What's the company culture at USAA?

ex-employee in Tampa, Florida said: Jeannine, you are a smart cookie, and you've been on the forum for some time. You don't get it yet? "well paid in Nova Scotia" IS the same person as Mr. Poland/AKA Mr. Koenig!!! If you recall "Poland's" remarks on the forum before, they are IDENTICAL to "well paid's" remarks. Perhaps he has Alzheimers, or is just completely psychotic and off his thorazine (1 choose option 2)... but he is one in the same.

As far as another poster's question as to what his rhetoric has to do with the forum--the answer is simple--NOTHING!!! Nothing to do with the work environment, nothing to do but waste our time wading through his mud!

Please, everyone, get Mr. Koenig aka (Mr. Poland, and now aka "well paid" OFF!

Ditto.... PAAALLEEEEEAAASEEE GO AWAY. You are not fooling anyone. Jeannine - I have totally disengaged from USAA (even the bank account) because I don't want to affiliate myself with this institution. The ONLY thing I have left is my mortgage. I'm waiting for them to fire me from that as well. What I deduce here is the only way they can get their numbers to where they need to prove they are successful is by employee oppression and coersion. What happened to "this is a free country?" And doesn't the military defend our freedom? Mr. Koenig - please don't respond because you will have some stupid remark to make that none of us want to hear. I now work for a company that DOES respect that freedom and will not outsource its Call Center to some third world country. So... before you start, STOP.

Liberated in October 2006 in San Antonio, Texas said: Ditto.... PAAALLEEEEEAAASEEE GO AWAY. You are not fooling anyone. Jeannine - I have totally disengaged from USAA (even the bank account) because I don't want to affiliate myself with this institution. The ONLY thing I have left is my mortgage. I'm waiting for them to fire me from that as well. What I deduce here is the only way they can get their numbers to where they need to prove they are successful is by employee oppression and coersion. What happened to "this is a free country?" And doesn't the military defend our freedom? Mr. Koenig - please don't respond because you will have some stupid remark to make that none of us want to hear. I now work for a company that DOES respect that freedom and will not outsource its Call Center to some third world country. So... before you start, STOP.

The latest now is that some of the IT stuff has actually been outsource to India. They're not just bringing them here now.

ex-employee in Tampa, Florida said: Jeannine, you are a smart cookie, and you've been on the forum for some time. You don't get it yet? "well paid in Nova Scotia" IS the same person as Mr. Poland/AKA Mr. Koenig!!! If you recall "Poland's" remarks on the forum before, they are IDENTICAL to "well paid's" remarks. Perhaps he has Alzheimers, or is just completely psychotic and off his thorazine (1 choose option 2)... but he is one in the same.

As far as another poster's question as to what his rhetoric has to do with the forum--the answer is simple--NOTHING!!! Nothing to do with the work environment, nothing to do but waste our time wading through his mud!

Please, everyone, get Mr. Koenig aka (Mr. Poland, and now aka "well paid" OFF!

uhm.....I do get it and am well aware of who this person is. I feel that given the right bait and/or motivation, he may be useful in his obsession with finding fault and error in USAA. Stop and think how productive he "could" be if he were focused on things like the FACT that most of those who were terminated in the last 3 years were over the age of 40. Could someone like Mr Koenig produce enough headwaves to prevent the company from doing this to OTHER employees still within their walls? Hey...why not use what you have been served on your plate ....is my theory

Soon to be ex USAA employee in Tampa, Florida said: The latest now is that some of the IT stuff has actually been outsource to India. They're not just bringing them here now.

That's been going on for quite a while (since I was there in 05-06). They were just very quiet about it. FYI they also looked into outsourcing some of their call center functions as well. Not surprising. Before I worked at USAA I did a great deal of work with India. They boast CMM expertise, but their work is cookie-cutter, disciplined, and regimented, with no sense of business or strategy in mind. My experience with products out of India is that I have never been impressed. You have to now document how to spell things in requirements because British spellings and terminologies permeate their work. Twice as much work to work with Indian contractors. Need to keep OUR jobs and OUR intellectual capital inside these borders. I wish the members knew half of what goes on behind the walls.

Liberated in October 2006 in San Antonio, Texas said: That's been going on for quite a while (since I was there in 05-06). They were just very quiet about it. FYI they also looked into outsourcing some of their call center functions as well. Not surprising. Before I worked at USAA I did a great deal of work with India. They boast CMM expertise, but their work is cookie-cutter, disciplined, and regimented, with no sense of business or strategy in mind. My experience with products out of India is that I have never been impressed. You have to now document how to spell things in requirements because British spellings and terminologies permeate their work. Twice as much work to work with Indian contractors. Need to keep OUR jobs and OUR intellectual capital inside these borders. I wish the members knew half of what goes on behind the walls.

Well, Robles has publicly admitted that. I would not be surprised to see some offices close down. From a business perspective, it would make sense. Hope not for the sake of the employees though.

Jeannine fired 33 before pension date in Chesapeake, Virginia said: uhm.....I do get it and am well aware of who this person is. I feel that given the right bait and/or motivation, he may be useful in his obsession with finding fault and error in USAA. Stop and think how productive he "could" be if he were focused on things like the FACT that most of those who were terminated in the last 3 years were over the age of 40. Could someone like Mr Koenig produce enough headwaves to prevent the company from doing this to OTHER employees still within their walls? Hey...why not use what you have been served on your plate ....is my theory

Jeannine--I understand your logic, and I hope you did not take offense to what I posted. If so, my sincere apologies. I have a lot of respect for you. Have a great night!

ex-employee in Tampa, Florida said: ...I have a lot of respect for you. Have a great night!

I don't Jeannine, please stop bothering us with your eternal rantings. Hehehe.

moving on . . .what is going on in claim? hear they iru has been solidated and that in Phoenix a director was layed off? One that was really liked? so is this just more of same? ... . who knows more about this?

Yes, that's true. IRU has been consolidated to the SA, Phoenix and Tampa offices. The IRU reps in the other offices have the option of moving to one of those offices as an IRU rep, posting for Assoc. Adj. positions or opting for the severance package.

Soon to be ex USAA employee in Tampa, Florida said: Well, Robles has publicly admitted that. I would not be surprised to see some offices close down. From a business perspective, it would make sense. Hope not for the sake of the employees though.

They have call centers I don't know if they are in India or not but some outside company handles routine billing questions and ID Cards. I did hear that IRU in MARO is going and IRU employees have been asking Policy Sevice Reps how they like their jobs lMFAO.

"USAA has awesome benefits . . . ."

Right, but don't ever try to actually use those benefits. For example, if you have a once-in-a-lifetime catastrophic health problem, one Thursday you will wake up to find yourself without a paycheck even though you are totally disabled according to the only doctor who ever saw you and you are clearly entitled to short-term disability benefits, and even though you still have unused PTO.

No money, no benefits, no notice, no explanation, just an hours-long runaround for a desperately ill individual, and all from a company you were once proud to work with for over two decades.

As of yesterday we REALLY know what it means to serve.

Go ahead, cryme, tell me this has never happened to you, therefore it could never happen, therefore I can pay my mortgage and buy groceries. This time, please be sure to leave your full name and address. I will send my kids over there to tell you what it feels like to find their parents in this situation. Maybe you can give them some spending money, while you're at it. We sure can't.

Frank Leigh in Chesapeake, Virginia said: I don't Jeannine, please stop bothering us with your eternal rantings. Hehehe.

be nice, Frank

that has not happened to me, (knock on wood). I am not going to comment on what happened to you. All I can do is share my experience. I have never had any problems with the health benefits in the past 3 years. I am very healthy and do not utilize them very often.

Yea, we are doing our force a friend, I mean refer a friend on July 1, but I will be at a job fair so I do not get the pleasure of forcing them down employee’s throats. You threw it the trash where it belongs? That is such a great attitude. You are a real credit to the force, Bob. (That is a quote from a movie for those who think I have gone off the deep end).

The next time they ask you to do a policy review tell them you have 35 products and to leave you alone!!

It is a shame you are so negative. I used to be like that but then I figured out the root cause of my negativity, dealt with the issue and changed my life. Amen brother! Halleluiah! Praise the Lord! I am a Believer! All I am saying here is that life is way to short to go through miserable. If working at USAA is sooooo bad, why don’t you find another job where you can be happy? I just don’t get it. Complaining about your job and the company and then coming in day after day. That is pretty sick if you ask me.

By the way, life is solicitation. Look around!

Arch McNee in Norfolk, Virginia: I certainly agree but Cry will never see the point. He is like a rich person living in a well to do neighborhood who will never appreciate that poverty exists.

I know poverty exists, but I also know that free will exist too. Educate yourself and go work for another company or in another type of position. It really is that simple, unless you do not know how to read and write. I would say from your posts that you possess both abilities, do you not?

Jeannine fired 33 before pension date in Chesapeake, Virginia
Here I will play nice.....
When I was employed with USAA....I - along with others, were told that IF we did not have a product with USAA...this could ultimately lead to our termination.

I believe this crossed the legal line somewhere. Sounded like employment blackmail to me....but hey...what do I know? I never did take out a policy with them...and yet I was terminated. Interesting coincidence???

I am the daughter of a State Farm agent (also retired Air Force) and worked for a State Farm Agency for over 15 years. Why on earth would I want to transfer my insurance to a company that would cancel my business once I separated from them?

I see now, you were told that they are letting you go for reason A. While you believe they let you go for reason B. I have been recruiting candidates for the past 6 years. I have asked many candidates if they have ever been terminated from employment. Those that are honest enough to answer usually never accept responsibility. I have never heard anyone say that if you don’t have a USAA product you will lose your job. That is against the law my friend. But you keep the conspiracy alive. You keep playing the victim you seem pretty good at it. I can hear the responses now.

It all boils down to this: There are no guarantees in life. There are no ENTITLEMENTS!! I have no delusions that my current job will be there next week, next month or next year. This company and every other company who have any business acumen are always looking to reduce costs especially during these difficult economic times. If the ax comes my way, so be it. I will take my KSA’s to another organization. It is that simple.

I gotta run, California is on Fire

Frank Leigh in Chesapeake, Virginia said: I don't Jeannine, please stop bothering us with your eternal rantings. Hehehe.

hahaha.....smarty pants. <grin> I'm a female...naturally I enjoy ranting.
You better be nice ol friend....I know where you live. Ray lives close to you I will have him drop by and flatten a tire or 2.

crymeariver in California said: Arch McNee in Norfolk, Virginia: I certainly agree but Cry will never see the point. He is like a rich person living in a well to do neighborhood who will never appreciate that poverty exists.

I know poverty exists, but I also know that free will exist too. Educate yourself and go work for another company or in another type of position. It really is that simple, unless you do not know how to read and write. I would say from your posts that you possess both abilities, do you not?

For ONCE, I agree with you. After severance, I did branch out, and did find a FANTASTC company that really and truly appreciates ME, and what I bring to the company. I am learning an entirely new world in underwriting. And my ALWAYS 100+ type A personality has done wonders. Can I read and write? Let's see, I guess no. I have a BA in Business Finance, but must be a moron as I do not see the world, and you're company as you do. You speak of poverty. Have you ever volunteered to "Paint Your Heart Out", etc? I doubt it. You are, as I gather a young "me/myself/and I" person of that generation who cares only about YOU. Ask the old geesers, including myself, what we have done for the community...then get back to me.

You, Master personnel, are starting to strum my last nerve ending. Have a nice evening, and remember to read the verbiage that is provided to you via the system prompts if/when you ever speak to a member.......

ex-employee in Tampa, Florida said: Jeannine--I understand your logic, and I hope you did not take offense to what I posted. If so, my sincere apologies. I have a lot of respect for you. Have a great night!

Thank you for your kind words. I was not offended. I respect you too.

crymeariver in California said: Jeannine fired 33 before pension date in Chesapeake, Virginia
Here I will play nice.....
When I was employed with USAA....I - along with others, were told that IF we did not have a product with USAA...this could ultimately lead to our termination.

I believe this crossed the legal line somewhere. Sounded like employment blackmail to me

I have been recruiting candidates for the past 6 years. I have asked many candidates if they have ever been terminated from employment. Those that are honest enough to answer usually never accept responsibility. I have never heard anyone say that if you don’t have a USAA product you will lose your job. That is against the law my friend. But you keep the conspiracy alive. You keep playing the victim you seem pretty good at it. I can hear the responses now.

It all boils down to this: There are no guarantees in life. There are no ENTITLEMENTS!!

FIRST OF ALL....I AM WELL AWARE THAT BEING TOLD TO PURCHASE A PRODUCT WITH USAA OR FACE TERMINATION IS ILLEGAL. THERE ARE ENOUGH EMPLOYEES PAST AND PRESENT WHO CAN VERIFY THIS HAPPENED AND WOULD NOT HESITATE TO VERIFY IT UNDER OATH.

SECOND OF ALL...YOU ARE RIGHT..THERE ARE NO GUARANTEES.
HOWEVER, I CERTAINLY ""EARNED"" MORE RESPECT AND YES...I WAS ENTITLED TO THAT PENSION. I WORKED FOR IT AND WELL WELL EARNED IT. I EXPECTED THE SAME COMMITMENT "FROM" USAA....AS I HAD GIVEN "TO" THEM.

crymeariver in California said: Yea, we are doing our force a friend, I mean refer a friend on July 1, but I will be at a job fair so I do not get the pleasure of forcing them down employee’s throats. You threw it the trash where it belongs? That is such a great attitude. You are a real credit to the force, Bob. (That is a quote from a movie for those who think I have gone off the deep end).

The next time they ask you to do a policy review tell them you have 35 products and to leave you alone!!

It is a shame you are so negative. I used to be like that but then I figured out the root cause of my negativity, dealt with the issue and changed my life. Amen brother! Halleluiah! Praise the Lord! I am a Believer! All I am saying here is that life is way to short to go through miserable. If working at USAA is sooooo bad, why don’t you find another job where you can be happy? I just don’t get it. Complaining about your job and the company and then coming in day after day. That is pretty sick if you ask me.

By the way, life is solicitation. Look around!

I used to be more positive before I totally got screwed by USAA management. I know you will say it is MY fault; but in my opinion it was the fault of management for all of the problems they have had (not just me). As for looking for another job-I am!) I have had two interviews with one company that looks very promising. If I get it- I am out of USAA as fast as they can have the security guard can escort me out on the day I give notice. I am just waiting for the word. When I told them that USAA usually doesn't let the employee stay their two week notice if they know they are going to a competitor they said it was sad. I agree. My co-worker gave notice about 3 weeks ago about her "retirement". We all knew she had another job lined up; but the management didn't. After we went out for a "retirement lunch" the next day she "let it slip" that she was going to another co. they escort her out.

For once someone agrees with me? I was not expecting that and I in no way was trying to imply you could not read or write. I have just heard a lot of people complaining in here and the point I was trying to make was they have the ability to change their destiny. Please do not try to pontificate on my ability to help others. I have my commitments to the community……look up the scholarships offered to students at CSU, Sacramento.

nonefornow in Arizona: I wish you luck and hope that you land a position with a company that will make you happy. I know USAA is not perfect and that they have a lot of room for improvement, but they are much better than employers I have had in the past. There are managers in every company that get promoted past their level of competence and when that happens, people suffer. Blame is a two way street. I am glad that you are doing something about your unhappiness, rather than just complain. I think that Joe or maybe I am hoping that Joe will get things going in another direction. These boards are being monitored and shared with employees and management. I think Joe has a genuine concern for the environment that Bob created.

crymeariver in California said: nonefornow in Arizona: I wish you luck and hope that you land a position with a company that will make you happy. I know USAA is not perfect and that they have a lot of room for improvement, but they are much better than employers I have had in the past. There are managers in every company that get promoted past their level of competence and when that happens, people suffer. Blame is a two way street. I am glad that you are doing something about your unhappiness, rather than just complain. I think that Joe or maybe I am hoping that Joe will get things going in another direction. These boards are being monitored and shared with employees and management. I think Joe has a genuine concern for the environment that Bob created.

Great! Please tell Joe for us what a shock it was suddenly to not receive any pay from a company you have worked for 20+ years when you are totally disabled and recovering from a near-death experience and from extremely serious surgery. Please tell Joe that we have short-term disability benefits, on paper, and PTO, on paper, but for some reason the paycheck was stopped without any notice or explanation. Please tell Joe that over the last two decades plus of loyal service, we actually thought that USAA MEANT all those wonderful platitudes about loyalty, integrity, and service. We have relocated for this company, worked hard for this company, believed in this company. Maybe Joe can send us some more platitudes. Maybe they will let us pay our bills with platitudes.

Insurance itself is nothing but a promise. The value of that promise depends on the integrity of the company making it, the truth to its word. Billions of dollars are invested in that promise. When that promise is made by a company without any integrity, what is it worth?

If Joe himself had an ounce of integrity, someone would show up on our front doorstep with an apology and a paycheck. But he doesn't. And they won't.

so glad that I am no longer there in miami, Florida said: moving on . . .what is going on in claim? hear they iru has been solidated and that in Phoenix a director was layed off? One that was really liked? so is this just more of same? ... . who knows more about this?

In Phoenix they eliminated 5 Manager's jobs, 1 Director's job and all the IRU night employees. The Director is from IRU but not all the Manager's jobs were IRU Managers. The other Managers are from Non Injury and Subrogation. The Manager's who lost their jobs are all long term, very dedicated employees. I was told all the Managers are 40+ years old and highly respected by their employees. There are employees who were promoted to Manager positions within the last 2 years. Their jobs were not eliminated, only the older, longterm Managers. These employees did uproot their families, leave their friends and start again with mortgages to come to Phoenix for USAA. I hear this was similiar to the other offices as well.

crymeariver in California said: nonefornow in Arizona: I wish you luck and hope that you land a position with a company that will make you happy. I know USAA is not perfect and that they have a lot of room for improvement, but they are much better than employers I have had in the past. There are managers in every company that get promoted past their level of competence and when that happens, people suffer. Blame is a two way street. I am glad that you are doing something about your unhappiness, rather than just complain. I think that Joe or maybe I am hoping that Joe will get things going in another direction. These boards are being monitored and shared with employees and management. I think Joe has a genuine concern for the environment that Bob created.

Cryme- I have to say this is what I expected from you on the outset.... You are very realistic and even sympathetic to your follow empolyees here..... WTG! You finally have recognized without cutting someone down, the USAA is not always perfect...I totally agree that if you are unhappy do something about it for sure.... but that are some here that were unhappy about what happened to them too.... I am happy to see a more balanced approach from you!

nonefornow in Arizona said: I used to be more positive before I totally got screwed by USAA management. I know you will say it is MY fault; but in my opinion it was the fault of management for all of the problems they have had (not just me). As for looking for another job-I am!) I have had two interviews with one company that looks very promising. If I get it- I am out of USAA as fast as they can have the security guard can escort me out on the day I give notice. I am just waiting for the word. When I told them that USAA usually doesn't let the employee stay their two week notice if they know they are going to a competitor they said it was sad. I agree. My co-worker gave notice about 3 weeks ago about her "retirement". We all knew she had another job lined up; but the management didn't. After we went out for a "retirement lunch" the next day she "let it slip" that she was going to another co. they escort her out.

No she was not walked out.... what difference does it make if she has another job? You mentioned before that she is "of that age" so is she not entitled to take her accrued and vested retirement benefits?

It has been a growing process for me and I am learning along the way. The day I stop learning is the day someone is scattering my ashes in the wind.....

shameonyou in beveryhills, California said: No she was not walked out.... what difference does it make if she has another job? You mentioned before that she is "of that age" so is she not entitled to take her accrued and vested retirement benefits?

I saw what happened and just stated what happened. I am not saying she doesn't deserve them; she does! I know she told them she was retiring we had a party and a cake for her and she had mentioned to some of us she took another job. I am not putting her down at all. When I came into work the next day she was walking out with the manager and her box in hand. That is all I am referring to. She deserves all of the benefits she is entitled to and more with all of the crap she put up with. She is a nice person. I just don't understand why USAA made her leave when she was supposed to leave in 2 days anyway.

nonefornow in Arizona said: I saw what happened and just stated what happened. I am not saying she doesn't deserve them; she does! I know she told them she was retiring we had a party and a cake for her and she had mentioned to some of us she took another job. I am not putting her down at all. When I came into work the next day she was walking out with the manager and her box in hand. That is all I am referring to. She deserves all of the benefits she is entitled to and more with all of the crap she put up with. She is a nice person. I just don't understand why USAA made her leave when she was supposed to leave in 2 days anyway.

Because they have the power. The fear and intimidation continues. The other thing that I have noticed is the insecurity that abounds. The company is insecure in itself, despite it's appearances and lashes out at any opportunity.

I spoke with an old friend from IRU in Maro. The closing of the unit does not come as a surprise. What I was grateful to hear was that USAA is going to offer other options to those handful of individuals or a severence. The employees have a choice.
Thank you USAA for being considerate to those who have worked long and hard for you "in this case".

To those long timer IRU reps that I had the pleasure of knowing- I wish you much happiness and success. It was a genuine pleasure working with you over the years. You are the cream of the crop. God bless each one of you.

nonefornow in Arizona said: I saw what happened and just stated what happened. I am not saying she doesn't deserve them; she does! I know she told them she was retiring we had a party and a cake for her and she had mentioned to some of us she took another job. I am not putting her down at all. When I came into work the next day she was walking out with the manager and her box in hand. That is all I am referring to. She deserves all of the benefits she is entitled to and more with all of the crap she put up with. She is a nice person. I just don't understand why USAA made her leave when she was supposed to leave in 2 days anyway.

They walk you out because they don't want you posioning the pond. They want the lower classes to believe they are eating cake. They say it is because of security reasons, Malarkey!!

crymeariver in California said: Arch McNee in Norfolk, Virginia: I certainly agree but Cry will never see the point. He is like a rich person living in a well to do neighborhood who will never appreciate that poverty exists.

I know poverty exists, but I also know that free will exist too. Educate yourself and go work for another company or in another type of position. It really is that simple, unless you do not know how to read and write. I would say from your posts that you possess both abilities, do you not?

Typical reply showing you believe the poverty stricken are a victim of their own situation. What college did you attend; Evelyn Wood?

You weren't around for Nancy Regan's evaluation and solution to the nation's drug problem years ago. "Just say no.", she proclaimed and revealed she had no comprehension of the issue but with those magic words, the problem could be solved. It wasn't because it was more complicated and solving it required more thought.

Your misunderstanding of what customer contact employees endure and your suggested solutions equal Mrs Regan's childlike mind.

You haven't been there and you haven't done it, yet have the ignorance to consider yourself an authority with answers. You give HR a bad name by trolling this forum and that's not your intent but it's certainly the result. How often do you find yourself wishing; wouldn't it be nice and make my job so much easier, if most of the employees would just go away or at least think exactly as I do.

There's been a lot of reference to your drinking Kool Aid. You know, I doubt you're immune to its effects simply because you filter it through a horse before you drink it, smack your lips and belch.

Searching for the Truth in British Columbia said: As it turns out, there are some questionable associations with the people in charge of the case and USAA. It should have been moved to a different venue. It was dismissed, but hopefully this gentleman will never give up pursueing this unicorporated reciprocal interinsurance exchange to get relief of the SSA's that are due their members.

Stay off this site loser Robert Koenig. As you can see you lost it didn't do you any good to fight USAA for such a ridiculous reason. I believe USAA does the right thing for their members and even more so if they complain. They just treat their employees the opposite.

nonefornow in Arizona said: Stay off this site loser Robert Koenig. As you can see you lost it didn't do you any good to fight USAA for such a ridiculous reason. I believe USAA does the right thing for their members and even more so if they complain. They just treat their employees the opposite.

Thank you nonefornow!!!!!!! You took the words right out of my mouth. DITTO, DITTO, DITTO!!! Mr. Koenig, PLEASE, I beg of you again--go watch the grass grow, whatever. Just get a LIFE and get off this forum!

former employee in Phoenix, Arizona said: The advantages of working at USAA: 1) business casual and in fact most of the calendar year you can wear jeans.

The disadvantages of working for USAA: 1) departments are never fully staffed causing a great deal of stress and more work than any one person should handle, 2) you will likely never know where you stand and stress over whether or not you will be fired or put on a 'step program' (disciplinary action) for missing something trival without any acknowledgement of the overtaxing workload, 3) no matter how well you or your department does the CEO will never be happy with the results and will set unrealistic expectations and constantly tell each and every employee how they are not doing good enough, that USAA is too far behind.

I could continue however I would highly recommend anyone think twice.

Accordig to your comments USA employes feels more uncomfortable is it right

Searching for the Truth in British Columbia said: I don't know who this Robert Koenig is.

Check one of you many personas, look in the mirror or simply pull out your ID. He's right there.

Arch McNee in Norfolk, Virginia said: Check one of you many personas, look in the mirror or simply pull out your ID. He's right there.

How many "people" do you think RK has up there in his head? It has to look like a freakin' wedding reception...hahaha.

my son-in-law worked there 3 weeks and left. He said you could see what was going on from the get go, so he got goin'.

Frank Leigh in Chesapeake, Virginia said: How many "people" do you think RK has up there in his head? It has to look like a freakin' wedding reception...hahaha.

Either that or a Mongolian Cluster F**k.

funny stuff in Austin, Texas said: Koening, not too many people know about this forum, your approach is repetitive and boring... if you really want more people to know about your opinion of usaa,... try youtube, maybe create a slide show presentation to detail your opinion of the company... thousands, or actually millions of people access youtube.com everyday,... there, you have a much better chance to air your grievances and opinions, and have them heard by a lot of people...

I think Robert Koenig lives in Mesa, AZ. I just heard on the news a man was arrested for having a fight with himself and destroying some of his property. (LOL)

Arch McNee in Norfolk, Virginia said: Check one of you many personas, look in the mirror or simply pull out your ID. He's right there.

Or perhaps Mr. Koenig is a male version of Sybil? Multiple personalities, with a hint of pea spewing all over the walls when his head spins. I simply can't know. But, I guess we all have to report him AGAIN to get him off the forum. Sigh.

ex-employee in Tampa, Florida said: Or perhaps Mr. Koenig is a male version of Sybil? Multiple personalities, with a hint of pea spewing all over the walls when his head spins. I simply can't know. But, I guess we all have to report him AGAIN to get him off the forum. Sigh.

I already did. Everyone else should too to make a point.

Searching for the Truth in British Columbia said: I was looking on the internet and discovered that USAA is an unincorporated reciprocal interinsurance exchange. I do not believe that many individuals are aware of this. There is a lot of information about pending litigation on:

true-v-usaa.com

Very interesting if the members were to find out what has happened to the millions that has been stolen. Not to mention the fact that this individual who stands up against this URIE is persecuted and chased across the world. I wouldn't be surprised right now if he was arrested.

Is your mind a tangled platter of spaghetti? You refer to the litigation as "pending" yet the link you provide clearly shows the motion filed by Col True against USAA was dismissed with prejudice.

How does a motion deemed groundless by the court support whatever ambiguous position it is that you maintain? Oh never mind. Hey, it's a lawsuit and USAA was a named defendant so that's all that's relevant, right?

two stepped out in Texas in Texas said: my son-in-law worked there 3 weeks and left. He said you could see what was going on from the get go, so he got goin'.

He was smart no use prolonging the suffering. My manager even when a member specifically asked to speak with a manager would tell me it wasn't her job I should handle it, so much for work ethic and leadership. As soon as they promote these idiots to manager they don't want to be on the phone period so what is that telling employees? Yeah being on the phone s_cks.

I just bought a book every USAA employee should buy and use. "Working With You Is Killing Me" by Katherine Crowley and Kathi Elster. It is right on the money with workplace problems and I am sure you will see the problems and solutions on how to deal with them problems enlightening. I know I have.

nonefornow in Arizona said: I just bought a book every USAA employee should buy and use. "Working With You Is Killing Me" by Katherine Crowley and Kathi Elster. It is right on the money with workplace problems and I am sure you will see the problems and solutions on how to deal with them problems enlightening. I know I have.

great idea... I will but the book... if USAA had their say, they would tell you to buy "who moved my cheese".... interestingly enough, the person in Tampa that delivered that book/video, found his cheese was moved out the door a couple of months after he did the presentation.. then my cheese was moved about a year ago (THANK YOU USAA!).

With no IRU department in MARO how are they supposed to fill vacant associate adjuster/scr positions? The normal progression was iru, scr, then casualty.

joanie06 in Smithfield, Virginia said: With no IRU department in MARO how are they supposed to fill vacant associate adjuster/scr positions? The normal progression was iru, scr, then casualty.

Probably from candidates outside the company, or maybe the progression in MARO will now be policy service, scr, then out the door because the workload is too overwhelming

Sacramento got ride of their IRU about 2 years ago and they pulled from the outside for SCR. We did have a few from clerical, policy service and even a supervisor or two take the job. As for the outsiders, we usually lost about 3-4 folks during training or to the first week on the floor. No one can really tell these folks what it is like on the floor. Training as you know isn't like it used to be.