The Hiring Process for AT&T Customer Assistant - Natl Internet Svcs Position

Step 1: August 26, 2011 - I applied online @ connect.att.jobs.

Step 2: August 26, 2011 - I received an email from AT&T Staffing requesting additional info (SSN, Criminal/Driving History) needed for application. Submitted info within a few minutes.

Step 3: September 9, 2011 - I received an email from AT&T Staffing inviting me to choose a time slot for a testing session on in for a testing session on September 17th 2011. I choose my time slot and submitted the email the same day.

Step 4: September 14, 201l - I received a confirmation email from AT&T Staffing confirming the date and time slot chosen for my testing session.

Step 5: September 17, 2011 - Took two tests. The first test was The Call Center Audition test where you go through a scenario as if you are the call center rep and you take calls and select the options you would use as an agent. After this test is complete, you are immediately told whether or not you passed or failed. If you fail, you leave immediately. If you pass, you move on to the second test which is the Internet Services Mini Course Assessment Test. After passing this test, you are told immediately whether or not you qualify. If you qualify, the Testing Rep will tell you that someone from HR will be in touch with you over the next week. I passed both tests.

Step 6: September 21, 2011 - I received an email from AT&T Staffing where I was asked to select a time and day (given two days to choose from : Sept 23 or 26 and 2 time slots)to attend a telephone conference call. On the call there were several other potential hirees. The HR rep went over the job description, the requirements for attendance, the weekly range of pay, etc. At the end of the call, the HR rep did a roll call where each hiree was asked to choose a day and time for which to come in for the CSA or Face to Face Interview. After that, the call ended.

Step 7: September 27, 201l - I received a confirmation email for my CSA for September 28, 2011.

Step 8: September 28, 2011 - CSA Met with the nice person who asked me a few questions and conducted my interview. It was really quick. The questions were pretty standard for a Call Center Interview. "How would you handle?" or "How have you previously handled?" type questions. I must admit, when I left, I really could not read the person. I left thinking, I failed. I was pretty surprised when I got a phone call from HR the next day.

Step 9: September 29, 2011 - HR Rep contacted me to Congratulate me and extend the Conditional offer of employment. She did a quick review of my application and also asked some questions about criminal history as well as driving record. She also inquired about education and job history. She explained the background check process and also the drug screen. She stated that a company called HireRight would be conducting the both screenings and that I should cooperate fully with them. Shortly after, I received the conditional employment e-mail with a link to HireRight so that I could fill out the background form and begin the screening process. I submitted it within a few hours. Later that evening, I received an email from HireRight that contained the Drug Screen Registration Instructions and form. I had to complete the drug screen within two business days.

Step 10: September 30, 2011 - I went to the Lab and had the drug screen done. It was simple, showed my i.d., urinated in the cup and I was done.

As of today, October 5, 2011 - My background check finally says 100% complete after 6 days. I am still waiting to hear from HR. This has been a VERY LONG and torturing process. After all of this, I pray that I will get this job.

After reading through all of the mostly confusing forums, I posted this in hopes that it would help someone to better understand the process.

EricaSimpson9 in Jacksonville, Florida said: I just received on October 6, 2011 Thursday what I will be making per week ( getting paid every week is nice when you are working in a call center) I will be making 418.00 per week. When my background check was done on October 5th I got a call from my Human Resource the same day saying that everything looks good and all I need to do is get the wages that you will be making,then she told me on October 6, 2011 what I will be making which is stated above.

From the process you went through, mines was different. I don't know why? Maybe it is because we are in different states. Here it is below how my hiring process went.

August 20th- I got an email giving me dates and times when they are going to test for the CSA position ( which was easy-and I past with flying colors).

August 25th-I got a call from a manager to have an interview with him on Friday August 26th.

After the interview I received a call on August 29th stating I pass the interview and test and I am in a pool with the other qualified applicants and if they need any more information then they will contact me-Meaning I could get a call and I could not get a call.

Then on September 29th I got an contingent offer-they then did the background and drug test ( I did my drug test on Friday September 30th. Then on October 5th I was told I pass everything and I just needed to be approved on my wages. On October 6th I got approved for my wages and I will be making 418.00 a week and I get a pay increase every 6 months. I will get my orientation information via email on the 17th of October and I start October 31st. I am so Excited!!! I hope this help you out a little. If you don't get a call Friday October 7th then you need to call HireRight or AT&T staffing. If you need their number then I will give it too you.

Can I please have the number! Thanks : ).

Just a quick update for you guys. I was called yesterday(October 6, 2011) by an HR Rep to be congratulated saying that I passed all phases of the Background Check and to be extend the permanent job offer!! (Yaaaay Me) I was given my salary info and also told that the Onboarding info (in the form of an e-mail with many links and attachments) would be sent later in the day. I also will begin training at the end of the month. I am so excited! The process was tedious, but in the end, I believe it was all well worth it.

The next step is to complete the Onboarding process. There are several forms which all have to be completed by specific dates. There are two forms which must be brought in on the first day of training along with two forms of I.D.

@ Gabby I hope things will work out for you!!

Same thing for me as well. I start on October 31st too. I got the job offer on the 5th and they gave me what I will be making on the 6th of October.Now all I have to do is wait on the 17th to get my orientation packet( if that is what you want to call it.)

Gabby, have u heard anything from AT&T yet?

I put in an application with ATT over a year ago. I have taken two assessment tests which I have passed. I finally got an email the other day to call the staffing agent at which time I scheduled the teleconference call. I googled the att csr hiring process and found this thread. Thank you so much for helping me know where I am at in this whole process and what to expect from the teleconference call. I appreciate it! Wish me luck :)

I put in an application with ATT over a year ago. I have taken two assessment tests which I have passed. I finally got an email the other day to call the staffing agent at which time I scheduled the teleconference call. I googled the ATT CSR hiring process and found this thread. Thank you so much for helping me know where I am at in this whole process and what to expect from the teleconference call. I appreciate it! Wish me luck :)

Theoria in New Orleans, Louisiana said: Gabby, have u heard anything from AT&T yet?

Where are you doing your training? I start at the end of the month also and I'm headed to Louisville. I was supposed to be headed to Atlanta but the class was filled with natives, from what I understand.

Nope NOTHING at all. Have you started is there anyway you can find anything out for me like who I can get in contact with or something!

Well I heard something back, cause I finally got the guy to answer the freaking phone TODAY (exactly a month later from when my test date was updated) & he said that the class had been filled, but he did give me the email address to the staffing manager and whatever. Ugh this is the type of stuff that BLOWS me!

WOW Angie, a YEAR?? Really? That is such a long time to wait. I am sorry they had not contacted u sooner Gabby504. I will begin training at the end of the month in New Orleans. This is for a Call Center position.

I know, the lady that I emailed the staffing manager called me today & explained that the class had been already filled when I took the test. That was a bunch of bull they shouldn't have wasted my time making me test!

gabby504 in New Orleans, Louisiana said: I know, the lady that I emailed the staffing manager called me today explained that the class had been already filled when I took the test. That was a bunch of bull they shouldn't have wasted my time making me test!

O Wow!!! I can truly understand how u must feel about this whole thing. Are u going to continue your employment search with AT&T or have u given up on them? If I were u and this is what You really want, I would temporarily find work elsewhere and just pray that they would eventually call me. It seems to have worked that way for Angie. You never know, people get hired and quit a lot in Call Centers because the job just was not what they expected it to be. So u never know if/when they might call u.

does anyone have a number for a recruiter in houston

Whew.... Where do I start.. This process has been long and still not over yet. So far I have been waiting four months. By the time my HR personnel get back in the office (she is on vacation) in a few days I will be too excited, because I will finally find out a final answer >praying this is it!!!!< class starts Aug 13, but I am not sure where, how much or anything in details yet. For those candidates still waiting for an answer STAY POSITIVE. I have felt a lot of the same emotions expressed by many here, so I understand! My advice is, if u have waited this long what is another day, week or month. Do what you feel is best, if u think that emailing, calling or showing up will help do it, but use self control and professional discretion. Apply for other positions, don't stop living and making your money. I have applied to several jobs since AT&T in May 2012. If I just sat and decided not to make a move I would be broke and homeless. You deserve what you can envision!!! I stayed motivated by talking to friends about the position and reading these post here. I enjoyed reading post that ended with people going to training... It made me envision my time that much more. I deserve it and so I am waiting for HR and its no turning back. BTW it only took 2 days for my background to reach 100%, not a week like some candidates. I called Hireright and they were awesome with customer service, they can't give u any hiring info, but that is common sense.... So hang in there and don't worry about it. Pray, envision, read and pray some more. It's your job now go get it!

To make a long story short, I took the test on the 3rd of Oct and the lady informed us that after the interview we should find out within the next 24-48hrs...had my interview on the 9th and my status says congrats I've completed the testing process, now I'm just patiently waiting. I'm wondering why I keep thinking about this job because normally when I go for a job I do pray that I get it and I leave it alone but its something about this position that makes me want it more than any other, am I crazy??..lol

ktuck in Indianapolis, Indiana said: To make a long story short, I took the test on the 3rd of Oct and the lady informed us that after the interview we should find out within the next 24-48hrs...had my interview on the 9th and my status says congrats I've completed the testing process, now I'm just patiently waiting. I'm wondering why I keep thinking about this job because normally when I go for a job I do pray that I get it and I leave it alone but its something about this position that makes me want it more than any other, am I crazy??..lol

Did u hear anything from them?? when was that?? i am in exactly the same case, i always think about it, i really want this job, it's been 2 weeks and didn't hear at least a NO, please let me know.

i hate to saw it but the name of the game is waiting. i literately had a 4 week gap in between every process. My first contact with them was on 9/24/12 when i applied. Im glad to say that my first day is this monday 1/14/13. so thats almost 4 months, it is a long process but to me anything worth having is worth the wait. If anyone knows, do we get paid every week or 2 weeks. also do we have to pay for our own parking and do they?

also how much are union dues? thanks

i don't even.know.what to.say. my chances are very slim. i apply this position on Monday and i hot an email telling me to schedule for a test on Saturday. please can someone help me. i want this job badly

David - i suggest you schedule for a test on saturday. seems simple enough, read the email im sure it tells you how.

awwwsnap in Indianapolis, Indiana said: David - i suggest you schedule for a test on saturday. seems simple enough, read the email im sure it tells you how.

Thank you so much.. Yes am schedule on tomorrow.. My experience is less but I know a lot about computer..I keep on reading the pamphlet every second minute hour.. Thnanks.

DAVID said: Thank you so much.. Yes am schedule on tomorrow.. My experience is less but I know a lot about computer..I keep on reading the pamphlet every second minute hour.. Thnanks.

i am coming in with no call center experience what so ever. as long as you can pass the test "they will tell you what you should study and it is easy at least for me" you will do fine. Dress well for the test, i was the only one in a test area to have on a tie, no lie.

Thanks guys. I passed one (cc audition) and failed the other . spend so much time reading. really need this job badly now I have to.wait 6 months. that's like 6 million years for me

February 22, 2013 applied for Customer Service Rep. Position.
March 7, 2013 I did the tele conference call.
March 14, 2013 I took 2 tests in which I passed and ithat.nterviewed right after
March 19, 2013 received email to give ssn and took survey.
Now waiting on response to last email...any way to email someone or call in hr for at&t in farmers branch, tx???

How do you pass the personality assessment test? I failed it the last time I applied for AT&T. I was told everything should be strongly disagree/agree and that your answers should line up. Does anyone remember any questions from the personality assessment?