How to get a job at USAA.

Do you work at USAA? How did you find the job? How did you get that first interview?

Any advice for someone trying to get in?

What is USAA?
I am looking for something where I will be taking incoming calls, orders. I use to work for Lillian Vernon but it is only seasonal, I worked for National Right to work but all they do is ask for contributions for Congressmen/women or senators etc. I also worked for Great Eastern Resorts but I was not pushy enough to make people go and get their check books to place a room deposit if they told me that there was an illness in the family or someone died etc. I just told them GOD BLESS YOU AND HAVE ANICE DAY and that is not what the company wants. They want that $75 deposit. But I was good at Lilllian Vernon, they wanted me to come back but I said no because someone new bought it and kept changing the rules everyday and the people who worked their used very vulgar language and dressed like bums off the street. My over sales was great. My last pay check was $1,050 take home

Hi Doreen!

If you liked the atmosphere of taking one call after another, you may enjoy USAA. I have to tell you though, I applied and passed all of their tests until it came time for the "compatability test". We were basically told NOT to answer honestly and that we should answer how the company would want us to answer. They wanted you to answer the questions like there is nothing else on earth you would rather do than to do what you are told, not think out side of the box and take call after call. I answered honestly because that is the type of person I am, and was told, "You're not the right fit." Basically, I was too smart for the position! YIKES! I just wanted a job to kill time, but aparently they want lifers with no desire for upward mobility! Good luck.

I applied through their career fair in Colorado Springs and passed all of their tests and passed, and am in the final stage of hiring now. As far as "being told to answer how the company wants you to answer", that was not what I was advised. It is a call center environment, and you will be doing nothing but taking call after call, and they will screen potential employees to make sure it is a fit for exactly that reason. I don't think it's a matter of whether or not people are too smart for the position, I am a college student that graduates in a few months- I think it's a matter of whether or not a call center is a good fit for your personality or not, and if it is, I say go for it, because their benefits are beyond belief in a day and age where most employers are cutting back.

Hi Doreen:
I currently work in the Phoenix USAA office and have worked there over 4 years. We do not work on commission. My bi-weekly check is less than your check at Lillian Vernon, but I know salary varies depending on the office/cost of living. I agree with another post that if you don't mind being in a call center environment you may not mind working for USAA.

Good Luck & God Bless!

To Laurie in Colorado Springs,
I don't think you were too smart for the position- I think you were too smart-aleck for the position. Dude, the position is CALL CENTER, get it? Call centers TAKE CALL AFTER CALL.Would you work at McDonalds to market life insurance? You have a bad case of sour grapes but that's okay;you were only looking for a job to "kill time". Call centers are not the place to think outside of the box. You must provide people with current, ACCURATE information that is completely inside of the box. Furthermore; if you are as smart as you claim,you would have known this already.
I have never worked at USAA but I recognize a company that requires professionalism in its' employees. There is a time and a place for you to be yourself and a time for you to be a grownup and provide the service that the company requires. I think you'd be an excellent fit as a playground attendant.You could jump in and out of the (sand)box and be who you are all day long!

i like working for this company.

Jaymi in Scottsdale, Arizona said: i like working for this company.

Give it time. The light will come on, or you may need medical assistance to help you cope with your regular life, when not working at USAA. You will probably enjoy the overtime. The bar is ever rising, keep jumping.

USAA replied to my online application for a position in their Bank Origination Dept. They want to meet with me in Nov for an opening in January. Any advise or info reguarding pay etc. would really be helpfull to me...They didn't give any details about the job and I would probably fit into a few different areas. I wonder if its a call center deal...what departments offer the best pay...etc

To USAA employees in Phoenix:

I have heard that the beneifits are great. If you have kids and/or planning to have more children, do they have child care programs? Assistance and/or coverage for couples with infertility? Specifically in vitro fertilization. . .

When you apply, know what company (department) you are applying for. If you are looking to be a financial advisor...financial plan, life insurance, will, emergency funds, ROTH IRA, 401K, general investment account, college savings...IN THAT ORDER!

If you are straight out of college, then IMCO or P&C will probably be the intial route. Can't speak for them but life is great at USAA. Gets a bit dull with the same thing day in day out but like Jay said...benefits are beyond belief! There's also a big difference between working in a call center and being a student or a financial analyst...NO HOMEWORK BABY!! Happy hour every day after work!

Check out the corporate culture forum before you decide to go to work for USAA. The company really went downhill and it will probably take another 10 years to undo the damage BD and his buddies did.

Want a job in Information Technology at USAA?

First requirement, you need to be a citizen of India. Here is the big question; do you want to move to the United States? The good news; USAA sponsors both state-side and work from India, so why not come-on over to the best country in the world, the good old USA. Second, you need to contact TATA and tell them you want to learn to be a programmer and are willing to move to Texas. Third, you need a visa...no worries TCS America and a few others get over 60% of the IT visas each year (minor formality).

Now welcome to USAA; USAA Information Technology is primarily staffed by Indian workers; you'll feel very comfortable with your co-workers. You can expect free transportation to and from work (by foot). The safety of many guards with guns, lots of steel gates and big nice concrete buildings. Flexible work hours days, nights, weekends and even on US holidays.

Texas & USAA are both "like a whole n'other country". Enjoy and have fun!

US Citizens need not apply.

These are not the statements nor facts of USAA or whatever the letters USAA mean. My suggestion is to do your own research and ask the tough questions. (Weasel words) wow, I have learned something from this company.

Raj GregoryS the limp in San Antonio, Texas said: Want a job in Information Technology at USAA?

First requirement, you need to be a citizen of India. Here is the big question; do you want to move to the United States? The good news; USAA sponsors both state-side and work from India, so why not come-on over to the best country in the world, the good old USA. Second, you need to contact TATA and tell them you want to learn to be a programmer and are willing to move to Texas. Third, you need a visa...no worries TCS America and a few others get over 60% of the IT visas each year (minor formality).

Now welcome to USAA; USAA Information Technology is primarily staffed by Indian workers; you'll feel very comfortable with your co-workers. You can expect free transportation to and from work (by foot). The safety of many guards with guns, lots of steel gates and big nice concrete buildings. Flexible work hours days, nights, weekends and even on US holidays.

Texas & USAA are both "like a whole n'other country". Enjoy and have fun!

US Citizens need not apply.

These are not the statements nor facts of USAA or whatever the letters USAA mean. My suggestion is to do your own research and ask the tough questions. (Weasel words) wow, I have learned something from this company.

I have an outstanding offer with USAA and I am a US Citizen by birth. I start soon and it is a contract to hire position. I realize that most of the dissatisfied people here work in the call center, but i would be interested to hear what the beef is with IT. It is my understanding that software development is hiring like crazy now. Does anyone have any insight on this?

Mister Magoo in Boston, Massachusetts said: I have an outstanding offer with USAA and I am a US Citizen by birth. I start soon and it is a contract to hire position. I realize that most of the dissatisfied people here work in the call center, but i would be interested to hear what the beef is with IT. It is my understanding that software development is hiring like crazy now. Does anyone have any insight on this?

Unfortunately I can't help with any IT info, but if you can find a non call center position, I'd at least look into it. I did enjoy the pay and benefits, which is why it took me 8 yrs of agony before I could pull myself away from them.

Hope all goes well with your quest.

I have my heart set on getting a job with usaa. I hear they have a on site child care in their building which is perfect for me. I love that company and the customer service I get when I call. We're moving to Colorado springs in Nov 2008 how can i get a job with them...i hear networking is definitely a good way.

J-Me in Fayetteville, North Carolina said: I have my heart set on getting a job with usaa. I hear they have a on site child care in their building which is perfect for me. I love that company and the customer service I get when I call. We're moving to Colorado springs in Nov 2008 how can i get a job with them...i hear networking is definitely a good way.

I would just apply online...the childcare is very expensive. When I worked there employees told me over half of their paycheck went to childcare. Not to mention the ghetto ass people they hired there, I used to see some things when I went walking during lunch....but CO may be different than Norfolk. Good luck in your job search. It is not so bad working there, you get a lot of great customer service experience.