Share your experience with the Teletech@home program!!!

What is it like working the Teletech@home program as a customer service rep? What is the starting salary? All the comments I have read so far are targeted at the call centers. If you experienced working the at home program, please share! I am thinking about applying.

Their hiring process seems a little disorganized and deceptive to me...at least that was my experience. If they like your credentials, you get an email asking you to schedule an "interview" through their online system. The "interview" is actually a conference call which you dial into with about 30 other job applicants on the call. A recruiter gives a presentation about the company and the position, which takes about 30 minutes, and then one by one they schedule one-on-one interviews with each conference call attendee for a later date, which takes about another 15 minutes. They scheduled a phone interview with me saying that so-and-so would call at a such and such a date and such and such a time, and nobody called! And I was literally sitting next to my phone at the scheduled time. So I tried calling their recruiting department several times and kept getting voice mail until finally I spoke with a live person to find out what happened. The customer service person said there had been a scheduling error and that someone would call to reschedule. Nobody called. I then get another automated email asking me to reschedule for yet another conference call. So I waited until the end of yet another conference call (which had about 10 people on the call) to schedule yet another interview. They were scheduling with everyone for August 13th. Then, today (Aug 7th), six days before my interview I get an email saying that they have decided to "pursue other candidates." My assumption is that they had interviewed the first batch of people and met their quota, but why would they waste people's time giving presentations and scheduling interviews with a whole bunch of new job candidates if they don't even plan to interview or hire them? Seems a little deceptive to me...

Anyway, FYI, starting pay is $9.25. Its a part-time W2 position, 20-30 hours a week. Shifts are 4-6 hours long, 5 days a week. You have to be available evenings, weekends & holidays. Inbound calls for ISPs & retailers.

In addition, for the Teletech@Home permanent positions, you need to buy a Plantronics headset from the company costing around $120, which is deducted from your first 3 paychecks. You also need to have a traditional landline phone - no cell phones, VOIP, etc. Also, you can't work for a competing "at home" customer service company while working for them. Hope this helps.

Well Ive been round and round. I like Teletech, I think they are good. What is bad is their corporate customers aka sprint Sprint is the pits. And Sprint is trying to say their customer service is good when they are firing all the good issue resolve agents. Sprint needs to bonk its head and shake a bit. Teletech has done fine, teletech is the good guy here. Sprint is just horrible. Would Sprint just lay off as a normal company would do, then we could be happy. But firing over and over for wrong note pad??? It is wrong and inethical and possibly illegal.

I so want to get fired for a stupid reason. Instead I'm captive to a future "wrong notepad" miss. This is beyond believing. If fired, I get umemployment. If I quit in anticipation of firing, I get nothing.

Please please please fire me and let me be out of here and get unemployment!!!

I went to the Tele Tech website to apply for a job working at home. Their website says that you can schedule your own hours, which of course peaked my interest. They have a job fair going on here in Charlotte, that started September 28th and ends tomorrow september 30th. I went to the job fair. I am writing this to let everyone know what went on at the job fair.
First of all, when they say you can make your own hours is false. They want you available, Thanksgiving and the day after Thanksgiving. Christmas eve, Christmas day, and the day after Christmas. This is only a seasonal job, lasting only 90 days, and if they decide that they want you then you may still have a job after the holidays.
All I said was that I have a child that lives out of town and the lady conducting a group interview, grabs up my papers and says "Well this job is not for you, have a nice day".
Once I picked up my pride off the floor, I did manage to blurt out a Thank You and quickly walked out the door.

I worked for them for 2 holiday seasons.
The training is not of the highest quality for sure. They expect you to maintain survey results of all 10's, and when the two part survey shows "you" as an agent ranked as a 10,
but the "over all company portion" of the survey ranks less than 10 (i.e. Best Buy portion ranks lower than 10), you as an employee get no credit for your accomplishments
with bringing in a 10 from a customer based on "your" services. It is like you did nothing to satisfy the customer.

At one time they did have mature and business like supervisors, and they did not beat you down for the company's survey results, but all down hill last year, I had to leave after
two weeks. I had some immature supervisor e-mailing me twice a day about my stats on surveys, and I never had a personal ranking of less than 9 out of 10. Company (Best Buy)
was ranking in the area of 5 to 7.

I know they supported Best Buy and one of the TV cable companies, not sure who they service today.

AM in Smyrna, Georgia said: What is it like working the Teletech@home program as a customer service rep? What is the starting salary? All the comments I have read so far are targeted at the call centers. If you experienced working the at home program, please share! I am thinking about applying.

hello iwas wondering what happened after appling fro the position at teletech did you get the job what was the apllication process