I was in the same boat as your husband up until this afternoon as a matter of fact. I took the aptitude test, went to the Real Job Preview, and then went and took my physical and drug test and passed them all. However, when I did my background check that HireRight submitted to me through my email, I started having issues with them.
I did work for myself up until the end of last year as a PC repair man, and was paid on a job-to-job basis in cash as well. On top of that, I had a work study program that I worked while I was in college that was at the Department of Veterans Affairs, which was non-taxable income for me. So for both, I wasn't required to file taxes and as such, had no W2's, 1099's, etc.
On top of those issues, I wasn't aware how through HireRight was in their check. I only listed relevant experience to the Wire Technician job I applied for on my background check. I didn't know they'd find all these other jobs and whatnot. Anyhow, I called multiple times and of course, got some outsourced person overseas who I couldn't understand and who didn't understand what I wanted done. I literally had to talk to them like they were a child and repeat things slowly, over and over and over again to get my point through.
The issue I had was getting them to understand that I didn't have W2's for my self-employment and VA experience. They kept saying they'd make note of it, but every time I checked my account on their website, it was still there. However, today I got a call from another individual working with AT&T and he told me that HireRight had, in his own words, "thrown their hands up and given up" trying to find anything on my Self-employment and VA work experience. No kidding! I tried to tell them that.
Good news is, I worked through it on the phone with him and he said he didn't think it would be an issue and anticipated me getting an offer before next Friday. CONTD BELOW