U-Haul Salaries, Bonuses and Benefits.

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What are the average starting salaries, bonuses, benefits and travel requirements like at U-Haul?

What do you like best about working at U-Haul? Are there any great perks or special treats for employees?

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Mary in Phoenix, Arizona

101 months ago

They start you out at $7 an hour and you make bonuses on what to rent out for them. I didn't take this job because of the pay.

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N/a in Belleville, Michigan

100 months ago

I hate uhaul it's the worst company in america it is

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firttimer25 in Broken Arrow, Oklahoma

67 months ago

I as well work for the company. I have worked for 7 years at this great company. Like many of the ignorant answers above I too once believed that the "company" was evil and did not care. This is not the case at all, as I have gotten older and accepted many managment positions in the company I have learned that these are just whinny little kids, poor managers, and immature adults that complain. This company is fair but firm. You get out what you put in, if like most of america, you expect alot from little of your own work. Why? Pay is low because YOU DONT DO MUCH! Think about it, you get payed ABOVE! minimum wage and you SIT ON YOUR ASS talking about how much you work. If you think I'm wrong challenge me. Give me an example of ONE day you spent working your ass off. It hasnt happened, I have been here 7 years, worked in many departments and has seen much of the company. Simply ignorant views and comments.

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Jack in Las Vegas, Nevada

53 months ago

firttimer25 in Broken Arrow, Oklahoma said: I as well work for the company. I have worked for 7 years at this great company. Like many of the ignorant answers above I too once believed that the "company" was evil and did not care. This is not the case at all, as I have gotten older and accepted many managment positions in the company I have learned that these are just whinny little kids, poor managers, and immature adults that complain. This company is fair but firm. You get out what you put in, if like most of america, you expect alot from little of your own work. Why? Pay is low because YOU DONT DO MUCH! Think about it, you get payed ABOVE! minimum wage and you SIT ON YOUR ASS talking about how much you work. If you think I'm wrong challenge me. Give me an example of ONE day you spent working your ass off. It hasnt happened, I have been here 7 years, worked in many departments and has seen much of the company. Simply ignorant views and comments.

I like your argument, but I have a comment: I don't know that it's necessarily the pay that people dislike but the hours that go into earning it. If managers really do make 40k per year for 60-hour weeks, then isn't that just like earning a straight $13 (roughly) per hour? That's not really a lot of money.

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Uhauler in Phoenix, Arizona

40 months ago

torizma in Glendale, Arizona said: princesscalicat

They sound pretty strict. Do you HAVE to be up and going at 4am or how are they with a moderately set schedule?

I work for them now and I hate it. The starting pay is $8.25 per hour plus bonus. The problem isn't with the customers it's with the company itself. If you work at home you're not allowed bathroom breaks. There is the "other" button, but if you use it twice in a month you get "warned". If you work a 7.5 hour day you don't get a lunch break you just get 2 fifteen minute breaks, which is 15 mintues from the time you log off until you're on the phone again, and that equates to about 11 minutes when you take off the time to log off, leave your desk, and set up and log on again. It isn't enough time to eat, go to the bathroom, and just de-stress for a moment. Calls come fast, and you'd better make sure to ask for that credit card by name a second time or you lose and entire 2-week's bonus (not just that day or week).

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Uhauler in Phoenix, Arizona

40 months ago

torizma in Glendale, Arizona said: princesscalicat

They sound pretty strict. Do you HAVE to be up and going at 4am or how are they with a moderately set schedule?

I didn't answer the original question. Uhaul requires you to give them at least 32 hours of availability and you have to work at least one weekend day. They schedule you when THEY want you to work. In addition to being listened to and judged ALL the time you also have the stress of Uhaul programs that run slow, freeze-up, and kick you out. Calls get dropped and customers are always starting their calls with "I was just talking to someone and he/she hung up on me" The Uhaul stores don't answer their phones so they get routed to the call center/at home people which makes the customers mad. There's a lot of contridiction. Try Alpine Access ( alpineaccess.com ) they hire work-at-home for a lot of different companies, and they treat their employees very well.

In my opinion, as a current Uhauler the job stinks.

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loveit in Chattanooga, Tennessee

32 months ago

I have been working for UHaul Sales and Reservations from home for 8 months now and its the best job Ive ever had. The pay is so good it allows me to work 25 hours a week, sometimes less and have money left over at the end of each month and live quite comfortably. I live alone and depend on no one but myself for income. Anyway, the hourly pay is fairly low, $8.50, however the bouns for booking reservations is outstanding due to the number of reservations I consistently book. Even in the off season which began in october, I am making very close to what I was in peak season. Regarding the time issues the other people have commented had, If you are late to ANY job it is an issue...if you spend too much time in the bathroom on ANY job it is an issue.....if you spend too much time clocked into "other" on ANY job it is an issue....My point being, if you dont follow the rules on ANY job it will be a problem....for you...hahaha.........I have NEVER clocked in late one time, RARELY use "other", and only take the designated time for break and lunch without going over and have NEVER been contacted by any manager or supervisor regarding an issue about my time. Management is VERY hands off and I ONLY hear from someone once a week to do a performance review and coaching. If you cannot work unsupervised then this job is not for you. I personally LOVE this job as it allows me to feel I have my own business by never hearing from management to breathe down your neck, and allowing me to choose what hours I would like to work. I have never been treated BETTER by a company by allowing me to do my job, do it well, and make myself and UHaul lots of money!! I want to retire from UHaul!

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dan in Davenport, Florida

32 months ago

loveit in Chattanooga, Tennessee said: I have been working for UHaul Sales and Reservations from home for 8 months now and its the best job Ive ever had. The pay is so good it allows me to work 25 hours a week, sometimes less and have money left over at the end of each month and live quite comfortably. I live alone and depend on no one but myself for income. Anyway, the hourly pay is fairly low, $8.50, however the bouns for booking reservations is outstanding due to the number of reservations I consistently book. Even in the off season which began in october, I am making very close to what I was in peak season. Regarding the time issues the other people have commented had, If you are late to ANY job it is an issue...if you spend too much time in the bathroom on ANY job it is an issue.....if you spend too much time clocked into "other" on ANY job it is an issue....My point being, if you dont follow the rules on ANY job it will be a problem....for you...hahaha.........I have NEVER clocked in late one time, RARELY use "other", and only take the designated time for break and lunch without going over and have NEVER been contacted by any manager or supervisor regarding an issue about my time. Management is VERY hands off and I ONLY hear from someone once a week to do a performance review and coaching. If you cannot work unsupervised then this job is not for you. I personally LOVE this job as it allows me to feel I have my own business by never hearing from management to breathe down your neck, and allowing me to choose what hours I would like to work. I have never been treated BETTER by a company by allowing me to do my job, do it well, and make myself and UHaul lots of money!! I want to retire from UHaul!

Please email me. therealdeal72jones@aol.com

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Not Happy Uhauler in Phoenix, Arizona

26 months ago

I just recently quit from working at home for Uhaul and I must say I was very disappointed with the job. The biggest problem I had was the lack of communication from management when it came to being coached on how to handle certain situations on the phone. The next big problem I had was the contradicting information that is given. Each week of training was taught by a different person and each week there would be one or two instructions that would change with regards of what you could or could not do. For example, one week you were told that if there was an issue with a hitch reservation you could contact hitch central but don't ever transfer the customer to hitch central but then a few days later you're being told that you should never for any reason contact hitch central....I mean come on which one is it?! The other thing I didn't like was that fact that after going through 4 weeks of training in which the last two weeks you're taking phone calls, I still had to qualify in order to participate in the bonus program!! Shouldn't the two weeks of taking phone calls in training been the determining factor as to whether or not I could participate in the bonus program after training?! To me Uhaul is not worry about what you can get or make out of this job but rather what they can get out of you and that is reservations!!!!!

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notcrazy in Nampa, Idaho

20 months ago

I recently applied for a General Manager job at a local U-haul owned store, which I will not be taking. The current GM was getting a promotion, and the area sales guy was very pleasant. When the Marketing Company Vice President (really just an area manager) came to the store, the whole atmosphere changed. The MCVP went around looking for problems and things done wrong around the store. He found very minor things, and he yelled at the GM... during my interview! I asked him what qualities he felt were important for a General Manager. He said "fill the storage units!" I made good suggestions about local marketing and how to get the units full, and he didn't even listen to my whole idea before saying that it works the way it is, and they're not changing a thing. (nice)... I also suggested fencing around the storage units for added security. The building is terribly outdated and really needs to be replaced. The cement floors indoors are cracked, and there are hardly any products on display. The ones that are on display have old dusty wrappers. I sure would like to talk with the company's CEO... If the MCVP is that bad during an interview, I can just imagine working there... I think I'll keep my current job... the grass on the U-Haul side of the fence is definitely brown!

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dani127 in Atlanta, Georgia

14 months ago

Work from home. Training was from home. Four weeks of training. Two weeks with trainers. Week 3 and 4 your were to be taking calls but shadowed. I guess they forgot to shadow my class because we were lost and on our own. We had no idea who to contact while working. Our manager barely online when we are online. Week 5 was to be our first week alone as official agents but we really had already been on our own. I got chewed out that first day for a call I did wrong during week 4. I felt really disrespected and was down-talked by my lead agent. I knew then I was pretty much over Uhaul, although, initially I was pretty excited for the opportunity. I haven't had anymore incidents like that. I'm still not sure if that was some sort of hazing?? Really unprofessional whatever it was.

Like usual call centers there are scripts and quotas. That was no problem. Three reservations an hour is pretty easy if that's all you are doing.. but it's not. You're making reservations, taking storage payments, trying to track ubox deliveries, helping people navigate the website and searching stock for boxes and things at particular stores. You are also getting people trying to reach store employees for personal reasons, callbacks, checking applications statuses and more. That's not a problem at all until you're contacted by management letting you know that you are not meeting your 3 per hour quota and you won't get your bonus.

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dani127 in Atlanta, Georgia

14 months ago

Cont..
All calls are from people thinking they are calling a specific store near them. What they don't know is that the store's calls are routed and they have reached the call center. We aren't to let them know that unless they ask or unless they ask something that we obviously can't answer because we're not there. Some people are ok with it and some insist on speaking to someone actually at the store. They ask for the direct number but of course it's the number they just dialed. I also have a hard time reaching actual stores immediately by phone and I need them to answer questions ALL. THE. TIME. Locations can't get in touch with other locations either. 2 out of 10 on a good day actually answer an internal line. Most go to queue to people like me. I end up sending a message and I've had good results with getting responses that way but not always. There's also email. I never know if they actually get back to customers.

Oh and about that script. My trainer said you basically go by the script and you'll be fine. Of course I followed it but if you don't go word for word or in exact order there might be a problem based on your management team and who's monitoring your call. You could end up not compliant. We're scripted to ask for the credit card number before confirming the location or pick up time for the day selected. Agents can see at the bottom of the page the times the equipment is available or that it isn't available at all. Knowing that it isn't available you still have to ask to reserve with a credit card. I hate doing this. I feel like it all was a lie. I used to try checking locations for equipment prior to getting a credit card # before I knew how strict Uhaul was. I was advised by my lead to go in order or I could be considered non-compliant. I have had someone call me out for taking their card number and then telling them we didn't have what they wanted and sending the request to scheduling. They had every right to be upset.

We also have to be very

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dani127 in Atlanta, Georgia

14 months ago

Cont.. AGAIN

We also have to be very pushy. We collect all contact info and at times people are reluctant or down right refuse. Some people only want a quote but we still must ask for all info. We also have to ask you to confirm with a credit card. If you say no we have to add urgency and ask again. Non-compliant if we don't INSIST. If you don't have a credit or debit card we have to suggest you to use a card of a family member or friend. I have never asked anyone to do that. It's ridiculous.

I could go on but this is getting way too long. Horrible practices Uhaul. Just check out Uhaul's facebook page. It's full of complaints by customers. I have worked here about two months and I'm done. I'd quit now but I'm waiting to start another job within a couple of weeks(thank goodness). I'm trying.... to hold on but I really despise logging on everyday..

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Rgv in Houston, Texas

10 months ago

Anyone know what the job is like as an area manager?

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Rgv in Houston, Texas

10 months ago

Anyone know the duties of an area manager? Does uhaul provide vehicle?

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floyd_alwine in Saint Louis, Missouri

4 months ago

Host said: I have worked for a U-haul dealer in st.louis,one of the top dealers in the country,you know the hours are long ,the pay is low,sometimes it's too cold or too hot and the bathroom brakes don't come when you need them.You people sit inside your homes or offices and make a descent pay,its not great but descent and complain.I work inside and out load trailers in all kind of weather.My pay isn't what I want it to be.I help the customers in what ever way I can.Yes,I make reservation too, you know that any job has its drawbacks.and all you can do is nitpick.The computer program isn't perfect.It is not the only one.They all are.Get over it,get over your selves and get on with your work!!!!Work is hard ,work is work.

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