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marcusfenix in Owensboro, Kentucky

89 months ago

If you're interested in any kind of CAREER, JOB SECURITY, EMPLOYER FAIRNESS, LOYALTY and HONESTY, do not work here.
I worked for Sitel for over 1 year. I was promoted to Mentor for what's called OCP, which is where you go for your actual on-the-phone training. I was quickly promoted out of that to a real BS position called Product Specialist, who basically does all the work of a Supervisor with none of the pay.
My campaign outsourced overseas with VERY little notice and a lot of agents were fired or nitpicked into quitting and I was "removed" for completely unfair, unjustified and illegal reasons.
Sitel has a very plain attendance policy. After 3 absences (where you call in for either personal or sick), you are issued first a VERBAL WARNING. After the nest absence/occurrence, you are issued a WRITTEN WARNING. This is followed by an addition PRE-FINAL WRITTEN WARNING, followed by FINAL WRITTEN WARNING, then after yet another you are let go.
It is Sitel policy that this MUST be followed before an agent can be terminated due to attendance.
After my campaign was outsourced and my position was removed (all PS and Mentor positions were, in an attempt to drive off those of us with higher pay) I was assigned to a new training class for a new campaign.
I missed the first day due to a previously diagnosed illness, which I had discussed with management. I called and got approval to miss.
I attended class the next day. No warnings were given, no coaching was offered. It is important to note I had impeccable attendance and had never, NEVER even been issued a VERBAL WARNING, the lowest form of coaching for attendance.
I missed again because of car trouble and was "removed" because of my attendance. I had been WELL within the attendance guidelines and this was uncalled for, unfair and against policy. I asked to be put in a new class. They said they would consider it. I was never called back.

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reameka in Longview, Texas

80 months ago

I feel directly oppiste of how you feel. Sitel has been an immaculate company to work for. Yes they do have an attendance policy however, when you are in a management position such as a trainer or Coach such as myself the bar is raised. You now have employees looking up to you for support, Employees who look at you for guidance, and employees who will want to do what you do. Senior management (COACHES/TRAINERS BOSSES) have to make the tough decisions of looking at the big picture.And as a part of the Leadership team (Trainers/Coaches) it is your personal responsibility to do whats right. By that i mean if you have an illness that causes you to miss work, a trainers position may not be the job for you. Not trying to be rude but people depend on you to be at work. Illness or not people still have to be trained, and the business has to go on. So this is not necesarily about Sitel being unfair, this is about making the moral decision, thinking about the business aspect, and seeing your demotion for what it REALLY is. Doing whats right for the company. Which is what Senior Managements Job is. They are doing thier job. Where you really doing yours?.....

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demarnello in Albuquerque, New Mexico

30 months ago

If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

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HR in Las Vegas, Nevada

24 months ago

demarnello in Albuquerque, New Mexico said: If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

As a HR professional, you obviously don't understand attrition well. Attrition is defined as not replacing those that leave the company (slowly lowering the workforce). What you are referring to in this case is the turnover... not attrition.

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pafaye in West Babylon, New York

18 months ago

demarnello in Albuquerque, New Mexico said: If you are looking for a job? STEER CLEAR OF THIS EMPLOYER!!! Ask yourself why would you work in a place that barely pays over the minimum wage, and has an attrition rate of over 80%. In other words they hire 100+ people a month and put them thru training and they loose 70-80 people a month either out of the training classes or from the floor. This employer has no ethics or morals about their employees. They love to talk about their mission statement and what a caring company they are. I was a HR person for them and it took me 91 days to figure out working for them was a mistake. They treated me horrible and their senior HR manager has no clue what he is doing. He is discriminatory against individuals that are gay. For a call center job, TMobile, Verizon all of them will pay you 3+ dollars an hour more. Why would you want to work for Sitel. Their attrition rates alone should speak volumes as to why people don't stay there!

Hi, Just beginning to look for a work at home job. Although your quote is a year old, it would seem that it would not effect this question:

You name T-Mobile and Verizon as being better choices to Seidel. You then use the quote, "all of them." May I ask you to be more specific. What other companies were you referring to?

Thx,

Paul

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clarissa666 in Albuquerque, New Mexico

13 months ago

i believe that they would do something shady like that just to make their numbers look better to the campaign company. they do not care about their employees in the least. my husband worked there for over 10yrs. he was smart and never promoted to a coach because once u move off the phones u have a year at most before you get blamed for something or someone not going right and they can you. his mom had just died and he was dealing with the chaos of. a funeral. they allowed him 3 days to get the affairs in order and he was to return back to work. when arrangements were taking longer than the 3 days they started to complain. when he returned back to work they just started nit-picking his pperformance. when that didn't work they went back through his clock ins and wrote his write ups that way. he had worked several campaigns throughout his tenure ran training classes took sup calls ran testing for new software he had excellent numbers So on and so on but they threw him away because they could. he has seen 1000's of employees come and go and probably 100's of supervisors/coaches. they bring in supervisors off the street to run these campaigns. and they do not take the time to fully undrerstand the processes already in place instead they listen to a few calls and feel since they are the supervisor they know more than you would and start implementing changes. if you go to them and try to explain why it wouldn't work they ignore you and treat you as though you are just trying to resist changes and your on there bad side.when it all blows up in their face they never acknowledge you for trying to do the right thing to prevent it and not waste company money. since he was there for 10yrs and that's a large part of his resume he is having problems getting in with another call center in ABQ because they know what revolving door sitel is they look down on his skill set that he should be able to draw from and be taken seriously.

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clarissa666 in Albuquerque, New Mexico

13 months ago

other companies in Albuquerque know what a joke of a call center sitel is. sitel has never put the customer interests ahead of numbers and risk not making an enormous profit. they pay new employees just above minimum wage and make claims of raises and promotions if you meet their standards but it's all lies. they pull kids off the street to become a coach because they know how malleable and impressionable these kids are. they start making a few bucks and retain a false sense if job security then fire them when numbers start to dip.sitel has ti blame someone or something. they can report back the campaign with updates that they're being proactive toward the numbers failing.when they never had the right people in place to ensure any real success. they go through campaigns just like they go through employees. if they took a different approach and didn't treat employees like everything eles in the U.S. as disposable (like a styrofoam cup) they would have more success not only profit wise but employee success. treating employees like they really matter. i guess if they are not going to show the bare minimum of reapect to the campaigns the people who give them money they sure are not going to start doing that with the people they have to pay. But please do not take my word for it. go in apply and experience the rat race for yourself. we all need a paycheck but go in with u eyes wide open take the propaganda they bombard u with during the waste of a time month or longer training with a grain if salt
. RREMEMBER u are no more than a Styrofoam cup to them.

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NOtoSitel in Iowa

12 months ago

I personally have worked for some great and horrible call centers in the last 20yrs. I would say sitel is the most horrific company to work for. I worked with the TOYSRUS campaign. The people that are in charge of this campaign are horrible horrible people. They fool the numbers they give to TOYSRUS to make them look like they are good. They hire almost 900 people to get through Christmas all which are under 90days employment and as of this week they had under 600 and letting more go for unfair reasons that make the employee look like its attendance issue. I am one of 5 people on a certain coaches team that was let go with the last 15 days for attendance. What was done is when i had Sitel equip problems you have to get a ticket numbe at HD and wait for a call back which could be days later. But your required to call in everyday before shift with ticket# and leave vm No ploblem with that but they expect you to sit at your house and wait unpaid for a call back days later. Still no problem a downfall of at home job. I do have a problem with them then not coding schedule with a Sitel equip but leaving it as is if employee didnt call in NCNS. Happened to all 5 of us. I have attached story below

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NOtoSitel in Iowa

12 months ago

My quick story since you see how its ran. I was issued a new coach all of a sudden no warning. Old coach just gone. Well (happend to all 5 of us) i got a written warning from somebody that said they were giving it to me for my Coach and it was for attendance. I was in shock and tried to ask questions about certain dates and tell him i called in with Sitel equip but showed me as NCNS. I refused to sign it right away and wanted to go over dates. He said i could talk to my coach later about it but i still had to sign it. So over chat I put my name and then put DISAGREE NEEDS REVIEWED. He made me sign again with I Understand my final review. So then through email i contact my NEW coach who never would talk by phone and she said i would have to send all my ticket numbers since Nov cause they had me as a NCNS and tardies on days with equip prob. So i sent some phone records and emails i had in my personal email to prev coach with tick # and updates. Basically all communications. I asked multiple times if i needed to provide any more info and any days that were missed or tardy. No response. So i then get called into a conf call with coach and a higher up wanting to go over all days. i had to go over days that i already submitted info on to old abn new coach. call 2.5 hours and they terminated me because i didnt have ticket number for NCNS back to back days in Nov. she said she couldnt find tickets for and didnt have them cause we had to clear are work emails cause they full(light in head on). So since no emails i was terminated for attendance. So with this same stuff happening to the 5 people on team that were outside of probationary period all got the same termination and all 5 had the same exact situation, same Prev and New coach, same situation with recieving writen not from Coach, all forced to sign what he said. Sounds to wierd to be a coinsedence. All 5 of us along with other people this year that was on TOYSRUS Campaign that were terminated unfairly are working with

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NOtoSitel in Iowa

12 months ago

a lawfirm dealing with workers rights and discrimination. Contact through the right channels are being made to TOYSRUS Corp to let them know situation and case that could be filed since there name will be in it. So hopefully they see the way Sitel is treating employees that work on TOYSRUS Campaign is going to affect them and pulls thier service. We seem to be getting more people from different Campaigns with Sitel asking questions also. I HOPE EVERYONE THAT THIS COMPANY HAS DONE STUFF LIKE THIS TO WILL LET IT BE KNOWN TO EVERYONE YOU KNOW HOW THEY ARE. DO NOT THINK YOU WILL BE HERE LONG IF YOU GET A POSITION.

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marie1969 in Tampa, Florida

12 months ago

your story sounds the exact same as mine!!!

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Joy in Toney, Alabama

12 months ago

I'm not sure if the complaints are about the same Sitel I currently work for. Pay is VERY competitive, I got a raise after 90 days, yes IT issues are a huge pain but name a job where SOMETHING isn't BS!!! My only complaint is the fact that in a little over 90 days I've been in 2 campaigns and am about to be moved again with several other people due to low call volume because of annual enrollment wrapping up. They COULD just say see ya you're SOL, but they're working to place us all somewhere within our skill set. I for one despise change but sometimes change is good, and I'm getting more experience. I can stay home with my babies, save on gas, food, work clothes, etc. In this economy beggars really can't be choosers. I'd been searching for a legitimate at home position for YEARS when I finally came across Sitel. You can't tell me there's NO job out there that doesn't have some sort of negative issues. No, this type work is not for everyone or the faint hearted but when push comes to shove and I need to help with household income, I'll do what I need to do!!! Overall I'm very happy with my employment with Sitel except for being switched around so much. But just have to roll with the punches. Oh, and as far as occurrences go, I have 2.5 and am in no danger of losing my job. My coach told me termination happens at 8. And providing a ticket for IT issues is definitely NOT too much to ask, considering that can be a convenient excuse to "call out".

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mini25 in laurel, Delaware

12 months ago

Sitel was like my very first job so i clearly didn't have customer service under my belt lol anyways i made it to 4 weeks into my training by the end of the second week of ocp i was let go because i did not pass the exam, my question is would i have to pick up my check in person or would they mail it to me?

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lauren84 in Minnetonka, Minnesota

12 months ago

I applied to Sitel in November 2014 for the AAA Roadside Service Campaign, work at home position PT. I was hired immediately and took the drug test and they did a background check of which I passed. After faxing and copying and scanning paperwork for the I-9 form many many times because their fax machine was messed up...I was finally scheduled to begin training on January 26th 2015. I was on time for the training class, and my telephone equipment was hooked up, along with the internet connection. I understood everything I was being told and accessed their pages with ease. I thought at the end of the day that I was going to enjoy this training and felt I would do very well. Peggy Thompson from HR felt I was a good fit for this position. Here's the kicker! I received a phone call from the manager of the AAA training class informing me I was not a good fit and some other crap and I was done. I never received any warnings, which they so emphatically repeated on the first day of training. I'm still in shock that I was let go for no reason since the first day of training was about getting acquainted and learning about Sitel - not any AAA information. This company is truly unprofessional and they DO NOT care about their employees...because we are a dime a dozen and are replaceable. Nothing about them makes any sense. Why put someone through their regimen of paperwork and tests...send them equipment to set up and then just boot them out for no reason? I still haven't received my check for the day I worked and I actually don't expect that I will. YOU HAVE BEEN WARNED!

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marie1969 in Tampa, Florida

12 months ago

mini25 in laurel, Delaware said: Sitel was like my very first job so i clearly didn't have customer service under my belt lol anyways i made it to 4 weeks into my training by the end of the second week of ocp i was let go because i did not pass the exam, my question is would i have to pick up my check in person or would they mail it to me?

I haven't worked there since October and I have yet to get my last paycheck. Good luck!
They called me to return my equipment just a couple weeks ago. I laughed and said he'll no you aren't getting it back... I haven't received payment for my last week of work!!

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mini25 in laurel, Delaware

11 months ago

Marie1969 in Tampa, Florida said: I haven't worked there since October and I have yet to get my last paycheck. Good luck!
They called me to return my equipment just a couple weeks ago. I laughed and said he'll no you aren't getting it back... I haven't received payment for my last week of work!!

thanx, i actually got my paycheck 5 days ago in the mail, and yesterday they emailed me saying this which has me confused right now i have no idea what to think......

Congratulations on successfully completing our online assessment! We are excited to be moving your application on to the next step in the hiring process. We will be contacting you by email within the next 2 weeks to schedule an interview. If you have any questions please let us know...

mind u i have not re applied for sitel they just sent this to me yesterday.

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elizabeth in Fayetteville, North Carolina

11 months ago

There is no job security here. I feel like my "coach" is never there for me. They take their sweet time getting back to me about important issues and have horrible communication skills. I can say from first hand experince working there that customers are definitely not first or even matter. I am always rushed on my calls to hurry up and make the sale regardless of the customer's needs. I find this sad and horrible.

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KaylaL in Amarillo, Texas

10 months ago

You literally have to fail the exam 3 times before you get termed. Verbal, Written, and then Final. The Sitel that I work at has NEVER fired anyone that I know of over not being able to pass an exam. You literally either have to be asleep or not there to not know the answers to the exam.

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Camille McCabe in Omaha, Nebraska

9 months ago

Why your stats are important for Sitel?....because if Sitel is not competitive then they will not keep their employees employed. Sitel starts you out above minimum wage, but they give raises every year and they give you over a dollar raise in the first year you work there. I have been there for 3 years and I have seen many people go. Why did they go? because there is always a reason why these people can't keep up their attendance or they were working so far below their capacity. I like the fact that Sitel can pull better numbers than any of their work at home competitors. Sitel work at home has been a God send for me, I do not have a car and I can make more than minimum wage working from home, I don't pay for a car or car insurance or gas. My directv is free and that alone saves me about $90 a month on a tv cable bill. If you want to work overtime, or do things to get bonuses, you can make $2,000 a month. So that my friend is not minimum wage. If you want to work and you are good at your job, you will go far at any job that you have. If they know you are trying, your coaches can work with anything you put on the table. Yes sometimes you have a bad coach that does not have many people skills, but I have moved on to wonderful coaches, the coaches are slaves to trying to stay on top of things. Good coach, they will help you with any obstacles in your way of working. I myself came down with a life changing illness, I still show up every day and do everything in my power that is asked of me. I appreciate my job very much and I appreciate some of my coaches I have had very much. I work for the Directv campaign and I love it!

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randydg in Boaz, Alabama

9 months ago

I applied and was emailed that my application was not going to be taken any further. They give you an assessment, but it is unfair because they expect you to know about this without any training. Granted, I am not the brightest crayon in the box, but I felt I was at a disadvantage! That is not fair. I am a son who lives at home with my ailing mother. I cant go and work a normal job. I think they rely too much on their computers instead of personal interaction. Yes I do have the skills to do the job. I have been in sales for 3 years and I have been in customer service all of my adult life. This is an unfair tactic! I sent them an email to reconsider. Not really looking for anything to happen, but someone will get that email!! no, I am not a paid person to go on here and type this response.

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Joy in Toney, Alabama

9 months ago

It's unfortunate that some people have bad experiences. No job is a cake walk. I've been with Sitel for over 6 months and am on my 4th and hopefully longest lasting campaign with Frontier Airlines. Most of my complaints are about Frontier's policies and training. As far as Sitel goes, I love my coaches, my coworkers, overall experience. Beggars can't be choosers so of course I'm not 100% happy with my schedule, the way some things are done and the sometimes difficult times I have getting responses to requests/questions. There again, no job is perfect. And let me tell you from experience...they WILL hire just about ANYONE, regardless of ability or otherwise. Usually if they let you go or don't call you, they have a good reason...but I don't know what they're thinking either. I feel very blessed to be able to stay home with my babies and have people willing to at least attempt to work with my scheduling needs/requests. I DO NOT miss working with jerks face to face, having someone else raise my babies, waste gas/food/uniform money. I personally thank God for the opportunity He has given me and I'm going to make the best of it until He opens another door for me.

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Joy in Toney, Alabama

9 months ago

It's unfortunate that some people have bad experiences. No job is a cake walk. I've been with Sitel for over 6 months and am on my 4th and hopefully longest lasting campaign with Frontier Airlines. Most of my complaints are about Frontier's policies and training. As far as Sitel goes, I love my coaches, my coworkers, overall experience. Beggars can't be choosers so of course I'm not 100% happy with my schedule and the way some things are done. I dare anyone to find someone who IS 100% completely happy with absolutely no complaints. There again, no job is perfect. My husband works at a Toyota plant and it's one of the WORST companies he's EVER worked for. And let me tell you from experience...Sitel WILL hire just about ANYONE, regardless of ability or otherwise. The assessment isn't a pass/fail thing. It's used to try to figure out where to place you, since there are TONS of companies they can put you with. Usually if they let you go or don't call you, they have a good reason...but I don't know what they're thinking either. I feel very blessed to be able to stay home with my babies and have people willing to at least attempt to work with my scheduling needs/requests. I DO NOT miss working with jerks face to face, having someone else raise my babies, waste gas/food/uniform money. I personally thank God for the opportunity He has given me and I'm going to make the best of it until He sees fit to open another door for me.

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lauren84 in Minnetonka, Minnesota

9 months ago

Good, stay with Sitel and make $9.00/hr. I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!

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JAH in Lexington, Tennessee

7 months ago

Lauren84 in Minnetonka, Minnesota said: Good, stay with Sitel and make $9.00/ hr . I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!

You want $19.95 every month?? Seriously?!!??

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Cami in Omaha, Nebraska

7 months ago

Lauren84 in Minnetonka, Minnesota said: Good, stay with Sitel and make $9.00/ hr . I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!
I made 27,000 last year....so you do the math and I work for Sitel. Overtime is crazy sometimes and you get stipends too. Extra bonuses, Plus I don't have to pay for tv.

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Not happy in Washington, North Carolina

6 months ago

Started working at home for this company 2 mnths ago. All I can say is inadequate training and huge turnover rates. Not worth the hassle. Coaches speak very condesendinglu to employees and nitpick to the point that it's impossible to do your job. The free tv is definitely not worth it!!

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actionj53 in Marietta, Georgia

6 months ago

Lauren84 in Minnetonka, Minnesota said: I moved on to work for myself at home and I just made $1000 in April. I am disabled and must work at home using my computer . If you have computer skills and a desire to make money and work hard in the beginning, the skies the limit. Here's the link: dsdomination.com/ It's not a scam and you only pay $19.95/ month and they teach you everything! If you have nay questions....send me an email through this link. Lauren :)

are you still with ds dom? if so, please send your link to it.
thanks :)

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Michelle05 in Grant, Alabama

5 months ago

Lauren84 in Minnetonka, Minnesota said: Good, stay with Sitel and make $9.00/ hr . I'm making huge amounts of money with DS Domination!!! Next year I'll have a 6 figure income....whoooohoooo!

Yes, because a stupid MLM scheme is totally better than having a real job as an employee with benefits. Good luck with your moneymaking endeavors, but you're going to be screwed when that market is so saturated you can't make anything from it anymore. Plus, having to pay a single dime to work is ridiculous. Just keep feeding the fire! :)

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Michelle05 in Grant, Alabama

5 months ago

Lauren84 in Minnetonka, Minnesota said: I moved on to work for myself at home and I just made $1000 in April. I am disabled and must work at home using my computer . If you have computer skills and a desire to make money and work hard in the beginning, the skies the limit. Here's the link: dsdomination.com/ It's not a scam and you only pay $19.95/ month and they teach you everything! If you have nay questions....send me an email through this link. Lauren :)

Oh and @Lauren84, you could already be tripling your profits if you'd cut out the middle man, aka DS Domination. They are doing nothing but spoon-feeding the stuff to you when you could actually do some research and buy items to drop ship for a much cheaper price. Might wanna check that out.

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PJ in Elizabethtown, Kentucky

5 months ago

Yes, this place is a JOKE and is not a good place to work. I have over 20 years experience with customer service and NEVER have seen a company operate like this one. FIRST AND FOREMOST, THE INTERVIEW DOESN'T TELL YOU EVERYTHING AND THE TRAINING IS INCOMPLETE AND INADEQUATE. My trainer was undoubtedly the worst I’ve ever seen. I was asked during the interview if I could work under a stressful situation and I said yes, because I have and still do. Nowhere during the interview was I told I would be one step down from 911 operators in some cases. Our trainer/coach was a joke. She had to ask the mentor that was in the room to take over at times because she wasn't familiar with some procedure, or she would say something like, "how do you all do it here, I came from (another program’s name)"? My thinking was she should know how it was to be done in this program BEFORE she was given a class to instruct. To me, when I hear AAA, I think of out of gas, flat tires, car won’t start, need a tow. I can’t imagine someone calling AAA BEFORE 911 in an emergency. I can handle stress and can go into action when necessary but to be thousands of miles from the state that I'm covering, know absolutely nothing about the state, not sure how to locate anyone, etc., and having the feeling of not being adequately trained to know how to find these places and spot people, it wasn't a comfortable situation. If someone had called, with a kid locked in the car, and something happened to the kid because I didn't know what to do or couldn't do it because of equipment malfunction (which was pretty much a constant ongoing issue), I could not have accepted that. I value people and their lives. Some people seem to have the mindset that “what does it matter”. To me it matters. To me this program/company is all about telling you what they think you want to hear and not following through with anything. I reached out to HR representative and got NO RESULTS at all. I didn't get help that was promised by OM

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@Lauren84 in Minneapolis, Minnesota

5 months ago

Lauren84 in Minnetonka, Minnesota said: I moved on to work for myself at home and I just made $1000 in April. I am disabled and must work at home using my computer . If you have computer skills and a desire to make money and work hard in the beginning, the skies the limit. Here's the link: dsdomination.com/ It's not a scam and you only pay $19.95/ month and they teach you everything! If you have nay questions....send me an email through this link. Lauren :)

I already am a member of DS Domination since March and I have made great profits.

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Cynthia in Baltimore, Maryland

5 months ago

Reameka in Longview, Texas-in response to your comments I would be interested in ascertaining whether you are really an employee of Sitel. And in the future you should proofread your responses for grammatical errors.

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Cynthia in Baltimore, Maryland

5 months ago

Reameka in Longview Texas-I have the sneaking suspicion that you might be part of the management team at Sitel hence the glowing remarks shared by you in your response. In the future you should proofread your remarks prior to submitting them as there were several grammatical errors present.
As a former Sitel employee I experienced discrimination. As a result I was forced to resign and was unable to obtain another job San Angelo because Sitel bad mouthed me around town. I've since moved out of state however when I think back on that time in my life it leaves a bad taste in my mouth.

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Tonya in Jackson, Mississippi

3 months ago

Camille McCabe in Omaha, Nebraska said: Why your stats are important for Sitel?....because if Sitel is not competitive then they will not keep their employees employed. Sitel starts you out above minimum wage, but they give raises every year and they give you over a dollar raise in the first year you work there. I have been there for 3 years and I have seen many people go. Why did they go? because there is always a reason why these people can't keep up their attendance or they were working so far below their capacity. I like the fact that Sitel can pull better numbers than any of their work at home competitors. Sitel work at home has been a God send for me, I do not have a car and I can make more than minimum wage working from home, I don't pay for a car or car insurance or gas. My directv is free and that alone saves me about $90 a month on a tv cable bill. If you want to work overtime, or do things to get bonuses, you can make $2,000 a month. So that my friend is not minimum wage. If you want to work and you are good at your job, you will go far at any job that you have. If they know you are trying, your coaches can work with anything you put on the table. Yes sometimes you have a bad coach that does not have many people skills, but I have moved on to wonderful coaches, the coaches are slaves to trying to stay on top of things. Good coach, they will help you with any obstacles in your way of working. I myself came down with a life changing illness, I still show up every day and do everything in my power that is asked of me. I appreciate my job very much and I appreciate some of my coaches I have had very much. I work for the Directv campaign and I love it!

Ok. So thanks for the encouragement. As it relates to the babies. I have two. And how are you able to manage while answering calls?

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X in Ephrata, Pennsylvania

3 months ago

Sitel work from home is the absolute worst.
I worked the NFL saves campaign contracted out by Direct TV NFL Sunday Ticket thru Sitel. They cut our lunches to 30 minutes, forced mandatory overtime and encouraged us to mislead customers before the cancellation period had expired.
Many top producers from our team were promised that we would be transitioning to ACE2 for DirecTV and just 2 days before the end of the campaign we were told we would NOT be going to ACE2 (customer service) due to the client changing their needs. I am owed incentive bonuses from Sitel based on my sales which they owe me roughly 240.00. I was just informed that that bonus was not applied to my direct deposit. This company is one lie after another after another.
After my teamates and I dealt with the shock of us not being transitioned over to ACE2 as promised we were offered different campaigns. Eventually I was offered Tech Support for Cox cable with a 4 on 3 off shift. I had my hours and everything. After waiting an entire week for the training class, we were then blindsided and told that the position is no longer for TECH Support but is for billing. There is no way in hell I would have accepted that position had I known beforehand they would be trying to railroad us into a different campaign after lying to us for a 2nd time. After sleeping on it over the course of the weekend and deciding not to allow myself to be herded by deception into doing a hostile job for only 9.00 (other companies offer the exact same work from home campaigns at 9.50 -11.50). After discussing with my instructor that I had no interest in being badgered into a campaign that I was not given an option for and requesting to be transfered my instructor stopped responding to my emails, as well as my recruiter, and the various other people that I was ping ponged back and forth too. I have contacted my attorney and I strongly advice people to stay as far away from this company

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X in Lititz, Pennsylvania

2 months ago

Deni said: I am currently in training for Sitel. Yes, they do hire anyone, and that makes me think that most of these complaints are from the losers who eventually wash out. I cannot tell you how many people are just too slow to get it. They are some of the dumbest people I have ever heard speak. First, to the people who complained about the Toys R Us campaign - its a temporary campaign morons. After Christmas, they don't need you. They tell us about that and we aren't even in the TRU campaign. So you obviously didn't listen, and if you were not moved to a new employer, its because you sucked. There is no doubt in my mind that out of the 30 people I am in a class with, only about 10 of us will last beyond on the job training. So if you are whining here, I suggest you learn to read and write before looking for a job.

You are as dumb as a box of toenails. First of all everyone here is fully aware that short campaigns mean after 30-90 days or depending on the length of the campaign your tenure ends. Naturally they will lie and tell you that the top producers will be hired permanently. Its equivalent to dangling a carrot in front of your thick skull to encourage you to not seek work outside of their crappy company. Even if you continue on past training the TRU campaign has it not occurred to you that they already have met their quota of permanent employees that the client is willing to pay for thru Sitel you imbecile ? Otherwise it wouldn't be a temporary campaign. I can guarantee you they will tell you anything to keep producers in their stables only to bait and switch them to a lesser paying permanent client such as COX, with a much higher call volume, and more demanding hours. I've seen them do it over and over and over. So STFU because you are nothing more than a trainee...or in their eyes a sheep

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swthrtntn in OAK RIDGE, Tennessee

2 months ago

Reading all of these comments leads me to believe that some Sitel locations are better to work for than others are. I have been employed by Sitel for four months and I am blessed to be able to work at one of the "good" locations. I love my job and the people that I work with, from my Site Director all the way down to my Coaches. They truly care about us, not only as employees, but as human beings and they strive to make our location a fun place to work, while maintaining a high level of productivity. They also go above & beyond to show us how much they appreciate what we do. I wish those of you that have had a bad experience working for Sitel could have worked for the Sitel that I work for.

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PJ in Elizabethtown, Kentucky

2 months ago

I suppose you could be right. And it may depend on the program that each person is on. I was on AAA and that was a horrible experience. The reason I blamed Sitel is because they are responsible for hiring these people and should be responsible for releasing them if they aren't helpful and supportive of the employees. The program manager on AAA acted as if he could care less. I voiced concerns and issues to him via phone several times and it seemed to fall on deaf ears. He left me no choice but to leave the company. So as a work from home employee, if could well be the program and the manager and supervisor of each individual program. Of course, I did email HR a few times but I think those emails were forwarded to the program manager. HR appeared to do NOTHING so I don't know if it is Sitel as a whole or if it is the individual programs. All I can say, if you try it and things aren't what they should be, then you can make the same choice I made - Leave.

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SitelMgr in Amarillo, Texas

2 months ago

Oakridge, is your new site director Kelin? He was our site director here in Amarillo, TX. And yes, to the comment above, I do agree that it depends on which Sitel you work for. I am on the USAA campaign for billing and I can say that it is the best job I have ever had. I am a Coach and what I like most is being able to create incentives for my employees. And working for USAA is job security. In the almost 3 years that I have worked there, I have not worried about being laid off. I also only did fast food before starting there and I got promoted within 3 months of working there, with no call center experience. And about the hiring, it depends on how busy it is and how many active employees we have for the busy times. We had to stop being picky on hiring for a couple of months last year, due to the demand we had at the time, and not enough employees on the phones for the calls that were coming through. Sometimes, we would have 2 classes going on at the same time. But, now that we are staffed, we can be picky again. I do interviews daily, and if the person applying can't keep a job for at least a year or have limited availability and want the perfect schedule, it is a no go. Appearance and the answers to the interview questions are observed as well. All I can say that Sitel can improve on is the communication which is being fixed at my site. Any time the managers know something, the associates are advised the same day on a website we have for updates. We don't hide anything from the employees that they should know about. It's also limited in my area, to find a call-center job without call center experience. Most call centers require at least 3 years of call center experience, before they would even consider interviewing you. You'd be surprised how many people apply at Sitel, get hired, do all of the in-class training, and then quit as soon as they start on-the-job training, they up and quit because "they didn't know they would be on the phones all day, everyday".

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Sitel Sucks in Bluff City, Tennessee

1 month ago

SitelMgr in Amarillo, Texas said: Oakridge, is your new site director Kelin? He was our site director here in Amarillo, TX. And blah blah blah".

Anyone need any further indication that Sitel is place you do not want to work, you should take it that is seems only the brown nosers and supervisors are coming on here to defend the horrible company. I worked there and it was the most horrible job ever. Worked for direct tv and the coach was a joke. The trainer was the only person there that seemed professional. They have outsourced every thing to foreign countries, even HR. If you have worked there in a from home capacity I would immediately sign up for credit and identity monitoring because all your personal information is now overseas.

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Sitel in Tuscaloosa, Alabama

1 month ago

I'm not sure what company all of you have worked for, but the sitel I work at is great. Trainers may not know how to use the systems or everything to teach you in OCP while you are preparing to go into production, that's why SMEs and Mentors are brought into the classrooms after the 2nd week of training. To guide new agents on how to handle situations and how to use the systems. By the end of your second week in OCP you should know how to use the systems for the most part and you should not be still asking a million questions, and staying in aux for more than 2 minutes after each call. If you however do that, why would this company keep you? You have to think of the whole picture before you go assuming something that isn't true about a company. Anytime I've ever needed shifts changed, days off for a emergency, or If I wanted to make up hours.. They have let me. How many companies do you that will do that? Not many.

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Sitel Sucks in Bluff City, Tennessee

1 month ago

Sitel in Tuscaloosa, Alabama said: I'm not sure what company all of you have worked for, but the sitel I work at is great. Trainers may not know how to use the systems or everything to teach you in OCP while you are preparing to go into production, that's why SMEs and Mentors are brought into the classrooms after the 2nd week of training. To guide new agents on how to handle situations and how to use the systems. By the end of your second week in OCP you should know how to use the systems for the most part and you should not be still asking a million questions, and staying in aux for more than 2 minutes after each call. If you however do that, why would this company keep you? You have to think of the whole picture before you go assuming something that isn't true about a company. Anytime I've ever needed shifts changed, days off for a emergency, or If I wanted to make up hours.. They have let me. How many companies do you that will do that? Not many.

Obviously, a coach or someone higher up. Just because you drank the kool aid don't expect the rest of us to do so. And no during OCP the mentors were about as useless as broken condoms. I actually know it true. And I have seen the whole picture and it is one that imports on the duty to make sure all know that you do not want to work here. If you do have to because of circumstances, then use them like they use you and turn in apps on a daily basis to get out of that place.

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Sitel Sucks in Bluff City, Tennessee

1 month ago

swthrtntn in OAK RIDGE, Tennessee said: Reading all of these comments leads me to believe that some Sitel locations are better to work for than others are. I have been employed by Sitel for four months and I am blessed to be able to work at one of the "good" locations. I love my job and the people that I work with, from my Site Director all the way down to my Coaches. They truly care about us, not only as employees, but as human beings and they strive to make our location a fun place to work, while maintaining a high level of productivity. They also go above & beyond to show us how much they appreciate what we do. I wish those of you that have had a bad experience working for Sitel could have worked for the Sitel that I work for.

I believe most of it is the WAH division. They treat these employees like crap because they know there is little they can do about.

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PJ in Elizabethtown, Kentucky

1 month ago

In reply to:
Obviously, a coach or someone higher up. Just because you drank the kool aid don't expect the rest of us to do so. And no during OCP the mentors were about as useless as broken condoms. I actually know it true. And I have seen the whole picture and it is one that imports on the duty to make sure all know that you do not want to work here. If you do have to because of circumstances, then use them like they use you and turn in apps on a daily basis to get out of that place.

I agree with you about the mentors. The one we had knew more than the trainer but that didn't say a whole lot. Yes, whoever made this post has to be in management or not a WAH. I agree that the WAH employees are not valued at all.

The program I was on did not work with us in ANY WAY. They seemed to work with SME's etc but not the lowly CCP's. We didn't appear to matter.

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SitelMgr in Amarillo, Texas

1 month ago

I think each Sitel is different in it's own way and I also think that it depends on the campaign that you are hired to work for. We had DirecTV at our Sitel and everyone in that department was laid off unless they wanted to transfer to Billing for USAA, which they had to pass a more extensive background check for. I will defend Sitel, at least the one that I work for, any day. Unless I have a reason to complain, I will tell you all of the good things about it. I can't say how WAH works, due to the fact that I work on site. I can tell you that I don't know where you can work where you can literally miss one day every month and never lose your job over attendance, if you wait to miss after your roll off, which occurs every 29th day after missing or being tardy. Please tell me where you would be able to get away with that. Also, please tell me where you can get a permanent call center job, with stability, without prior call center experience? Most places are either temp-to-hire, you have to know someone to get in, or if it is a permanent call center job, you have to have years of call center experience? Most people that I have known to complain about Sitel are the ones who took advantage of the attendance policy and missed more days than they can afford, or those who don't care about their jobs and barely do the minimum. A lot have also been employees who like to get paid to do nothing. Such as those who don't read required prompts, call requirements, take excessive amounts of time for paid or even unpaid breaks, I could go on and on. I have seen and witnessed these people saying how Sitel feels like jail. Because we enforce break times? Because people should be documenting while on the call, instead of after? Because we expect employees to follow their schedule, because it is a business and at least you get breaks. Before I went to Sitel, I could work 12 hour shifts and not get a single break. I don't get it.

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X in Mifflinburg, Pennsylvania

1 month ago

Here's a lil toilet paper for your nose.
As expected the riff between management and the people who actually do the work grows by leaps and bounds.
Additionally I noticed the Helgian Dialect that you have taken to using when describing workplace scenarios (which in fact are merely nothing more than bullet points that all managers use) often have absolutely nothing to do with grievances of the employee to begin with. Now why dont you put the shoe on the other foot and ask the things we've seen from SME's, Coaches, Trainers and even HR ?...Yeah how about that ? But I'm sure you wont because its no fun when the rabbit has the gun now is it ?

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SitelMgr in Amarillo, Texas

1 month ago

Reameka in Longview, Texas said: I feel directly opposite of how you feel...

Not sure how I missed that comment. And I doubt the OP wasn't given any kind of warning before termination. Sitel does everything possible to prevent from having to pay out unemployment. Trust me, I have had to go to a few unemployment cases and won every single one of them due to thorough documentation and not missing a beat. And yes, Sitel has outsourced HR for the most part, but not completely. Most sites still have a representative on site to represent HR. We actually did away with onsite HR and have had no issues. We are hiring for an HR position in the new year to get a faster turn around on specific things, so it has not been outsourced completely. People on here complain because of their perception on how a business should be ran. Sitel wouldn't be as successful as it is if it weren't for the policies and regulations that it adheres to. Also, if Sitel actually does the things that people sometimes say it does, I'm sure they would be bankrupt by now, for having to pay out so much unemployment because they just go around firing everybody for no reason and getting away with it. I doubt that. And not everyone learns the same way either. So you may get conflicting answers from mentors, because of how they learned. Most of the time it is the same trainer repeating the same things over and over again. I doubt they tell some people one thing and then others another for giggles. All you have to do is bring it to a manager's attention so that it can be coached on, so that it doesn't happen going forward. Complaining about it elsewhere isn't going to fix it. We don't know about these things if they aren't being reported. Ignorance is bliss and perception is reality.

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X in Mifflinburg, Pennsylvania

1 month ago

SitelMgr in Amarillo, Texas said: Not sure how I missed that comment. And I doubt the OP wasn't given any kind of warning before termination. Sitel does everything possible to prevent from having to pay out unemployment. Trust me, I have had to go to a few unemployment cases and won every single one of them due to thorough documentation and not missing a beat. And yes, Sitel has outsourced HR for the most part, but not completely. Most sites still have a representative on site to represent HR. We actually did away with onsite HR and have had no issues.

Save it...The first half of training Sitel spends at least a quarter of it trying to program into new trainees heads how accessible HR is and to report any issues that may arise without fear of repercussion. Sitel goes out of their way to instill how they adhere to picture perfect workplace ethics which obviously is not the case had you taken time to read the comments from many disgruntled former employees here. Look at how far back some of the complaints range....so how is it that nothing has changed with how Sitel treats its employees in the W.A.H program or its policies in all of this time ? Sitel still exercises MANDATORY OT with nothing more than 30 minute breaks for lunch and 2 10 minute breaks the entire shift. And in reality you brown nosing managers dont really even make more than the employees, but I digress because in the end Sitel is yet another company that has sold the US out and outsourced, treats its employees like crap, and offers very little support to the people that actually butter their bread. So...if you're trying to sell people on Sitel here (primarily because this website itself is a reach out point for new potential employees) its pretty obvious are shelves are stocked with the truth about this horrible company.

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SitelMgr in Amarillo, Texas

1 month ago

Like I said before, I moved from the bottom up. I started from an associate level with no call center experience whatsoever, with a fast food background, and moved my way up by showing that I wanted to move up. I was stuck at a verbal level, which was 4 occurrences. I missed every month after my roll off and stayed at the same occurrence level for a very long time. I actually work really hard as a manager at Sitel and I take great pride in my work, otherwise I wouldn't be on here defending it. Not all managers try as much as I do to keep my employees happy, but we do all have bosses. Every Sitel should have an open door policy, and if there is not and you have something to complain about, we all have a boss. You should know who your boss' boss is and those above them. If you aren't getting what you need from your direct supervisor, then you should be going over their head. Just don't expect to get special treatment when everyone is held to the same standard. If you could be more specific about what you did when what you said had happened, then maybe we will all know what steps you took to prevent it. All I am hearing is complaints and that you were a perfect little angel and did nothing wrong and that you were terminated for no reason. Like I said before, Sitel does not like paying out money without having something to show for it, as it is a business. So, if there is something that you believe you were wrongly hired for, take it to the unemployment office and get a case. When we terminate people, we have to have documentation before HR even approves for you to terminate someone. It doesn't just happen out of the blue with no supporting evidence to terminate someone. HR has to approve EVERY single termination before an employee is terminated. If an employee has not signed a Final for the reason they were terminated for, then that could be wrongful termination, DEPENDING on the reason.

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SitelMgr in Amarillo, Texas

1 month ago

X in Mifflinburg, Pennsylvania said: Save it...BLAH BLAH BLAH

And you can save it because like I said previously, you haven't been very specific on why it is so horrible and what steps you took to prevent it from happening. Every workplace has issues, whether it's favoritism, lack of communication, etc. Also, managers lose bonuses if we lose people. Why would someone want to just throw money away? Did you know that when Sitel trains a new hire, they pay about $8000 just for the training? And that is per person! Also those paid breaks that you got aren't required. Companies are only required to give out a 30 minute UNPAID break for every 8 hours worked. That means Sitel cares so much that they are paying about $5 per person per day to do nothing. Can you imagine how much that would cost for a business and they aren't even required to do so? If you want to talk about business, learn about it first. The world doesn't revolve around you.

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