My questions is how to measure effectiveness of secretary position?
I know. From what I have seen in the legal field, effectiveness is based on whether or not the person she works for complains about her (sad, but true).
I've seen a few secretaries who were great, but the attorney she worked for didn't like her, so he did nothing but complain.
I've worked with several secretaries who did as littl as they could get away with doing, but they worked with someone who was extremely easy going - so all the undone stuff was overlooked.
A good way to measure a secretary:
1) Is she pleasant on the phone? Does she make a good phone appearance?
2) Are messages relayed in a timely manner? Can she disern what is an important message that requires immediate attention as compared to something to not "bother" the big guy right at this minute?
3) Does she have a through comprehension of her company's busness, what her boss's work is, who the clients are, how things are run?
4) Is she an asset to her boss, to the company, or is she an expensive lump?
5) Is she likeable? Is she easy to work with, a team player? Is she a gossiper (always looking for an opportunity to make someone look bad to make herself look good)?
I have a Bachelor's Degree is Business Administration. So I have fairly good knowledge on this subject.