Hi, I have a problem with customer service section of the virtual teller test. Please any bank teller can help me giving the best answer to these question. I will give examples scenarios and what would be the best answer to say and do.
1) When is it appropriate to offer someone overdraft protection? is it when they come in and complaint about OP? or can I offer it to someone just come in to deposit a check? is there ONLY time to offer OP?
2) A customer want to deposit a check, and I deposited it and then she say I wanted $200 dollar (which she didnt write cash back in the deposit slip), what should be my action and response?
3) a gentlement come in to deposit a check to pay off the overdraft protection. he go on and say "I don't know how i got overdraft". what is my response and action?
4) because of the setting in the video is back in the 70s or so , so the drive-thru service is operated by human. so there is this guy he want to deposit his check and didnt fill out the deposit slip at the drive-thru, what should i do and response?