TIME WARNER CABLE CLIENT SERVICES SPECIALIST JOB INTERVIEW

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Comments (6)

SERCH in Corona, New York

57 months ago

WHAT IS THE INTERVIEW PROCESS LIKE? HOW MANY QUESTIONS ARE ASKED? WHAT KIND? DO YOU INTERVIEW WITH ONE PERSON OR MANY? DO THEY REQUIRE REFERENCES AND BACKGROUND CHECKS FOR THIS POSITION? WHAT IS THE TRAINING LIKE? IS IT PAID? IS IT A GOOD COMPANY TO WORK FOR? HOW IS THE JOB ITSELF?

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former TWC employee in Somewhere, North Carolina

56 months ago

TWC gives "Bahaviorial Based Interviews"...basically the interviewer offers you a scenario, looking for you to tell a story based on past behavior..."once upon a time I had a bad customer, blah blah blah...I offered two solutions to their probelem...end result they were happy and I followed company guidelines". They look to see that will follow policy, communicate to your supervisor, and bve dedicated to the job.
I dont know about NY but in NC they are not a company of choice. Poor pay, hours, and treatment. Yes, free cable, but may not be worth the personal termoil that you'd be exposed to. Training depends on your trainer. Some are good, others flailing in the wind!

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former TWC employee in Forest Hills, New York

47 months ago

Heads up! When you are hired as a Client Service Representative just be prepared for a series of quizzes and tests. It is intense training for such poor pay. The amount of work that has to go into a CSR position at TWC is CRAZy!!!! Also, if you do not maintain an 80 average (in NY) (70 average Upstate), you are asked to resign or they will terminate you. None of this is told to you on the interview or at Orientation!!!

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nincal45@yahoo.com in Fort Lee, New Jersey

47 months ago

What is the pay for all this hard work? I live in Bergen County NJ.

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former TWC CSR in Forest Hills, New York

47 months ago

the pay in NY is $13/hr don't know about anywhere else

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Beanie in Walden, New York

15 months ago

former TWC employee in Forest Hills, New York said: Heads up! When you are hired as a Client Service Representative just be prepared for a series of quizzes and tests. It is intense training for such poor pay. The amount of work that has to go into a CSR position at TWC is CRAZy!!!! Also, if you do not maintain an 80 average (in NY) (70 average Upstate), you are asked to resign or they will terminate you. None of this is told to you on the interview or at Orientation!!!

Do you have any information on the hiring process? I just received an email regarding the CSR position and would appreciate any helpful information.

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