I've read the other threads, and while there are some good tidbits of information here or there, alot of it is vague or stuck in a pile of angry, embittered opinions. I have a few questions I would absolutely love answered by anyone kind enough, but please don't go off-topic with some wild rant on USAA. I know it's not the best company to work for, but it would be a TON easier to know that for sure when I can judge my job options with FACTS rather than opinions.
1) I was told with a college degree I would start out with a base salary of 33k yearly, and have a commission range of 0-5000. Now that's a pretty freaking huge range right there. I'm wondering, how much can the AVERAGE (read: not superstar) call center employee expect to make a year in commission?
2) What kind of pay raises did you recieve? Were they yearly? Were your review(s) favorable?
3) Expanding off Q2, if I decided to work at the call center for a four year period, what would my pay look like at that juncture? Signifigantly better than now, or with mere COLAs?
4) I hear rumblings of Call Center workers working 4/10's, meaning 4 days a week, 10 hours a day. Is this true?
5) I hear the benefits are good. HOW good? Do they cost a lot(if so, how much?), or are they signifigantly discounted?
6) I'm looking into making insurance a career since the pay can end up being pretty decent. After a few years at USAA I plan on moving to claims with another company, or management in some form. Would the call center position put me on that track somewhat, or is it not that useful when the time comes to move on to bigger and better things in the industry?
7) Are the licenses you gain going through the training useful or lucrative when applying to other insurance agencies?
Thanks a ton for reading this mess. Any non-bs/whiney answers are greatly appreciated.