Customer Support Rep II

Anyone know what this job is about or any info about it? I am working as a package handler at a different location and would like to look into doing this job at a different location, not sure if that would be ok with UPS or not (to work at 2 different locations). The package handler job is from 4am to 9am and I could do the customer support at a different time. Anyone know what the pay is also? Thanks.