You will have a panel interview of probably 3-5 people, depending on the size of the office.
You will be asked specific scenario questions. Like tell me about a time you handled someone difficult, mentally ill, etc. How did you handle the situation?
What do you do if a claimant asks a question you don't know the answer to? NEVER guess! "I will research that question & have someone get back to you".
Tell me about your experience dealing with people from various socio-economic backgrounds?
Tell me about your experience handling multiple tasks under stress.