What's the company culture at USAA?

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no more thank u for calling USAA in Texas

35 months ago

CorporateHate in San Antonio, Texas said: Guys...get educated and take control of your lives...Because fuess what..USAA doesn't care about u!!! But thats anywhere, really. Social Nerworking works...

Well, as far as education goes.....having bachelors can help BUT if you think you gonna go to school now (if you don't have bachelors) and then you'll find great job-you are wrong. I think you gotta work with what you got at this time in your life....you gotta be very strong if you hate your job and it kills you every day but you decide to stay there just cause they pay for your bachelors.....I mean, it could be worth it....but I don't know. I had bachelors before I got hired at USAA...so I can't really k/ theynow what it is like to be there just to get your degree......

but you know, honestly, any employer you see out there, doesn't give too $#%@& about people that work for them....that's just the nature of the beast. Finally, I realized that you gotta squeeze all you can from your employer

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no more thank u for calling USAA in Texas

35 months ago

you gotta squeeze all you can but for that you gotta be a very good employee, very diligent and hard working...then you might get some perks that you otherwise wouldn't get if you slack. I mean, no one cares about you, really. The best thing is to own your own business if you can handle the risks :) Then you are your own boss...How nice is that :)

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no more thank u for calling USAA in Texas

35 months ago

HonestOne in Boerne, Texas said: ---
reference to "slave labor"...can also be called "wage laborer " or "labor commodity") or they would value employee retention and not treat them like numbers. My problem is that I held USAA on a pedestal...and it came crashing down after witnessing what I saw and experienced. I didn't meet a single manager, director , or AVP who had served in the military...so not sure how they claim "We know

Aren't we all sell our time for money? That is true for any job. What isn't slave labor? I mean we get paid for our jobs....anything people do can be "slave labor"......being on the phone is not easy when you can't leave your desk without anyreflags popping up.......working anywhere can be looked at as slave labor cause you are just stuck at your place of job....you are not free to do as you please since you are working there and they pay you for your time and to do what they want you to do as per your job description. It is worse in one plce vs another but still we all have choices and we all decide what we want to do with our time and our lives. If someone decid

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no more thank u for calling USAA in Texas

35 months ago

I mean, we are free people. No one captured us and sold to USAA or another company to work for food and shelter...we all free to leave if we want to. We just choose to stay for one reason or another :) I don't agree with slave labor comment. Environment is worse in one place vs another also. But again, we all free to do as we choose. Some people are luckier that others when they have the ability to change their life quicker than others for one reason or another.
I reread the very first post in this forum and it made me smile. I shal reply to it :) No, when you work at USAA, you have no time to socialize! During the day you on the phone, and on your lunch and breaks you try to get out of the building and not see those desks or anything. After work, you run home.

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no more thank u for calling USAA in Texas

35 months ago

I had no desire to get to know anybody cause we were all so busy and tired. At this job I friggin know more about my collegues :) and here is the funny part :) some people drive me nuts :)Before I obsessed about taking calls all day long and complaining customers and now I obsess about my collegues who drive me nuts. so.....human nature is crazy! truly crazy! we always will find something to make us unhappy, I guess. But I'd rather be unattached from a phone and obsess about coworkers that being on the phone day in and day out.

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no more thank u for calling USAA in Texas

35 months ago

By the way, did they adjust rates for newly eligible vets or does it still come out pretty high in most cases compared to what they are paying with their present insurer?

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no more thank u for calling USAA in Texas

35 months ago

Previous Employee in Fayetteville, North Carolina said: I am truly surprised by some of the negative comments on here. USAA is a GREAT company to work for! )

I agree that USAA is great company to work for but the job itself really sucked for me!

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Soon to be ex USAA employee in Tampa, Florida

35 months ago

no more thank u for calling USAA in Texas said: I agree that USAA is great company to work for but the job itself really sucked for me!

Sadly they are not a great company to work for. They used to be but no longer. They have no respect for their front line employees and the job they do on a daily basis. They have no appreciation and they need to learn that if they want to stop the high turnover rate.

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Soon to be ex USAA employee in Tampa, Florida

35 months ago

They need to learn many other things as well, but respect and appreciation are two good places for them to start.

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Financial Advisor LOL in Phoenix, Arizona

34 months ago

I am a "financial advisor" or as I call it a "licensed phone operator". USAA's ultimate goal is to have 100% of calls go to MAS so we can sell them life insurance, investments or annuities, no matter if the member needs them or not.
A member calls in and hits zero instead of selecting the correct department? It goes to financial advice. We are required to give a long, drawn out monologue of what we do, and try to get the member to tell us about their entire financial life instead of just transferring them to where they want to go in the first place.
Lord help anyone that calls in for an FDIC insured CD through our bank. They will be routed to a financial advisor to attempt to talk them into a non FDIC insured investment or annuity product, despite the fact that these sales practices are deceptive and illegal.

90% of the calls I get are calls where the member called in for another reason or they talked to another rep who is so desperate to fill their asinine "referral" quota that they lie to the member about where they are being transferred. I can't tell you how many times I've talked to people who are dropped on me because some rep told them they had to talk to a financial advisor about something stupid.
News flash: Financial advisors do two things: SELL INVESTMENTS OR LIFE INSURANCE PRODUCTS. We can't help someone with crappy credit who was declined for a loan. We can't help a deadbeat who can't pay their car insurance, and we sure as hell can't tell them how much p&c coverage they need.
Wow...that felt good!

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Financial Advisor LOL in Phoenix, Arizona

34 months ago

Oh, and the "life events"...give me a freaking break. Telling someone that they need to talk to a.financial advisor because they just moved down the street? What the hell? You wouldn't walk into a Fidelity or Charles Schwab office because you had a "life event", so why would you need to be referred to a financial advisor unless you NEEDED TO INVEST MONEY OR PURCHASE LIFE INSURANCE???
MAS is a SALES organization. No financial advisor wants to talk to someone who has no money or has no desire to talk to us.

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Ex USAA Drone in San Antonio, Texas

34 months ago

Financial Advisor, what you said is hilarious but at the same time, it is not. When I was a robot for PS, we were told to refer all calls that mentioned lack of money or any questions about money to the FAC. Even though most of those referrals went against my common sense and better judgment, I had to do it because then I'd be given half of my bonus. We, the reps, would try to reason with the management and tell them it was a waste of time when we could focus on the higher net worth members. That was a waste of time as well because no one can get through to a ROCK. I left, needless to say, since I cannot stand being in a workplace that saturated with stupidity.

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Jay in Colorado Springs, Colorado

34 months ago

I had a similar experience. They are more concerned with the transfer, then the purpose. I often argued that it was a waste of time and resources to transfer people when they MAS was a sales department and not life coaches. If someone is broke, MAS is pointless because they won't have the funds to plan for their future.

It was the same with transferring for a credit card, or bank product. If they aren't paying their insurance premiums and complaining they are broke, most likely the bank will not be able to help. The bank is a preferred risk company.

They need to focus more on successful transactions rather then the transfer itself.

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HonestOne in Boerne, Texas

34 months ago

I experienced the exact same situation on a daily basis in the San Antonio office. I was labeled a trouble maker by my manager (a real fool who was managing P&C even though he came from the Bank....another one of the MX experiments) because I pointed out all the blatant misinformation and downright lies that many reps were telling members in order to try and get a referral. He didn't give a shi@. He didn't care about treating the member in a professional manner...just that his team tallied up more referrals than the next team. He straight out told me it wasn't worthwhile giving the employees additional training, because so many of them would quit anyway. In a heated discussion with my Director (another career Bank employee who moved over to P&C) she asked why I noticed all these problems that no one else mentioned...I was forced into simply replying "I guess I'm just smarter". Their perfect employee is a brain dead, uneducated Zombie who questions nothing and presses referral on every call. It was a horrible work environment.

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Financial Advisor LOL

34 months ago

Who the hell runs a business by basing employee performance on the number of customers they pawn off on another department? Using referrals as the primary performance metric is asinine. What happened to taking care of the business that was called about? What about customer service? It seems that all USAA wants is for reps to bounce members around the enterprise like ping pong balls.
A successful call isn't to take care of the reason the member called and leave him or her satisfied, a successful call in USAA's eyes is to transfer this member to 6 different reps, and have nothing accomplished. Its ludicrous.

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Burnt out at 9 months in Riverview, Florida

34 months ago

Financial Advisor LOL said: Who the hell runs a business by basing employee performance on the number of customers they pawn off on another department? Using referrals as the primary performance metric is asinine. What happened to taking care of the business that was called about? What about customer service? It seems that all USAA wants is for reps to bounce members around the enterprise like ping pong balls.
A successful call isn't to take care of the reason the member called and leave him or her satisfied, a successful call in USAA's eyes is to transfer this member to 6 different reps, and have nothing accomplished. Its ludicrous.

It's quite sad isn't it? My first manager was a previous bank manager. She was sooo horrible, during coaching, her robotic reply to every situation was "What do you know about the member?" I was like, "uh he wanted an ID card" OK, but what do you know about the member? I thought I was in the matrix, looking for the black cat to cross my path. It was indeed stupid. PS reps like myself are so mentally drained, it's a borderline internment camp! I feel so bad for our members to have to deal with the downhill slide USAA is undertaking. And it's only going to get worse, from the direction the company is headed, to the sneaky way they can save money now by making it harder to promote from even the entry level position. I'll be looking for a new job soonest, as soon as I get off this next call.... GO CODE BLUE!!!! lol

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stressed out in San Antonio, Texas

34 months ago

Another joke is the "confidential" employee survey. We are told that they do not know answers that people marked yet when we received the results last year they knew how many people out of my 11 member team how many people answered a certain way or if someone didn't answer the question. My team was telling eachother just to give all fives so we wouldn't need to come up with some stupid action plan to make working at USAA all fives. I gave all fives except for the questions directly related to the supervisor. Whst a joke that survey is. They can figure out which team member answered a certain way. Who do they think they are kidding saying it is completely annonymous.

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Burnt out at 9 months in Riverview, Florida

34 months ago

LOL the climate survey is a joke. All you can do is rate but not make any comments to why we're rating it low. It's just a tool that makes us think "We Count" It's all a load of crap, but some people actually eat that sh1t up!

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Financial Advisor LOL

34 months ago

Now everyone in my department has to do a mandatory shift bid.
They have mostly.saturday and closing shifts available for us. Nobody gives a damn if you have a family, or young kids, or a life outside of work. You are supposed to be happy with changing your entire life around, affecting your spouse's schedule, your kids school schedule, and anything you do after work, just because some asshat in Texas decides we need to play 52 card pickup with our work schedules.
How can a company screw with people's lives like that and expect employees to be happy? I may go from a normal, M-F, 9-5 schedule to one that I have to work every night or every Saturday. And this is acceptable how?

USAA doesn't give two craps about its employees, and as a company that is supposedly built.on service, that's pathetic.

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Soon to be ex USAA employee in Tampa, Florida

34 months ago

Financial Advisor LOL said: Now everyone in my department has to do a mandatory shift bid.
They have mostly.saturday and closing shifts available for us. Nobody gives a damn if you have a family, or young kids, or a life outside of work. You are supposed to be happy with changing your entire life around, affecting your spouse's schedule, your kids school schedule, and anything you do after work, just because some asshat in Texas decides we need to play 52 card pickup with our work schedules.
How can a company screw with people's lives like that and expect employees to be happy? I may go from a normal, M-F, 9-5 schedule to one that I have to work every night or every Saturday. And this is acceptable how?

USAA doesn't give two craps about its employees, and as a company that is supposedly built.on service, that's pathetic.

Yeah the work/life balance they like to ram down everyone's throat is a myth.

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HonestOne in Boerne, Texas

34 months ago

Another "trick" USAA uses, is the "Seasonal Employee" hires. They are hiring seasonal employees to start training in late July and early August. That means they will be answering calls in late September. In the case of Mortgage Processors, I didn't realize there was a big fall rush for mortgages! USAA does this because they do not pay the seasonal employees the Holiday Bonus OR Regular Bonus. They get about 6-8 months of cheaper labor...then wait until after Bonus season to offer full time. I guess they do this since they know so many of the employees would quit after the Feb bonus if they were to give it right off the bat.

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HonestOne in Boerne, Texas

34 months ago

On another note...cover page of San Antonio Express News today there is a story "Task force to suggest using sales tax for pre-K". Low and behold, our beloved CEO Joe Robles is not only a retired Army General and USAA CEO...but apparently now he is an expert on Early childhood education. As a member of the task force (see his picture with the mayor on page A6) he supports raising our sales taxes to fund pre-K programs. I wonder if there is any conflict of interest...umm basically free child care for a all the single moms in the low paying jobs at USAA that other people (taxpayers) pay for. Sounds great. Funny one of the other task force members is another multi-millionaire like Joe, HEB CEO Charles Butt...I guess he is an early childhood education expert as well. It is so apparent...the local CEO's scratch Mayor Castro's back with his liberal initiatives and he takes care of them. I guess that is big business. As a loyal USAA member, I am glad that much of my premiums, etc. have made Joe a multi-millionaire so that he can hang with the big boys. I bet he wasn't an education expert when he was just the CFO at USAA. Now if the CEOs can just figure out how to get free housing from the city for the employees, then they can eliminate raises and bonuses.

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stressed out in San Antonio, Texas

34 months ago

Why is it that there are so many back stabbers? I do the best I can each day yet I fear that I will make some minor "mistake" according to their rules. Never mind what is best for the member but if you stray from the "proper procedure" even if it is not what is best for the member I am docked for it. I just don't understand why management doesn't do what they preach "integrity, honesty, blah, blah, blah."

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'NISS in Dallas, Texas

33 months ago

Looking at taking a job in the Corporate Compliance Dept in San Antonio...anyone have any knowledge of how the Corporate guys work? I see a bunch of bad press on here, but also know to take a little of that with a grain of salt...any advice? Come on board or steer clear???

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GoodFella in San Antonio, Texas

33 months ago

'NISS in Dallas, Texas said: Looking at taking a job in the Corporate Compliance Dept in San Antonio...anyone have any knowledge of how the Corporate guys work? I see a bunch of bad press on here, but also know to take a little of that with a grain of salt...any advice? Come on board or steer clear???

It's what you make of it. It's all politics over there but if you can deal with that then great.
From what I understand, it's a republican country over there. Don't mention obama lol

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'NISS in Dallas, Texas

33 months ago

GoodFella in San Antonio, Texas said: It's what you make of it. It's all politics over there but if you can deal with that then great.
From what I understand, it's a republican country over there. Don't mention obama lol

I hear ya

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So Happy Its Over in San Antonio, Texas

33 months ago

I just quit 2 weeks ago, I am so happy its over. When I told my co-workers, not one said "why?!?" they all said "you are so lucky." It wasn't luck, I went and found a new job. I was a MSR in PNC and was so sick of the sales that they want us to push down people's throats I just couldn't take it anymore. Then when they messed with our schedules so I would get home so late that I couldn't help my kids with homework, and a 2 weeks notice of what Saturdays I would work, it was over. The company was ok, I would say as far as the business world goes they are just about the same as the next guy. I was never told to act without ethics...well once but he got fired. The members are the best, but the job is exhausting and literally made me sick. people get so mad when you ask them over and over "what was the biggest reason you bought a car/house/whatever", and I had to do it. You have to not care to be able to do the things they want you to do. I cared, and I'm gone...Thank you God!! By the way, the bonus was about 5,000/yr, which I will miss, but it sure as heck was not 20,000 like the person lots of posts before said. I may have stayed and cared less for 20,000 :)

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Undecided - Dallas,TX in Irving, Texas

32 months ago

Hello everyone, So far I have seen a lot of negative comments in regards to USAA. However, there are not comments in regards to the mortgage side. Could anyone tell me how it is there, I am in the process to go into an interview and would like to know what the atmosphere is in the mortgage side of USAA in Addison, TX. Please advise? Thank you!!!

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stressed out in San Antonio, Texas

32 months ago

Undecided - Dallas,TX in Irving, Texas said: Hello everyone, So far I have seen a lot of negative comments in regards to USAA. However, there are not comments in regards to the mortgage side. Could anyone tell me how it is there, I am in the process to go into an interview and would like to know what the atmosphere is in the mortgage side of USAA in Addison, TX. Please advise? Thank you!!!

My friend worked in that dept but in Phoenix. She was a temp employee that was supposed to be hired FT. She said it is stressful. There is alot of follow up that needs to be done. She didn't like her boss. She ended up quitting because she knew that if she didn't speed up more they were going to fire her. The mortgage side of USAA has not had a good reputation since I have been working there. They always messed up the escrow acct for Homeowners insurance and taxes. I worked on that end of it and was glad I never got a mortgage there.

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charlene in San Antonio, Texas

32 months ago

Undecided - Dallas,TX in Irving, Texas said: Hello everyone, So far I have seen a lot of negative comments in regards to USAA. However, there are not comments in regards to the mortgage side. Could anyone tell me how it is there, I am in the process to go into an interview and would like to know what the atmosphere is in the mortgage side of USAA in Addison, TX. Please advise? Thank you!!!

I would say give it a try. Everyone has different experiences. If you don't feel comfortable about USAA and have other offers then take the other offer, if not then I would give it try. You can always looks for something else in the meantime. I worked in the customer contact area (call center) for 6yrs and in the beginning it was ok, then it got ridiculous with the expectations.

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no more thank u for calling USAA in Texas

32 months ago

So Happy Its Over in San Antonio, Texas said: I just quit 2 weeks ago, I am so happy its over. When I told my co-workers, not one said "why?!?" they all said "you are so lucky." It wasn't luck, I went and found a new job. I was a MSR in PNC and was so sick of the sales that they want us to push down people's throats I just couldn't take it anymore. Then when they messed with our schedules so I would get home so late that I couldn't help my kids with homework, and a 2 weeks notice of what Saturdays I would work, it was over. The company was ok, I would say as far as the business world goes they are just about the same as the next guy. I was never told to act without ethics...well once but he got fired. The members are the best, but the job is exhausting and literally made me sick. people get so mad when you ask them over and over "what was the biggest reason you bought a car/house/whatever", and I had to do it. You have to not care to be able to do the things they want you to do. I cared, and I'm gone...Thank you God!! By the way, the bonus was about 5,000/yr, which I will miss, but it sure as heck was not 20,000 like the person lots of posts before said. I may have stayed and cared less for 20,000 :)

CONGRATS!!!!!!! the same with me...nobody asked why, they just said good for you :) so what kind of job did you get? I went into strictly clerical job, I friggin love it!

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Think about it in Hodgenville, Kentucky

32 months ago

Is USAA a good place to work? There is no way to know 100% for sure unless you work there, and then it doesn't matter if it is or not because you are already there. I do not know if USAA is as bad as everything posted here or not. However there are several bits of info that can't be ignored.

From what is posted here:
1) This stream of allegations of misconduct on the part of USAA goes back years.
2) Those raising complaints, for the most part, are clear, informative, detailed about their complaints. There is too much consistent information that is calmly presented. Either its accurate or its a very coordinated sham.

From the USAA employment site:
4) There are several seasonal postings on a regular basis, and some are not entry level positions although they could probably be considered lower end. This seems to agree with the charge that USAA hires seasonal employees in order to avoid paying full benefits to regular employees.
5) The salaries for several positions that are lower on the ladder than middle management seem to be lower than the industry standard; in some cases this is minor, in other cases it is not.

The last one is a fact that came directly from the mouths of USAA employees.
6) "USAA is always hiring lots of people!"

How? I have been told this no less than three times by three separate active employees at time periods that were easily 8+ months apart. How can a company "always" be hiring? Well, either they A) are exploding in terms of growth and are struggling to manage the workload as they manage their hugely successful growth rate, or B) there is just as much turnover.

You cant make jobs out of thin air just like you cant create widespread dissatisfaction without some kind of significant distressing element. Consider the information and then make your own rational decision carefully because you are the one who has to live with the consequences of your own decision.

Thanks

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stressed out in San Antonio, Texas

32 months ago

As the previous poster wrote there are a lot of seasonal and contract employees. My area sends easy clerical work to India. We also have several contract employees working in the San Antonio office. Their contract is good for up to 18 months. We have more contract employees than regular employees.

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smonecaresabtu in Colorado Springs, Colorado

32 months ago

So true, they don't mind if they train you and you leave. Yes, then they can just hire seasonal employees with less benefits. Also, they NEVER fire a manager so the manager can do as they please. This is observed by employees over and over again through the years and never changes. HR takes no action, so it continues. Some jobs/ departments of USAA are not as over-stressed as front-line phone taking employees (who are most of the workforce). USAA has fitness, child care ect......and other benefits so that they are assured public relations wise to be the best company. That way when employees are treated badly, and someone from the outside hears about it they can't see through it. I've seen many where after 1-5 years the honeymoon is over, but because of the job market they feel "stuck", and forced to go on anti-anxiety drugs to survive the job. Managers are told to find something wrong about each employees job performance and each phone call that is monitored. Management feels this will motivate the employee, not make them feel bad about themselves working hard everyday. Employees are told that the military customers go above and beyond to defend our country, which is much appreciated by everyone., but in a condensending manner as if the employees life, family life,health ect...is not as important as the customers who serve. So it is ok if the employees go off the deep end.

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stressed out in San Antonio, Texas

32 months ago

I have personally known 3 managers that have been demoted although 2 of them should have been fired. My co-worker and me are trying to hang in a few more years vor early retirement. I hope I can last that long.

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Dog_Guy in Kansas City, Missouri

32 months ago

I'm very saddened to read this thread, not because I want to work for them but because they are handling my investments, it causes me concern. right now, it's not much money, but if It ever get in to larger investments, I might think twice about them now.

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smonecaresabtu in Colorado Springs, Colorado

32 months ago

Good to know, yes I have known managers that volunteered to be demoted because of the pressure / and wanted to lead a more ethical life.

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smonecaresabtu in Colorado Springs, Colorado

31 months ago

Come to think of it I have often wondered why someone in management or HR doesn't get the message on how to keep employees etc........then I realized that is how they keep job security in HR to keep the revolving door going.

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Former Employee in Boerne, Texas

31 months ago

stressed out in San Antonio, Texas said: As the previous poster wrote there are a lot of seasonal and contract employees. My area sends easy clerical work to India. We also have several contract employees working in the San Antonio office. Their contract is good for up to 18 months. We have more contract employees than regular employees.

I was talking to a woman the other day whose husband is in a senior position in the IT department at USAA. He has numerous foreign Indian workers on his San Antonio team, AND a whole team located in India. Since he had never met the outsourced Indian employees personally, USAA sent him over for a few months to interact with them in person. He said that the USAA employees at the center in India make around $3 an hour, though USAA pays the middle man (contractor) in India around $9 bucks an hour to source the talent. With the BILLIONS in profit each year and more BILLIONS in investments, you would think USAA would support US employees. Makes you wonder.

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stressed out in San Antonio, Texas

31 months ago

Former Employee in Boerne, Texas said: I was talking to a woman the other day whose husband is in a senior position in the IT department at USAA. He has numerous foreign Indian workers on his San Antonio team, AND a whole team located in India. Since he had never met the outsourced Indian employees personally, USAA sent him over for a few months to interact with them in person. He said that the USAA employees at the center in India make around $3 an hour, though USAA pays the middle man (contractor) in India around $9 bucks an hour to source the talent. With the BILLIONS in profit each year and more BILLIONS in investments, you would think USAA would support US employees. Makes you wonder.

You are right. Our management goes there on a rotating 3 months schedule. It is all about getting the cheapest labor possible. I am not having good feelings about how secure my job is. I was asked how I would feel if our dept work got sent to India and we had to do something else.

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disguntled phone jockey in san antonio in San Antonio, Texas

31 months ago

My new manager called me to her desk. I had FMLA for my father. She asked me to come up with a schedule or two to reduce the time off I had been using. She had noticed a trend with my time off. She used the excuse that I would want more time with my family.

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stressed out in San Antonio, Texas

31 months ago

Is there life after USAA? I am fraid vI am going to get fired. What do you tell new employers if you do get fired for not getting along with people, especially your boss. They are being intrusive go me on personal issues that are no business of theirs.

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onlywords in Colorado Springs, Colorado

31 months ago

Yes there is life after USAA. Yes, they should not get into personal issues with employees but they do all the time........best thing to say is that it is personal and I don't wish to discuss this further. Managers get judgemental when they should not.(what goes around comes around) Also if you leave USAA legally you don't have to say anything about it to your new employer. Verification of employment isn't suppose to discuss details. Bosses are not allowed to socialize with their employees or be friends. This may differ in San Antonio. Managers think they are like the powerful OZ but at least in the end he had a heart. They have a difficult time separating themselves from this role and forget to be human. Wish this wasn't all true.

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stressed out in San Antonio, Texas

31 months ago

What do you mean by legally? I didn't do anything illegal if that is what you mean. They used to leave me alone and everything was fine now they're looking at really small stupid stuff. I wish I could say the whole story but I am afraid to because they are probably reading this. I feel if I do get fired saying it is personal won't cut it. Would I even have to admit if I did get fired? Is there a way I can just tell new employers how long I worked there and what my job was. I am going to try to find something else before it happens. I am also going to apply for FMLA.

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onlywords in Colorado Springs, Colorado

31 months ago

I would research it on line but I think legally the place of work (USAA) can't say anything about you if someone inquires. I believe they can verify how long you worked there and your job assignment and that is it. The HR where I worked didn't really help much to resolve issues with a manager. I used FMLA once due to anxiety but I rarely took off work to use it, I did it to protect my job. USAA doesn't like FMLA too much. Sometimes it's better to ride it out until units get changed around and you can get a different manager. The other thing to consider is they do like to "nit pick" so try not to take it personally, you will find they do this to everyone. I hope this helps.

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disguntled phone jockey in san antonio in San Antonio, Texas

31 months ago

stressed out in San Antonio, Texas said: What do you mean by legally? I didn't do anything illegal if that is what you mean. They used to leave me alone and everything was fine now they're looking at really small stupid stuff. I wish I could say the whole story but I am afraid to because they are probably reading this. I feel if I do get fired saying it is personal won't cut it. Would I even have to admit if I did get fired? Is there a way I can just tell new employers how long I worked there and what my job was. I am going to try to find something else before it happens. I am also going to apply for FMLA.

It is none of their business if u are out on fmla. but trust no one. managers don't care about you. hr and ethics will come and bite u in the ass.

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screwedatUSAA in San Antonio, Texas

31 months ago

stressed out in San Antonio, Texas said: Is there life after USAA? I am fraid vI am going to get fired. What do you tell new employers if you do get fired for not getting along with people, especially your boss. They are being intrusive go me on personal issues that are no business of theirs.

It's time to go somewhere else..same crap happened to me in IT...they look for stuff...USAA is not the same anymore..unless you cheese like crazy..

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onlywords in Colorado Springs, Colorado

31 months ago

It's true, trust no one.

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nonefornow in Arizona

31 months ago

I am already having such anxiety about going into work this week. I am going to apply for FMLA for my mental wellness. They have dumped the jobs of two people on us when we are already short staffed. I just hope I can find something decent before they fire me. I am sure they are looking for reasons to.

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sound-n-vision in Sacramento, California

31 months ago

nonefornow in Arizona said: I am already having such anxiety about going into work this week. I am going to apply for FMLA for my mental wellness. They have dumped the jobs of two people on us when we are already short staffed. I just hope I can find something decent before they fire me. I am sure they are looking for reasons to.

I know how you feel. When I finally decided to resign back in 2004, I was having the same feelings on Sunday evening. HOWEVER, I can tell you that prety much all companies unless you are government are going to treat you this way! That's the nature of the NEW order. My current employeer is going the same crap that USAA starated doing so they can try and get rid of people without having to lay them off without cause...to try and avoid paying unemployment... Welcome to the 21st century.

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