Host said: What are the average starting salaries, bonuses, benefits and travel requirements like at West Business Services?
What do you like best about working at West Business Services? Are there any great perks or special treats for employees?
Starting salary depends upon the team, but is usually $9-11 an hour. They offer health, vision and dental insurance after 90 days, along with 6 days of PTO. Health insurance is with Cigna. They also offer short term and long term disability and a 401K. There were no raises this year. Bonuses are dependent upon reaching goals, but also subject to the team manager's discretion.
West measures what they call Key Performance Indicators (KPI), which consist of total calls, successful calls and phone time. What constitutes a successful call varies by client. The goals were recently increased and many teams have a difficult time reaching them. Most of the employees feel this was done to avoid paying bonuses at all. Some teams pay commissions also.
There are two basic types of associates. Sales associates make outbound calls and Customer Care associates take inbound calls.