What's the company culture at USAA?

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stressed out in San Antonio, Texas

38 months ago

What about a 401k match or pension? That is what is keeping me there if I can hold on a few more years. The 8% match plus the pension I have before they changed it in 2007 is what is keeping me even if it is by a thread. I am afraid if I leave I won't be able to retire without a good retirement package somewhere else. Plus I am at the 50+ age group which doesn't put me at a premium for wanting to hire someone older.

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TiredofGames in San Antonio, Texas

38 months ago

What's the dam Employee Verification number?

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TiredofGames in San Antonio, Texas

38 months ago

stressed out in San Antonio, Texas said: What about a 401k match or pension? That is what is keeping me there if I can hold on a few more years. The 8% match plus the pension I have before they changed it in 2007 is what is keeping me even if it is by a thread. I am afraid if I leave I won't be able to retire without a good retirement package somewhere else. Plus I am at the 50+ age group which doesn't put me at a premium for wanting to hire someone older.

Stressed...you see, I know some people that did start-ups after then retired...don't give up..life is still brewing with opportunities. Start a business in anything you know or you're good at.

Life isn't over til Obama somehow gets reelected again..or worse..Bush.

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Bpos in New Jersey

38 months ago

Only had to read a page or two before I realized the way it was going. Trust me I do not second guess your stand point or view because you are entitled to it. However, in life we ALWAYS see things our way or fit it into who we are, it's called Justification. With that said it is important to realize that everyone has an opinion and that's why I love blogs because you can agree or disagree.

Negativity & positivity is infectious. Sometimes when there is so much negativity you first have to look at the purpose or end goal of the person's intent. Is it to save another person from making a bad move or perhaps to get back at the company? Whatever the reason maybe there will be justification. On the same note, positive comments will have totally the opposite in that they enjoy what they are doing and are protecting the company.

Yes, I have had issues with other jobs and for the most part I left on my accord but left because of either people or better opportunities not only for me but my family. IMO, I don't think it services any purpose to bad mouth a company once you left. Move on with your life and stop holding on to the past. I wish I was younger & as thin as when I was in my 20's but dwelling and thinking about it won't solve anything. We all had times when things don't go the way we want it to. That is life and move on rather than bringing others into it so you can try to justify why others need to see it your way too. Life is short, live it with a purpose that matters.

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lookin4abetterjob in Phoenix, Arizona

38 months ago

stressed out in San Antonio, Texas said: I have started a notebook of my one on one discussion along with my production and quality scores which I will keep at home. I don't plan on using FMLA for a continuous period. I only want to use it intermittently if I feel stressed and need a couple of days off. I only requested a few days a month since it is not my intention to not go to work. I thought it may help protect my job but it doesn't sound like it. Is my boss allowed to ask my why I applied for it if I don't use it for awhile? I don't want to tell them it would be for stress/anixety issues.

I just did the SAME THING!!! I, who have NEVER before used FMLA, now have it so that when I feel an anxiety attack coming on, I can leave without being fired. It's crazy there, because there's NOWHERE you can go!!! I have to pretend I need to use the restroom just to catch my breath and stop myself from becoming hysterical! I'm sad to say this, because I've never cried at work before USAA. The stress and anxiety is just too much. It's unrealistic! It's unbelievable how much they demand out of us when they only beat us down in "coaching"! For anyone who's reading this and thinking that only disgruntled employees post in places like this, the fact remains that the vast majority of employees at USAA, most of which were normal at the start, are now on Anti-Depressant or Anti-Anxiety medication, FMLA and/or receiving treatment for depression. Everyone there knows it.

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stressed out in San Antonio, Texas

38 months ago

I agree. I have been to a few different counselors during my time at USAA and it is amazing how much they already knew about working there. I think we keep their practices busy. I would like to see how much they pay out in mental health claims.

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222333 in Holiday, Florida

37 months ago

4U in Katy, Texas said: At USAA usually they walk you out and no time to give notice. They will pay for unused PTO but I would use as many days up as possible.

I'm not sure if your experience was on the bank or insurance side, but now that I resigned and have started my new job I can tell the bank side does not walk you to the door. My manager wanted me to work a two week notice, but my new job started in less than two weeks and my manager was great about it. There is an exception, if you are going to work for a competitor, you will be expected to leave right away. Just thought I'd update now that I have been through it.

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Debating in San Francisco, California

35 months ago

Anyone know information about the Junior Military Program? It seems like a great opportunity. It doesn't involve a call center job, so should the experience be better than whats being described on this forum?

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Debating in San Francisco, California

35 months ago

*Junior Military Officer Program

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stressed out in San Antonio, Texas

35 months ago

Debating in San Francisco, California said: Anyone know information about the Junior Military Program? It seems like a great opportunity. It doesn't involve a call center job, so should the experience be better than whats being described on this forum?

Did they tell you what kind of job it is? 905 of the jobs there are call center jobs. They are very sales oriented and micromanaged. I don't know about other jobs because I have been primarily on the phone. You have to shift bid so you may or may not get a schedule you want. You also have to bid for vacation in October for the next year. For instance, we bid for vacation time this past October for February 2013-January of 2014. It is ridiculous to think you are going to know all of the vacation for the following year and you may not get what you want. So make sure it is not a call center job otherwise this is what you have to look forward to.

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stressed out in San Antonio, Texas

35 months ago

stressed out in San Antonio, Texas said: Did they tell you what kind of job it is? 905 of the jobs there are call center jobs. They are very sales oriented and micromanaged. I don't know about other jobs because I have been primarily on the phone. You have to shift bid so you may or may not get a schedule you want. You also have to bid for vacation in October for the next year. For instance, we bid for vacation time this past October for February 2013-January of 2014. It is ridiculous to think you are going to know all of the vacation for the following year and you may not get what you want. So make sure it is not a call center job otherwise this is what you have to look forward to.

I meant to say 90% of the jobs not 905.

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Debating in San Francisco, California

35 months ago

stressed out in San Antonio, Texas said: Did they tell you what kind of job it is? 905 of the jobs there are call center jobs. They are very sales oriented and micromanaged. I don't know about other jobs because I have been primarily on the phone. You have to shift bid so you may or may not get a schedule you want. You also have to bid for vacation in October for the next year. For instance, we bid for vacation time this past October for February 2013-January of 2014. It is ridiculous to think you are going to know all of the vacation for the following year and you may not get what you want. So make sure it is not a call center job otherwise this is what you have to look forward to.

All the job descriptions don't have any reference to call center positions or member services. I know a majority of people that have had poor experiences seem to have been those on the phone constantly.

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Mysterion in Tampa, Florida

35 months ago

I recently left USAA for a new position after several years in the Tampa office. I am thinking of writing a more detailed post on my experience.

Anyways, I'm sure the JMO program is a good opportunity if it's truly for a back-office, non-customer contact position (like being some sort of analyst). Those are really only in San Antonio; the regional offices are, quite simply, cattle to handle the call-center overflow.

As such, I know of a JMO in the Tampa office who is just a glorified call center manager with a fancy title who has to micromanage and mold people into mindless car salesman who pitch MAS regardless of need because it's the current flavor of the month.

It's a good company... if you're not on the phone. I still have everything with USAA and I'm sad I'm not able to grow with the company, but I did end up with something the equivalent of a back-office management position at USAA and am loving life again.

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Mysterion in Tampa, Florida

35 months ago

Just to clarify because that last sentence reads kind of confusingly -- I ended up with another position at another company. I used the tuition benefits to begin chipping away at the masters degree and all kinds of opportunities opened up :)

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illnvrtel in Colorado Springs, Colorado

34 months ago

Thank God I am almost out of here. Everything that everyone has said on here is absolutely true. It has been a toxic couple of years, and a continual spiral downward that seems to effect every part of your life. I am glad the economy has picked up a bit where I was able to find other employment. Keep your head up people, and get out. It's not worth your sanity

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Still unemplyeed in San Antonio, Texas

33 months ago

I worked for USAA for 4 years as a non injury claims adjuster (I am also a military widow and my father and grandfather served-both officers by the way) I had great quarterly and yearly reviews I loved it there. They preach about how they are there to help the military and their families, and then it happened I was transferred to a new team with a new manager that came from quality control and from day one because I was not 21 years old and had my nose half way up his ass in less then 6 months he had me fired. I would get member/peer compliments at the team meeting and then 2 hours later he would call me to the little room and have me in tears. I went on short term and I wasn't even back a month and he had me fired, he told me he needed to talk to me we went in a little room and there was an out processor in the room and I was asked if I knew why I was there I said no and then I was fired and escorted out and never got to go back to my desk, when my stuff was mailed to me half of it was gone. There is no one to talk to about your missing stuff either I tried.
I have been unemployed for 1 1/2 years now and I can't even get a receptionist job. I was told by the out processor that my manager had me fired and said I was not eligible for rehire, dumb me I thought that was for USAA only (which was ok by me). Come to find out when a potential employer calls for reference this can and will put you on the do not hire list. I even went to work for a temp agency thinking that if my last employer was contacted it would be the temp, wrong again. I still can not get full time work in the insurance industry or anywhere. So much for their commitment to our military and their families all they care about is the money and how many calls you can take. The call volume for adjusters is 100-150 calls a day on average depending on the weather. If anyone is thinking of working there or worried they might be fired,my advise is rethink working for them, or get out now before you get fired.

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gene22789 in Norfolk, Virginia

33 months ago

Still unemplyeed in San Antonio, Texas said:

I'm not trying to be crass, but your post cries out for a comment so let's grade it on a sliding scale of 1 to 10 with 10 representing the highest.

1. Whining - - 5
2. Clarity - - 3*
3. Ability to communicate only one side of the issue - - 10+
4. Self pity - - 8

If your desire is to show how unfairly you were treated, present both sides of your issues that, from your point of view, allows the reader to compare your actions and treatment with those of USAA so as to understand the unfair treatment you claim to have received. Otherwise, it's just empty words.

* I suggest you try to improve your communication skills as this may well improve your chance of locating a full time position. Even your screen name demonstrates this.

If this offends you, I doubt you believe any change is necessary and that's sad.

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gene22789 in Norfolk, Virginia

33 months ago

None of the above but thank you anyway.

BTW, everything I said was accurate. It's called constructive criticism but it's up to her to put it to good use because what she is now doing is certainly not constructive.

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Still unemplyeed in San Antonio, Texas

33 months ago

That is your opinion and that is fine, you don't know me or the situation and I don't know you. I do however know that there are USAA employees that all they do all day is monitor these type of discussion boards and down play peoples situations and reply negatively to posts and being that you are in Norfolk, VA where USAA has a main office I'm inclined to think that you are one of their minions. So with that said do not assume that you know anything about the SA office or the work environment here.
To further educate you, TWC (Texas Workforce Commission) advised me that they get these complaints against USAA all the time from former employees, unfortunately nothing can be done. So I say to you we all can't be wrong.
Despite your rude comment, I hope you have a very nice day.

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4u in Colorado Springs, Colorado

33 months ago

gene 22789 in Norfolk, Virginia said: I'm not trying to be crass, but your post cries out for a comment so let's grade it on a sliding scale of 1 to 10 with 10 representing the highest.

1. Whining - - 5
2. Clarity - - 3*
3. Ability to communicate only one side of the issue - - 10+
4. Self pity - - 8

If your desire is to show how unfairly you were treated, present both sides of your issues that, from your point of view, allows the reader to compare your actions and treatment with those of USAA so as to understand the unfair treatment you claim to have received. Otherwise, it's just empty words.

* I suggest you try to improve your communication skills as this may well improve your chance of locating a full time position. Even your screen name demonstrates this.

If this offends you, I doubt you believe any change is necessary and that's sad.

I think you have to see the consistency in the above comments (several pages) to see there is a trend. Many USAA managers try to make a name for themselves, therefore bullying employees that they feel intimidated by (or out performing or out- educating them. They want to hire educated employees but those that are even of the highest performance, they try to get them to leave the company (eliminating their competition for other positions). They don't have to have a rhyme or reason to push someone out of the company, just because they can. HR doesn't care about the other side of the stories and give full power to the managers , so it doesn't matter.

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Janetta Purifoy in New Braunfels, Texas

33 months ago

So I just was hired on with usaa as a financial foundations associate and was just widening what the job was like and what the training was like. I heard there is a "basic week" that you have to pass....what is this like? i also heard there are several assessments that must be passed....how difficult are those? Also I heard that there is a lot of computer based training as opposed to instructor led training....is that true. I am excited to be back into the workforce but I also want to know what to expect.

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stressed out in San Antonio, Texas

33 months ago

Janetta Purifoy in New Braunfels, Texas said: So I just was hired on with usaa as a financial foundations associate and was just widening what the job was like and what the training was like. I heard there is a "basic week" that you have to pass....what is this like? i also heard there are several assessments that must be passed....how difficult are those? Also I heard that there is a lot of computer based training as opposed to instructor led training....is that true. I am excited to be back into the workforce but I also want to know what to expect.

Financial Foundations Assoc are insurance agents. The first week is NEO or new employee orintstion. It is no big deal. They teach you about USAA corporate culture,
benefits etc. I only know part of the P&C training but you do have to pass the licensing exam.
keep your job. I think you get two attempts. My friends have said the training was good. I never had to get licensed but did some work in P&C. Youvwi

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b-ball in Alabama

33 months ago

My perception, from the outside, was that USAA was a reputable, well run company. It's sad to read these comments, my perception of the company has changed.

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stressed out in San Antonio, Texas

33 months ago

Continued from above. The job is a call center insurance sales job. You will be on the phone all day long. You will be expected to sell other products that are recommended by the "opportunity banner". Being new you will likely get a later shift. They shift bid to determine what your schedulee will be. The more seniority you have the sooner you get to pick your schedule
Vacation works the same way. We bid for PTO starting in October for Feb 2014-Feb 2015. The first bid in Oct you pick 2 weeks off based on what is remainingcopen. Good luck with that
November is the 2nd PTO bid where you pick up to 3 weeks off or 15 single days off also based on what is available. You can make a selection to be on the wait if a day you want off is filled. Yousometimes won't find out if you get it until a couple of days before it. It is hard to plan your lofe a year in advance and hope to get the time you want off when you compete with

employeescthat have been there 20 plus years. Forget about getting the week of Christmas, Thanksgiving, Fiesta week or Spring Break off. Those are the first to go. Good luck to you.

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gene22789 in Norfolk, Virginia

33 months ago

Still unemplyeed in San Antonio, Texas said:
Despite your rude comment, I hope you have a very nice day.

It's unfortunate you misinterpret honesty as rudeness because in doing so, your attitude will continue as self defeating. You believe I am a USAA "minion" yet I offer nothing in their defense and never will because my post was directed at your one sided, woe is me, I am victim and therefore guilty of nothing post.

You're 21 years old and relatively unseasoned but it's time to look within and attempt to change your recollection of events and put the past behind. Posting your narrow narrative of negativity may serve as a device to vent but if you continue to hold on to this biased past as suggested by your initial comment, it may hinder your moving forward.

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gene22789 in Norfolk, Virginia

33 months ago

CorporateHate in San Antonio, Texas said: Your last post is so...white. //EndOfLine//

Hey! A racist reply.

Aren't you proud.

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Still unemplyeed in San Antonio, Texas

33 months ago

Your comment was not misinterpreted you claimed it was constructive. I don't know what department you work in but frankly you need to work on your communication and delivery skills. It was judgmental and flat out rude. You also assume that I'm 21 years old your mistake. It sounds to me like you are a manager.
I gave up a great career because I was told how wonderful a company USAA was to work for. Shame on me, I should have known it was to good to be true. In the beginning it all sounds great, then you find out the truth. Because of one manager that had an ego, I have lost the career that I loved and was very good at.
If you are happy at USAA good for you, but one day when you are in the situation where they want to get rid of you for someone younger that they can pay less for, then you will know how it feels to be mislead and betrayed by those how say they are there for the employee.
P.S. If you are so happy, you are not defending them and USAA is so great then what in the world are you doing on this message board. Please do not say you are playing devils advocate if you are so happy you have an agenda.
Again have a nice day.

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gene22789 in Norfolk, Virginia

33 months ago

Concerning your age, I misread your first post - my error.

Your question of "If you are so happy, you are not defending them and USAA is so great then what in the world are you doing on this message board." seems to suggest the only reason people can visit here is to either defend USAA or complain and that's a narrow attitude.

What on earth is wrong about letting go of the past and moving on because it appears that is something you are reluctant to do. What I am suggesting to you is that you need to stop defending your unhappiness because that is what you have accomplished here.

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gene22789 in Norfolk, Virginia

33 months ago

CorporateHate in San Antonio, Texas said: Don't you have work to do...go and blow some more VPs, Executive Directors...you're good at that...and yes, you look like Snowden...;)..eat crap and die, dirtbag...

Wow. You sure know how to whisper the sweet nothings.

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disguntledphonejockeyinsanantonio in San Antonio, Texas

33 months ago

Janetta Purifoy in New Braunfels, Texas said: So I just was hired on with usaa as a financial foundations associate and was just widening what the job was like and what the training was like. I heard there is a "basic week" that you have to pass....what is this like? i also heard there are several assessments that must be passed....how difficult are those? Also I heard that there is a lot of computer based training as opposed to instructor led training....is that true. I am excited to be back into the workforce but I also want to know what to expect.

you have modules u read. The company has downsided most training people and that is the reason for the module learning.

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Fulfillment seeker in nowhere, Florida

33 months ago

I am thinking of applying for another position in my area. I have done the work before but there were politics involved and was forced back to a previous role. I am wondering if I should try again or if I should stay put. Some of the troublemakers are still there but much of the mgmt has changed. Still don't trust some of the people that would be doing the training but liked the work and it is a promotion. Has anyone been in this position and how did it work out? How would you explain yourself in an internal interview where they have your record or with another company that don't know the history?

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OhThankGawd in Virginia Beach, Virginia

31 months ago

What the hell was I thinking? I was in Policy Service for 5 years before I got the hell away from this nasty corporation of losers. Now they are hunting for veterans to hire because kiss-ass Joe told Mrs. Obama at the White House that 30% of USAA's new hires would be veterans or spouses. I feel sorry for those poor souls! Joey did not say he would retain 30% because you simply can't do it! See, the majority of the folks at USAA hate the military and do not have a clue what all those words on the blue banners really mean. They will eat those poor military families alive! Anyway, I applied for an inside property adjuster for fun. Here they come! Already setting me up for interviews. USAA's famous management team with a long-lived superiority complex will be licking their chops for some fresh vet meat! I guess it makes them feel strong beating down tough military types! They would not last a day in the military, and they laugh at USAA's "We know what it means to serve" pitch. STAY AWAY VETERANS! THEY HATE US! It is like being in the sandbox. You can tell who hates you, right? Anyway, I am not biting on this hook!

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Obermeister in Reedville, Texas

31 months ago

Uh oh. Look out Norfolk Property. Another P/S person is knocking on your door to once again prove P/S and Property blend about as well as oil and water They usually find it difficult to jump quite that high while carrying all that baggage but based on this person's attitude, it might be an interesting interview.

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Joey in Sacramento, California

31 months ago

Oh no! When I was hired at the Sacramento Office for Policy Service, they were only paying us $28k a year and told us how great that was given all the perks...REALLY? How could a vet with a family afford to work for this company in the first place? USAA knows what it means to pay people a salary that would go with being a NEWLY enlisted, un-skilled recruite, but that's where it ends, folks. Anything to line their pockets with your gold.

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OhThankGawd in Virginia Beach, Virginia

30 months ago

Obermeister in Reedville, Texas said: Uh oh. Look out Norfolk Property. Another P/S person is knocking on your door to once again prove P/S and Property blend about as well as oil and water They usually find it difficult to jump quite that high while carrying all that baggage but based on this person's attitude, it might be an interesting interview.

Carrying baggage? I just don't believe in abusing employees in order to make money for members. You see, We who REALLY know what it means to serve learned in the military that you protect your people, not abuse them. You act as if claims if a higher form of life. Hate is hate no matter what department you work in. There was a CEO a while back who believed in not treating employees like dogs. He was replaced with bean counting losers and Kool Aid drinking robots like you.

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Dmecula in Va Beach, Virginia

30 months ago

OhThankGawd in Virginia Beach, Virginia said: Carrying baggage? I just don't believe in abusing employees in order to make money for members. You see, We who REALLY know what it means to serve learned in the military that you protect your people, not abuse them. You act as if claims if a higher form of life. Hate is hate no matter what department you work in. There was a CEO a while back who believed in not treating employees like dogs. He was replaced with bean counting losers and Kool Aid drinking robots like you.

Perhaps you should consider returning to your predictably regimented life in that military cocoon you seem to relish. While in the service, my goal was quite simply getting out in order to return to "the real world". You have my sympathy because I can see how difficult it is for you while attempting to make the transition.

Good luck because you, like all of us, carry baggage but fortunately, not with a grip as tight as yours.

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Surviving in Frisco, California

30 months ago

Dmecula in Va Beach, Virginia said: Perhaps you should consider returning to your predictably regimented life in that military cocoon you seem to relish. While in the service, my goal was quite simply getting out in order to return to "the real world". You have my sympathy because I can see how difficult it is for you while attempting to make the transition.

Good luck because you, like all of us, carry baggage but fortunately, not with a grip as tight as yours.

At first I thought your reply was a little snarky until I read OhThankGawd's comments. Now I agree with you.

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Honest One in Boerne, Texas

29 months ago

Dmecula...your own words show how little you care about the military if your only goal while in the service was "getting out in order to return to "the real world". I agree with OHTHANKGAWD completely. USAA was my first (& so far only) civilian job after transitioning (retiring) from the military. I was in P&C Policy Service (now Financial Foundations) for 2 years. What made working at USAA so difficult and frustrating was the total HYPOCRISY and complete lack of integrity and ethics at the manager level. There is/was a complete disconnect between what the senior executives put out and the actions taking place within the operations of the company. The senior execs are either bold faced liars, or really don't want to know what is going on as long as they get the results they want. ALL the vets (transitioning vets) that started around the same time as I did, quit within six months. Mostly because of the crappy work environment and lack of upward mobility. Most transitioning vets are not pros at brown nosing and telling white lies...we expect to be valued by our hard work, reliability and honesty. Unfortunately, those are not the traits that get you promoted at USAA. By crappy environment I mean the atmosphere that is created by first and second level managers (not the physical environment). It is one of distrust, lies, and treating everyone as a number. I lasted two years because I was hoping on moving up. I finally couldn't take the BS and quit. Yes, as you implied, USAA is the REAL WORLD, i.e. no different than any other corporation. Unfortunately, a lot of us (long term members prior to being employees) really believed the commercials, advertising, and illusion that USAA promotes. That's why we are so disappointed when we see the real, inner workings of the company. We just expected more out of USAA.

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Honest One in Boerne, Texas

29 months ago

If you are familiar with USAA, you will recognize the following, along with my translation to what I observed during my tenure.
USAA SLOGAN REALITY
*"We know what it means to serve" => WE KNOW WHAT IT MEANS TO SERVE...OURSELVES!.
*"We do the right thing, because it is the right thing to do..." => WE DO THE RIGHT THING...UNLESS IT CREATES MORE WORK OR MAKES LESS PROFIT!

This is why transitioning military have a hard time adapting to the service positions (Financial Foundations, Claims, etc). Core values are not just a slogan to us (transitioning vets), we expect to see them in practice.

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Dmecula in Va Beach, Virginia

29 months ago

Interesting comments Honest One. Transitioning from an idealistic military atmosphere into a civilian one is going from one meat grinder to another but the final result is being ground up and spit out and this is especially true of Policy Service where the bar for management is and has always been set extremely low. Your military background neither enhances nor reduces your current experiences because you went from the military atmosphere to a call center so of course you're unhappy; who wouldn't be?

Do I care about the military? I think it's a good learning experience and believe there should be mandatory enlistments for both sexes. I also believe high school is a good learning experience but I wouldn't care to either remain there or repeat it. My goal in both atmospheres was to move on as I previously said.

A sad aspect of your post involves your belief system that places reality and importance on commercials, advertising and slogans because they are nothing more than background noise designed to produce a false or abstract premise with the hope the target audience will buy a product, service or concept.

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Connie Ralston in Fountain, Colorado

29 months ago

USAA is not a good company to work for.

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Connie Ralston in Fountain, Colorado

29 months ago

Dmecula in Va Beach, Virginia said: Perhaps you should consider returning to your predictably regimented life in that military cocoon you seem to relish. While in the service, my goal was quite simply getting out in order to return to "the real world". You have my sympathy because I can see how difficult it is for you while attempting to make the transition.

Good luck because you, like all of us, carry baggage but fortunately, not with a grip as tight as yours.

Rude

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Dmecula in Va Beach, Virginia

29 months ago

Connie Ralston in Fountain, Colorado said: Rude

I disagree. I was both civil and courteous. You must be (pardon my redundancy) a confused Conservative.

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Inception in San Antonio, Texas

29 months ago

USAA is like this: You guys ever watched 'The Firm' with Tom Cruise? He find outs that the one of the best companies to work for are nothing but a bunch of dirty lawyers working for mobsters. Read the wiki (The Firm 1990)...anyway...

The point here is that employees are oblivious to the dirty tactics that USAA uses OR employees who 'get it' backstab others and climb the ranks very quickly due to the money involved.

But this is true almost everywhere else you go. It exists in school districts as well as federal, state, and local governments. It exists in family businesses (Walmart), non-profits (Goodwill), and at your doctors office.

In other words ladies and gents, you are screwed or getting screwed everywhere you go..Death and Taxes (unless you only get cash).

Best way to make money - Start your own business and be a lying, cheating, stealing executive like everyone...the only way to win is to cheat.

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Connie Ralston in Fountain, Colorado

29 months ago

Dmecula in Va Beach, Virginia said: I disagree. I was both civil and courteous. You must be (pardon my redundancy) a confused Conservative.

I voted for Obama.

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Connie Ralston in Fountain, Colorado

29 months ago

Prospective employee in Bloomington, Illinois said: Concerned parent - keep in mind the perspective here. This site is more for those seeking employment, not necessarily a site the happily-employed would visit or contribute to. In no way do I question the integrity or opinions of those who've written so far - I appreciate reading them very much. It just needs a reminder to keep the perspective that it will likely be a one-sided picture you'll see here.

Nope, these are very accurate experiences from these former employees. I have many prior employees who quit the company and I know many who currently work there who are looking for work elsewhere.

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Connie Ralston in Fountain, Colorado

29 months ago

Still unemplyeed in San Antonio, Texas said: Your comment was not misinterpreted you claimed it was constructive. I don't know what department you work in but frankly you need to work on your communication and delivery skills. It was judgmental and flat out rude. You also assume that I'm 21 years old your mistake. It sounds to me like you are a manager.
I gave up a great career because I was told how wonderful a company USAA was to work for. Shame on me, I should have known it was to good to be true. In the beginning it all sounds great, then you find out the truth. Because of one manager that had an ego, I have lost the career that I loved and was very good at.
If you are happy at USAA good for you, but one day when you are in the situation where they want to get rid of you for someone younger that they can pay less for, then you will know how it feels to be mislead and betrayed by those how say they are there for the employee.

P.S. If you are so happy, you are not defending them and USAA is so great then what in the world are you doing on this message board. Please do not say you are playing devils advocate if you are so happy you have an agenda.
Again have a nice day.

The same thing happened to me.

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Fulfillment seeker in nowhere, Florida

28 months ago

It is funny to see what is usually a high flying day when the bonus annoumcemenr is made that it is really quiet because instead of getting more than the 18.8% bonus we got last year it was 18.7% this year. Most thought it would be 19%.

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ajeskin in San Antonio, Texas

27 months ago

Many years ago I worked at USAA as a temp, and discovered two unsettling things about the company:

(1) There were hundreds (if not thousands) of temps employed, some for more than a decade. They received better than average pay, but no benefits of course. It seemed like the company was trying to save money by having temps fill positions instead of hiring full-time employees for those jobs. The temp agencies and USAA profited, but the employees were used and abused. Promises of making temp jobs permanent were rarely -- if ever -- fulfilled.

(2) A lot of creative work was outsourced to freelancers, who were willing to lower their rates (and subsequently lower freelance rates city-wide) for the prestige of working with USAA. One would think that a company with the resources of USAA would be able to have its own in-house creative department full of top-notch professionals. Instead, their marketing departments (and there are many different ones, all operating independently, it seems) are full of drones with limited skills. And in addition to hiring freelancers, they also work with more than one very, very high-priced ad agency. So what are all those marketing/communications staff people doing???

I observed that there was a lot of "fat" that needed to be cut from the staff, and far too much time was wasted on useless meetings (some as long as 4 hours). The company is way too big to manage effectively. It has become bloated beyond control, and is rife with incompetent managers and wasteful practices that are ignored. Yet it still has a reputation for being the best place to work. Go figure.

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rog george33245 in Norfolk, Virginia

27 months ago

I agree with much of what you have said. Concerning why USAA may continue to enjoy their reputation as a good place to work, it actually is when you consider the atmosphere at the majority of other major insurance companies. Working at USAA is like reaching old age. It's not something you truly look forward to or enthusiastically enjoy, until you consider the alternative.

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