Sovereign Bank Interview Questions.

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It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Sovereign Bank?

Any advice on striking the right note?

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marlenamulloy in whitman, Massachusetts

96 months ago

I have recently applied there and have recieved a phone interview last week. Today I recieved a phonecall asking me to come in for a personal interview later in the week. During the phone interview they asked about my previous jobs, customer service skills, cash handling skills. Also they wanted an example of an unsatified customer and how i handled and corrected the situation. They asked my reason for wanting the position as well.

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SOVtoSAN in Bristol, Connecticut

93 months ago

Sovereign (now part of Banco Santander) interview process consists of several stages. First contact is with internal recruiter and /or HR person. Then you talk to several managers including your immediate supervisor and some people up the chain. Behavioral interviewing techniques are in vogue now.

Sovereign doesn’t believe in line managers having ultimate say about their direct employees, so the HR decisions are several levels removed from your direct supervisor.
I believe Sovereign goes for someone who is somewhat qualified, or under qualified for any given position. At least that is what they are willing to pay – on the low range of what the market is paying for any given position. However, the actual pay scales and top number on the pay scale are reasonably competitive – in other words, if there is an offer on the table, it will be a major lowball.

So, of you are desperate enough to want to work for Sovereign, you can play your cards right and secure a decent starting salary.

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mummy55 in new york, New York

86 months ago

I have a second interview with the branch manager for small business specialist.
the pay is a base of $55000 i dont think the comission is that great.
what is the interview process like and what should i expect.

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