What the heck is Crossmark?

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Comments (32)

worried in Shandon, California

87 months ago

I've been working or another merchandising company for years now and suddenly, without warning, I get an envelope in the mail saying that it's been bought out by some company I've never heard of called Crossmark and that I have to reapply.

I've read the comments on this site and they don't sound too positive. Realistically what do I have to expect? How do they work? Are there any other forums for discussion about this company out there?

Thanks.

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GWH in Stockton, California

87 months ago

What company did you work for before? Making you reapply blows.

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Cindy in Buchanan, Michigan

86 months ago

Yeah sounds real promising NOT! Get it all in writing and then get any raises/mileage/administrative time agreed to by the upper management because they change immediate managers constantly. Upper management won't budge on many issues that are worthy of being reported to the government for.

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FSR in Arkansas

81 months ago

I would be glad to tell you about Crossmark! Coming from a company that backed their employess and recognized them it was a very difficult transition when Crossmark took us over. There is NO loyality in regards to their employees, they pay poorly and do not recognize us lowly laborers in anyway. I have worked for several merchandising companys part time for the last few years and Crossmark has alot to learn about the treatment of the people they employee. They will nickle and dime you to death, by the time they are finished you end up paying to work for them.

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skepticalsomeone in Alabama

48 months ago

I'm going to be nice here and offer a little positive words: I haven't actually started working at Crossmark yet, but I have to say that although it is in my nature to be skeptical of something that seems so great, I am excited about this opportunity. I love working independently and was sick of working in the soul-sucking minimum wage retail industry. Even if there are some negative things about this company, I figure it HAS to be better than being made to feel like a menial slave constantly being taken advantage of by retail corporations. I came across this website while doing some outside research on Crossmark and have read nothing but negative things. Then again, it is much easier for people to be negative and bitter on internet forums. I'll see how it goes, and be sure to update when I find out more.

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demo lady in Reno, Nevada

41 months ago

Merry Merchandiser in Carrollton, Texas said: I have been with the company since April - and while they are not perfect, my experience has been a positive one. The paper work process when I was hired was easy as most of the forms were online - took maybe 20 mins to complete. The I9 for was a little bit of a hassle, but I read the instructions and made sure that it was correct before I faxed. The online training was fairly easy and I received calls from thier field support team to make sure that I had what I needed. As long as to log in to watch your schedule - reach out to your supervisor to establish a good working relationship and do your reports on time, things seem to work pretty smooth. Good luck - while I understand that there may have been some people not happy, that has not been my experience.

I have worked for Crossmark for 8 months now. I became a lead recently and was promised more hours. However, I am now getting less hours and they are giving my hours to a woman who is not even doing her job properly. I have had 4 supervisors in 8 months. They are there for such a short time they dont have a clue what is going on with the employees and mainly go by heresay. I have never met a supervisor. They say they are coming to visit the store and never show up. The most recent one changes my schedule sometimes two or three times a week. If he spent time visiting his stores instead of playing GOD with the hours, maybe he would know who is really doing their job.

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JustSayin in Lincoln Park, Michigan

41 months ago

I've been working for CrossMark, for over a yr now. And I must say that I hear alot of complaints from employees about this company. Complaints: cheat ppl out of drive time & mileage, low paying, treat employees like crap. My question happens to be if the company does all this then why does one continue to work for them. I use CrossMark as a temp job. If I have assignments from my main company & Crossmark happens to have something within that same area, then I will pick it up. Other than that, I'm not going out of my way for them. And yes they should pay their employees more, dont they know that if it wasn't for reps, they couldn't get the assignments completed. But, I guess they dont look at it like that. (What one person won't do, another will) So, my suggestion to people would be: Find another company that pays correctly & pays for your mileage & drive time & that RESPECTS you. And use CrossMark as a fill in.

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exdemoguy in Reno, Nevada

41 months ago

Too much drama!! I heard taht somebdy even told the supervisor of post on this blog. Get a life, buddy!!

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Spanellie911 in Minneapolis, Minnesota

40 months ago

Lol. Ok so i just got a call from them this morning.
I went to their website.. and found little as to what they do.
Is this an outside sales job? Pretty much i go to the clients and sell whatever the company has me sell?
Because if so, then... i wouldn't recommend Crossmark. Just saying. Outside sales is a hit and miss type of job.
You can get paid one week and then not the next due to lack of sales. Not fun.

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thisguy in Saint Paul, Minnesota

23 months ago

all i have to say is crossmark is guys that will go to bat for you they will stick up for you and they will do anything they have to. this is a great company.

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Don'tbelieveit in Phoenix, Arizona

23 months ago

Everything is being bought up. There are few companies anymore. Everything is being owned by larger and larger corporate groups.
So many of these CUSTOMER SERVICE REP jobs. And all these companies get contracts from big companies who want someone do to their telephone work. It's really turned into a big slave labor force. Not the job you want forever, not the job you can tolerate very long. Low money, no benefits.

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JMG in Newton, New Jersey

20 months ago

I'm resigning from Crossmark at the end of the year. I've been with them almost 6 years as a part time Data Collector, a field employee who scans products in retail stores and transmits information in for use in report creation. I can truthfully say that every negative issue brought up in this post is true of the Data Collection division. I can't speak regarding the other divisions, as I have no experience with them. Crossmark has abysmal communications with its field employees and field supervisors, with the end result being poor data collection quality. Training is minimal, and there is little quality control on what an employee is collecting. In 6 years I've almost never received feedback as to whether I'm getting the right data or not, so I must be prefect, right? I don't think so - they just don't put emphasis on doing the job right. Supervisors even say that as long as the data comes in, they're happy. They could care less as to whether it's accurate or not, because they themselves are overburdened with huge employee turnover and endless reports. Coupled with the low and ever-diminishing wages, it's a wonder Crossmark has any quality employees left. More will leave the company, with the soon to be implemented change to their "Pay for Performance" scale (PFP). PFP is the company's strategy for reducing payroll costs and involves requiring the data collector to scan faster in order to not lost "incentive" pay. How they implemented PFP was to dock employee pay $2/hr for "display" tasks, and only give it back as "incentive" if the scanning rate meets certain preestablished (and subject-to-changes standards). End result is that employees "doctor" their timesheets so as not to lost this $2. Maybe the goal was to reduce costs and encourage employees to focus and work efficiently, but the actual fact of the matter is that employees are fudging their work-time. Who wants an undeserved $2/hr paycut? Oh, and as for the customers who this data is meant - sorry Charlie

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AnnOne in Winston Salem, North Carolina

20 months ago

Although I was just hired by Crossmark in September, I'm just about ready to leave. You nailed it on the head with your comments about the data collection division. Sometimes I wonder, 'why bother?' Most of my 'training' has been online only. I don't get much feedback. There's generally just the concern for getting the projects done by a certain time, often even before the posted due time. PFP is bs because the results are subjective. No one works the exact same number of projects every week;you may work three projects one week and five the next, two the next, for example. How unfair is it to pay someone who has only worked one or two projects more than someone who has worked three or more simply because the person who has worked less has a higher scan rate? Nonsense.

I think I'm going to look for something else. Fortunately I already have another job, so leaving won't cause me much lost sleep. I'd rather cut my losses sooner as opposed to later. I suppose it's an okay job for the young ones who are looking to get some work experience, but I like knowing that my results are decent and appreciate constructive feedback on my progress. Thanks for saving me 5+ years. Good luck to you.

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jerrnicole in San Bernardino, California

18 months ago

I am trying to get hired by crossmark, I have experience But no one has called, do you have to know someone to get your foot in the door? Can anyone help me out?

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HighlyAbused

18 months ago

AnnOne in Winston Salem, North Carolina said: Although I was just hired by Crossmark in September, I'm just about ready to leave. You nailed it on the head with your comments about the data collection division. Sometimes I wonder, 'why bother?' Most of my 'training' has been online only. I don't get much feedback. There's generally just the concern for getting the projects done by a certain time, often even before the posted due time. PFP is bs because the results are subjective. No one works the exact same number of projects every week;you may work three projects one week and five the next, two the next, for example. How unfair is it to pay someone who has only worked one or two projects more than someone who has worked three or more simply because the person who has worked less has a higher scan rate? Nonsense.

I think I'm going to look for something else. Fortunately I already have another job, so leaving won't cause me much lost sleep. I'd rather cut my losses sooner as opposed to later. I suppose it's an okay job for the young ones who are looking to get some work experience, but I like knowing that my results are decent and appreciate constructive feedback on my progress. Thanks for saving me 5+ years. Good luck to you.

All anyone ever tells you is run from Crossmark, they will abuse the wage and hour laws, run over you and spit you out in 6 months. The Sam's Club units are particularly brutal. Crossmark is the worst company you could ever choose to work for, being a Circus Barker is better.

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HighlyAbused

18 months ago

Crossmark is a terrible company to work for----huge DOL violations constantly. Very abusive company on everything.

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HighlyAbused

18 months ago

jerrnicole in San Bernardino, California said: I am trying to get hired by crossmark, I have experience But no one has called, do you have to know someone to get your foot in the door? Can anyone help me out?

Take a hint----don't even think of working for Crossmark.

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HighlyAbused

17 months ago

Here are some of the games that Crossmark will do to you, just so everyone knows how to deal with corrupt management. Crossmark will generally send you down the training video route, and many people don't have fast internet. Here they'll tell you an estimated time they excepect you to claim and it will take you 10 times that to do the project, which is a violation of the minimum wage laws, really even if it took twice as long this would apply. When that happens write a complaint to the Dept. of Labor's area Wage and Hour division and cite the particulars. Crossmark will also double talk you to death and one way they do this is have you report In Store Minutes worked and not tell you how to report out of store minutes worked, so you don't end up reporting all you time and then they get to skim time and money from you. That is also illegal under the DOL-Wage and Hour rules, so report that. The best thing is just don't get involved with them in the first place. The last thing is you are tethered to their computer system to get assignments and often each day you got to check that and their email system. You encounter any problems, they'll try not to cover the phone calls and time online to deal with that. Basically, your time at home is not even yours due to this time invasive method. Plus, you'll find they don't even follow the food service rules in many areas. There are good companies and bad and this is one of the worst, so run don't walk away. imho

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HighlyAbused in Chicago, Illinois

17 months ago

Anyone that wants to find just how illegally that Crossmark runs just needs to take a quick look at the filings for wage and hour fraud, even civil rights.

And they are married closely with the Wall-Mart and Sam's Club chain and their highly negative employee news.

dockets.justia.com/search?q=CROSSMARK%2C+INC.

Basically, Crossmark plays games and took down pull down menus that allowed folks to be compensated for out of store work efforts and just about every person working for them likely is getting screwed under wage and hour criteria laws they don't follow. imho

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HighlyAbused in Chicago, Illinois

17 months ago

Just read the online sites about Crossmark, they are infamous for screwing employees. Thousands of examples all over the place of extensive complaints.

dockets.justia.com/search?q=CROSSMARK%2C+INC.

www.ripoffreport.com/horse-stables/crossmark/crossmark-mileage-drive-time-2d1f8.htm

www.ripoffreport.com/crossmark-based-in-p/consumer-services/crossmark-based-in-plano-tx-28004.htm

www.complaintsboard.com/complaints/crossmark-chi-management-mishawaka-indiana-c394969.html

www.ripoffreport.com/employers/crossmark-merchandis/crossmark-merchandising-llc-f497f.htm

""He was not made aware by anyone at Crossmark that in order to report said time you must email Field Support. What it boils down to is they do not trust their employees so they removed the drop downs in sales track and payroll entries to report the admin time and supplemental time and now we must go through the "gatekeepers" due to a few bad apples spoiling it for the entire bunch. He was unethically and in my opinion illegally fired. But here is where it gets good. Crossmark was required per State and Federal law to show up for the hearing today at 10AM mountain standard time 9AM Pacific which would have been 11AM sharp central time. They failed to do so so their challenge to this case has been dismissed and we won. Ha ha we took em to court and we won but my fight is not over yet and I still remain an unnamed anonymous insider who still works here but I'm just pining for info to nail them on in the courts and trust me it's not that hard. They're so in violation of ethics, racial, sexual harassment, religious etc. rules it's not funny. It violates all 50 state right to work rules and the labor laws, the federal laws etc. When the crap hits the fan Crossmark you are going down and you will pay when the times comes to cough up the cash. Your days are numbered mark my words. We're already building a case against you and Idaho has got your number."

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kimberlycavallini@yahoo.com in Tallahassee, Florida

17 months ago

worried in Shandon, California said: I've been working or another merchandising company for years now and suddenly, without warning, I get an envelope in the mail saying that it's been bought out by some company I've never heard of called Crossmark and that I have to reapply.

I've read the comments on this site and they don't sound too positive. Realistically what do I have to expect? How do they work? Are there any other forums for discussion about this company out there?

Thanks.

I work for Crossmark- almost three yrs- food event specialist- great company. go on CROSSMARK.COM @ READ ABOUT THE COMPANY. LOT OF POSITIONS OPEN ALL OVER THE U.S @ CANANDA

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Screw_MYMARK in Plano, Texas

15 months ago

CROSSMARK just uses people until they have had enough then just spits them out after years of service and going above and beyond. If you are a rep get ready to a bunch of BS from your supervisor say thank you sooo much for this when that supervisor is just getting yelled at by someone else cause they are just getting used up too. Not a ethical company the more levels you go up. Corporate has been changing so much in the executives I'm sure the company won't last long and will be sold.

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Kim in East Haddam, Connecticut

15 months ago

I applied for a position and received 2 calls. The second call seemed as though it was from a telemarketing room. I googled Crossmark and saw all the unfavorable remarks and decided not to return the call. I was called again and I explained to the recruiter I had googled Crossmark. I told him there were terrible comments about the company and I felt I didn't want to work for such an establishment. He said, OK, thank you. HUH! No response, no questions on what I read? No surprise? Really? I say, beware.....they have lawsuits galore.

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no one in Houston, Texas

13 months ago

All the negative stuff I have read is true, they treat you like a child, they belittle you often. Can't go to the bathroom without being accused of being away from your cart to long. The RSE and leads are despicable people, they have no one to supervise them so they walk all over you to get what they want, even some illegal tactics. They are being sued by the EEOC, so if you have a disability that impacts your job function forget applying. Our equip is broken and dangerous, and I have seen CLEAR violations of food safety. I have been there 5 yrs and have never seen a health inspector. The RSEs don't run the teams as prescribed by the company policy they run it how they see fit and no one at corporate cares. They treat you like you're a child, belittle you everyday, ask a question and you usually get a sarcastic remark back. Its all I can do to go there to work but I HAVE too, I like to eat regularly. Until I find another job its all I got.

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no one in Houston, Texas

13 months ago

If its a such a great company why are they always hiring people? We have been through about 50 to 100 employees in the 5 yrs I have been here. Most quit after they get treated worse than a stray dog. If you want good people to work for you you have to treat them the same way. They want uneducated people they can push around and threaten, I've seen sexual harassment, verbal abuse, and I've

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nothinginparticular in Gainesville, Florida

12 months ago

I'll throw my 2 cents in here.

I worked for Crossmark for about a year, I needed a part time job that worked with my school schedule. They were the first place I applied to that gave me an interview, with the turnover rate what it is it's easy to see why. I took the job and enjoyed it then left for a supposedly better job but would go back immediately if an opening was available again in my area.

As far as the job itself, the stores you work at can make or break it, that isn't Crossmark's fault if you go into a grocery store with rude management and uncaring employees who make the job harder for you.

If the driving is too far for you and you don't like the reimbursement then don't take this job, if they happen to have local work within a small radius then take the job, it really isn't that hard to comprehend. None of the stores I worked at were more than 6 miles from my home while one guy I worked with lived at least 20 miles away without reimbursement.

About reporting time, you do that yourself. I always got paid what I expected to get paid based on the minutes I worked. Another coworker reported her time incorrectly and when the lead was questioned we found out she was stealing time from the company and got fired. If they are more strict about time in your region, that is probably why.

The pay isn't the best I've seen, you don't really get benefits, no paid time off or holiday pay but if you're lucky to be on a team that is consistent, local work then you've found a rare opportunity that you should hold onto until you find a real career. Let me be clear, this is a job, a part time job for someone in between other jobs or going to school or retired but needing extra income. This isnt' a career, you shouldn't be working for them for eight plus years expecting them to carry you into retirement, it just isn't going to happen.

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annonymous

11 months ago

I am cotiplating starting employment at Crossmark stay or run away

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antelopeca@aol.com in Fair Oaks, California

11 months ago

I found this forum very surprising as I've been working for Crossmark for the past 10 months and have almost nothing but good to say about them. My question to the rest of the contributors is this: If you want a high-paying job with upward mobility, good benefits, and lots of perks, why on earth would you apply for work with Crossmark to begin with if they can't offer you what you're looking for? I'm retired so working as an events demo specialist is an ideal job for me. It pays $11/hour which, in my opinion, isn't that bad for what is essentially an unskilled labor job. Most of the time, I'm my own boss because when I arrive at a store for my demo, I'm usually the only demo specialist there and for that reason, there is tons of freedom associated with m work. Also, most of the time, store employees are friendly and helpful. It's rare that I see or hear from my supervisor -- she checks in with me on site maybe once every two months -- and what feedback I HAVE received has been helpful and complimentary. So for aix hours, with one half-hour break for lunch, I demonstrate various foods and beverages to customers, most of whom are polite and respectful, even when they don't like the product being served. I'm paid every week on Fridays, and the extra income has been a real boost to my pension...So again, I'm completely astounded at all of the rancor expressed here when my experiences have been almost 100 percent positive. As nothinginparticular (above)observed, "this is a job for someone in between other jobs or going to school or retired but needing extra income. This isn't a career; you shouldn't be working for them for eight plus years expecting them to carry you into retirement." I agree. I average about 24 hours a month -- at best, I might get about nine jobs a month but that's not the norm. So job-seekers, heed these comments before you apply at Crossmark and save yourself the distress associated with having a job that doesn't suit your requirements.

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JMG in High Bridge, New Jersey

11 months ago

While the last comment was very insightful, be aware that Crossmark has various divisions, and each has various part time jobs within, with differing pay schedules. Some of us did not consider this job as an avenue to upward mobility, simply a place holder job while we raised our kids, or went to school, or as above, supplemented other income. When you're working at a part time job for a few years, and that job fairly consistently pays you, say $200 a week, then all of a sudden, BOOM, you've just received a pay cut, and your hours are way down, well suddently you have something to complain about. You might now be making $100 a week, or maybe $11 a week. The Data Collection Division, now called Field Intelligence, did just that to me and thousands of others I've since left, but hear that the same continues. Be aware that if a job description mentions variable hours, or work up to xx hours a week, you might just be working fewer hours than you need. No guarantees.

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beaten child in Texas, Texas

11 months ago

How can you go to school when the schedule isn't flexible? You work WHEN they say you work. So the point about this being a good job while going to school is moot. Some of the good comments are likely from employees in Walmart where there is no immediate supervisor there, yea thats a breeze. Sams is where most of the problems lie. The RSEs are mostly uneducated people who let the position go to their head, they become really ugly people, I've seen them get on someone so hard they cried, I mean really, Nazis were not this bad!! Nothing but hypocrites!! Crossmark, hire good RSE people with leadership qualities, that treat others as human being and not slaves. So for those who talk so good about Crossmark, perhaps some of you are corporate people, we never know do we? For those who say good things you have not seen the worst. I literately start shaking when I go to work, I'm on meds and can't take a lot of stress, this job was found for me by dept of Rehab, so much for that eh? What else can I do? I can't quit, jobs are hard to find and they know that. When the job market turns around, mark my words, Crossmark will get a lot of "take this job and shove it"

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beaten child in Texas, Texas

11 months ago

In Texas Crossmark does not have to be inspected by the health dept because the food is free, eat at your own risk was what I was told by the health dept. So with that said Bon Appetite!!!

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new to crossmark in Palatka, Florida

9 months ago

I'm in the process of doing my online training. This is one of the questions they asked me before I submit my time- Can you confirm that the minutes being reported are Non-Project-Specific Admin Time and does NOT include ANY In-Store Time? What are they talking about?! Please help lol

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