Host said: It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at Staples?
Any advice on striking the right note?
It really depends on what you are looking to do for the Staples corporation. If you are looking to work inside the store, it is broken down into several areas. Operations Manager, Sales Manager and General Manager are sometimes available after being hired and working up the ranks. If you have these experiences from another company, you might more quickly move into the "Staples" training for either the Operations or Sales Manager. To be a general manager, you often must have held both the Operations and Sales Manager position at one or more Staples.
For general Sales Associates, Copy Center, Furnature, Office Supplies, or cashier the interview is low key. Often people in High School, or College work these jobs. Some advice is to show you have good working skills in this area. Staples places a high value on customer support and solutions. Expect to be asked about these. Also you must pass a personality/work history test before an interview is granted.
If you work in the Technology/Business Machines - you have to know all the above, and the product line well. In particular, laptops, desktops, printers, and cables and software. You will be responsible often for Furnature and Telephone sales, and ink/paper; but you can pick that up as you learn.
Bring in a resume, and examples and letters of recommendations.
Please note, Staples is a very aggressive company, and very disorganized in some locations/stores. Be aware of your rights, as Staples has been known to be abusive towards employees.