USAA Interview Questions.

It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at USAA?

Any advice on striking the right note?

The easiest way to get into USAA is to attend one of their career fairs. They want you to submit a resume on their website and have a profile set up, and that is necessary, but you will get your foot in the door a lot quicker if you attend a career fair. They have pretty strict standards, so make sure you meet the qualifications prior to attending (check the website).
You will be given a quick interview at the fair and asked questions like what is your overall career goals, do you like phone work, what is your idea of customer service, etc. If they like you, you will be set up for assessment testing within the week. The assessment testing is a call center simulation where you pick the best apporach for the call, and if you pass that, you fill out authorization forms for a background and credit check. It will take about a week to two weeks for that to clear, and then you will be called by the HR department for an interview over the phone. At that interview, they will ask you questions like, can you give examples of when you have used honesty, integrity, loyalty, and service in the workplace; if your friends and coworkers were asked to describe you, what would be the most common words used; how do your lifelong goals fit into the workplace; how do you handle difficult workplace situations; how do you handle upset customers; etc., and if you pass the phone interview, you will be set up for a final interview with HR at USAA within the next week or so.
At the final interview, it is basically a recap of the phone interview, but be prepared to answer such questions like what does loyalty mean to you, and give an example; sell me on your favorite restaurant (which they contradict you and you have to resell them). If you pass that, you will be given a form to go take a UA test, and tehn you will be given a call back in approx. two weeks to come in for a final offer and hiring intro, etc.
My final advice- be honest- hoonesty is important to USAA--- to be cont...

I know there is a lot of negative things floating on this website about USAA but take it all with a grain of salt. Every job is all about what you make of it, and what you bring to the table.
The hiring process is one of the most intensive I have ever been through at any job, but it has been well worth it. It took about 6 weeks overall, which is not unusual for big companies that invest a lot of time and money into making sure they are hiring the best, so again, just be honest, be yourself, and I am sure you will do fine- hope this helps!

I don't agree about the quickest way to get in is through the job fair..I applied online and receive a call the next day..that same week I had all my interviews.I took a tour in san antonio and that place was great.Every job is what you make of it..its not all on the company..

I completed my final interview for the life sales specialist position 3 weeks ago, but have not yet heard back on a job offer. Training starts 2 weeks from this coming Monday. The career center still has the job posted and my status on the website says 'interview in progress'. I felt that the interviews went very well as well as my testing, but I am a bit worried now that I haven't heard back from them. Is this situation normal? Or should I assume I am not going to be hired..

Joe in San Antonio, Texas said: I completed my final interview for the life sales specialist position 3 weeks ago, but have not yet heard back on a job offer. Training starts 2 weeks from this coming Monday. The career center still has the job posted and my status on the website says 'interview in progress'. I felt that the interviews went very well as well as my testing, but I am a bit worried now that I haven't heard back from them. Is this situation normal? Or should I assume I am not going to be hired..

I am told that it takes about 6=9 weeks sometimes

I'm getting a degree in IT Security. I currently have a phone interview with a USAA HR person soon. What common questions will they ask that are related to IT, if any. If it's really the same kinds of questions about loyalty, integrity, etc, then replies on that would be ok too! Thanks a bunch!

I applied for a job in the EBO department recently. I submitted my resume through the USAA website and was invited for an interview about two days later. After the afternoon interview, I was offered the position at 8:30 the following morning. It's been a week after the initial offer and the background check is winding up. For this department, the process went very quickly. I cannot say how it goes in other departments.

Whoops, I missed the entire point of the question. The first interview had questions similar to:

What do you find easy that others find difficult?

Tell me about a crisis and how you overcame it.

What do you know about this company?

Why should we hire you?

There were more questions, but this is the gist of the part of the interview. The interviewer had a standard form with the questions and busily jotted down my replies. Google "most common interview questions" and you'll get a good idea about what you'll get asked. Study up, but don't memorize the answers given on the search results. Come up with answers that are true and pertain to you.

Other questions were more technical in nature (if applicable). You can easily answer those if you truly know the stuff that's on your resume. These are the objective questions so they know you're not fluffing the resume with keywords. For all interviews--not just at USAA--take a breath and have a discussion. For me, interviewers respond well when things get more interactive and you ask some counter-questions.

Callie in Colorado Springs, Colorado said: I know there is a lot of negative things floating on this website about USAA but take it all with a grain of salt. Every job is all about what you make of it, and what you bring to the table.
The hiring process is one of the most intensive I have ever been through at any job, but it has been well worth it. It took about 6 weeks overall, which is not unusual for big companies that invest a lot of time and money into making sure they are hiring the best, so again, just be honest, be yourself, and I am sure you will do fine- hope this helps!

Its not that they take the time to be worth it. Its that they are so behind the times that they can't handle it. I know. I have personally taked to the hr area and been in a room when a VP asked them to speed up the process for his area. He was loosing people for a high demand people do to the time it took.

To Not in Brownwood - I have an upcoming interview with EBO and am a little nervous about it. What was your impression of the team? Have you heard back from them? Thanks!

Host said: It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at USAA?

Any advice on striking the right note?

When I worked there they put a lot of stock in referrals. Plus at the time, and this was 2 years ago so it may have changed, there used to be a referral bonus for the employee if the person they referred was hired. If you know someone who works for the company it's a good way.

When I was hired they had a a couple of different tests one was for keyboarding but it was very minimal 25 or 30 wpm. A couple of different interviews, drug test and background check.

One of the interview questions was, "where do you see yourself in five years".

lee Marvin in Virginia Beach, Virginia said:
One of the interview questions was, "where do you see yourself in five years".

Tell them, "Working at Geico..."

Hehehe

Hi Everyone! My Family and I are moving to Colorado Springs in November of 2008. I have my heart set on working for USAA. I hear they have an onsite child care which is perfect for me. Can anyone that works for USAA in Colorado Springs tell me about the quality of their child care programs and also I hear Networking is also a really great way to get a job. Despite all the negative remarks about the working enviornmennt, i believe everyone sees things differently and is always in a different situation. I love being a member for this company and the customer service that I recieve when i call. So please contact me at missjei@gmail.com. Thank you!

Wow I applied for a job with USAA and unfortunately I didn't get the job. After 2 assessment and 2 telephone interviews I was disappointed. Not because of the hiring process but because I REALLY wanted the job. I see the company is still looking to hire for the position I applied for...Good luck everyone...it reallys appears to be a good company to work for.

just to update this forum, i have recently gone through the hiring process for USAA and can add a little info. as all have said here, the hiring process is somewhat intense, but i've been through worse and came out with an offer.

i had an initial phone screen to see if i would be interested in the position. from here they sent me the first of the assessments by email. after completing this assessment i was informed to call the rep back where she gave me the results [a pass or fail]. then was scheduled to take an on-campus assessment in which they will give you the results immediately. from here you are scheduled for a second phone interview, which lasts about half-an-hour. during the call they will ask you some questions about your current position, how your skills would transfer over to this position. i got the impression the rep was really trying to get a feel for me. after this call, if successful, you will be scheduled for a drug test and meet with the hiring managers where the interview will be conducted by two managers with both of them asking questions. alot of typical questions but you will have to go through a role-play [mine was an upset customer], which was kind of fun. Also, you will have to use different examples from your phone interview. this part of the interview is pretty structured. then they go over the position and your done!

my interview went well. i was contacted a few days later by a staffing rep and she informed me of the contingent offer. we are currently in the process of a background check. after this is completed, i will have a meeting with a staffing member to sign if i take the position.

i know there are a lot of negative comments about this company on here but i will say that everyone i spoke with was very friendly, prompt, and courteous. the hiring managers i met were very professional and seemed to enjoy meeting with candidates. it was actually one of the best hiring processes i've been involved in.

We call them HR

What did the on-campus assessment involve? Is it an interview or computer questions??

brittany SPEAFRS in San Antonio, Texas said: We call them HR

well, they call themselves staffing.

I just completed my second phone iterview. I think it went well. The individual that i spoke with statedthat she will contact me by either email or phone no later the this Friday Sept 19. 2008. Is this typical? I feel as if though I did ok, but there is always that uncertain feeling. After the phone interview I sent a thank you letter. Will this help? I trully want to work for this company as I my self am a retired member of the US. Army and USMC. and fell that my experience of over 15+ years in claims will be helpful to the company.

Recently I had the oppertunity of interviewing for a postion with USAA. I was called by the HR Department about a potential opening in the Tampa office. After speaking with the HR person she sent to my home compter a test which i completed and passed and was moved on to go to the campus located in Tampa and took another test and the had a phone interview. after the 2nd phone interview the young lady indicated that she would contact me and let me know if i made it to the next round.

Well here is what happened. I received a e-mail from them on a Saturday morning saying that I was not excepted for the next step. I said to my self Holly Crap. you mean to tell me a person with well over 15+ years of claims experience and working with Law Offices along with Consulting for one of the biggest fortune 500 insurance companies in the world is not qualified to do insurance in a call center enviroment. PLEASE
and what even bothers me more than this is that I hold 2 honoarble discharges from the military. 1 with the USMC and the other from the US Army.
This is how USAA treats prior service members???? If this is the case I sure hope that our vets are being treated betters then this. They say we help all military families, wifes and former service members with any and all claims situations and financal situations.
Would you want some one like this to help you? I find it quite appaling at the least to know this is how prior service members are treated when it comes to employment oppertunities with USAA.

HR has their ways of choosing people. They are dead serious when it comes to interviews. It's almost like a science. This all depends on the type of job class you're going for. If you're going to be on the phones, it's all about how well you interact with people. I have a friend who interviewed for an MSR job and they drilled her on speech and personality. I guess what they really want to ensure is that you have the right personality. Of course, they also want skills, but they will train you over again 'their' way, so they place people skills above anything else when it's dealing with member contact on a daily basis. USAA is 65% MSR's and the rest is staff. Don't give up - I've only been working here for a year in IT, but no matter what you do, you will enjoy working for a great company. It's all about whether it's your cup of tea, though.