Media consultant - Any information?

Snk j in Maple Valley, Washington said: LMAO...yellowbook closing 1/3 of all sales offices nationwide..as well as major hub in king of prussia PA

is this true? i mean, can anyone else confirm this? hopefully not an april fools joke... this company deserves everything they get as far as i am concerned.

its is absolutely true...jim mckusker sent out a company wide email on tuesday..

There is an extreme representation of many emotions on this forum:
I found this interesting
There are few things worse than feeling you have failed. You feel pummeled, destroyed, violated, betrayed terrified, angry, guilty, depressed, vengeful, lethargic, impotent and occasionally relieved and resolute. Your defenses have been shattered.

You have sustained a severe blow, a loss of your very sense of self. And the more closely you identified yourself with the job, the greater that loss. Career failure is unlike any other loss; it is a sudden, brutal destruction of self-esteem. Even the death of a loved one does not attack our ego. Mourning for another does not obliterate our sense of self. Career failure often does.

This time period is remembered as being wildly disordered. Actually it is not. The "negative" phases of failure actually perform a positive function. Like the steps in mourning, the stages of failure force us to accept our loss and prepare us for the task of rebuilding. They are:

1. Shock
2. Fear
3. Anger and blame
4. Shame
5. Despair

The speed at which people pass through these phases varies greatly.
SHOCK

First reaction is disbelief, shock, numbness; the mind blocks the pain; it is even possible to be cheerful; the mind denies what it cannot process
State of numbness and disbelief gives way to the awareness of a terrible blow. Can feel like death. When you are your job and someone destroys that job, they have in a very real way destroyed you.
Do nothing; absorb the blow. It is a mistake to make any major decisions during this stage. You may think you are behaving rationally; probably you are not.
What you need is a sympathetic listener, not someone who will offer advice.
FEAR

Close on the heels of shock come the terrors, the ghosts that lie in wait to attack the mind at four in the morning. At first they may be quite specific and even appropriate, but they can escalate quickly to unmanageable proportions.

"What if I never work again?"
Specific fear can be useful; exaggerated, unfocused fear is paralyzing.
When feeling a failure, fear can be a hydra-headed enemy, almost impossible to grasp. Task is to break it down into manageable size, to confront one terror at a time. It is easy for the mind to flit from one terror to another. By taking fear out of the shadows, by not looking at it not as one giant problem, but a set of discrete issues for which solutions can be found, fear becomes manageable.
ANGER AND BLAME

Anger is an important stage because it is a sign you value yourself.
Sense of outrage is so appropriate that the people who do the firing expect it.
Can be a wonderful stage when anger translates into revenge fantasy -
almost everyone indulges in it. Just be sure to keep it a fantasy
For some, the only satisfactory revenge is in achieving greater success. Acting from a desire for revenge is acting for the wrong reasons and can lead to very poor decisions.
Everyone engages in blame which is a perfectly logical response to an unsupportable event. It is an attempt to pinpoint causality and therefore keep the world rational. Can be against oneself or others. Although everyone engages in it, it is almost always inaccurate. It will be your first impression and not a very accurate one
Anger and revenge are temporary and highly useful emotions. They reassert that we are valuable people. Blame helps us continue to believe that the world is ruled by order rather than chance.
These feelings serve a definite function. They become a problem only it they persist.
SHAME

Shame owes its existence to the authority we give other people to judge us. "What will 'they' think of me?"
Shame is an unproductive feeling. If you take back the judgment for yourself, if you like and forgive yourself, you cannot feel shame. No one can make you a victim but you yourself
If ever there was a time for deception, it is during the stage of shame. Save your true feeli

Save your true feelings for one or two close friends. When facing the career world, it is smarter to wear a mask.
"How are you?" "Are you all right?" This is your opportunity to take control and program how others will think of you. Have a well-rehearsed speech that emphasizes the future. Remind yourself that you are in power here.
Activity , at any level, begets another activity and is the best antidote to shame.
DESPAIR

Despair can strike whether or not you have failed, and many people who fail never know its anguish. If you believe in your own worth (self-esteem) and believe in your ability to provide a better future (self-confidence), you will not fall into despair.
What is the connection? It occurs when there is a massive ego loss with no subsequent ego gain and no apparent way out. One of the best ways to hasten this stage is to give in to it and allow yourself to mourn.
"Sit shiva" on your job for a while. Talk about it, think about it, take out the old reports you were particularly proud of. Take out your commendations. Embrace your loss rather than run away from it.
Task is to sort out the person from the loss. You have lost something, but you still exist. If you have a loss, it is important you replace it with a gain. The goal is re-own your positive side.
Remembering our successes in the job we lost not only lets us mourn in a healthy way but also enables us to retrieve parts of our ego.
Almost as helpful as friends during the stage of despair is a change of activity.
The good news is that most depression is self-limiting. No matter what you do, unless you are seriously mentally ill, after a period of a few months at most, the depression will usually have run its course.
The stages of failure are as predictable as the stages of a disease and are just as survivable. Almost no matter what you do, you will get through these "negative stages." What is important is to let them happen so that you can get done with them. The only real dange

"negative stages." What is important is to let them happen so that you can get done with them. The only real danger is getting "stuck in a stage, remaining so fixated on anger, or blame, or shame that you do not get on with rebuilding your life.

All these "negative stages" have a positive function. Like the stages of mourning, their value lies in bridging the time between hurt and healing.

I hope the people here can get to this.

Lynda Pattenson (I am not afraid to say who I am)

Thank You Lynda.

Well said. I can tell that You are a beautiful, caring woman with many gifts. And most of all You are not afraid of the future!

The best is yet to come for all of us.

i have moved on to greener pastures in New Jersey said: don't quit, you will not be eligible for unemployment. Also, if you quit you will not be eligible for the reduced COBRA rates. Just let them fire you, this way you get the unemployment (59 weeks now) and Yellowbook will have to pay 65% of your COBRA bill. Hang in there as long as you can.

I read the above post and another from about a month ago tonight regarding the 65% Cobra payment. And in the post from about a month ago, it even said that if you opted not to sign up for COBRA, you would receive a letter NOW offering it again. I was laid off in the mass November group and could not afford the $842 a month COBRA and I have received no letter telling me about this.

Could someone who knows for sure please confirm if this is correct information?

Snk j in Maple Valley, Washington said: LMAO...yellowbook closing 1/3 of all sales offices nationwide..as well as major hub in king of prussia PA

as much as i wish it were completely true... it would seem this statement is for the most part inaccurate. the offices that are closing are "test sites" for the laptop roll out, no need for an office anymore. money saving move for yb, but of course that was the plan. i do think this is one more step closer to the end though... this is going to save them money, but what are they going to do next when this doesn't work either?

as far as the COBRA thing goes, i heard from another HR Dept. in another company that people that are eligible for this should be receiving letters by the 17th or 18th of April. if you don't want to wait for that, i'd call YB HR, i'm sure they would love to hear from you. :)

Ly Pat, thank you for your psychoanalysis, but all of that really is just conjecture and generalizations. each person on here has their own different story, some i am sure had it coming, some i am VERY sure didn't. but then again, this is the internet and everyone was successful at that job and they got a raw deal - and the people that don't believe that (usually the ones still employed there) just tell them they flat out failed and get over it.

in my old office, there is no question that 80% of the people that are there now do not deserve to be there over the ones that were let go. (but of course i'm only saying that b/c i am bitter and i failed - right?)

jobless10 in Florida said: as much as i wish it were completely true... it would seem this statement is for the most part inaccurate. the offices that are closing are "test sites" for the laptop roll out, no need for an office anymore. money saving move for yb, but of course that was the plan. i do think this is one more step closer to the end though... this is going to save them money, but what are they going to do next when this doesn't work either?

as far as the COBRA thing goes, i heard from another HR Dept. in another company that people that are eligible for this should be receiving letters by the 17th or 18th of April. if you don't want to wait for that, i'd call YB HR, i'm sure they would love to hear from you. :)

Ly Pat, thank you for your psychoanalysis, but all of that really is just conjecture and generalizations. each person on here has their own different story, some i am sure had it coming, some i am VERY sure didn't. but then again, this is the internet and everyone was successful at that job and they got a raw deal - and the people that don't believe that (usually the ones still employed there) just tell them they flat out failed and get over it.

in my old office, there is no question that 80% of the people that are there now do not deserve to be there over the ones that were let go. (but of course i'm only saying that b/c i am bitter and i failed - right?)

I don't know. You tell me. Obviously there is some hostility in your retort...you said yourself it was generalized...so why are you so offended by it? If it doesn't help you...I don't see why it's hurting you? I don't work for YB anymore, so you're making assumptions and being a bit defensive. I don't know what the reasons are for your perceptions, only you know that...so are you bitter? Did you fail?

Laid off account rep in Jenks, Oklahoma said: I read the above post and another from about a month ago tonight regarding the 65% Cobra payment. And in the post from about a month ago, it even said that if you opted not to sign up for COBRA, you would receive a letter NOW offering it again. I was laid off in the mass November group and could not afford the $842 a month COBRA and I have received no letter telling me about this.

Could someone who knows for sure please confirm if this is correct information?

Hi to Laid Off in Jenks,
I was the person who wrote about the COBRA rules. I received my information off of the MSN site and also from the newspaper in my area. I have been paying the full amount required of me since I left. I spoke with COBRA this past Monday and asked if I had to send a payment for April, since I would theoretically have a credit on my account once Yellowbook paid. I was told that they were waiting for the list of employees who qualified (they were expecting the list in the next 2 weeks) the rep told me if I did not hear from them by 4/18 to call back. The name of the company that is acting as the administrator for yb is CTI Administrators, their phone number is (cite will not let me post #). They will answer all your questions and I have to say that this company is very helpful. I will also tell you that for some reason there was a mixup with my paperwork between yb, bc/bshield and CTI. The two people who helped me were a gentleman named Orval (pronounced Orville) from BC/Bshield who conferenced a call with a woman named Pennie from CTI. The problem was taken care of in less than a day. (Totally unlike any other yellowbook experience). Also, going forward anybody who is let go, please be advised that in the past you had 60 days to sign up for COBRA and payments were retroactive to the day your coverage lapsed, well with the new rules you start paying once you reply, not retroactively, so the newspaper (to be cont.

Continued:

The newspaper in my area suggested you wait until a week or so before your deadline is up and then send in paperwork, so you will actually get several weeks of relief. I suggest when you send paperwork, do it return receipt, registered mail, this way COBRA cannot say they didn't receive it in time.

Any more questions, just ask, I check this site regularly. I hope this was helpful.

Hi Laid off,

I would call CTI and tell them that you couldn't afford the coverage at that time and do want to opt in now. If you do not have their number, call yb hr dept and get it. Also, yb only has to pay for 9 months of the 18 months you are COBRA covered.

This site does not allow phone numbers to be posted. So if you don't have CTI address it is as follows: CTI Administrators, 100 Court Avenue, Suite 306, Des Moines, IA 50309

Hey, Ly Pat,

Why don't you get a life and go sell some real estate and get off the Yellow Book board. Go start a self help group or form your own blog.... Everytime I read your Shi* "The Greatest Love of All By Whitney Houston" is playing in my head and it's getting on my nerves. B-O-R-I-N-G......

From my moles at the company, the office closings aren't firings. They also don't represent the company pulling out of the markets, but it does mean one thing. The company is in SEVERE debt, hence they are cutting left and right. The current spin the company is fooling reps with is "it's the recession", but that couldn't be further from the truth. When I was at the company, we had breakfasts, bar nights, freebies, etc. etc. etc. Anyone who thinks this company is going back to that type of spending, after the recession is officially over, is smoking some really powerful drugs. I assure you all you won't see those amenities making a return at YB. This company isn't cutting back to be frugal. They are doing it to simply survive the inevitable. Our parties were thousands and thousands of dollars of food and drinks. This year, you guys had your Xmas party in your offices! Get used to it. No more Xmas bonus. No more gas cards. No more free drink nights, except perhaps once a campaign, if you're lucky. No more ipods, flat screens, laptops for prizes on blitz weeks. I hear you aren't even given gas cards.

The smart reps realize what's going on. The puppets(rookies) are blind to reality.

i have moved on to greener pastures in New Jersey said: This site does not allow phone numbers to be posted. So if you don't have CTI address it is as follows: CTI Administrators, 100 Court Avenue, Suite 306, Des Moines, IA 50309

Thank you so much for all the information!!

Ineeda Newjob in Nevada said: Hey, Ly Pat,

Why don't you get a life and go sell some real estate and get off the Yellow Book board. Go start a self help group or form your own blog.... Everytime I read your Shi* "The Greatest Love of All By Whitney Houston" is playing in my head and it's getting on my nerves. B-O-R-I-N-G......

I wish I could go sell some real estate. BUT I CAN'T! If you would have read my reply to your last post targeted at me you would know that I'M IN THE HOSPITAL...here's an idea...since you're able...why don't you get off the "poor lil' ol' me getting s**ewed over by the big bad man" YB b**ch board and go sell some real estate...seems that might be more productive.

I've left the company but still keep in touch with friends who are there (for now). One friend told me about a conversation she had with her manager. My friend said, "There's a growing consensus amongst the reps that YB.com isn't working for advertisers." Her manager's response? "I don't give a f*!@ - just sell it!" That about says it all. Since I've left, I've been encouraged to find that business people are quite willing to advertise in other media forms, just not yellow pages. It doesn't matter how much the company beats up the reps. You could talk to 1,000 prospects a day and it doesn't change the fact that 99% of the general public doesn't think yellow pages is relevant anymore. Idearc just distributed their books and every day I pass by a pile still sitting in their wrappers outside someone's door. At least they are attempting to give people a reason to use Idearc's directory with the "super guarantee." It's a crock but it's a new message anyway. Apparently YB management has not uttered a peep about that.

AaaCee- I took a look at "proven value" through one of my friends still at the company. It's the biggest scam I have ever seen. Someone needs to explain to me how some headings have more "impressions" than Google does for the same heading. It's preposterous. The information being distributed to the customers is borderline criminal. What's truly sad is how many sales reps just accept the lies and don't recognize the false information. If any of the reps are questioning my information, just go to google and search for hits on any particular heading. Take a figure from YB.COM that looks too good to be true (a heading with thousands of impressions per month) and compare it with traffic on google. YB.COM doesn't work. How could it? Everyone else buys traffic from Google, but your company doesn't.

I don't understand how people don't do their own homework before buying a YB.COM product.

I worked for yellowbook for one year. Coming out of training I was excited, this was before the pay cut all of you mention. I made good money, had good revenue accounts. In that glorioius time, before our economic meltdown finding new was a real challenge but doable. As I worked my Patootie off, I realized the people leaving. At the end of nine months 12 including three managers. Then the pay cut came, the economy started to stagnate, and I was driving in circles praying for anyone to buy something. I wondered how I would pay for gas in my car. Some days I just sat home and cried because I was a single parent and I could not buy food. Dont believe the hype. You will be lucky to make anything doing this. You certainly will not make the money they promise. This company is a churn and burn organization. I would never EVER work for them again. No one believes in print, the only ones who stay in it are doing it for the write off at the end of the year.

To all who got let go in nov and dec. Yellowbook is now hiring again and from what it seemed they are hiring outside sales reps all across the country 4 months after they let go 1500+ in outside sales. They are advertising on Facebook to get people to come and apply. I guess when they let all of us go it real was to save over $3 million on 401k that they wouldnt have to pay. Trust me I dont want my job back.

I have heard the same thing and they are advertising on other sites as well. Unfortunately in our state they don't need to justify their lay off.

z

Ly Pat in orange, California said: "negative stages." What is important is to let them happen so that you can get done with them. The only real danger is getting "stuck in a stage, remaining so fixated on anger, or blame, or shame that you do not get on with rebuilding your life.

All these "negative stages" have a positive function. Like the stages of mourning, their value lies in bridging the time between hurt and healing.

I hope the people here can get to this.

Lynda Pattenson (I am not afraid to say who I am)

Thank you for the well written and completly accurate information. Anyone that does not believe this and lash out in anger are probably stuck in the anger stage. As i have said before, most (but not all) of the people on this board hate YB so much that you can't post anything positive or middle of the raod without getting attacked. If you do not jump on their hate YB bandwagon they will call you every name in the book and also make up new ones. They love to pounce on anyones hope or positive feelings. The are the lowest form of sales rep around. Hope you are feeling better and thanks again.

No! I don't care if you love Yellow Book or hate it. Doesn't matter. If I want to know how I am feeling or self-diagnose I will go read the DSM-IV. I like hearing the good and the bad. This board is about YELLOW BOOK. Not a self help guide written by someone without a PHD AKA Ly Pat.

Misu in Bermuda said: z

wow, things that slow at YB where you have to keep this going? this board has been silent for quite some time, and then you, for all of your preaching about how you have a life and no one else on here does and the only reason you post on here is to defend your beloved company, you come on here and start things up again... why? b/c you are bored? b/c your company is going down the drain and there's nothing you can do about it?

once again, you have proven yourself a hippocrite...

unbelievable.

This board is for information purposes. I think it's very informative to those who are considering entering yellow book's work environment. Candidates must be leery of the con artist managers who patrol the waters at that company. Their sole purpose is to trick you into believing that working like a maniac, until you're ready to fall flat on your face, is the key to success. They will lead you to believe that nothing can't be accomplished if you work "diligently" aka 10 hours a day. If you don't work that hard, you're lazy and a loser, lol. Forget the facts in other words. Is it easy to sell one a week? Of course it is. Selling a starter package is a piece of cake. Can you sell a 3/8 page or half page a week? Absolutely not, people. Can you make real money selling starter packages? Of course not. Yellow book had it right by supplementing the print with internet sales. The problem with this greedy company is they decide to distribute commissions on a monthly basis on internet sales. It's corporate greed, of course, but there is one HUGE underlying reason why they pay their internet's commissions on a monthly basis- the product doesn't work, so the clients stop paying! And of course yellowbook.com doesn't work. If it did, internet sales would have replaced the dying print product years ago. The company doesn't release the drop % of their internet accounts. The company's totals can't be tracked because they went to a sneaky auto-renew policy. It's almost as shady as yellowpages.com's way of charging a customer's credit card automatically every month whether they're in a contract or not. Just ask any rep who has sold many yellowbook.com accounts in any of your offices. I'm pretty sure they will tell you the same thing. The "blank" doesn't work will be the first thing they say. But be careful who you ask. You rather ask a rep who has sold the product for over a year, because he gets to talk to the customer after a year of the site's futility. That's the person to talk to

I think as many have said here, much depends on the local mgmt. If they are good they can inspire you even in a down market or at least make it so you don't wake up with dread each morning! This economy brings out the best and worst in them. I am not surprised at the range of feelings on here. Sit in on a conference call and you can really tell which are the fun offices. Some scream like they are at a pep rally and others, not so much.

I have a few years in and worked for another independent prior to this. Dirty is dead on about YB.com, at least my experience locally. Most of my Top Placements are cancelling. The numbers we showed them to sell it (counts for the number of times a heading pulled in a search)are now not even close to matching up with their account specific Proven Value report. The heading shows 140+ for the month ... he shows 6 for his Top Placement. Hmmmm... And so the chargebacks begin. Take a solid print customer ... increase them with something ineffectual and you lose all the way around. I am embarrassed sometimes how they suggest we spin some of this. Sometimes keeping your integrity and pride means fewer sales. I'm not much of a fake it til YB makes it kind of person.

Still, it is a job and if you can survive without letting corporate garbage get the better of you, it is a better job than most down here. Have I looked elsewhere? Hell yes! Would I tell me best friend to apply for a job? Hell no. Another office and I might feel differently. I chose the company partly due to the transfer potential. I'd ask for the numbers... retention of clients and employees. How are they ranking in the region? Ask other offices what they think of the one you are applying to. Do your homework and Google. Bottom line, some products work well for some, lousy for others and it is harder in some markets to find the good ones and make really good money.

FOR NOW- Excellent post. What shocked me while I was at YB was the way the managers drilled this concept of working hard, because if you did, sales would pour through your doors. The end result was they would claim you didn't work hard enough if you didn't make any sales. Astonishing since everyone else on the planet outside of yellow book's world of fantasy, knows the print product is a piece of sh*t lol. You dare step into the light and they hammer you for being negative. YB can't hire anyone these days, yet they think their print product is still viable. Top placement is a good idea. Too bad it's sold without proper traffic purchases via Google and Yahoo. How is it possible for this company NOT to buy traffic like superpages.com and yellowpages.com does and then expect their product to compete with them? Couple that with the fact yellow book doesn't provide laptops for its's sales force, and you have a really humorous situation. It borders on humiliation, lol.

jobless10 in Florida said: wow, things that slow at YB where you have to keep this going? this board has been silent for quite some time, and then you, for all of your preaching about how you have a life and no one else on here does and the only reason you post on here is to defend your beloved company, you come on here and start things up again... why? b/c you are bored? b/c your company is going down the drain and there's nothing you can do about it?

once again, you have proven yourself a hippocrite...

unbelievable.

BUT IT WORKED !

Misu in Bermuda said: BUT IT WORKED !

worked for what? getting people talking again and giving you something to read while you sit in your office and surf the internet while your reps are out working hard trying to sell a product that is dam near unsellable? i had managers just like you in my old office and you are all that is wrong with YB.

jobless10 in Florida said: worked for what? getting people talking again and giving you something to read while you sit in your office and surf the internet while your reps are out working hard trying to sell a product that is dam near unsellable? i had managers just like you in my old office and you are all that is wrong with YB.

Hope that makes you feel better. If that's what you like to think . I am actually in the field 4 days a week and I don't know too many managers that are.But the board was dull and now it's not. If you don't like it don't read and don't post. But please stop acting like such a bitter nasty loser.

Actually they did away with the cancel anytime thing thank God for the Net products so there will be no more of that at least. You are locked in for a year on YB.com

for now employed in florida--- Do you have a nickname in your office, I think I know who you are.

Misu, sounds just like my old managers at yellowbook......Loves the drama...... although the managers in my former office were far too lazy to actually ride with reps

Misu in Bermuda said: Hope that makes you feel better. If that's what you like to think . I am actually in the field 4 days a week and I don't know too many managers that are.But the board was dull and now it's not. If you don't like it don't read and don't post. But please stop acting like such a bitter nasty loser.

wow again.

if it weren't for your reputation on this board, that might offend me, but given where it's coming from, i don't think i'll worry about it too much. at least the true you is out for all to see now, you don't care about your reps, you don't care about your company, the only thing you care about it the drama - as evidenced by your attempt at instigating the people on here.

asdf - check some of misu's posts, when misu writes that he/she does something... it might not be the whole truth (or truth at all). i'd put money on misu being just as lazy as the managers in your office.

I dont know if it is possible for a manager to be as lazy as one of my old managers, he actually would fall asleep at various company training functions in front of everyone there.

asdfghjjkl, I think I would have enjoyed it if my manager was lazy and fell asleep, instead he was a bully who micromanaged everybody. In hindsight I realize that he micromanaged everybody because when he was a rep he didn't work so he assumes that is everybody's method. He was, is and always will be a d*ckhead and the only reason he worked at yellowbook is because he couldn't make it in his previous profession and his daddy got him the job at yellowbook. (His daddy and the regional manager had gone to college together, so he was hired as a rep and in less than a year he was promoted from being a AR to being a DSM.) Qualities that YB looks for in their managers: snakes, liars, cheats. I checked the ranking of yb.com vs. yellowpages.com vs. superpages.com vs. reachlocal.com on the Compete.com website and guess which company is the ONLY one whose numbers are falling. If you guessed yb you win!!!! Best part about the latest round of number is that Reachlocal now has better usage that yb. I remember my manager constantly telling us that reachlocal didn't matter, they were an insignificant player and would never have the usage the that yb.com.has. He was right on point - reachlocal has risen above yb.com. By the way MISU, the children have been out of school during the last two weeks for spring break, maybe alot of the people who post on this site were preoccupied with the important things to them - their families, therefore posting dropped off. Same thing happened around the holidays.

asdfghjjkl --- no nickname ... that I know about anyway!

Yep, they have tightened up on the NET cancels. Used to be all they had to do was call customer service, whine and they were out. Sad to say, my cancels are coming at the one year mark or they are regrades that stopped paying altogether....out of business or just don't care about their credit. The ones that are sticking quite frankly are not telling me it is working. I am pretty sure they don't know or and in some cases it is chump change to them. The regrades, at first you think they aren't tracking, aren't answering their phone, the usual doubts...then I saw that their proven value numbers were less than 20% of what they say the heading pulls. Not one of mine came in over 50%. Take out the number of times we click on them to prep...click to do the reviews they told us to do...click during your appointment to demonstrate... I am not bitter just very disappointed. Some changes made to both the print and YB.com are clearly not about putting the User first. That whole Underpromise Overdeliver thing isn't working out quite like I thought it would either. Sad.

Misu has no life.... Loves the drama, and cats

For Now Employed in Florida in Cochran, Georgia said: asdfghjjkl --- no nickname ... that I know about anyway!

Yep, they have tightened up on the NET cancels. Used to be all they had to do was call customer service, whine and they were out. Sad to say, my cancels are coming at the one year mark or they are regrades that stopped paying altogether....out of business or just don't care about their credit. The ones that are sticking quite frankly are not telling me it is working. I am pretty sure they don't know or and in some cases it is chump change to them. The regrades, at first you think they aren't tracking, aren't answering their phone, the usual doubts...then I saw that their proven value numbers were less than 20% of what they say the heading pulls. Not one of mine came in over 50%. Take out the number of times we click on them to prep...click to do the reviews they told us to do...click during your appointment to demonstrate... I am not bitter just very disappointed. Some changes made to both the print and YB.com are clearly not about putting the User first. That whole Underpromise Overdeliver thing isn't working out quite like I thought it would either. Sad.

What reviews were you told to do?

GUY- I can answer that. Via my moles, the company/managers were telling reps to create reviews for all their yb.com customers. Even the reviews are phony, but then again, most reviews on google, yahoo, citysearch.com are trash.

INEED- Yeah, you lock the customers in for one year, but you get paid commissions for that yearly contract by the month. It's a comical situation, because YB knows these accounts will stop paying. The reps who sell yb.com are gullible as hell if they think their sale will be paid over the course of the year.

JOBLESS- I have been exposing MISURABLE for over a year on this board. That bitter moron has had to watch me predict everything that was going to happen and NOT happen to that sinking ship of a company since I arrived on this board. The next thing I'm predicting is YB filing for bankruptcy later in the year. Their debt is too great and their profits are disappearing rapidly. MISURABLE has long since STOPPED trying to run this board as if it were some crummy Monday morning meeting. Those Monday morning lies can't exist with my hammer of truth cleansing the board of lying dirtbag managers like MISURABLE!

asdfghjjkl in sunny, Florida said: Misu has no life.... Loves the drama, and cats

f

I have just learned that it is hopeless (as proved by my z post, you idiots fell right in again) that unless you are posting hate mail about YB most of you ying yangs will freak out. You love to call me the bad manager, I call you what you really are, a lazy, bitter failure of an ex rep that can not move on. That goes for MANY of you

Misu in Bermuda said: I have just learned that it is hopeless (as proved by my z post, you idiots fell right in again) that unless you are posting hate mail about YB most of you ying yangs will freak out. You love to call me the bad manager, I call you what you really are, a lazy, bitter failure of an ex rep that can not move on. That goes for MANY of you

Misu,
If you are that much better and LOVE your company sooo much...then please tell me why you check this board every chance you get? First thing in the morning and right when you get home. Seems weird to me....have you no life....Sorry guys, I just couldn't help myself

Dirty Deals in New York, New York said: GUY- I can answer that. Via my moles, the company/managers were telling reps to create reviews for all their yb.com customers. Even the reviews are phony, but then again, most reviews on google, yahoo, citysearch.com are trash.

INEED- Yeah, you lock the customers in for one year, but you get paid commissions for that yearly contract by the month. It's a comical situation, because YB knows these accounts will stop paying. The reps who sell yb.com are gullible as hell if they think their sale will be paid over the course of the year.

JOBLESS- I have been exposing MISURABLE for over a year on this board. That bitter moron has had to watch me predict everything that was going to happen and NOT happen to that sinking ship of a company since I arrived on this board. The next thing I'm predicting is YB filing for bankruptcy later in the year. Their debt is too great and their profits are disappearing rapidly. MISURABLE has long since STOPPED trying to run this board as if it were some crummy Monday morning meeting. Those Monday morning lies can't exist with my hammer of truth cleansing the board of lying dirtbag managers like MISURABLE!

Dirty,
I was 98% certain that's what he meant, just wanted to hear that reps were being told by managers to fake reviews. VERY ETHICAL.

At least on yahoo and city search it's the business owner themselves that has their friend write the reiew.

The Tokester is so right!
Misu... I feel like I might have worked for you before! Wow!
I guess it's pretty funny that you are still at Yellowbook! Baaahahahahahaaaaaaaaa!

So, this sales rep goes to an icecream parlor to get a scoop for themselves and their child. All seems well... and the owner greets the rep at the window. The owner remembers the rep from last year, when they bought over 200 dollars in Net Products.

The owner mentions to the rep that the product never worked and was a huge ripoff.

The rep feels pretty lousy as they slide the three fifty across the counter to the business owner... knowing that the owner is right.

Wow. Just a day in life for an ex yellowheller when you are out trying to do business with someone you RIPPED OFF with Yellowbook.com.

Wonder if we'll have to answer for it at the pearly gates?

Jazzbeau in somewhere hot, Texas said: The Tokester is so right!
Misu... I feel like I might have worked for you before! Wow!
I guess it's pretty funny that you are still at Yellowbook! Baaahahahahahaaaaaaaaa!

So, this sales rep goes to an icecream parlor to get a scoop for themselves and their child. All seems well... and the owner greets the rep at the window. The owner remembers the rep from last year, when they bought over 200 dollars in Net Products.

The owner mentions to the rep that the product never worked and was a huge ripoff.

The rep feels pretty lousy as they slide the three fifty across the counter to the business owner... knowing that the owner is right.

Wow. Just a day in life for an ex yellowheller when you are out trying to do business with someone you RIPPED OFF with Yellowbook.com.

Wonder if we'll have to answer for it at the pearly gates?

1. why are you selling to an ice cream parlor? what a waste of time

2. go to a different one as a customer

Or perhaps, Guy, you should be able to hold your head high around clients... being able to BELIEVE in what you sell to them?

Why should we have to do business with other people for fear that a client will tell us it's not working?

An icecream parlor that is also a restaurant and caterer was not a waste of time. Between the 200 in net product and the 100 in print montly... it was a decent sale. If only the product did what we say it does.

But hey, whatever... your solution works too, huh?

I bet you do a lot of that... avoiding customers you've ripped off.
And probably... and you probably wouldn't work with an icecream parlor... guess one thing yellowhell failed to teach you was to refrain from prejudging.