What's the company culture at U.S. Cellular?

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Shamrock1 in Cedar Rapids, Iowa

46 months ago

oldiebutgoodiegirl in Marion, Iowa said: US Cellular has a Rule; Its the Tattle Rule. If you hear someone talking negatively against the company or leadership, or see someoneone doing something offensive ( on or off duty) you are suppose to tattle on them! So many people will sit and say how much they love the job for FEAR of what they really think say gets back and they will be fired!

Over nine years I have watched many a GOOD CSR, be walked out the door for variuos reasons, some pretty rediculous, had shoes off at the desk, had stinky feet, had an opinion, asked to many questions, went to the bathroom to much, was having a private conversation was over heard. talked to an ex-employee and it got back to he company.. I could go on and on but the biggest thing is FEAR, thats why people only say good things even if it isnt really how they feel.

I know exactly how you feel. I saw many people leaving for vague reason. They actually used to have meetings where they would call us into a room and then make their announcement about "so-and-so" no longer being with the company. Then they would inform us that it was okay if we talked to them. I would think, how generous in America that you are telling me who I can talk to. One time, I'd heard a co-worker venting about a manager. I decided it was just that- venting. Someone else had been in the area when this conversation was going on. They told other managers that I was present. After the venting co-worker was termed, I got called in to HR and was asked about why I didn't come to management about what the person said.

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Shamrock1 in Cedar Rapids, Iowa

46 months ago

not too old for the team in Janesville, Wisconsin said: shamrock, sounds a lot like the waukesha call center. Isn't amusing that we all have such similar stories, but people will get on here and say there must be something wrong with us?

That is one thing that struck me- the fact that I can see something related to all of the centers represented here. I could relate to the comments where people commented that they felt sick just pulling into the parking lot. I drove to my former center about a month later to pick up an Avon order from a co-worker. Even a month later, going into that parking lot got me queasy.
Some of the people on this board may find this amusing. The week I was let go, I gathered all of the things in my house that had the company logo and "took them for a ride". It was a good release to see them as they flew out the window of my car. Every once in awhile, I may come across something and we have to go for another trip. :) Oh, and I recently found some books that I bought for work. One was entitled, "Managing Workplace Negativity". What do you think everyone? Should I return that one to the center? That book will probably burst into flames when I get close to the building.

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not too old for the team in Janesville, Wisconsin

46 months ago

No, tear it apart page by page

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not too old for the team in Janesville, Wisconsin

46 months ago

Shamrock1 in Cedar Rapids, Iowa said: I know exactly how you feel. I saw many people leaving for vague reason. They actually used to have meetings where they would call us into a room and then make their announcement about "so-and-so" no longer being with the company. Then they would inform us that it was okay if we talked to them. I would think, how generous in America that you are telling me who I can talk to. One time, I'd heard a co-worker venting about a manager. I decided it was just that- venting. Someone else had been in the area when this conversation was going on. They told other managers that I was present. After the venting co-worker was termed, I got called in to HR and was asked about why I didn't come to management about what the person said.

Yep, doesn't surprise me, I actually caught my boss, Brad S conspiring against me with a coworker. It was almost a relief to catch him, up to that point, I'd thought I was just imagining the cold shoulder I was getting from former friends. Nice, you are either paranoid or hated. hows that for a choice?

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Shamrock1 in Cedar Rapids, Iowa

46 months ago

not too old for the team in Janesville, Wisconsin said: No, tear it apart page by page

I love it! Your reply made me laugh out loud. I was also thinking of a catapult that I could use from across the street. :)

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xela in Buffalo Grove, Illinois

46 months ago

not too old for the team in Janesville, Wisconsin said: Yep, doesn't surprise me, I actually caught my boss, Brad S conspiring against me with a coworker. It was almost a relief to catch him, up to that point, I'd thought I was just imagining the cold shoulder I was getting from former friends. Nice, you are either paranoid or hated. hows that for a choice?

I hope USCellular is not a typical American company

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brownielocks in Milwaukee, Wisconsin

46 months ago

It's an extreme, but generally, yes, companies are like this...

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not too old for the team in Janesville, Wisconsin

46 months ago

yep, I would have to agree with brownie locks.. us cell is the most extreme example of the adversarial workplace, but there is crap and politics at pretty much every company. You have to decide what you can put up with, and what you cannot. Generally speaking, the smaller companies have a better atmosphere(I said GENERALLY, people), but of course, they usually cannot afford to offer the wonderful benefits we all crave. Sometimes its hard to know if you should just hang in there and hope things improve(as in everyone midmanagement and above dies of the plague) or leave. In this economy, most have no choice but to stay put until escorted out the door.

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not too old for the team in Janesville, Wisconsin

46 months ago

I should be up doing housework, but just had to check in here. Still amazes me that the basic facts behind the comments have NOT changed in 4 years. Amazing, isn't it? Merry Christmas y'all

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xela in Buffalo Grove, Illinois

46 months ago

not too old for the team in Janesville, Wisconsin said: yep, I would have to agree with brownie locks.. us cell is the most extreme example of the adversarial workplace, but there is crap and politics at pretty much every company. You have to decide what you can put up with, and what you cannot. Generally speaking, the smaller companies have a better atmosphere(I said GENERALLY, people), but of course, they usually cannot afford to offer the wonderful benefits we all crave. Sometimes its hard to know if you should just hang in there and hope things improve(as in everyone midmanagement and above dies of the plague) or leave. In this economy, most have no choice but to stay put until escorted out the door.

Based on my experiance (I worked for many companies) US Cellular is the worst working environment a have ever seen. It is very sad that such companies prosper in current economy.

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xela in Buffalo Grove, Illinois

46 months ago

U. S. Cell=Epic Fail in Oak Creek, Wisconsin said: "The Pursuit of Something Better, U.S. Cellular's Courageous Journey From Ordinary to Extraordinary" is the name of the book that was mentioned by Fat Jack. I'm tempted to go to Amazon.com and write some feedback of my own.

If only there was a book written that highlights what actually goes on within the company.

A former manager pretty much earlier confirmed on this board that the culture surveys are indeed not confidential despite what you are told.

We all know that U.S. HELL is losing a steady steam of customers. To try combating this they simply brainwash their employees with the "D.O." garbage, instead of making actual changes that would work.

I replied to you aleady, but for any reason my reply did not go through. It is the book "1984", and it is about USCellular. Please read.

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xela in Buffalo Grove, Illinois

46 months ago

xela in Buffalo Grove, Illinois said: I replied to you aleady, but for any reason my reply did not go through. It is the book "1984", and it is about USCellular. Please read.

This book is about Oceania that is a prototype of Nazy Germany and Russian GULAG. And USCellular is Oceania in miniature.

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Shamrock1 in Cedar Rapids, Iowa

46 months ago

not too old for the team in Janesville, Wisconsin said: I should be up doing housework, but just had to check in here. Still amazes me that the basic facts behind the comments have NOT changed in 4 years. Amazing, isn't it? Merry Christmas y'all

The fact that the comments haven't changed are both amazing- and sad.

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Sage in Oak Creek, Wisconsin

46 months ago

What do you guys think of this whole "Believe" project?

Seems more like U.S. Cellular BELIEVES that ths customers will pay for a more expensive plan, and they BELIEVE that they won't care because of some over-hyped rewards system.

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not too old for the team in Janesville, Wisconsin

46 months ago

they talked about rewards when I was there, but nothing ever came of it, in fact, I believe that person got fired

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not too old for the team in Janesville, Wisconsin

46 months ago

they talked about rewards when I was there, but nothing ever came of it, in fact, I believe that person got fired

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George_S in Miami, Florida

46 months ago

I noticed a common thread in several messages: backstabbing and lies being made about about people. I can say I have experienced this myself, as well as watched it happen to other people. What is really amazing is even when people chose to leave on their own terms and in good standing, you still hear garbage talk about them. What I have noticed is, the people who do this petty nonsense are usually the useless ones who have the most to hide.

I also have been through the "you are not engaging with your team", and "you have negative body language" garbage. It's such a waste of time dealing with such childish nonsense.

The culture at US Cellular can be best summed up as follows: about 10% of the employees are doing about 90% of the work. The other 90% of the employees are juvenile hyenas squabbling over table scraps, and think that by supporting this idiotic ideal of trash talking ex-employees will somehow garner them favor with the powers that be. To those idiots, especially the ones that try to cheerlead on job boards like this one, I say "Soon you will be out of a job. Either your time will come, or the company will fall. And you will be looking for another job. You may need to rely on someone you trash talked for a reference. And when you try to ask that someone you trash talked for that reference, I hope they say 'Sure, I'll be your reference', then return the favor of trash talking."

I also used to love the job threats, and especially "Do you think you'll find a better job out there?" I did. And it is much better. It's absolutely wonderful to go to work, be myself, and not have to play those junior high games anymore. It is so refreshing to walk into work every day, and be around adults that don't play those petty, childish games.

For those of you thinking about joining US Cellular, DON'T. Find something else if you can, even if it means a lower paying job. What you read in these posts is true. And it's getting worse as the company slowly goes under.

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Shamrock1 in Cedar Rapids, Iowa

46 months ago

George, that is very well said!

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George_S in Miami, Florida

45 months ago

I think I should point out a few important points with regards to my posts. First of all, most of the cheerleaders who visit these boards have shifted gears and aren't necessarily attacking personalities as much, but rather focusing on call center personnel. I never worked in a call center. Secondly, take the time to read some of my previous posts. This sad treatment of employees is not isolated to the call centers alone. it occurs across the entire company. It is not just some unfortunate result of a poor economy. This abuse started when the previous CEO took office in 2000. And finally, I want the cheerleaders on here who proudly talk about this Culture Survey and the 'heroic tales of tramsformation' outlined in the much heralded "The Pursuit of Something Better" to pay attention closely. READ that book, cover to cover. Don't just repeat what your joke of a leader tells you to say. But read that book, then read these posts. That book talks about how that CEO and his team transformed USC, especially in the call centers. They boast about how people in the call centers chanted that CEOs name, etc. Once you read that load of fiction, come back here and denounce these hard working folks. that book is, without a doubt, the biggest lie that USC ever told. And you can see that for yourself here. If you are unwilling to open your eyes and minds, then at least close your mouth, cheerleaders. Too many people have come forward as it is to keep the lies going. And at least admit that those who did not chant were fired. Just like those in other departments who performed above and beyond daily, but simply refuse to be a corporate toilet or be one of the hyenas.

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George_S in Miami, Florida

45 months ago

(CONT) The company's culture is quite simply, and quite honestly a Culture of Fear. Nothing less. But they want to hide that from the public. You have to understand this is a business practice designed to keep headcount below minimum needs, and keep payroll as low as possible through the use of fear. It's cheap, efficient, and makes the top executives very wealthy without them having to do much of anything. Yes, this tactic is used by many other companies as well. No doubt. But at USC, it is EXTREME. Some people have had decent experiences. Some actually BELIEVE in the hype and Kool Aid. But the majority of the people there KNOW what I am talking about. And they KNOW they can't say anything openly or they will lose their job. As I stated in my previous post, you're either working yourself to death, or you are a leeching hyena collecting a paycheck off the sweat of someone else's hard work and fear. To those of you who are natural born hyenas, go for it while you can. The company is failing. They keep losing a steady stream of customers because they are the most expensive carrier out there now. They try to pretend they are better than Verizon, yes they keep losing customers. Fear on the inside and BS hype on the outside are no way to run a business. And it shows with USC's slow death knell.

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George_S in Miami, Florida

45 months ago

(FINAL) Potential job seekers: READ the posts. Note how far back they go. Use your mind and think this through. What you see here, especially from the call center folks, is a very accurate barometer of this company. When someone works at a call center for 4-5 years, they have pretty much decided this is what they want to do. All of these folks post comments about poor treatment from the COMPANY. Not from customers. You would think that folks who decided this is what they want to do, and have several years of experience, would be key assets. Why terminate them for nonsense such as negative body language, or walking the wrong way to the printer? I have seen classes for these positions. It is a CONSTANT stream of trainees. Why? This also occurs in other parts of the company. Are ALL of these people just not a good fit for the company? It has little, if anything to do with that. It is ECONOMICS and FEAR. Keep headcount down, and keep payroll down. Plain and simple. When you lose 60% of your net profit in the second quarter of 2009, then 49% in the second quarter of 2010, the first cost cutting method is reducing headcount, and terminating those higher up on the pay scale. The company doesn't want to admit to this, so this is why people here are trash talked. And remember, this technique has been in play since 2000. Read what you see here very carefully. If you have no other alternative than a position with USC, then heed these warnings so you can maintain your paycheck. And make sure you have some good medications lined up to cope with it. You will need it.

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Shamrock1 in Cedar Rapids, Iowa

45 months ago

George_S in Miami, Florida said: (FINAL) Potential job seekers: READ the posts. Note how far back they go. Use your mind and think this through. What you see here, especially from the call center folks, is a very accurate barometer of this company. When someone works at a call center for 4-5 years, they have pretty much decided this is what they want to do. All of these folks post comments about poor treatment from the COMPANY. Not from customers. You would think that folks who decided this is what they want to do, and have several years of experience, would be key assets. Why terminate them for nonsense such as negative body language, or walking the wrong way to the printer? I have seen classes for these positions. It is a CONSTANT stream of trainees. Why? This also occurs in other parts of the company. Are ALL of these people just not a good fit for the company? It has little, if anything to do with that. It is ECONOMICS and FEAR. Keep headcount down, and keep payroll down. Plain and simple. When you lose 60% of your net profit in the second quarter of 2009, then 49% in the second quarter of 2010, the first cost cutting method is reducing headcount, and terminating those higher up on the pay scale. The company doesn't want to admit to this, so this is why people here are trash talked. And remember, this technique has been in play since 2000. Read what you see here very carefully. If you have no other alternative than a position with USC, then heed these warnings so you can maintain your paycheck. And make sure you have some good medications lined up to cope with it. You will need it.

George- you are so on target. Everyone reading this: pay attention to what George has to say. I do not know him personally, but I feel- through his wise words, that he truly knows what I went through at my former job. It is both sad and incredible that so many people located so far apart geographically have had the same experiences.

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researchforum2011 in Friendsville, Tennessee

44 months ago

I am doing research on cellular phone industry call centers and keep hearing how stringent the scoring model is for US Cellular. Does anyone have any information on their so called list of competencies and values and behaviors?

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Shamrock1 in Cedar Rapids, Iowa

44 months ago

Since you are located in Tennessee, I'd suggest that you could contact the call center in Knoxville or one of the retail stores in the area. But you will likely be told that it is "proprietary information". Good luck in your search.

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not too old for the team in Janesville, Wisconsin

44 months ago

researchforum2011 in Friendsville, Tennessee said: I am doing research on cellular phone industry call centers and keep hearing how stringent the scoring model is for US Cellular. Does anyone have any information on their so called list of competencies and values and behaviors?

Don't you mean incompetentcy, lack of values and immoral, unethical, and possibly illegal behaviors?

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Shamrock1 in Cedar Rapids, Iowa

44 months ago

not too old for the team in Janesville, Wisconsin said: Don't you mean incompetentcy, lack of values and immoral, unethical, and possibly illegal behaviors?

OMG! I nearly fell off my chair laughing. Would that be the "four pillars" that they would spout off about.

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not too old for the team in Janesville, Wisconsin

44 months ago

4 pillars, huh? Aren't there 4 pillars of Islam?

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Shamrock1 in Cedar Rapids, Iowa

44 months ago

Sage in Oak Creek, Wisconsin said: What do you guys think of this whole "Believe" project?

Seems more like U.S. Cellular BELIEVES that ths customers will pay for a more expensive plan, and they BELIEVE that they won't care because of some over-hyped rewards system.

If people "BELIEVE" in fairy tales...To anyone thinking of working at the company, I would say, D.O.n't.

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DifferentView in Lake Mills, Wisconsin

43 months ago

One of the unfortunate aspects here is that this depiction of US Cellular is provided by individuals who feel jaded by the company. Obviously, the feedback here is going to be overwhelmingly negative. US Cellular has its quirks. There is a strong culture here; some can handle it and others can not -- it isn't a place for everyone. Change happens regularly, but that's wireless for you.
I'll tell you that U.S. Cellular has provided me with a rewarding career, ample benefits, valuable experiences in business and in life as well as the income needed to support a family.
How many layoffs has US Cell gone through since the economic issues began? Zero. In fact, the company continues to hire, hasn't eliminated any benefits, continues to pay bonuses and has further expansion planned.
There is a good deal of attrition at the company. Again, it isn't for everyone. Also keep in mind that EVERY high-volume call center has a high attrition rate. It can be stressful work. And some people aren't cut out for it.
Here are your keys to success at US Cellular:
1. Show up on-time for your shift
2. Focus on customers
3. Help others
4. Be positive
5. Work hard
6. Understand that the company does promote 'open communication', but that doesn't mean that endless complaining is encouraged or appreciated.
7. Common sense goes a long way
8. Take accountability for your actions
9. Put forth your best effort every day.
10. Don't be a gossiper

I really think that's it. To condense that list: care about the Customer, behave like an adult and act intelligently.

But what do I know? I suppose I'm just drinkin' that Kool-Aid, right?

It's a good place to be and I am glad I am there. In fact, I'm thankful every day for the career I have at US Cellular.

Sorry it didn't work out for the rest of you.

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Shamrock1 in Cedar Rapids, Iowa

43 months ago

You didn't say the location of where you worked. From the sound of it, my guess would be that you are either a coach, manager, or director at one of the centers. If you've had a truly positive experience, more power to you. But please do not judge those who have been termed by the company. If the comments of some of us seem less than positive- to you, it is likely because we were treated in a less than positive manner. For your information, I did all the things that you suggested for success. However, I was 'perceived' to be less than positive and was let go. Perhaps you may not want to believe it, but some of the former US Cellular employees have not been treated with truly 'D.O.' values. I've read some of the responses by people who are still with the company and they will say whatever is necessary to keep their jobs.
The sad reality is that some people can do all the things right and still be let go if someone wants them out.

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George_S in Miami, Florida

43 months ago

Shamrock saw right through DifferentView. And Shamrock is correct. Allow me to provide some proof that a portion of what DifferentView said above is total fiction.

This is from Tulsa World dated 6/16/2010. You can find this online for yourself.

U.S. Cellular will dismiss 160 employees at its Tulsa call center in the next nine months and close its Tulsa Financial Services Center.

The jobs are moving to a call center in Madison, Wis., and to a contract partner in Houston.

The Chicago cell phone service provider confirmed the layoffs Wednesday after submitting a notice to the Oklahoma Employment Security Commission.

“The company has made the strategic business decision to transition the credit and collection responsibilities of its Tulsa Financial Services Center to … Madison, Wis., and … Houston,” U.S. Cellular said in a statement Wednesday.

It cited lower costs as the reason for the changes.

The Financial Services Center is part of a larger U.S. Cellular complex with about 400 employees in eastern Tulsa.

The company will use the space to add 100 new jobs to its Tulsa Customer Care Center.

The fired employees will be eligible for those jobs, but they will have to reapply for the positions.

U.S. Cellular is offering a severance package of eight weeks pay and extended COBRA coverage to any employees who choose to stick around until the job cuts start next March.

The company will begin moving the positions this summer.

When finished, the changes will reduce employment at the Tulsa center to about 350 workers from about 400.

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George_S in Miami, Florida

43 months ago

160 people are losing their jobs. A portion of these jobs are being outsourced.

US Cellular never had any layoffs, right DifferentView? I mean, US Cellular would NEVER lay off good people for FINANCIAL reasons, right?

I guess all those people, by some immensely improbable coincidence, just were no longer a fit for the CULTure at exactly the same time, right DifferentView? And while your are trying to reword that layoff somehow, why don't you take the time to discuss what happened to all of the Senior Director of Sales positions, and the HR positions that were outsourced in 2008? Oh! Duh! My bad. Those were all 'bad apples' as well. And what about the attempt to outsource Prepaid customer service to a country in South America? What happened to those US Cellular employees that had those jobs? I guess they just weren't cut out for the Dynamic Organization.

Take your load of useless fiction elsewhere. TOO MANY people have come forward for it to work anymore.

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George_S in Miami, Florida

43 months ago

One last point regarding one of DifferentView's point about not losing benefits... The sales associates had to take a 50% cut in commissions in the fall of 2010. Right before the holidays. I am confident that if DifferentView decides to address this point, he/she will say it was a restructuring, or a re-alignment.

A pay cut is a pay cut. PERIOD. Same work, but with less money is a PAY CUT.

I guess DifferentView really has a "different view" when he/she said

"How many layoffs has US Cell gone through since the economic issues began? Zero. In fact, the company continues to hire, hasn't eliminated any benefits, continues to pay bonuses and has further expansion planned."

I "view" a pay cut as a 'reduction in benefits'. But then again, what do I know? I'm just negative because it didn't work out for me, right?

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DifferentView in Lake Mills, Wisconsin

43 months ago

The intent of my post wasn't to engage twenty people who couldn't cut it at USCC. There just isn't a thing I can say that will make any one of you change your opinion of US Cell. On the other hand, if anyone were to come across this webpage when researching US Cellular, I think it's important that they get an insider's view of the company with an accurate depiction of the employer.
But George, since you're providing inaccurate information, I'll bite just this once and address the outsider's 'guess' on what the company is currently doing.
What you seem to fail to realize is that restructuring is not the same as laying off. And no, this isn't just semantics here. The company is evolving - ahead of layoffs. What bad businesses do is leave things the way they are, only to have to go through mass layoffs later. What US Cell is doing is making business changes to PREVENT future layoffs. Seems simple, but obviously not every company is able to stay ahead of the curve.
Funny that even the article you posted is such rubbish. While some jobs were eliminated from the Tulsa care center, they were offered other positions. That is not a layoff. So for the article to state that "The fired employees will be eligible for those jobs, but they will have to reapply for the positions", is a ridiculous attempt at reporting. They aren't 'fired employees'! They weren't terminated and then asked to reapply. Bad reporting. Use common sense.
Secondly, your information is incorrect on the 'pay cut' taken by sales associates. I'd address that in detail, but I'm careful not to discuss proprietary information or even wander into the grey area -- which just may be one reason I still have the blessing of being with the company. But for the record, you're wrong. Cite as many sources as you like, but the fact is that you're not with the company, therefore, you can't be 100%.

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DifferentView in Lake Mills, Wisconsin

43 months ago

As far as temporarily outsourcing work - our call centers are full. If existing workers were being replaced by new,'cheaper' workers, it would be very different than a situation where a company is simply making sure there are enough well-trained associates available to handle customer concerns. You did see the JD Power Customer Service Award for 2011, right? Customers are being taken care of by good associates and the results show.
I won't offer further comments on this because the likelihood of this turning to a healthy debate are nil. Hopefully anyone who ends up here looking for valid info on the company knows better than to believe everything they read on the internet.
I've been a part of more than one 'realignment' with the company. True, it is uncomfortable having to make changes to your routine. Adapting-to and embracing change are things that some people aren't able or willing to take on. Others have an appreciation for a company that appreciates their associates and is intelligent enough to make changes before making layoffs.
I wish you all the very best.

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brownielocks in Milwaukee, Wisconsin

43 months ago

Hi DV,
I'm glad the U.S. Cellular experience has worked out for you. I guess it has to work out for someone. What you're reading here, online, are just negative customer experiences. Let me explain...
When I worked in Customer Service, it was always impressed on us that customers will tell positive stories to a few people, and negative stories to many more. We were also advised that a customer was any party, internal or external, who relied on us to complete our jobs in a satisfactory manner. Since they relied on me to excel as a customer service rep, I had "customers" in Financial Services, Retail, and Customer Relations, as well as external customers. And in my time at U.S. Cellular, I was a customer as well, in that I relied on coaches, managers, co-workers, and Human Resource reps to do their jobs with excellence. Some of them did, but many didn't. Many of the actions were petty, but a few of them (had I taken the time to notate and document the occurrences) would have created real problems for the company. My story is written above, back in the prior postings. The repeated negative incidents led to my leaving the U.S.Cellular, and many others left Waukesha, as well. Not everyone on this site was termed, or couldn't "cut it"- for some of us, U.S. Cellular just didn't cut it, and we were proactive. Now I'm just another ex-customer doing what ex-customers do, telling my story...

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kyle billy in chicago, Illinois

43 months ago

DifferentView in Lake Mills, Wisconsin said: The intent of my post wasn't to engage twenty people who couldn't cut it at USCC. There just isn't a thing I can say that will make any one of you change your opinion of US Cell. On the other hand, if anyone were to come across this webpage when researching US Cellular, I think it's important that they get an insider's view of the company with an accurate depiction of the employer.
But George, since you're providing inaccurate information, I'll bite just this once and address the outsider's 'guess' on what the company is currently doing.
What you seem to fail to realize is that restructuring is not the same as laying off. And no, this isn't just semantics here. The company is evolving - ahead of layoffs. What bad businesses do is leave things the way they are, only to have to go through mass layoffs later. What US Cell is doing is making business changes to PREVENT future layoffs. Seems simple, but obviously not every company is able to stay ahead of the curve.
Funny that even the article you posted is such rubbish. While some jobs were eliminated from the Tulsa care center, they were offered other positions. That is not a layoff. So for the article to state that "The fired employees will be eligible for those jobs, but they will have to reapply for the positions", is a ridiculous attempt at reporting. They aren't 'fired employees'! They weren't terminated and then asked to reapply. Bad reporting. Use common sense.
Secondly, your information is incorrect on the 'pay cut' taken by sales associates. I'd address that in detail, but I'm careful not to discuss proprietary information or even wander into the grey area -- which just may be one reason I still have the blessing of being with the company. But for the record, you're wrong. Cite as many sources as you like, but the fact is that you're not with the company, therefore, you can't

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kyle billy in chicago, Illinois

43 months ago

kyle billy in chicago, Illinois said:

Hey listen you brainwashed Us cell manic! The reason why they are always hiring that is all a front! The reason why they are always in search of people is to show other companies that they are expanding. There were 25 open positions open in the chicago retail force and how come no one was hired. Your telling me out of 1000 candidates there is no fits. So please shut your yap and before you know it it will be your turn on the unemployment line!

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George_S in Miami, Florida

43 months ago

BRAVO BROWNILOCKS! BRAVO!

Folks: DifferentView is a corporate spin doctor who's main objective is to try to maintain a positive appearance of the company so the executives who get thousands of stock options don't lose money. It's obvious. But just in case you don't fully see this, let's anlyze some of DV's BS.

First of all, if you read my past posts, you'll see how I point out how those spin doctor's come on to job boards like this to denounce ANYTHING negative. The tack they use is either you're a burned out call center rep, or you have some sort of personality defect where you couldn't cut it with the company. Examine DV's words above:

"The intent of my post wasn't to engage twenty people who couldn't cut it at USCC." [Every negative post is from someone who is defective]

"There is a good deal of attrition at the company. Again, it isn't for everyone. Also keep in mind that EVERY high-volume call center has a high attrition rate." [OR, every negative post is from a burned out customer service rep.]

Let's examine some other BS.

"Secondly, your information is incorrect on the 'pay cut' taken by sales associates. I'd address that in detail, but I'm careful not to discuss proprietary information or even wander into the grey area -- which just may be one reason I still have the blessing of being with the company. But for the record, you're wrong. Cite as many sources as you like, but the fact is that you're not with the company, therefore, you can't be 100%." [This is a total dodge. Acting like I am a defect for walking out on my own, citing 'proprietary information', and keeping things obviously unclear by saying I can't be 100% accurrate. The sales associates are aware of this pay cut all too well, and have been leaking this information out left and right. Business analysts have taken note of this, and it has impacted their view of the company, which threatens stock prices. Plain and simple.]

(CONTINUED)

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George_S in Miami, Florida

43 months ago

"As far as temporarily outsourcing work - our call centers are full." [The reason the outsourcing was temporary is because the company that was taking the Prepaid customer calls in South America failed. It's only a matter of time before this is attempted again by US Cellular. And what exactly does this mean that the call centers are "full"? You stated above that US Cellular is hiring and plans to grow, right? ASK these people who worked in these centers for YEARS how the staffing is/was! Full? Do you expect people to actually BELIEVE that US Cellular was acting in a benevolent manner by outsourcing jobs? I'm going to let the call center folks go with this lie.]

"Funny that even the article you posted is such rubbish. While some jobs were eliminated from the Tulsa care center, they were offered other positions. That is not a layoff. So for the article to state that "The fired employees will be eligible for those jobs, but they will have to reapply for the positions", is a ridiculous attempt at reporting. They aren't 'fired employees'! They weren't terminated and then asked to reapply. Bad reporting. Use common sense." [WRONG. Those WERE LAYOFFS. Plain and simple. People will find this page, come forward, and explain it soon enough.]

KYLE: You are correct in stating that the 'job postings' are a front. But it's not just to give the company a false front to keep the stocks up. It's also a source of free advertising, and a resource pool. See, these people RARELY get hired on within 1-2 months. MANY people have said they were left hanging. US Spin Doctors will say they are 'very thorough in the selection process, and it takes time.' NO. They are creating a pool of applicants to replace those they wrongfully terminated for being higher up on the pay scale. That's IF the jobs aren't finally and permanently outsourced to help stave off US Cellular's demise a few more months.

(CONT)

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George_S in Miami, Florida

43 months ago

Take note job seekers: a professional spin doctor is here to denounce things. If you notice, ANYTHING negative is either due to burn out, or a personality issue.

WRONG.

The reason the spin doctor is here is simple. He/she needs to find a way to hide the TRUTH of what is going on in taht company.

DIFFERENTVIEW: People here are sharing their experiences with other folks for several reasons. In some cases, it's a form of therapy. People went through some very sick stuff at US Cellular, and need to figure out what happened. In other cases, people want to actually HELP other people prepare for what goes on there. Then maybe, they won't feel as violated when they are shown the door and labeled as a defective personality, all in the name of FEAR, and KEEPING PAYROLL DOWN. You present the company as nearly faultless, and refuse to give credence to even a single possibility that MAYBE, just MAYBE, even a single posting here is real. And if a single posting is real, couldn't two be? Perhaps four?

The reality is, ALL the negative remarks you read here are true. And this is ACROSS the company, across different departments, etc. Even though many of us have moved on, and have found better jobs/careers, we still look back at this. I won't explain anyone else but my own actions. My intent for my postings is to explain what happened to me, and others, so that good people will be adequately prepared for what goes on there.

No, I did not work in a call center. Yes, I left on my own free will. I have a great job now, with better pay, better benefits, and most importantly: NO MORE FEAR.

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Sage in Oak Creek, Wisconsin

43 months ago

Alright, who let the cheerleader in here?

Well said, George!

Notice how DifferentView has not divulged any details regarding which store/call center they work out of. I wonder why...
Perhaps because if his/her superiors at U.S. HELL learned they were here posting at a JOB BOARD, they'd be eliminated. A prime example of a fear based organization.

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paulm221646 in Cedar Rapids, Iowa

43 months ago

George is obviously a company man...good for him!

4 pages worth of stuff on here about US Cellular with most of it being disgruntled former employees..and one or two brave souls willing to chime in as if they can save the face of the company.

From my experience:

The call centers are always hiring (and firing). Do they fire because of bad workers? Do they fire because people are bad with the customer? Do they fire because of incompetence?

NO.
They fire because people who simply want a job, lead normal lives, and are willing to show up everyday and do a good job isn't enough. You have to be willing to play their game(s) and be a complete tool. If you have a mind of your own, your own thoughts, etc. your time will be numbered.

My official suggestion to anyone looking to seek employment there, no matter what call center or what location, ask yourself this...why do they seem like they are CONSTANTLY hiring? Why are there 4 pages worth of people trying to tell me that it's not a good idea?

Sometimes the answers really are that simple. Even if George is a complete moron.

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George_S in Miami, Florida

43 months ago

Paul,

I think you might have confused me with someone else. If you read my posts, I am not a USC company man by any means.

I read your post on the day you were let go. I like what you said about just wanting to do your job, and not wanting a second family. I had to deal with that mind game as well. They try to convince people they are one big happy family, and that you should want to give up your life to work for free. It's also another way to snowball any nasty BS they throw at you. "What, you don't agree with doing the work of 3 people, and being treated like a child? I guess you don't love your family then. I guess you don't value your position here with your D.O. family. For shame.... Something must really be wrong with you after all we did to you....er..... FOR you."

How did things turn out for you? Did you find a decent job with a good company?

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paulm221646 in Cedar Rapids, Iowa

43 months ago

Sorry George...I went back through and read your posts again...certainly not a company man...

I wound up a salesman for Fastenal...and now I'm using my GI Bill to earn my degree in IT. Sorry I called you a moron...I think I'm the moron for not reading through things and posting out of my @ss.

I'm better off today because I was hired and fired from US Cellular.

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George_S in Miami, Florida

43 months ago

It's quite aliright, Paul. You made a small mistake. Nothing to worry about.

HEY DIFFERENTVIEW! WE GOT SOMEONE WHO MADE A "MISTAKE"! Get back in here and show that D.O. Culture that acknowledges a LOT of attrition because people CAN NOT CUT IT THERE..... I AM ON YOUR SIDE NOW! FIRE PAUL FROM THIS FORUM!

Hey DifferentView?

HELLOOOOOOOOOOO DIFFERENTVIEW?????

Hello?

Can you hear me now, DifferentView?

HELLOOOOOOOOOOOOOO?

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George_S in Miami, Florida

43 months ago

It's a shame DifferentView had to go so abruptly. I wanted to discuss the much heralded customer service, and the "D.O. Bible" that was shoved into all of our faces: "The Pursuit of Something Better."

For you job seekers, look up "The Pursuit of Something Better" on Amazon. It's a book created by the Dynamic Organization at US Cellular. It's key focus is how much attrition there was in the call centers BEFORE the Dynamic Organization was thrust up people's as....... er.... INTRODUCED to the associates in order to provide fullfillment, and enhance our lives. It talks about how many people wanted to quit the company, SPECIFICALLY in the call centers, before the D.O. "transformed" the company. This load of fiction is best described in these job forum postings.

You can see a few posts back where a corporate spin doctor named DifferentView spouts off (admits) that there is a lot of attrition in the company. Especially with burned out call center reps.

I thought that book preached about how the D.O. transformed all of that, DifferentView? WHAT HAPPENED???

Also, DifferentView can only spout off about US Cellular's award winning customer service. Ok, DifferentView: I'll bite on this one. If that is US Cellular's main selling point, why is US Cellular losing a steady stream of customers?

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Shamrock1 in Cedar Rapids, Iowa

43 months ago

George_S in Miami, Florida said: It's a shame DifferentView had to go so abruptly. I wanted to discuss the much heralded customer service, and the "D.O. Bible" that was shoved into all of our faces: "The Pursuit of Something Better."

For you job seekers, look up "The Pursuit of Something Better" on Amazon. It's a book created by the Dynamic Organization at US Cellular. It's key focus is how much attrition there was in the call centers BEFORE the Dynamic Organization was thrust up people's as....... er.... INTRODUCED to the associates in order to provide fullfillment, and enhance our lives. It talks about how many people wanted to quit the company, SPECIFICALLY in the call centers, before the D.O. "transformed" the company. This load of fiction is best described in these job forum postings.

You can see a few posts back where a corporate spin doctor named DifferentView spouts off (admits) that there is a lot of attrition in the company. Especially with burned out call center reps.

I thought that book preached about how the D.O. transformed all of that, DifferentView? WHAT HAPPENED???

Also, DifferentView can only spout off about US Cellular's award winning customer service. Ok, DifferentView: I'll bite on this one. If that is US Cellular's main selling point, why is US Cellular losing a steady stream of customers?

George, How I look forward to your posts. Where is Different View? Hmmm.. MIA, I guess. I recall the book you are talking about. It was pushed at us at the center in Iowa. After I left the company, I emailed one of the book's authors and referred her to this website. I never did hear back. Perhaps she was at the store buying more Kool-Aid.

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not too old for the team in Fort Atkinson, Wisconsin

43 months ago

I worked in the old Waukesha call center, right after the company changed hands(I guess) but before Rooney got his claws into us. The customer service really was good. Of course the technology was sooooooooo much simpler then, and we were usually talking to someone who lived w/in a couple counties of us. We could also easily get other companies on the line to help their customers get thru to them. The DO rid the company of that down home feel in their thrust toward uniformity and conformity.

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Sage in Oak Creek, Wisconsin

43 months ago

not too old for the team in Fort Atkinson, Wisconsin said: I worked in the old Waukesha call center, right after the company changed hands(I guess) but before Rooney got his claws into us. The customer service really was good. Of course the technology was sooooooooo much simpler then, and we were usually talking to someone who lived w/in a couple counties of us. We could also easily get other companies on the line to help their customers get thru to them. The DO rid the company of that down home feel in their thrust toward uniformity and conformity.

Goes to show that bigger isn't always better. As the old saying goes, "If is ain't broke, then don't fix it."

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