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Techtech in Looking for better things outside of, Rhode Island

78 months ago

Went to an interview recently -- it's a lot of hype about how it's a sales center but it looked like a telemarketing set up to me. Lots of nerdy people. Anybody know anything about this outfit?

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goodtimes in Phoenix, Arizona

78 months ago

Ive been with USAA for over a year. I love the environment. if your ready to be on the phones all day and and make great pay no commisions then your good to go.
everyone here has great work ethis and are a speacial breed indeed. everyone is treated very well. everything is provided to make your comfortable. there is always room for advancement. it does have sales involved but not cold sales at all! not even close. you only suggest what the member needs. if they say they'll be buying a car soon let them know they can do it with us. if they say there moving let them know how we can help. if nothing is going on let them now were here for anything they need. nothing forced at all it always makes sense.
It's a great place to work and show your support to our military.

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CANNOT AFFORD TO QUIT in San Antonio, Texas

77 months ago

Boy, what company do you work for? USAA is no longer the perfect place to work for. In our department things are constanely changing not for the best but for the inconvience of the member and the representative. NMS and Policy services is very much like a call center. Your Open time is closely monitored as well as your long in time. breaks, and potty breaks. We're overwhelmed with work and a user unfriendly computer system. If you don't follow the KUP technique (know,understand, and provide) to the tee and don't ask open ended questions your out of their whether your sales are high or not. Your yearly bonus & raise depends whether or not you get along with your manager or how many brownee points he or she is trying to acquire. yes, you must be a yes person and are told that you must live and breath USAA during work hours and after hours. It is a smoke free enviroment as soon as you enter the company grounds even if your smoking in your veh it can be terms for termination. On many instances, if you get caught on a call, at the time you should be leaving for the day, you are told to come in late the next day and won't be compensated for the overtime. If this sounds like a company you would like to work for by all means go for it and good luck.

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run for the hills in Providence, Rhode Island

74 months ago

Techtech in Looking for better things outside of, Rhode Island said: Went to an interview recently -- it's a lot of hype about how it's a sales center but it looked like a telemarketing set up to me. Lots of nerdy people. Anybody know anything about this outfit?

you got it plain & simple...they layed off half the staff in october...run ...run as fast as you can from that gig....

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