Customer Service Agent: Gate/Ticket - Ready Reserve

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JQuest in Magna, Utah

66 months ago

I have gone through the online assesment and phone interview, received the congratulations and am now waiting for the face to face interview.

Has anybody else applied for that position?

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Aaroner8 in Charlotte, North Carolina

63 months ago

LKN! LOL Nothing!!!... I cant figure out why they would post the position and then nothing.. no word etc. Im in Charlotte too and im patiently waiting as well... So hang in there. I would rather go back to being a Flight Attendant anyways but i figured Delta CSA would be the step in the door toward it. However still keep me at my second home(airport) till then lol... I will keep you informed of any info I here. Being that my partner works at the airport as a CSA for another ailine. However he has the scoops on Delta since he used to work there a couple years ago and knows the person who did the hiring a few months ago for this position. He is waiting to hear back on the scoop for me/us. lol

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JET-nyc in Manhattan

63 months ago

Seems as if thrs a lot of plle are having difficulties in getting things to work correctly..

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bryn04 in Statesville, North Carolina

62 months ago

I applied for the CLT posting and passed the assessment today. I'm waiting to hear back for further instructions but after I read this board I'm confused. Should I call to set up a phone interview or will I hear from them first? Also is this a part time or full time position? Does ready reserve mean part time? The Job description said something about 300-999 hours per year so I wasn't sure. Sounds to me like this isn't very well organized. I'm not sure what to think...

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LKN in Cornelius, North Carolina

62 months ago

let me know if u get a F2F.

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bryn04 in Statesville, North Carolina

62 months ago

I just finished and passed my phone interview. They said that they do not have appointments available at this time but would contact me when they become available. I asked when I should expect to hear from them and they said they'd keep my application on file for the next 6 months and it could be anytime between now and then.

I don't see what the point is in positing a job if they won't have any appointments for a f2f available. Maybe it's because they just reposted the job and are waiting to review all the applicants??? But if LKN has been waiting for this long, it makes me wonder... Although on the other hand, it might also raise a red flag if I applied and was offered an interview within 24 hours so again I'm not sure what to think.

Also, I'm very glad I read this forum or else I wouldn't have known to call them back for a phone interview. Sounds to me like Delta could use better communication with their recruiting process.

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bryn04 in Statesville, North Carolina

62 months ago

Can anybody tell me if this position comes with benefits such as medical, dental,etc?

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LKN in Cornelius, North Carolina

62 months ago

I dont believe the RR does.

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Runway in New York

62 months ago

bryn04 in Statesville, North Carolina said: I just finished and passed my phone interview. They said that they do not have appointments available at this time but would contact me when they become available. I asked when I should expect to hear from them and they said they'd keep my application on file for the next 6 months and it could be anytime between now and then.

I don't see what the point is in positing a job if they won't have any appointments for a f2f available. Maybe it's because they just reposted the job and are waiting to review all the applicants??? But if LKN has been waiting for this long, it makes me wonder... Although on the other hand, it might also raise a red flag if I applied and was offered an interview within 24 hours so again I'm not sure what to think.

Also, I'm very glad I read this forum or else I wouldn't have known to call them back for a phone interview. Sounds to me like Delta could use better communication with their recruiting process.

You hve to get a F2F first before they offer you the position, if yur sent to medical on yur F2F more than likely yur in.

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bryn04 in Statesville, North Carolina

62 months ago

Can anybody tell me more on what the job is like? What type of schedule to expect, pay, and any other helpful information?

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bryn04 in Statesville, North Carolina

62 months ago

LKN I received an email from People Scout saying that the ACS training is now done at each location except he wasn't sure about CLT. So I'm guessing they are behind in the process hence the lack on communication about the f2f. I'm going to give it a few days then call again about the f2f if I haven't heard anything. Hope this helps.

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LKN in Cornelius, North Carolina

62 months ago

bryn04 in Statesville, North Carolina said: LKN I received an email from People Scout saying that the ACS training is now done at each location except he wasn't sure about CLT. So I'm guessing they are behind in the process hence the lack on communication about the f2f. I'm going to give it a few days then call again about the f2f if I haven't heard anything. Hope this helps.

Email from HR?

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bryn04 in Statesville, North Carolina

62 months ago

No I had emailed "Delta" because I was having a problem with my file online, they emailed me back with more information. I don't think it was a HR person thought, his email was an aol account. here's the email.

"Hey Bethany,
First off let me explain that the pre-employment process of Delta is outsourced due to our global scope. So every person you deal with before your face to face is a company called people scout. Your face to face will be held with a Delta employee from the station you applied to. So make sure once you get there u ask as many questions about your training, pay, schedule and any other things u may feel are important. From there you will be on-board, ACS training is now done at each station, but im not sure about CLT, u may still be sent to atlanta for basic training. Any other questions just let me know.
Good Luck!"

So I guess CLT is just falling behind on the curve? Have you tried calling them recently to figure this thing out? I'm going to call in a feww days and see what's up if I don't hear from them.

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bryn04 in Statesville, North Carolina

62 months ago

I wasn't expecting to be training anywhere but CLT but I guess it won't be the biggest hurdle. So I guess when we go in for our f2f we will find out. I just wish this process was more organized.

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LKN in Cornelius, North Carolina

62 months ago

thanks..we will have to sit tight!

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Runway in New York

62 months ago

Ths CLT job is still open as I see.

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LKN in Cornelius, North Carolina

62 months ago

CLT has been posted three times. I applied in August, and still haven't heard anything.

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Runway in New York

62 months ago

LKN in Cornelius, North Carolina said: CLT has been posted three times. I applied in August, and still haven't heard anything.

Ya hve ta keep calling for the F2F, I dnt thnk the're call yu.

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bryn04 in Statesville, North Carolina

62 months ago

I called today for the f2f and again they told me there are no appointments yet. I told them I had received an email last week and the woman I spoke with asked why I had waited so long to contact them because " those slots go by very quickley" and that I'd have to wait until another round of appointments opened up. When I explained that I had received an email about the job itself that had nothing to do with an interview she just said that they will contact me when a slot becomes available.

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JET-nyc in Manhattan

61 months ago

Anyone get hired yet??

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halfsky in Manasses, Virginia

61 months ago

No nothing in Charlotte. Its been 5 months since they posted.

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andrey k in boise, Idaho

59 months ago

hey what if you go to the airport and ask for a Delta manager? will that help?

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Runway in New York

59 months ago

andrey k in boise, Idaho said: hey what if you go to the airport and ask for a Delta manager? will that help?

I have no idea.

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andrey k in boise, Idaho

59 months ago

well, i had a phone interview Thanks to "JET-nyc" for the phone number he gave me.
anyway i had a phone interview yesterday and the same thing happened they are not interviewing at this time, like they told everyone in here... so what i thought is if they don't call by the end of the next week what if i will go to the airport and speak with a manager? what do you guys think good idea or is a bad idea?

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JET-nyc in Manhattan

59 months ago

andrey k in boise, Idaho said: well, i had a phone interview Thanks to "JET-nyc" for the phone number he gave me.
anyway i had a phone interview yesterday and the same thing happened they are not interviewing at this time, like they told everyone in here... so what i thought is if they don't call by the end of the next week what if i will go to the airport and speak with a manager? what do you guys think good idea or is a bad idea?

Just keep chking the DL site for openings. Thn mayb call back.

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andrey k in boise, Idaho

59 months ago

JET-nyc in Manhattan said: Just keep chking the DL site for openings. Thn mayb call back.

i wish they did, but i don't think they would here in idaho is crazy too many ppl without jobs... so they probably got about 1000 applications if not more...

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andrey k in boise, Idaho

59 months ago

hey JET-nyc, when you had the interview what kind of questions did they ask you? and on the end what did they say? thank you you will hear from us soon? what exactly they said?

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britabroad in Birmingham, Alabama

59 months ago

Hi
Does anyone know how long it takes for Delta to fix up the face to face interviews after the telephone one? I had a telephone interview in January and am still waiting for the face to face. I call them periodically and they say they have no interview slots at present. My file says "under review" on their website?

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JET-nyc in Manhattan

59 months ago

britabroad in Birmingham, Alabama said: Hi
Does anyone know how long it takes for Delta to fix up the face to face interviews after the telephone one? I had a telephone interview in January and am still waiting for the face to face. I call them periodically and they say they have no interview slots at present. My file says "under review" on their website?

They should hve told yu at the end of the fone interview, usually they set yu up for a F2F
at the end of the interview. Call bck and ask. What did they tell yu.

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britabroad in Birmingham, Alabama

59 months ago

JET-nyc in Manhattan said: They should hve told yu at the end of the fone interview, usually they set yu up for a F2F
at the end of the interview. Call bck and ask. What did they tell yu.

Just that they don't have any interview slots at the moment, and had any of my contact details changed and to look out for a telephone call or email.

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JET-nyc in Manhattan

59 months ago

andrey k in boise, Idaho said: hey JET-nyc, when you had the interview what kind of questions did they ask you? and on the end what did they say? thank you you will hear from us soon? what exactly they said?

lol, I dnt rembr too mch, they askd a lot of questions. I was in a office on the hottest day of the yr with no ac. My throat was dry and i jus wanted to leave. My head was spinning
by the time i finishd, awful. Sorry

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britabroad in Birmingham, Alabama

59 months ago

Also, how does the reserve system work. Do they give you a schedule to follow or say you are on call from x to y?

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JET-nyc in Manhattan

59 months ago

britabroad in Birmingham, Alabama said: Also, how does the reserve system work. Do they give you a schedule to follow or say you are on call from x to y?

Yur are gven a schedule, yur gven so many hrs to work. Yu mght wrk 3days in a week.

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andrey k in boise, Idaho

59 months ago

well, i had a face to face interview.... took 2 weeks and 4 day and they tell you how it work there how the schedule will be, and JET-nyc looks to me like if they don't call you be the end of a month or 2 sorry to say they didn't pick you or anyone... or the best thing is go to the airport or were you had your interview and ask for a manager or ask whats the status are they still interviewing or not what going on they may tell you but to me looks like if no call no email nothing they got someone sorry to say this

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britabroad in Birmingham, Alabama

59 months ago

Just called them and they still are saying that they haven't set up any interview spots yet but the position is there. So we'll wait and see. I don't hold much hope though

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JET-nyc in Manhattan

59 months ago

andrey k in boise, Idaho said: well, i had a face to face interview.... took 2 weeks and 4 day and they tell you how it work there how the schedule will be, and JET-nyc looks to me like if they don't call you be the end of a month or 2 sorry to say they didn't pick you or anyone... or the best thing is go to the airport or were you had your interview and ask for a manager or ask whats the status are they still interviewing or not what going on they may tell you but to me looks like if no call no email nothing they got someone sorry to say this

I was notified 3 months after my interview, and was rejected.

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britabroad in Birmingham, Alabama

59 months ago

I'm still waiting for the face to face. They said they had hundreds of people calling each day. At least they have taken the position I am after off the website so I guess they have the candidates they need now.

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britabroad in Birmingham, Alabama

59 months ago

JET-nyc in Manhattan said: I was notified 3 months after my interview, and was rejected.

Sorry to hear that. Have you anything else lined up with other airlines?

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andrey k in boise, Idaho

59 months ago

JET-nyc in Manhattan said: I was notified 3 months after my interview, and was rejected.

sorry to hear that, i hope they take me i really do, but people who didn't get face to face you till have hope...

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andrey k in boise, Idaho

59 months ago

JET-nyc, what do you think its their expectation what do they expect to tell them to interview to be hired? what do they expect for people to have to get hired what do you think?

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JET-nyc in Manhattan

59 months ago

britabroad in Birmingham, Alabama said: Sorry to hear that. Have you anything else lined up with other airlines?

AA had a CSR position opening for NY, I applied just waiting for an ansr.

BTW im frm Mobile.

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JET-nyc in Manhattan

58 months ago

andrey k in boise, Idaho said: JET-nyc, what do you think its their expectation what do they expect to tell them to interview to be hired? what do they expect for people to have to get hired what do you think?

I would guess the're looking for someone whos has some kinda customer service expernce.

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andrey k in boise, Idaho

58 months ago

JET-nyc in Manhattan said: I would guess the're looking for someone whos has some kinda customer service expernce.

do you have any? i do i worked for dish network satellite tech, so hopefully that will help i really want this job,
oh let me know how will it go with AA....

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andrey k in boise, Idaho

58 months ago

hey JET-nyc, what does on your delta APPLICATION say on Status? does it say anything? because i had a face 2 face and it still says under review....

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JET-nyc in Manhattan

58 months ago

andrey k in boise, Idaho said: do you have any? i do i worked for dish network satellite tech, so hopefully that will help i really want this job,
oh let me know how will it go with AA....

I have 20+ yrs as a travel agent..

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JET-nyc in Manhattan

58 months ago

andrey k in boise, Idaho said: hey JET-nyc, what does on your delta APPLICATION say on Status? does it say anything? because i had a face 2 face and it still says under review....

That will change when they are about to send you an answr.

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britabroad in Birmingham, Alabama

58 months ago

Hi
Just thought I'd let you know that Delta called me on Monday for a face to face interview which I had today and they hired me on the spot. I need to go to the airport for fingerprinting tomorrow and start training next week ready to start work properly mid March. Good luck to everyone else!

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britabroad in Birmingham, Alabama

58 months ago

I just wanted everyone to know that before I had my interview I bought this book from

www.flightattendantcareer.com

and every question that they asked me was in the book, with the airline friendly answers.

Kiki, the lady that runs it is ex American Airlines, really helpful and supportive. I had my cv done with here too and it looked fantastic. The cv didn't have any affect on the Delta hiring as I had submitted it and passed the telephone interview before I had it done with her.

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JET-nyc in Manhattan

58 months ago

britabroad in Birmingham, Alabama said: Hi
Just thought I'd let you know that Delta called me on Monday for a face to face interview which I had today and they hired me on the spot. I need to go to the airport for fingerprinting tomorrow and start training next week ready to start work properly mid March. Good luck to everyone else!

OK, good for you..

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andrey k in boise, Idaho

58 months ago

britabroad in Birmingham, Alabama said: Hi
Just thought I'd let you know that Delta called me on Monday for a face to face interview which I had today and they hired me on the spot. I need to go to the airport for fingerprinting tomorrow and start training next week ready to start work properly mid March. Good luck to everyone else!

hey what kind of job did you apply for?

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