Are you still proud of USAA

I worked for USAA for a year. I started in an entry-level position in Policy Service. Sales was never my biggest virtue. However, I managed to become the #1 top referral employee in MST (department of more than 100 employees) for 6 consecutive months. My manager Lisa was very unethical and unfair. She talked down to our group and ridiculed us repetedly. After I felt that 'enough was enough,' I reported her to the Ethics Department. Of course, we were constantly told that it was confidential. Unfortunately, this was not the case. My manager began to look for ways to doubt my performance and I was fired. Of course, not being a native Texan, I was unaware that Texas is an 'at will' state. Obviously, there was not a living soul that could help me! Not only is this a horrible company to work for due to unfairness, it is also extremely difficult to move up because USAA is a firm believer in 'senority.'

I worked for usaa for two months ..right up until the day they put us on the phones alongside out "coworkers"...the drones that had the brainwashed tone and the look of a dead fish in their eyes. All I saw at USAA in Tampa was a group of middle aged women that have worked there all their lives because their husbands made more money and could support the "call center hoby"/

If you have any pride and an origional thought.....dont work there..but take the job and mild the 8 weeks of training for 29k with a degree.
Geeeeezzzz

Greg in Tampa, Florida said: I worked for usaa for two months ..right up until the day they put us on the phones alongside out "coworkers"...the drones that had the brainwashed tone and the look of a dead fish in their eyes. All I saw at USAA in Tampa was a group of middle aged women that have worked there all their lives because their husbands made more money and could support the "call center hoby"/

If you have any pride and an origional thought.....dont work there..but take the job and mild the 8 weeks of training for 29k with a degree.
Geeeeezzzz

Out of curiosity, why did you take the position and what were you expecting? It's a boring call center job for an insurance company, what possible reasonable expectations could you have had that were trounced thoroughly in the course of a single day?

Greg in Tampa, Florida said: I worked for usaa for two months ..right up until the day they put us on the phones alongside out "coworkers"...the drones that had the brainwashed tone and the look of a dead fish in their eyes. All I saw at USAA in Tampa was a group of middle aged women that have worked there all their lives because their husbands made more money and could support the "call center hoby"/

If you have any pride and an origional thought.....dont work there..but take the job and mild the 8 weeks of training for 29k with a degree.
Geeeeezzzz

29k with a degree. They're paying $30k for kids with only highschool degrees. I'm disengaging all of my products from USAA. Since the type of people they're hiring now adays are below standard, I don't trust anything I have with that Company.

I can tell you that as of 2 years ago I noticed the change in the quality of service given by USAA. Once known for its personal service you cannot get a decent rep on the phone to provide customer service. If you speak to anyone they sound like they are VERY YOUNG and have had absolutely zero customer care training. They just dont know how to quickly and effectively solve problems. After being on the phone with USAA for 2 hours today trying to sort out a simple problem I decided it was just easier and quicker to open an account at another lousey bank over the internet in 10 minutes. What is the difference and why would I stay with USAA as they offer nothing these days which is better than the average bank. At least the average bank has 24/7 phone service and many branch locations. I banked with USAA for 20 years and I am sad to see such a once great company reduced to nothing special in its market place.

I can tell you if you have been a custoner of USAA you would understand why this guy left....the service in the last two years is abyzmal.

Good on you for leaving...this company sucks now.

Johnna Calverase in Jyderup, Denmark said: I can tell you that as of 2 years ago I noticed the change in the quality of service given by USAA. Once known for its personal service you cannot get a decent rep on the phone to provide customer service. If you speak to anyone they sound like they are VERY YOUNG and have had absolutely zero customer care training. They just dont know how to quickly and effectively solve problems. After being on the phone with USAA for 2 hours today trying to sort out a simple problem I decided it was just easier and quicker to open an account at another lousey bank over the internet in 10 minutes. What is the difference and why would I stay with USAA as they offer nothing these days which is better than the average bank. At least the average bank has 24/7 phone service and many branch locations. I banked with USAA for 20 years and I am sad to see such a once great company reduced to nothing special in its market place.

Curious as to why this is? I worked there for ahout 15 months. My call-handle time was always the best. Guess what my manager said? "You are too fast amd efficient on your calls!"

Uh, I thought we were told these are busy military members and their time was valuable???

I had Usaa coverage for more than ten years after a death in the family lost of two business's and my job this compassonate company threw me to the dogs, to hear their new advertising campaign calling to bail out people in need rings hollow. this is one of the most shallow companies I have ever had a relationship with. After years of paying my bill when I began to have trouble never did I recieve a call asking if I was ok or having a problem but I did recieve calls to infrom me I was going to have to pay higher costs and and lump sums instead of broken up payment...if I was having trouble paying the smaller payments did they think paying a larger one was easier? then they cancelled me after I tried my best to get back in to good standing USAA SUCKS OUT LOUD

i work for USAA in a third party call center. i know how all of you feel. i'm not going to give names, but there are some centers who don't train their soon to be reps efficiently. when i first started i had no idea how to work anything (not to mention i didn't have the most knowledge in banking) but the managers just told me to "wing it". so i did.
someone mentioned earlier about making close to 30k, well i'd be lucky to barley meet 19k. i love helping you guys, and so do "most" of the agents, but it's really hard to get that great service from USAA from years ago because the company has changed so much... and none for the better. they slave drive some agents. as i had stated, most don't care anymore, and i think that's the most important part of a relationship between agent and client. one thing i can say good about the company is that they really strive to meet excellence. they have made it so hard just to pass a monitor these days that it's lowered morale all through the company. we fail a monitor if we don't, as they say "probe" the member for the reason of the call. some of you really don't have them time and find it rude if someone asks "why are you moving this money" "what are you going to buy".
the job itself has drained me mentally to the point where i don't much care about doing the job, simply because of the way the company is ran and how low the agents are treated. i still help you all in any way possible and more if i feel you could benefit.
i'm the worlds most generous person when it comes to refunding nsf fees. 29 dollars!!! you can go into debt so fast, and i know it's hard on you all.. i think it's unfair.
the whole point of this is that i want you all to understand, you may get a bad rep, but it's not that they don't have experience, the morale in that company is so bad cause they push us to the point where it's hard to do the job. believe me though, we care. corporate america seems to forget that we're human. USAA SUCKS MORE THAN BOY GEORGE

I used to be proud to tell people I work at USAA, but now I am ashamed. They have done so many unethical and illegal things during my time there that they have lost all loyalty and caring from me. A human can only care about something or someone if they are cared for as well and USAA has breached my trust. They are awful and if you must work there, stay until the bonus IF YOU CAN GET ONE because they are making the standards too high for anyone who is not upper management to actually get one.

I just quit USAA a few weeks ago, and let me tell you everything on these forums and Jobvent and all the other sites is true. I must admit I was fooled by the "reputation" the company has for being a great place to work so I didnt bother to do my homework before accepting the position. I hated going into work everyday, having to pretend to care about the members so I could gain their trust and offer them more products because we were "helping" them. It made me ashamed some of the sales tactics they use to get ppl to buy things. I lasted 6 months but quit when I found something else. At first I thought it was just me but all of my teammates hated going in to work everyday as well. Our team started with 13 ppl and was down to 9 but the time I left and I wont be the last either!

Former USAA Emp in Round Rock, Texas said: I just quit USAA a few weeks ago, and let me tell you everything on these forums and Jobvent and all the other sites is true. I must admit I was fooled by the "reputation" the company has for being a great place to work so I didnt bother to do my homework before accepting the position. I hated going into work everyday, having to pretend to care about the members so I could gain their trust and offer them more products because we were "helping" them. It made me ashamed some of the sales tactics they use to get ppl to buy things. I lasted 6 months but quit when I found something else. At first I thought it was just me but all of my teammates hated going in to work everyday as well. Our team started with 13 ppl and was down to 9 but the time I left and I wont be the last either!

I am glad you found something else. I hope you will find happiness because where you were before, you would only find despair. USAA is not the only big company out there who offers benefits. They lure you with their nice big buildings, gyms, cafes, and health plans...then you find out none of that is worth your health and self esteem. And to be really honest, their health plan gets worse every year. It sucks!! I hope I am as lucky as you...but I am trying to finish school as fast as I can so I can hightail it out of here like some of my other friends have once they graduated.

I was terminated from this wretched place just about a year ago. They fabricated insubordination reasons, which then disqualified me from TX unemployment benefits. This place breaks so many insurance laws I really wish more members would call the DOI and complain. They are only concerned with the bottom line. I had a good position and good pay. I worked very hard and "towed the company line." I had many products with them, but no longer. I know the P&C side inside and out and could tell stories that would make anyone's blood boil. My manager was a horrible person who lied to my face multiple times. May this place get the karma it deserves!

I would strongly suggest that USAA be considered as a last resort employer. I could write an entire book on my year and half rein of terror during my employment. It was hands down the worst job I've ever had.

When I was originally interviewed for the member service specialist I was told that would only be actively listening and filling obvious product gaps when they came up. Two days into training, they decided to inform us the job was hardcore sales and if we were told differently we were "lied to". I should've known then that things would not work out.

The atmosphere in that office is toxic. It is very rare to see anybody smile, or even pretend to be in a good mood. The stress level is so intense that towards the end, I was actually sick on my way to work. I would sit in my car for 10 minutes debating whether I should drive off instead of going to work.

They work people incredibly hard. It is unusual to get more then a 3 second delay between calls. You are expected to take these back to back calls for the ENTIRE shift, 40 hours a week, not even a 1 minute pause is acceptable. The majority of these calls are people screaming and yelling. They have no filter and they have no problem abusing the staff. USAA expects you to tolerate it no matter how abusive they become. Not only do you have to tolerate the abuse, they still expect you to pitch product sales to these basket cases.

They remind you how "lucky" you are to work there and threaten to find someone else anytime you push back about the abuse.

Anybody wanting more information is welcome to ask me. Anyone contemplating employment there should at least be informed of the risks

Everything thing in the previous posts are exact descriptions of what I experienced working at USAA in the Member Contact (MSR) area. The lower level management that I worked with was so terrible that it was actually laughable. The workplace environment that management fostered was one of fear and intimidation. Don't get fooled by the marketing phrases that USAA uses, "Military Values" etc. I was career military, and the management I worked for at USAA would have ALL been fired for incompetency and poor ethics if USAA actually practiced what they preach at the higher levels. Working there was such a bad experience that I am still passionate about the whole situation even though I quit several months ago.