AT&T Call Center Audition on 12/7

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jporter in Dickson, Tennessee

33 months ago

I have a Call Center Audition coming up this weekend. I was wondering if anyone has taken it and might could clue me in on what to expect. Any help is appreciated.

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jporter in Dickson, Tennessee

33 months ago

Also if anyone could tell me about the Customer Service Assessment I would appreciate it.

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Bluetea in Texas

33 months ago

jporter in Dickson, Tennessee said: I have a Call Center Audition coming up this weekend. I was wondering if anyone has taken it and might could clue me in on what to expect. Any help is appreciated.

I have never worked for AT&T but I have worked in Call Centers. You are going to be called every name in the book, be blamed for bad service, bad products and their miserable lives and at no time are you to ever lose your cool.

If AT&T "times" your call then you have to deal with even more pressure.

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BENJJA in Boca Raton, Florida

33 months ago

jporter in Dickson, Tennessee said: I have a Call Center Audition coming up this weekend. I was wondering if anyone has taken it and might could clue me in on what to expect. Any help is appreciated.

Hey there,

Well I did the assessment last month and what happens is you do the CC Audition first (because in order to do the Employment Inventory, you have to first pass the CC Audition test, if you don't pass it then...) Its basically a demo of how you'll be taking calls in relation to Order information, invoices. It was a demonstration of how it'll be when you're actually taking calls. It was a roller coaster ride but still quite exciting :) You get a tutorial first so pay close attention to that because it'll surely be helpful when you're to go through the testing process. Once you complete and pass that segment you'll then do the Employment Inventory. That's about 264 questions, not so sure of the exact number but you'll be ok. They asked questions along the lines of your limitations, ethical questions, whether you're able to work with others, which adjectives best describe you, etc. I trust you'll do just great! let me know how it goes. ALL THE BEST!

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jporter in Dickson, Tennessee

33 months ago

I appreciate that. Do you mind telling me if you actually talk to people in mock phone calls or does the computer just throw scenarios at you and you click the answer? Thanks again for the info!

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BENJJA in Boca Raton, Florida

33 months ago

jporter in Dickson, Tennessee said: I appreciate that. Do you mind telling me if you actually talk to people in mock phone calls or does the computer just throw scenarios at you and you click the answer? Thanks again for the info!

No they don't, they're just scenarios. Prime example, telephone icon rings (all apart of your tutorial) you click on it, automated voice responds, then a pop-up message comes up with options of how you should properly respond, you'll select the appropriate option, then the 'customer' identifies his/her problem. This is how most of the calls will be handled.

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jporter in Dickson, Tennessee

33 months ago

BENJJA in Boca Raton, Florida said: No they don't, they're just scenarios. Prime example, telephone icon rings (all apart of your tutorial) you click on it, automated voice responds, then a pop-up message comes up with options of how you should properly respond, you'll select the appropriate option, then the 'customer' identifies his/her problem. This is how most of the calls will be handled.

Thank You so much for the help. I feel a lot better about this now.

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Benjja in Boca Raton, Florida

33 months ago

jporter in Dickson, Tennessee said: Thank You so much for the help. I feel a lot better about this now.

Happy I was able to be of assistance :) all the best!

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Benjja in Fort Lauderdale, Florida

33 months ago

How was it?

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jporter in Dickson, Tennessee

33 months ago

I'm sorry. It got put off until this weekend. And I still don't have any official confirmation on this one. Just that she would "get me in"

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jporter in Dickson, Tennessee

33 months ago

Wonder if I should send a reminder email disguised as a follow up?

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jporter in Dickson, Tennessee

33 months ago

Got my confirmation. It is this Saturday. I wish there was some way to prepare.

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Vivian in Portland, Tennessee

33 months ago

so did you make it to the CC Audition today? I went to the AT&T building since it told me to go down there on the email and I could not find where to go in. Every door I tried was locked and I couldn't find anyone in sight. Was I at the wrong place?

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jporter in Brentwood, Tennessee

32 months ago

I did, Vivian. The revolving door at 4th and Commerce was where I went in. But the security guard happened to see me and let me in. The doors were all locked and they were only letting people in as they walked up.

Benjja...Thanks for all the help. The test was very easy. I passed the CCA and qualified for the job on the EI.

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Benjja in Fort Lauderdale, Florida

32 months ago

Awesome! Congrats :)

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jporter in Brentwood, Tennessee

32 months ago

Thanks! Did you have to take the Customer Service Assessment?

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Benjja in Fort Lauderdale, Florida

32 months ago

I did :)

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jporter in Brentwood, Tennessee

32 months ago

It looks more or less like the RJP (Realistic Job Preview) for the wire tech. position. You sit down with an interviewer and they ask questions about how you handled this customer in the past or how you would handle that situation at work. Is that close?

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jporter in Brentwood, Tennessee

32 months ago

Benjja in Fort Lauderdale, Florida said: I did :)

It's been a month since the CCA and EI tests and I still haven't heard anything. Is a follow up email in order or should I wait?

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grabemandgo in Warner Robins, Georgia

18 months ago

Did you ever get the job at AT&T? I have a scheduled cc audition and ei next week and am wondering what to expect.

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Sjordan19 in Warner Robins, Georgia

8 months ago

I have a cca test this comin up week. Do they ask math question

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Chelle44 in Warner Robins, Georgia

8 months ago

Sjordan19 in Warner Robins, Georgia said: I have a cca test this comin up week. Do they ask math question

There are no math questions on the test, just questions about your personality

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Sjordan19 in Bonaire, Georgia

8 months ago

Thankyou im so nervous

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Sjordan19 in Bonaire, Georgia

8 months ago

Chelle44 in Warner Robins, Georgia said: There are no math questions on the test, just questions about your personality

Thanks! Have you taken it before

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nancymo in Staten Island, New York

8 months ago

All the test was like that!
Do I have to buy any online tests or they were not help much?

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nancymo425 in Staten Island, New York

8 months ago

Is all the test like that?
Is it better to buy online tests or they will not help a lot?
Is there any way that can help to practice more before the test?

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Dwayne blade in Grosse Pointe, Michigan

6 months ago

Hey I took my cc audition on Feb 4th, a paper printed out with both the qualified and not qualified fields left blank. I wanna just wait to hear back but the rep at Pearson told me that usually one of the fields are checked. I'm just worried because we had a small issue with the headphones and the rep ended up pressing the quit button which triggered a survey, but I didn't do the survey because that seemed like it would completely screw everything up. So then another rep just just downn the computer and after everything had booted back up I was still greeted by the survey. THe rep got on the phone and was able to get me back to the beggining of my test but im not sure if all that stuff effected my results.

Basically I was just wondering if anyone eles's qualification paper came out with both fields blank.

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shadeyahuff in Westland, Michigan

6 months ago

BENJJA in Boca Raton, Florida said: No they don't, they're just scenarios. Prime example, telephone icon rings (all apart of your tutorial) you click on it, automated voice responds, then a pop-up message comes up with options of how you should properly respond, you'll select the appropriate option, then the ' customer ' identifies his/her problem. This is how most of the calls will be handled.

How do I know did I pass the test? I took it Friday and still haven't heard a response!!!

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shadeyahuff in Westland, Michigan

6 months ago

Dwayne blade in Grosse Pointe, Michigan said: Hey I took my cc audition on Feb 4th, a paper printed out with both the qualified and not qualified fields left blank. I wanna just wait to hear back but the rep at Pearson told me that usually one of the fields are checked. I'm just worried because we had a small issue with the headphones and the rep ended up pressing the quit button which triggered a survey, but I didn't do the survey because that seemed like it would completely screw everything up. So then another rep just just downn the computer and after everything had booted back up I was still greeted by the survey. THe rep got on the phone and was able to get me back to the beggining of my test but im not sure if all that stuff effected my results.

Basically I was just wondering if anyone eles's qualification paper came out with both fields blank.


I didn't have a check neither.....I wonder did i qualified?

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