USAA Interview Questions.

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Host

It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at USAA?

Any advice on striking the right note?

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Callie in Colorado Springs, Colorado

89 months ago

I know there is a lot of negative things floating on this website about USAA but take it all with a grain of salt. Every job is all about what you make of it, and what you bring to the table.
The hiring process is one of the most intensive I have ever been through at any job, but it has been well worth it. It took about 6 weeks overall, which is not unusual for big companies that invest a lot of time and money into making sure they are hiring the best, so again, just be honest, be yourself, and I am sure you will do fine- hope this helps!

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marie in San Antonio, Texas

88 months ago

I don't agree about the quickest way to get in is through the job fair..I applied online and receive a call the next day..that same week I had all my interviews.I took a tour in san antonio and that place was great.Every job is what you make of it..its not all on the company..

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Joe in San Antonio, Texas

86 months ago

I completed my final interview for the life sales specialist position 3 weeks ago, but have not yet heard back on a job offer. Training starts 2 weeks from this coming Monday. The career center still has the job posted and my status on the website says 'interview in progress'. I felt that the interviews went very well as well as my testing, but I am a bit worried now that I haven't heard back from them. Is this situation normal? Or should I assume I am not going to be hired..

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Cheryl in San Antonio, Texas

85 months ago

Joe in San Antonio, Texas said: I completed my final interview for the life sales specialist position 3 weeks ago, but have not yet heard back on a job offer. Training starts 2 weeks from this coming Monday. The career center still has the job posted and my status on the website says 'interview in progress'. I felt that the interviews went very well as well as my testing, but I am a bit worried now that I haven't heard back from them. Is this situation normal? Or should I assume I am not going to be hired..

I am told that it takes about 6=9 weeks sometimes

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Stressed and Worried in San Antonio, Texas

84 months ago

I'm getting a degree in IT Security. I currently have a phone interview with a USAA HR person soon. What common questions will they ask that are related to IT, if any. If it's really the same kinds of questions about loyalty, integrity, etc, then replies on that would be ok too! Thanks a bunch!

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Not in Brownwood in Brownwood, Texas

83 months ago

I applied for a job in the EBO department recently. I submitted my resume through the USAA website and was invited for an interview about two days later. After the afternoon interview, I was offered the position at 8:30 the following morning. It's been a week after the initial offer and the background check is winding up. For this department, the process went very quickly. I cannot say how it goes in other departments.

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Not in Brownwood, in Brownwood, Texas

83 months ago

Whoops, I missed the entire point of the question. The first interview had questions similar to:

What do you find easy that others find difficult?

Tell me about a crisis and how you overcame it.

What do you know about this company?

Why should we hire you?

There were more questions, but this is the gist of the part of the interview. The interviewer had a standard form with the questions and busily jotted down my replies. Google "most common interview questions" and you'll get a good idea about what you'll get asked. Study up, but don't memorize the answers given on the search results. Come up with answers that are true and pertain to you.

Other questions were more technical in nature (if applicable). You can easily answer those if you truly know the stuff that's on your resume. These are the objective questions so they know you're not fluffing the resume with keywords. For all interviews--not just at USAA--take a breath and have a discussion. For me, interviewers respond well when things get more interactive and you ask some counter-questions.

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former employee in San Antonio, Texas

83 months ago

Callie in Colorado Springs, Colorado said: I know there is a lot of negative things floating on this website about USAA but take it all with a grain of salt. Every job is all about what you make of it, and what you bring to the table.
The hiring process is one of the most intensive I have ever been through at any job, but it has been well worth it. It took about 6 weeks overall, which is not unusual for big companies that invest a lot of time and money into making sure they are hiring the best, so again, just be honest, be yourself, and I am sure you will do fine- hope this helps!

Its not that they take the time to be worth it. Its that they are so behind the times that they can't handle it. I know. I have personally taked to the hr area and been in a room when a VP asked them to speed up the process for his area. He was loosing people for a high demand people do to the time it took.

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Webdesigner in Los Angeles, California

83 months ago

To Not in Brownwood - I have an upcoming interview with EBO and am a little nervous about it. What was your impression of the team? Have you heard back from them? Thanks!

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lee Marvin in Virginia Beach, Virginia

79 months ago

Host said: It's always hard to know what to expect when going in for that interview -- and preparation can make all the difference. What is the interview process like at USAA?

Any advice on striking the right note?

When I worked there they put a lot of stock in referrals. Plus at the time, and this was 2 years ago so it may have changed, there used to be a referral bonus for the employee if the person they referred was hired. If you know someone who works for the company it's a good way.

When I was hired they had a a couple of different tests one was for keyboarding but it was very minimal 25 or 30 wpm. A couple of different interviews, drug test and background check.

One of the interview questions was, "where do you see yourself in five years".

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Frank Leigh in Chesapeake, Virginia

79 months ago

lee Marvin in Virginia Beach, Virginia said:
One of the interview questions was, "where do you see yourself in five years".

Tell them, "Working at Geico..."

Hehehe

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J-Me in Fayetteville, North Carolina

77 months ago

Hi Everyone! My Family and I are moving to Colorado Springs in November of 2008. I have my heart set on working for USAA. I hear they have an onsite child care which is perfect for me. Can anyone that works for USAA in Colorado Springs tell me about the quality of their child care programs and also I hear Networking is also a really great way to get a job. Despite all the negative remarks about the working enviornmennt, i believe everyone sees things differently and is always in a different situation. I love being a member for this company and the customer service that I recieve when i call. So please contact me at missjei@gmail.com. Thank you!

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ms gurley in hampton, Virginia

76 months ago

Wow I applied for a job with USAA and unfortunately I didn't get the job. After 2 assessment and 2 telephone interviews I was disappointed. Not because of the hiring process but because I REALLY wanted the job. I see the company is still looking to hire for the position I applied for...Good luck everyone...it reallys appears to be a good company to work for.

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juzzin in San Antonio, Texas

72 months ago

just to update this forum, i have recently gone through the hiring process for USAA and can add a little info. as all have said here, the hiring process is somewhat intense, but i've been through worse and came out with an offer.

i had an initial phone screen to see if i would be interested in the position. from here they sent me the first of the assessments by email. after completing this assessment i was informed to call the rep back where she gave me the results [a pass or fail]. then was scheduled to take an on-campus assessment in which they will give you the results immediately. from here you are scheduled for a second phone interview, which lasts about half-an-hour. during the call they will ask you some questions about your current position, how your skills would transfer over to this position. i got the impression the rep was really trying to get a feel for me. after this call, if successful, you will be scheduled for a drug test and meet with the hiring managers where the interview will be conducted by two managers with both of them asking questions. alot of typical questions but you will have to go through a role-play [mine was an upset customer], which was kind of fun. Also, you will have to use different examples from your phone interview. this part of the interview is pretty structured. then they go over the position and your done!

my interview went well. i was contacted a few days later by a staffing rep and she informed me of the contingent offer. we are currently in the process of a background check. after this is completed, i will have a meeting with a staffing member to sign if i take the position.

i know there are a lot of negative comments about this company on here but i will say that everyone i spoke with was very friendly, prompt, and courteous. the hiring managers i met were very professional and seemed to enjoy meeting with candidates. it was actually one of the best hiring processes i've been involved in.

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brittany SPEAFRS in San Antonio, Texas

72 months ago

We call them HR

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JohnSchmoe4 in newport beach, Virginia

72 months ago

What did the on-campus assessment involve? Is it an interview or computer questions??

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juzzin in San Antonio, Texas

72 months ago

brittany SPEAFRS in San Antonio, Texas said: We call them HR

well, they call themselves staffing.

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andiedog in Riverview, Florida

71 months ago

I just completed my second phone iterview. I think it went well. The individual that i spoke with statedthat she will contact me by either email or phone no later the this Friday Sept 19. 2008. Is this typical? I feel as if though I did ok, but there is always that uncertain feeling. After the phone interview I sent a thank you letter. Will this help? I trully want to work for this company as I my self am a retired member of the US. Army and USMC. and fell that my experience of over 15+ years in claims will be helpful to the company.

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andiedog in Riverview, Florida

70 months ago

Recently I had the oppertunity of interviewing for a postion with USAA. I was called by the HR Department about a potential opening in the Tampa office. After speaking with the HR person she sent to my home compter a test which i completed and passed and was moved on to go to the campus located in Tampa and took another test and the had a phone interview. after the 2nd phone interview the young lady indicated that she would contact me and let me know if i made it to the next round.

Well here is what happened. I received a e-mail from them on a Saturday morning saying that I was not excepted for the next step. I said to my self Holly Crap. you mean to tell me a person with well over 15+ years of claims experience and working with Law Offices along with Consulting for one of the biggest fortune 500 insurance companies in the world is not qualified to do insurance in a call center enviroment. PLEASE
and what even bothers me more than this is that I hold 2 honoarble discharges from the military. 1 with the USMC and the other from the US Army.
This is how USAA treats prior service members???? If this is the case I sure hope that our vets are being treated betters then this. They say we help all military families, wifes and former service members with any and all claims situations and financal situations.
Would you want some one like this to help you? I find it quite appaling at the least to know this is how prior service members are treated when it comes to employment oppertunities with USAA.

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Cool Man in San Antonio, Texas

70 months ago

HR has their ways of choosing people. They are dead serious when it comes to interviews. It's almost like a science. This all depends on the type of job class you're going for. If you're going to be on the phones, it's all about how well you interact with people. I have a friend who interviewed for an MSR job and they drilled her on speech and personality. I guess what they really want to ensure is that you have the right personality. Of course, they also want skills, but they will train you over again 'their' way, so they place people skills above anything else when it's dealing with member contact on a daily basis. USAA is 65% MSR's and the rest is staff. Don't give up - I've only been working here for a year in IT, but no matter what you do, you will enjoy working for a great company. It's all about whether it's your cup of tea, though.

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leftu2008 in San Antonio, Texas

70 months ago

Cool Man, thanks for the encouragement. It's also about who you know though. My boyfriend works there, he referred me and I am about to do an assessment on campus in a couple of days. I hope I pass/do well so that I can go through the interview process. I'm going to pray very hard that I make it. I hear a lot of great things about USAA. Every company as its ups and downs, but this company has been around a very long time..they are doing SOMETHING right.

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Cool Man in San Antonio, Texas

70 months ago

leftu2008: good luck and hope it works out. You'll really enjoy the atmosphere here so don't give up. Let me know once you're in and I'll treat you out to some starbucks on campus ;)

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JelloJiggle in San Antonio, Texas

70 months ago

I did an intitial phone interview for a Member Relationship Specialist and then was emailed an assessment over the weekend (which I passed!). I was called in to visit the campus to do another assessment...which they said would be a call center simulation and some math/writing test.

I am curious. What exactly to they test on with the math portion of the assessment? Im a little nervous because I hate math, never really been too good at it unless its SIMPLE math. Can you give more info on what this assessment on the campus in San Antonio is like?

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JCBrown in San Antonio, Texas

70 months ago

I'm going for the same position. You're in for a treat! I just had the test and it was more difficult than I thought. It's not really simple math, it's dealing with percentages and such. They're put in the form of word problems, and some have different steps to them. like finding the pattern, then finding the percentage or the numerical answer.

Then there are the critical thinking questions, and those are hard. It's stuff like, if Bill makes more than Mike but less than James, but Steve has been there longer than....

I don't want to scare you off! I'm just trying to give you a heads up! Just focus, use their calculator, and the pad and pencil they provide. Just give it your best shot. I though I had for sure failed but was pleasantly surprised when they told me I passed. Now I have a phone interview.

Good luck to you!

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JCBrown in San Antonio, Texas

70 months ago

The first thing you get tested on is a customer call simulation. Make sure you read the instructions carefully and that you attempt the sample exercises first. You wear headphones and listen to "customers" and you have to type in their information as fast and accurately as possible. It's a timed test. There's also an assessment kinda like the one you already took online about your attitudes and such. That one's the easiest. Then there's the math and critical thinking that I already described. Those are timed too. Then you watch an 8 minute video about USAA then watch and listen to a simulated customer call on powerpoint. In total it takes about two hours.

You don't get interviewed. When the recruiter contacted me I was under the impression I would be interviewed, but no. It's just the assessment. The interviews come later if you pass.

That's all I have for you. My next step is my phone interview. I'll kee in my mind the "trying to get my foot in the door" no-no. Oh yea, if you make it to the interview phase the recruiter told me to be ready to list specific examples of problems I've encountered in my past job and the solutions I found, particularly when it came to dealing with a difficult customer.

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JelloJiggle in San Antonio, Texas

70 months ago

Thanks a lot for the helpful info. I am definitely brushing up right now on my math skills.

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kjw in Colorado Springs, Colorado

70 months ago

Does anyone know how important your credit is when they do the credit check?

I have worked for American Family Insurance and the report came back not recommended because my credit isn't in all that great of shape. After I sat down with my boss and explained what is on my credit and corrected something that wasn't supposed to be on there... He pushed me through and I got appointed.

Will USAA be as forgiving?

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JelloJiggle in San Antonio, Texas

69 months ago

What is the hierarchy like when you work in PNC (Insurance). If being a Member Relationship Specialist is the entry-level position, what positions at USAA are there to work your way up? What is the hierarchy like?

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JelloJiggle in San Antonio, Texas

69 months ago

Oh man. I just had my phone interview today (after I had taken the on-campus assessment). I just get the feeling they are not going to call me back for an interview with the hiring manager. The phone interview was more of the lady going over my resume and asking me what kind of sales Ive done in the past (which is not very much) and me telling her that Ive just been going to school fulltime all these years and just got done with my education (masters degree).

I wasnt asked any kinds of questions like the typical interview questions. Im a little worried now that I probably didnt get picked for the position since she told me that I will be notified in 1 to 2 days whether I recieved an interview or was not selected for the position.

What do you guys think of this...does this mean I probably didnt get selected for another interview???

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JCBrown in San Antonio, Texas

69 months ago

I had my phone interview yesterday and today I got an email that I didn't get chosen. I wasn't shocked because I could tell by the way the lady responded to me and the way she cut the interview short after I told her I didn't have much experience that I would probably not get hired. I was expecting the regular interview questions but didn't get them. That's when I knew... It still sucks though.

I don't understand why they even allowed me to interview if they had my resume from the beginning and they saw I didn't have experience and that I just graduated with a BA. Oh well. Good luck to you JelloJinggle. Did you apply for any other positions at USAA?

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JelloJiggle in San Antonio, Texas

69 months ago

It's starting to sink in that Im probably not getting another interview or getting hired. It sucks majorly. Believe it or not, its such an emotional rollercoaster when it comes to looking for a job. It's like you work so hard to get a college degree (for me it was 2), and it seems like no one recognizes that. Plus the hours and days you spend (even money) on looking for a job...applying, maybe buying an outfit so you look presentable even though you cant even afford to eat.

Ive been looking for work for such a long time now. It frustrates me to see people with less potential in jobs that I could easily do. Ive done the right things in life and made the right decisions but yet no one seems to take notice of it. I have a feeling Im gonna get that email that they are passing on me. Ill probably just end up having a very negative view of USAA after this...after applying, talking in the first interview, taking that on-campus assessment for 2 hours, taking the online assessment, and re-doing an application for them.

It's so disheartening and discouraging. I think that after this interview it's just proof of a very long and difficult road ahead of me. I dont feel as positive anymore about my job search or my future and I even start doubting whether going to college was the right choice after high school. How sad and depressing. Thats how Im feeling right now.

Anyway, I did apply for other positions but the status says I am not under consideration.

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leftu2008 in San Antonio, Texas

69 months ago

JC and Jello...I'm really sorry to hear what has happened....Jello, don't give up...just wait until you get official word. I have my assessment on Monday and we'll see after that. Supposedly they are looking to hire a lot of people. I guess they just really want to make sure that you can cross sell and be a phone person dealing with sometimes very angry or irritated people who call about their polic(ies). Hang in there Jello...Maybe you'll still get that phone call yet.

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JelloJiggle in San Antonio, Texas

69 months ago

Well I got that email today that says "we regret to inform you"...as if it's truly something they regret to do that they couldnt hire me. I think its a bunch of crap. I look at USAA now with disdain after they put me through the whole interview process with assessments, etc and then say I did extremely well on them ...just to have a "phone interview" so they can assess my previous experience (which they did the first time they called me to say there were "interested"). I dunno. I try to look at this as a sign that it wasnt meant to be...maybe im destined for something better. But you know, its hard thinking that when you cant find a decent job (after dedicating your life to getting an education).

Ill take it with a grain of salt and use the advice ppl gave on this site. Maybe ppl were right about USAA. Its a crappy company to work for and dont operate under the values that they expect their employees to how. F&^% USAA!!!

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Addicted in San Antonio, Texas

69 months ago

Sinking, maybe, in terms of revenue. USAA is more web-based now and they seem to focus more on automating their internet site and keeping members connected there all the time. With that, their technology is progressing and expanding very fast..it's no wonder they usually have frequent problems with their site and thus, contribute to lower customer satisfaction. This causes revenues to drop off; however, not by much. They do kick butt in providing 1 on 1 member contact by their MSRs. Those MSR's are the money makers and they still do provide best in class service. Otherwise, we wouldn't be getting a higher Xmas bonus this year ;)

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TheMilkMan in San Antonio, Texas

69 months ago

You must represent the <1% of disgruntled customers, because USAA treats me like a king. I LOVE the fact that everything can be done online. I don't have time to visit branches and deal with the long wait time.

As far as knowledge, these reps really know their stuff. I haven't ever had a bad experience with any of them. I guess you just had one bad day. Geico is great and all, but they don't have bundled services like banking, investments, and life insurance (Geico has it, but they actually have a 3rd-Party company called Insure.com that offers it -- boo!).
And quite frankly, I HATE Geico's website. I'd rather be with USAA because their website seems more interactive than Geico's.

I don't know anyone that works at USAA, but I've always believed that if you treat your employees good, they will be much happier (the bonuses). I guess that's why they treat us military 'jarheads' great!

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k in Brandon, Florida

68 months ago

I had an interview with USAA on 10/30 and have yet to receive any notification about the interview. The online site shows "interview in Progress" I'm going to assume I didn't get the job since it has been about a month with no contact. Anyone have any insight on this?

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sammielee in Glendale, Arizona

68 months ago

Hi,
I also read these comments during my interview process and they were very helpful..

The whole interview process took about three weeks, I especially enjoyed the face to face interview.. It was very comfortable and professional. All in all I had two phone interviews , one online assessment , another assessment on campus, drug and background check with a final face to face interview, then about a week later I got an offer which I took.. I am very excited to work for this company as all I have heard are good things from the employees who do work there. The benefits are wonderful and very difficult to find in this day and age.

Good luck to anyone who gets a chance to become part of this company.

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sammielee in Glendale, Arizona

68 months ago

k in Brandon, Florida said: I had an interview with USAA on 10/30 and have yet to receive any notification about the interview. The online site shows "interview in Progress" I'm going to assume I didn't get the job since it has been about a month with no contact. Anyone have any insight on this?

Did you ever call them they were supposed to contact me in 72 hours but did not for one week.. in that time I called and emailed the recruiter twice.. they were waiting for background results to come in.. hopefully by now you have heard..

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rhubb002 in Virginia Beach, Virginia

68 months ago

I have a phone interview Tuesday, what kind of behaviorial interview questions should I expect? I really want this job and I want to be prepared! Thanks so much!

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leahmarvin16 in Scottsdale, Arizona

68 months ago

sammielee in Glendale, Arizona said: Did you ever call them they were supposed to contact me in 72 hours but did not for one week.. in that time I called and emailed the recruiter twice.. they were waiting for background results to come in.. hopefully by now you have heard..

Sammie,

I also have the on campus assessment on Wed. I am interviewing for a part-time member relations position. Which position did you interview for? did the assessment have any math questions, or just a mock customer call?

Thanks

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rhubb002 in Virginia Beach, Virginia

68 months ago

leahmarvin16 in Scottsdale, Arizona said: Sammie,

I also have the on campus assessment on Wed. I am interviewing for a part-time member relations position. Which position did you interview for? did the assessment have any math questions, or just a mock customer call?

Thanks

There was a mock customer call, some math questions, some analytical questions, and a personality questionnaire. I was interviewing for Associate Claims Adjuster.

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k in Cleveland, Ohio

68 months ago

sammielee in Glendale, Arizona said: Did you ever call them they were supposed to contact me in 72 hours but did not for one week.. in that time I called and emailed the recruiter twice.. they were waiting for background results to come in.. hopefully by now you have heard..

They were supposed to contact me within 72 hours as well, but I received no call or email regarding the position. I did email the recruiter with no response. The class that I applied for is in March and I was the first person interviewed. So the class is still 3 months out. I think I'm going to call and see if I get better results. the website still says my interview is in progress. If I didn't get the job I would think it would show declined or something.

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leahmarvin16 in Scottsdale, Arizona

68 months ago

can you explain what type of math questions you are refereing to? Math is my weakness and I want to be prepaired. Also, what type of analytical questions? Did you actually interview with anyone?

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rhubb002 in Virginia Beach, Virginia

68 months ago

leahmarvin16 in Scottsdale, Arizona said: can you explain what type of math questions you are refereing to? Math is my weakness and I want to be prepaired. Also, what type of analytical questions? Did you actually interview with anyone?

There was a percent change question as far as math is concerned pretty basic things, the analytical question was like Matt paid more than Elijah, but less than John..that part was fairly difficult. I haven't interviewed with anyone face-to-face. I just finished my phone interview like a half hour ago. I think it went well, but you never know!

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sammielee in Glendale, Arizona

67 months ago

k in Cleveland, Ohio said: They were supposed to contact me within 72 hours as well, but I received no call or email regarding the position. I did email the recruiter with no response. The class that I applied for is in March and I was the first person interviewed. So the class is still 3 months out. I think I'm going to call and see if I get better results. the website still says my interview is in progress. If I didn't get the job I would think it would show declined or something.

Hi hopefully by now you have heard something .. the reason it took so long to contact me was the background check was not back yet.

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sammielee in Glendale, Arizona

67 months ago

leahmarvin16 in Scottsdale, Arizona said: Sammie,

I also have the on campus assessment on Wed. I am interviewing for a part-time member relations position. Which position did you interview for? did the assessment have any math questions, or just a mock customer call?

Thanks

Sorry I was not online to answer your question , how did you do with the assessment? MY math was mostly percentages. I also had word association questions, directional questions,analytical questions like one company did more business than another and so on which one deserved tickets to a game..there was also a timed call center part where you listened to customers call in and do orders which you had to type the answers quickly then take call after call.. Finally there was a section with questions about your personality, how you would handle situations etc..

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rhubb002 in Virginia Beach, Virginia

67 months ago

sammielee in Glendale, Arizona said: Hi hopefully by now you have heard something .. the reason it took so long to contact me was the background check was not back yet.

I am having quite the dilemma! I had a phone interview on Dec 16th and have yet to hear anything! I called the recruiter and allegedy she sent my contact info to the phone interviewer, but that was last Monday! My status still says interview in progress..so maybe all is not lost! The class starts Jan 25th perhaps there is still a chance. But I thought it was odd that my phone interview lasted for like 2 minutes...is that everyone else's experience?

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leahmarvin16 in Scottsdale, Arizona

67 months ago

sammielee in Glendale, Arizona said: Sorry I was not online to answer your question , how did you do with the assessment? MY math was mostly percentages. I also had word association questions, directional questions,analytical questions like one company did more business than another and so on which one deserved tickets to a game..there was also a timed call center part where you listened to customers call in and do orders which you had to type the answers quickly then take call after call.. Finally there was a section with questions about your personality, how you would handle situations etc..

Well, the assesemnt went great. I passed and was scheduled for my phone interview right then. That was set up for Dec. 22nd which also went great. It lasted about 30 min. Then the recruter said I was going to be scheduled for the final interview in a few days. She called on wed. to set that up (24th). So, my face to face final interview is Jan. 6. I have already been sent for my drug test and started the back ground check. I got a call on Friday asking some speciifics about our home based business. Thats it so far. The background process is a bit nerve wracking. They really dig deep. But, I have nothing to hide so I'm not worrieed.

what about you? Where are you at in the process? I was told by my recruter taht the January class is full and I will have to attend the Feb. or March Class. Argh!

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sammielee in Glendale, Arizona

67 months ago

leahmarvin16 in Scottsdale, Arizona said: Well, the assesemnt went great. I passed and was scheduled for my phone interview right then. That was set up for Dec. 22nd which also went great. It lasted about 30 min. Then the recruter said I was going to be scheduled for the final interview in a few days. She called on wed. to set that up (24th). So, my face to face final interview is Jan. 6. I have already been sent for my drug test and started the back ground check. I got a call on Friday asking some speciifics about our home based business. Thats it so far. The background process is a bit nerve wracking. They really dig deep. But, I have nothing to hide so I'm not worrieed.

what about you? Where are you at in the process? I was told by my recruter taht the January class is full and I will have to attend the Feb. or March Class. Argh!

Great you have just the one more step Jan 6.. My class starts on January 12..and yes they do dig deep that is why it takes so long..Will you be working at the i-17 campus or Goodyear..?

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