How do you know when you don't have the job at USAA?

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rhurst88 in Colorado Springs, Colorado

46 months ago

I filled out an application for the Member Relationship Specialist - Property & Casualty Insurance on 5/28/2010 in the Colorado Springs location, and I haven't heard anything yet. I have checked on the USAA website to see if they respond quicker on that, but it says it is still open, and I haven't heard either way from USAA if I move on in the hiring process, and no rejection letter. How do they contact you if you move on or not, and how quickly do they contact you? I really want to work for USAA, and I want to see if anyone knows if I still have a chance?

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stressed out in San Antonio, Texas

46 months ago

rhurst88 in Colorado Springs, Colorado said: I filled out an application for the Member Relationship Specialist - Property & Casualty Insurance on 5/28/2010 in the Colorado Springs location, and I haven't heard anything yet. I have checked on the USAA website to see if they respond quicker on that, but it says it is still open, and I haven't heard either way from USAA if I move on in the hiring process, and no rejection letter. How do they contact you if you move on or not, and how quickly do they contact you? I really want to work for USAA, and I want to see if anyone knows if I still have a chance?

There isn't just one position for this role. They are always hiring for it due to high turnover. They will call you if they are interested then you go in and take a grammar test. typing test and customer service test. If you pass those then they will have you do the urine test and they will do a background check. It is a long tedious process. I would say go look somewhere that you will be treated well. For this position you have to like hard core sales and being on the phone all day long with strict adherence guidelines. Good luck.

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chee-chee in Colorado Springs, Colorado

46 months ago

I was recently hired at the CS USAA as a member relationship specialist. If you are weeded out from the other 1800+ applicants from that particular posting, you will receive an email (it will come to the email account you provided) and you will be asked to complete an assessment. You have 48 hours to complete the assessment once you receive the email. The CS center is hiring around 150 MSRs between now and January.

So, if you don't get the email right away, don't give up. They are hiring a lot of MSRs, and you might make it into the next pool.

I applied in early march, and didn't get a response email until early april. After I took the assessment, I received a phone call for a phone interview about a week later.

It is a process to get hired there. I would say that as long as it says it is still open, you are in consideration for the position. It just might take awhile.

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RejectedVet in Colorado Springs, Colorado

43 months ago

I waited weeks to hear from USAA after my interview. I finally called and left a message reiterating my interest in the position. Not 5 minutes later I received a rejection e-mail and on the USAA careers site my status was changed to Rejected at Interview. I'm glad I took the time to interview with USAA and call them only to receive a blanket rejection. I think it's rather unprofessional.

My second interview was conducted by two hiring managers who didn't really seem to know how to interview. When they found out I was a vet but not retired, one of them asked in an incredulous tone, "Why didn't you want to make a career out of it?!" What an odd question; not everyone wants to make a career out of it. I did my time, thanks, so don't look down on me.

I'm a vet with 2 deployments under my belt and a bachelor degree. I also have been a customer for over 8 years. Apparently I'm good enough to take money from, but I'm not good enough to employ. I'm not so convinced that USAA really supports the troops. I'm seriously considering leaving USAA after the way I was treated throughout this interviewing process. What a slap in the face.

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stressed out in San Antonio, Texas

43 months ago

RejectedVet in Colorado Springs, Colorado said: I waited weeks to hear from USAA after my interview. I finally called and left a message reiterating my interest in the position. Not 5 minutes later I received a rejection e-mail and on the USAA careers site my status was changed to Rejected at Interview. I'm glad I took the time to interview with USAA and call them only to receive a blanket rejection. I think it's rather unprofessional.

My second interview was conducted by two hiring managers who didn't really seem to know how to interview. When they found out I was a vet but not retired, one of them asked in an incredulous tone, "Why didn't you want to make a career out of it?!" What an odd question; not everyone wants to make a career out of it. I did my time, thanks, so don't look down on me.

I'm a vet with 2 deployments under my belt and a bachelor degree. I also have been a customer for over 8 years. Apparently I'm good enough to take money from, but I'm not good enough to employ. I'm not so convinced that USAA really supports the troops. I'm seriously considering leaving USAA after the way I was treated throughout this interviewing process. What a slap in the face.


Consider not getting hired there a blessing in disguise. The inside is definately different from the rosy pictures customers have of USAA.

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