Has anybody made the switch between retail customer service and call center

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bleu in Phoenix, Arizona

48 months ago

I just applied to the call center and my main concern is pay and hours. I'm used to ending up working a little over my shift every day, which I never mind doing.

I have almost four years with Verizon Wireless. Does this matter with seniority or do I start over for that?

Does the pay stay the same (keeping in mind, I'm customer service, not sales)?

If I end up taming the bus frequently because my husband and I have only one car, will they be able to work with my schedule? Is it a set schedule?

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