent numbers So on and so on but they threw him away because they could. he has seen 1000's of employees come and go and probably 100's of supervisors/coaches. they bring in supervisors off the street to run these campaigns. and they do not take the time to fully undrerstand the processes already in place instead they listen to a few calls and feel since they are the supervisor they know more than you would and start implementing changes. if you go to them and try to explain why it wouldn't work they ignore you and treat you as though you are just trying to resist changes and your on there bad side.when it all blows up in their face they never acknowledge you for trying to do the right thing to prevent it and not waste company money. since he was there for 10yrs and that's a large part of his resume he is having problems getting in with another call center in ABQ because they know what revolving door sitel is they look down on his skill set that he should be able to draw from and be taken seriously.

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Clarissa666 in Albuquerque, New Mexico

6 months ago

other companies in Albuquerque know what a joke of a call center sitel is. sitel has never put the customer interests ahead of numbers and risk not making an enormous profit. they pay new employees just above minimum wage and make claims of raises and promotions if you meet their standards but it's all lies. they pull kids off the street to become a coach because they know how malleable and impressionable these kids are. they start making a few bucks and retain a false sense if job security then fire them when numbers start to dip.sitel has ti blame someone or something. they can report back the campaign with updates that they're being proactive toward the numbers failing.when they never had the right people in place to ensure any real success. they go through campaigns just like they go through employees. if they took a different approach and didn't treat employees like everything eles in the U.S. as disposable (like a styrofoam cup) they would have more success not only profit wise but employee success. treating employees like they really matter. i guess if they are not going to show the bare minimum of reapect to the campaigns the people who give them money they sure are not going to start doing that with the people they have to pay. But please do not take my word for it. go in apply and experience the rat race for yourself. we all need a paycheck but go in with u eyes wide open take the propaganda they bombard u with during the waste of a time month or longer training with a grain if salt
. RREMEMBER u are no more than a Styrofoam cup to them.

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NOtoSitel in Iowa

6 months ago

I personally have worked for some great and horrible call centers in the last 20yrs. I would say sitel is the most horrific company to work for. I worked with the TOYSRUS campaign. The people that are in charge of this campaign are horrible horrible people. They fool the numbers they give to TOYSRUS to make them look like they are good. They hire almost 900 people to get through Christmas all which are under 90days employment and as of this week they had under 600 and letting more go for unfair reasons that make the employee look like its attendance issue. I am one of 5 people on a certain coaches team that was let go with the last 15 days for attendance. What was done is when i had Sitel equip problems you have to get a ticket numbe at HD and wait for a call back which could be days later. But your required to call in everyday before shift with ticket# and leave vm No ploblem with that but they expect you to sit at your house and wait unpaid for a call back days later. Still no problem a downfall of at home job. I do have a problem with them then not coding schedule with a Sitel equip but leaving it as is if employee didnt call in NCNS. Happened to all 5 of us. I have attached story below

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NOtoSitel in Iowa

6 months ago

My quick story since you see how its ran. I was issued a new coach all of a sudden no warning. Old coach just gone. Well (happend to all 5 of us) i got a written warning from somebody that said they were giving it to me for my Coach and it was for attendance. I was in shock and tried to ask questions about certain dates and tell him i called in with Sitel equip but showed me as NCNS. I refused to sign it right away and wanted to go over dates. He said i could talk to my coach later about it but i still had to sign it. So over chat I put my name and then put DISAGREE NEEDS REVIEWED. He made me sign again with I Understand my final review. So then through email i contact my NEW coach who never would talk by phone and she said i would have to send all my ticket numbers since Nov cause they had me as a NCNS and tardies on days with equip prob. So i sent some phone records and emails i had in my personal email to prev coach with tick # and updates. Basically all communications. I asked multiple times if i needed to provide any more info and any days that were missed or tardy. No response. So i then get called into a conf call with coach and a higher up wanting to go over all days. i had to go over days that i already submitted info on to old abn new coach. call 2.5 hours and they terminated me because i didnt have ticket number for NCNS back to back days in Nov. she said she couldnt find tickets for and didnt have them cause we had to clear are work emails cause they full(light in head on). So since no emails i was terminated for attendance. So with this same stuff happening to the 5 people on team that were outside of probationary period all got the same termination and all 5 had the same exact situation, same Prev and New coach, same situation with recieving writen not from Coach, all forced to sign what he said. Sounds to wierd to be a coinsedence. All 5 of us along with other people this year that was on TOYSRUS Campaign that were terminated unfairly are working with

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NOtoSitel in Iowa

6 months ago

a lawfirm dealing with workers rights and discrimination. Contact through the right channels are being made to TOYSRUS Corp to let them know situation and case that could be filed since there name will be in it. So hopefully they see the way Sitel is treating employees that work on TOYSRUS Campaign is going to affect them and pulls thier service. We seem to be getting more people from different Campaigns with Sitel asking questions also. I HOPE EVERYONE THAT THIS COMPANY HAS DONE STUFF LIKE THIS TO WILL LET IT BE KNOWN TO EVERYONE YOU KNOW HOW THEY ARE. DO NOT THINK YOU WILL BE HERE LONG IF YOU GET A POSITION.

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Marie1969 in Tampa, Florida

6 months ago

your story sounds the exact same as mine!!!

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Joy in Toney, Alabama

6 months ago

I'm not sure if the complaints are about the same Sitel I currently work for. Pay is VERY competitive, I got a raise after 90 days, yes IT issues are a huge pain but name a job where SOMETHING isn't BS!!! My only complaint is the fact that in a little over 90 days I've been in 2 campaigns and am about to be moved again with several other people due to low call volume because of annual enrollment wrapping up. They COULD just say see ya you're SOL, but they're working to place us all somewhere within our skill set. I for one despise change but sometimes change is good, and I'm getting more experience. I can stay home with my babies, save on gas, food, work clothes, etc. In this economy beggars really can't be choosers. I'd been searching for a legitimate at home position for YEARS when I finally came across Sitel. You can't tell me there's NO job out there that doesn't have some sort of negative issues. No, this type work is not for everyone or the faint hearted but when push comes to shove and I need to help with household income, I'll do what I need to do!!! Overall I'm very happy with my employment with Sitel except for being switched around so much. But just have to roll with the punches. Oh, and as far as occurrences go, I have 2.5 and am in no danger of losing my job. My coach told me termination happens at 8. And providing a ticket for IT issues is definitely NOT too much to ask, considering that can be a convenient excuse to "call out".

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mini25 in laurel, Delaware

5 months ago

Sitel was like my very first job so i clearly didn't have customer service under my belt lol anyways i made it to 4 weeks into my training by the end of the second week of ocp i was let go because i did not pass the exam, my question is would i have to pick up my check in person or would they mail it to me?

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Lauren84 in Minnetonka, Minnesota

5 months ago

I applied to Sitel in November 2014 for the AAA Roadside Service Campaign, work at home position PT. I was hired immediately and took the drug test and they did a background check of which I passed. After faxing and copying and scanning paperwork for the I-9 form many many times because their fax machine was messed up...I was finally scheduled to begin training on January 26th 2015. I was on time for the training class, and my telephone equipment was hooked up, along with the internet connection. I understood everything I was being told and accessed their pages with ease. I thought at the end of the day that I was going to enjoy this training and felt I would do very well. Peggy Thompson from HR felt I was a good fit for this position. Here's the kicker! I received a phone call from the manager of the AAA training class informing me I was not a good fit and some other crap and I was done. I never received any warnings, which they so emphatically repeated on the first day of training. I'm still in shock that I was let go for no reason since the first day of training was about getting acquainted and learning about Sitel - not any AAA information. This company is truly unprofessional and they DO NOT care about their employees...because we are a dime a dozen and are replaceable. Nothing about them makes any sense. Why put someone through their regimen of paperwork and tests...send them equipment to set up and then just boot them out for no reason? I still haven't received my check for the day I worked and I actually don't expect that I will. YOU HAVE BEEN WARNED!

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Marie1969 in Tampa, Florida

5 months ago

mini25 in laurel, Delaware said: Sitel was like my very first job so i clearly didn't have customer service under my belt lol anyways i made it to 4 weeks into my training by the end of the second week of ocp i was let go because i did not pass the exam, my question is would i have to pick up my check in person or would they mail it to me?

I haven't worked there since October and I have yet to get my last paycheck. Good luck!
They called me to return my equipment just a couple weeks ago. I laughed and said he'll no you aren't getting it back... I haven't received payment for my last week of work!!

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mini25 in laurel, Delaware

5 months ago

Marie1969 in Tampa, Florida said: I haven't worked there since October and I have yet to get my last paycheck. Good luck!
They called me to return my equipment just a couple weeks ago. I laughed and said he'll no you aren't getting it back... I haven't received payment for my last week of work!!

thanx, i actually got my paycheck 5 days ago in the mail, and yesterday they emailed me saying this which has me confused right now i have no idea what to think......

Congratulations on successfully completing our online assessment! We are excited to be moving your application on to the next step in the hiring process. We will be contacting you by email within the next 2 weeks to schedule an interview. If you have any questions please let us know...

mind u i have not re applied for sitel they just sent this to me yesterday.

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elizabeth in Fayetteville, North Carolina

4 months ago

There is no job security here. I feel like my "coach" is never there for me. They take their sweet time getting back to me about important issues and have horrible communication skills. I can say from first hand experince working there that customers are definitely not first or even matter. I am always rushed on my calls to hurry up and make the sale regardless of the customer's needs. I find this sad and horrible.

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KaylaL in Amarillo, Texas

3 months ago

You literally have to fail the exam 3 times before you get termed. Verbal, Written, and then Final. The Sitel that I work at has NEVER fired anyone that I know of over not being able to pass an exam. You literally either have to be asleep or not there to not know the answers to the exam.

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Camille McCabe in Omaha, Nebraska

3 months ago

Why your stats are important for Sitel?....because if Sitel is not competitive then they will not keep their employees employed. Sitel starts you out above minimum wage, but they give raises every year and they give you over a dollar raise in the first year you work there. I have been there for 3 years and I have seen many people go. Why did they go? because there is always a reason why these people can't keep up their attendance or they were working so far below their capacity. I like the fact that Sitel can pull better numbers than any of their work at home competitors. Sitel work at home has been a God send for me, I do not have a car and I can make more than minimum wage working from home, I don't pay for a car or car insurance or gas. My directv is free and that alone saves me about $90 a month on a tv cable bill. If you want to work overtime, or do things to get bonuses, you can make $2,000 a month. So that my friend is not minimum wage. If you want to work and you are good at your job, you will go far at any job that you have. If they know you are trying, your coaches can work with anything you put on the table. Yes sometimes you have a bad coach that does not have many people skills, but I have moved on to wonderful coaches, the coaches are slaves to trying to stay on top of things. Good coach, they will help you with any obstacles in your way of working. I myself came down with a life changing illness, I still show up every day and do everything in my power that is asked of me. I appreciate my job very much and I appreciate some of my coaches I have had very much. I work for the Directv campaign and I love it!

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randydg in Boaz, Alabama

2 months ago

I applied and was emailed that my application was not going to be taken any further. They give you an assessment, but it is unfair because they expect you to know about this without any training. Granted, I am not the brightest crayon in the box, but I felt I was at a disadvantage! That is not fair. I am a son who lives at home with my ailing mother. I cant go and work a normal job. I think they rely too much on their computers instead of personal interaction. Yes I do have the skills to do the job. I have been in sales for 3 years and I have been in customer service all of my adult life. This is an unfair tactic! I sent them an email to reconsider. Not really looking for anything to happen, but someone will get that email!! no, I am not a paid person to go on here and type this response.

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Lauren84 in Minnetonka, Minnesota

2 months ago

randydg in Boaz, Alabama said: I applied and was emailed that my application was not going to be taken any further. They give you an assessment, but it is unfair because they expect you to know about this without any training. Granted, I am not the brightest crayon in the box, but I felt I was at a disadvantage! That is not fair. I am a son who lives at home with my ailing mother. I cant go and work a normal job. I think they rely too much on their computers instead of personal interaction. Yes I do have the skills to do the job. I have been in sales for 3 years and I have been in customer service all of my adult life. This is an unfair tactic! I sent them an email to reconsider. Not really looking for anything to happen, but someone will get that email!! no, I am not a paid person to go on here and type this response.

I moved on to work for myself at home and I just made $1000 in April. I am disabled and must work at home using my computer. If you have computer skills and a desire to make money and work hard in the beginning, the skies the limit. Here's the link: dsdomination.com/ It's not a scam and you only pay $19.95/ month and they teach you everything! If you have nay questions....send me an email through this link. Lauren :)

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Joy in Toney, Alabama

2 months ago

It's unfortunate that some people have bad experiences. No job is a cake walk. I've been with Sitel for over 6 months and am on my 4th and hopefully longest lasting campaign with Frontier Airlines. Most of my complaints are about Frontier's policies and training. As far as Sitel goes, I love my coaches, my coworkers, overall experience. Beggars can't be choosers so of course I'm not 100% happy with my schedule, the way some things are done and the sometimes difficult times I have getting responses to requests/questions. There again, no job is perfect. And let me tell you from experience...they WILL hire just about ANYONE, regardless of ability or otherwise. Usually if they let you go or don't call you, they have a good reason...but I don't know what they're thinking either. I feel very blessed to be able to stay home with my babies and have people willing to at least attempt to work with my scheduling needs/requests. I DO NOT miss working with jerks face to face, having someone else raise my babies, waste gas/food/uniform money. I personally thank God for the opportunity He has given me and I'm going to make the best of it until He opens another door for me.

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Joy in Toney, Alabama

2 months ago

It's unfortunate that some people have bad experiences. No job is a cake walk. I've been with Sitel for over 6 months and am on my 4th and hopefully longest lasting campaign with Frontier Airlines. Most of my complaints are about Frontier's policies and training. As far as Sitel goes, I love my coaches, my coworkers, overall experience. Beggars can't be choosers so of course I'm not 100% happy with my schedule and the way some things are done. I dare anyone to find someone who IS 100% completely happy with absolutely no complaints. There again, no job is perfect. My husband works at a Toyota plant and it's one of the WORST companies he's EVER worked for. And let me tell you from experience...Sitel WILL hire just about ANYONE, regardless of ability or otherwise. The assessment isn't a pass/fail thing. It's used to try to figure out where to place you, since there are TONS of companies they can put you with. Usually if they let you go or don't call you, they have a good reason...but I don't know what they're thinking either. I feel very blessed to be able to stay home with my babies and have people willing to at least attempt to work with my scheduling needs/requests. I DO NOT miss working with jerks face to face, having someone else raise my babies, waste gas/food/uniform money. I personally thank God for the opportunity He has given me and I'm going to make the best of it until He sees fit to open another door for me.

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Lauren84 in Minnetonka, Minnesota

2 months ago

Good, stay with Sitel and make $9.00/hr. I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!

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JAH in Lexington, Tennessee

14 days ago

Lauren84 in Minnetonka, Minnesota said: Good, stay with Sitel and make $9.00/ hr . I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!

You want $19.95 every month?? Seriously?!!??

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Cami in Omaha, Nebraska

14 days ago

Lauren84 in Minnetonka, Minnesota said: Good, stay with Sitel and make $9.00/ hr . I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!
I made 27,000 last year....so you do the math and I work for Sitel. Overtime is crazy sometimes and you get stipends too. Extra bonuses, Plus I don't have to pay for tv.

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Not happy in Washington, North Carolina

4 days ago

Started working at home for this company 2 mnths ago. All I can say is inadequate training and huge turnover rates. Not worth the hassle. Coaches speak very condesendinglu to employees and nitpick to the point that it's impossible to do your job. The free tv is definitely not worth it!!

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actionj53 in Marietta, Georgia

1 day ago

Lauren84 in Minnetonka, Minnesota said: I moved on to work for myself at home and I just made $1000 in April. I am disabled and must work at home using my computer . If you have computer skills and a desire to make money and work hard in the beginning, the skies the limit. Here's the link: dsdomination.com/ It's not a scam and you only pay $19.95/ month and they teach you everything! If you have nay questions....send me an email through this link. Lauren :)

are you still with ds dom? if so, please send your link to it.
thanks :)

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