USAA Salaries, Bonuses and Benefits.

What are the average starting salaries, bonuses, benefits and travel requirements like at USAA?

What do you like best about working at USAA? Are there any great perks or special treats for employees?

This is something I would like to know myself.

There pay is lower than the industry average. Benefits are good, but they are a horrible company to work for and treat the employees terribly. It is a prison atmosphere with people leaving daily.

Try any other insurance company for a highr salary and flexibility

ex- employee in Fremont, California said: There pay is lower than the industry average. Benefits are good, but they are a horrible company to work for and treat the employees terribly. It is a prison atmosphere with people leaving daily.

Try any other insurance company for a highr salary and flexibility

This is NOT an accurate picture of USAA. I have been happily employed by USAA for years and know the truth. Do some research on which companies provide the best benefits to their employees, and which companies are recognized as the best employers, and you will find many awards and accolades from many sources including JD Powers, BusinessWeek, Fortune Magazine, Working Mother magazine, TRUSTe, Forrester Research... just to name a few.

As far as attrition, it is low. USAA long ago discovered that it is much more economical to treat employees well and keep them than it was to keep training new recruits. If you consider on-site daycare, fitness centers, health services, cafeteria, etc to be a prison atmosphere, I'd hate to see how long you would actually survive in a real prison.

The person speaking positively is probably one of the brainwashed managers. Most of the employees are unhappy. USAA is more concerned with image than substance, they look good on all those surveys but in reality people are really unhappy. Last year USAA gave out one of its lowest bonuses even though the company is making billions of dollars.

Again, the person above is one of the brainwashed fools who represent maybe 1% of USAA's workforce.

Just noticed the post was someone from the CO office. You want to know how many transfers I get from people out there? Its easy to like your job when you dont do it... Out of all the files I come across, the messed up ones were from that office... I would like my job too if I got to put so little effort in my workday. Must be heaven out there.

AND THEY ALSO TREAT THEIR CLIENTS THE SAME WAY!!

Hey Dan, what'd you get fired for ?

Not fired, quit, who's butt are you kissing to enjoy your job? And Jean, arent you a property manager? I know who you are, of course a manager trying to talk this company up.

Quitter, get over it, move on.

Jean said: Quitter, get over it, move on.

Quitter??? You're an idiot for staying. I am just trying to inform, you're probably a deceptive person, thats why you enjoy it there, you're just like them.

One more thing, look at all the other replies, you're in the minority, fool.

Once they've got you under their spell, you'll do anything for them. Sell you soul? No problem. Lie, cheat, steal? Not an issue at all. Jean, I wonder what will be your epitaph? Hmmm....
"I lied, cheated and stole my way to the top.....oh, and then I dropped dead 6 mos after retirement." (This last part has happened to 2 USAA friends of mine.) What a waste of a life.

Lie, cheat, and steal? What in the world are you talking about? Is there anything of substance behind your drama? Wait - you're quick to call people you don't know idiots and fools.....and you didn't find USAA a good fit. Maybe that was a good call after all.

yet the person your protecting is assuming I'm a quitter, who's quick to make judgements and assumptions?

Now who's the better fit, the one making judgements and baseless assumptions.

Your responses seem incoherent. She didn't assume you were a quitter, you said you quit about 8 posts up. I'm not making judgements or baseless assumptions - just observing the ones you're displaying with terms & phrases such as labeling posters as "brainwashed fools", "idiot", "you're probably a deceptive person", and so on.

The head of P&C just released a statement wherein he stated that P&C is not meeting employee retention goals.

There's a reason for that - extremely high stress work environment, and diminishing benefits. GEICO pays as well, is stable, has equal or better benefits, and the rumor has it better employee treatment.

I left USSA (Tampa) with muc regret and heartache. I worked there for eighteen years. I had to go on prescription medication for stress. It was like putting a frog in warm water and then keeping turning up the heat until the frog jumps out.

I was interested in the answer to the initial question ...what is the starting salary for the call center or bank originators? also what is the pay during training?

jm_cloudnine in San Antonio, Texas said: I was interested in the answer to the initial question ...what is the starting salary for the call center or bank originators? also what is the pay during training?

In claims the starting pay is $12.50-$14.00 per hour. Same pay during training. Benefits are ok. Insurance is through Humana. It's self-funded (so USAA sets the rules) but at least it's something.

jm_cloudnine in San Antonio, Texas said: I was interested in the answer to the initial question ...what is the starting salary for the call center or bank originators? also what is the pay during training?

If you have a degree expect a slightly higher wage. With a B.A they increased my starting wage to $16/hr. Otherwise Lisa is pretty spot on.

thank you Lisa ..for the info ....

Hi ... I would like to apply for a job at USAA and I am interested if they would accept a degree from a different country. I graduated college and my degree is in finance. Thank you.

Laura in New Braunfels, Texas said: Hi ... I would like to apply for a job at USAA and I am interested if they would accept a degree from a different country. I graduated college and my degree is in finance. Thank you.

A degree is not mandatory at USAA. But if you have a degree from any country is a good way to get maybe $1-2 more per hour.

18 year employee in San Antonio, Texas said: Your responses seem incoherent. She didn't assume you were a quitter, you said you quit about 8 posts up. I'm not making judgements or baseless assumptions - just observing the ones you're displaying with terms & phrases such as labeling posters as "brainwashed fools", "idiot", "you're probably a deceptive person", and so on.

My mistake, she didnt assume I quit, she assumed I got fired, same difference... why dont you pay attention, she did make a judgement before I even said anything about quitting... you must be a manager, great attention to detail.

Dan in Roseville, California said: The person speaking positively is probably one of the brainwashed managers. Most of the employees are unhappy. USAA is more concerned with image than substance, they look good on all those surveys but in reality people are really unhappy. Last year USAA gave out one of its lowest bonuses even though the company is making billions of dollars.

Again, the person above is one of the brainwashed fools who represent maybe 1% of USAA's workforce.

From what I have read on another forum regarding USAA, I'll have to say that Dan's comments have lots of validity. Check out the forum: "What's the company culture at USAA?" and make your own assessment.

Dan in Sacramento, California said: Not fired, quit, who's butt are you kissing to enjoy your job? And Jean, arent you a property manager? I know who you are, of course a manager trying to talk this company up.

Let's see. You said "not fired, quit". Which, pretty means you said you weren't fired but that you quit. Or did you mean something different by "not fired"?

ah, wait. we're both crossing wires here. you quit, she assumed you were fired, you didn't like, responded verbosely, I spoke up, and etc. Heh, you made the same oversight I did, yet I'm not a manager. Were you?

Host said: What are the average starting salaries, bonuses, benefits and travel requirements like at USAA?

What do you like best about working at USAA? Are there any great perks or special treats for employees?

For the area I worked in Norfolk, VA, the pay is higher than the jobs here. This area is notoriously low paying.

The bonuses, two a year, were wonderful. The medical the last couple of years was so-so. The onsite cafeteria, store, fitness center and nurse were great too, albeit, a little big brother-esque.

They pay for school , not reimbursement but with a corporate credit card. You get a credit limit of $5250 for eligible expenses per year. This was really great. A few years ago it was unlimited.

Thre is a lot of bashing going on about USAA, and I could throw that party believe me, but the bottom line is that was a good place to gain customer service and insurance experience. Unfortunately, the are leaving the door open for people to take this great knowledge to other employers, like I and many of my co workers have done.

Good luck.

In Phoenix, be prepared to get screwed. I started in claims 2 years ago & now find out the newest hires are making more than I am (which is not every much). Management is very well paid & they have no concept of what the rest of us are trying to survive on. Hard work and experience is not rewarded at USAA. As the 900 other messages on this site indicate, the only way you will get ahead is by kissing butt, keeping your mouth shut, never having an opinion. Unless you have a second job or a spouse with a very good income, you will not be able to afford to live in Phoenix on a USAA paycheck. Of course there are the great benefits, but that does not cover the cost of living in Phoenix. You can make the same money at a dozen other call centers in town and not have near the stress or work load.

The FAC is an awesome place to work. There is very little stress. You talk about really simple financial topics with members and are recognized if someone needs a savings account or wants to set up a retirement program.

I have heard a lot of negativity from P&C folks, so I recommend you work towards getting your investment licenses and get a BA so you can work in the FAC. There's a licensing program now through LIIS. By the way, keep those referrals coming, you guys are providing really good quality referrals of members who need our advice!

You start around $21 - $23 per hour and you get paid OT, which is unheard of in the financial service industry! Sure your base is a little lower, but if you work more than 40 hours you are rewarded for it unlike other investment houses that force you to work for free after 40 hours.

If you want to be a portfolio manager, your best bet is to get in through the portfolio management area right away. There is little hope of transferring from sales to portfolio management.

If you want to pursue higher ed, they pay for your MBA, CFA and your CFP and will give you paid time off for it. You also get 4 weeks off to start where most places give you 2.

For Policy Service you start at about 24k but I worked there 3 years and with bonuses made about 38k. You get two weeks holdiday pay every December and a performance bonus every February, if you met or exceeded expectations. Benefits are okay they did away with an annuity based retirement now it's all 401k, 8 percent dollar for dollar. They also give wellness benefits, I used to buy exercise equipment every year with it. If you are new do not even think about getting a week off in the summer.

The company is wonderful as long as you aren't on the phones if you are in policy service it's pretty much a dead end job.
Managers constantly chant the corporate mantra and praise all that is USAA and was Bob Davis. Never be one minute late back from lunch or break, your every move and literally every breath is monitored.
You are coached on everything from hold time to pauses in conversation to not "educating" ie selling members products.
While in the beginning it is a good concept to let members know about life insurance, financial advice and banking it becomes selling when those referrals are counted on your stats (a printout of every moment you spend at USAA).

I couldn't take it anymore and one day just quit, it's a toxic environment and reminds one of a sweatshop boiler room type job only at a shared desk. I make less now but am sooooo much happier. My advice is stay and see if this new CEO is any better, I heard from older employees that McDerrmot was wonderful to employees, members and the community.

lee Marvin in Virginia Beach, Virginia said: For Policy Service you start at about 24k but I worked there 3 years and with bonuses made about 38k. You get two weeks holdiday pay every December and a performance bonus every February, if you met or exceeded expectations. Benefits are okay they did away with an annuity based retirement now it's all 401k, 8 percent dollar for dollar. They also give wellness benefits, I used to buy exercise equipment every year with it. If you are new do not even think about getting a week off in the summer.

The company is wonderful as long as you aren't on the phones if you are in policy service it's pretty much a dead end job.
Managers constantly chant the corporate mantra and praise all that is USAA and was Bob Davis. Never be one minute late back from lunch or break, your every move and literally every breath is monitored.
You are coached on everything from hold time to pauses in conversation to not "educating" ie selling members products.
While in the beginning it is a good concept to let members know about life insurance, financial advice and banking it becomes selling when those referrals are counted on your stats (a printout of every moment you spend at USAA).

I couldn't take it anymore and one day just quit, it's a toxic environment and reminds one of a sweatshop boiler room type job only at a shared desk. I make less now but am sooooo much happier. My advice is stay and see if this new CEO is any better, I heard from older employees that McDerrmot was wonderful to employees, members and the community.

That's a really good assessment Lee...nice job.

USAA also pays for your education up to $5250 for full time employees which is a wonderful thing as well.

I have never once had to pay out of pocket for a medical visit and I had a new baby and never had to pay anything.

Any fees that are assessed for medical are paid for out of a card that USAA puts money onto.

As with any job, when you work as a frontline employee there is going to be morale issues at times and you feel like you're being monitored but it's all perspective. What some people may see as a lot, others will see as no big deal.

Do they offer any kind of relocation assistance? I'm in Tx, but interviewing with Norfolk later this week. Also, how long do you have to work there to be eligible for the bonuses? I'm sure I'll find all this out in my interview, but I am curious-I'd like to have some info going in.

Jennifer1125 in Dallas, Texas said: Do they offer any kind of relocation assistance? I'm in Tx, but interviewing with Norfolk later this week. Also, how long do you have to work there to be eligible for the bonuses? I'm sure I'll find all this out in my interview, but I am curious-I'd like to have some info going in.

All I know, having moved from the Norfolk (10/2007) area is that it is considerably more expensive than the Dallas area. They do offer relocation assistance, but the posting will state whether the position is available for assistance. Please evaluate the entire package and cost of living increase prior to accepting the offer. Also, consider that VA has income tax and that will also reduce the bring home pay.

I personally think the medical benefits are pretty mediocre considering I work for a very large insurance company. If you never go to the doctor, its great because the month costs are pretty low. If you're like me, who goes to the doc every two months and received expensive meds for arthritis, its a pretty expensive cost. USAA doesn't have co-pay, its percent based. Humana pays 90%, you pay 10% for everything. So you have to really watch what the doctor does because you gotta pay for it. He wants an x-ray and blood work? How much is it? A standard visit now costs $100 instead of $10. I have to max out my out of pockets costs before Humana picks it up. That means I pay around $3k a year before it kicks in. In ever other job I've had since my arthritis issues, I've gotten 100% coverage from day one. You do get a debit card with 1k on it but for me thats one visit.

I recently joined USAA in the Enterprise Business Operations group in a manager position. My offer was for $85K base, with $10K signing bonus, eligibility for the annual bonuses, and a very comprehensive relocation package.

I've applied for a position and I was hoping to hear a few more details on the relocation package as I currently live in Arkansas. Can you shed any more light on the package? For example, do they help with costs of selling your old home and/or buying a new one (commissions, closing, etc.)? Also, do they assist w/ moving expenses? Are things handled via lump sum, directly paid for, or reimbursed? Any additional detail would be greatly appreciated.

Joe Schmoe in San Antonio, Texas said: The FAC is an awesome place to work. There is very little stress. You talk about really simple financial topics with members and are recognized if someone needs a savings account or wants to set up a retirement program.

I have heard a lot of negativity from P&C folks, so I recommend you work towards getting your investment licenses and get a BA so you can work in the FAC. There's a licensing program now through LIIS. By the way, keep those referrals coming, you guys are providing really good quality referrals of members who need our advice!

You start around $21 - $23 per hour and you get paid OT, which is unheard of in the financial service industry! Sure your base is a little lower, but if you work more than 40 hours you are rewarded for it unlike other investment houses that force you to work for free after 40 hours.

If you want to be a portfolio manager, your best bet is to get in through the portfolio management area right away. There is little hope of transferring from sales to portfolio management.

If you want to pursue higher ed, they pay for your MBA, CFA and your CFP and will give you paid time off for it. You also get 4 weeks off to start where most places give you 2.

Mr. Shmoe,

I am considering applying for the investment rep. what does this job entail? I have my series 7 as of last year? any ideas?

I just left USAA after 15 years and it is not the same company it use to be when I first started there, it is not what you know, it's who you know. I hate the company now and I am glad I left there. I am happy now and work for Chase Bank now and the benefits are better and the bonuse are monthly!

Stay tuned for info on USAA executive compensation. A blog on MySA.com says an article reveals USAA exec comp in May 16 issue of SA Express-News.
blogs.mysanantonio.com/weblogs/clockingin/2008/05/this_is_a_tease.html

Former USAA chief Davis earned at least $9.8 million, records show

www.mysanantonio.com/business/stories/MYSA.051808.USAApay.EN.2691ebe.html

GoneHappy in San Antonio, Texas said: Former USAA chief Davis earned at least $9.8 million, records show

www.mysanantonio.com/business/stories/MYSA.051808.USAApay.EN.2691ebe.html

Wow, when I worked there I wish I got separate paychecks from each company "under" USAA (CIC, GIC, etc....)

I am unpleasantly surprised. I would have guessed maybe $500k per year. This is really sad, since USAA is a "member owned" company. Mr. Davis continually gave speeches on how we "must" do better, etc. and reminded employees in several of his meetings that people in India and other foreign countries are willing to do the same work for a fraction of what the US pays its employees. This is very disappointing. Since he left however the air is lighter and employees seem to be much more motivated, at least in the Norfolk, Virginia office.

Hello,
I am writing a paper on USAA benefits for my HR graduate class. It sounds like the benefits are different than when I worked there 1997-2000. Do you just have the choice of a PPO now, and do you get a set amount of dollars to apply toward your benefits? Do you have to pay out of pocket premiums each month? What is this 90/10 thing all about? Do you have to pay out of pocket for vision and dental? Thanks!