Time Warner Cable Customer Service & Sales Rep Face to Face Interview Questions

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twc customer service applicant in ny, New York

35 months ago

Hello Forums Community,

I recently passed the assessment and telephone interview with TWC for the customer service & sales rep position and was scheduled for an interview this coming Thursday. Has anyone interviewed for the same position and does anyone know what type of questions will be asked during the interview?

I am trying prepare myself for it. They seem to trick you with alot of sales questions so i would prefer to be preferred. Your help is more than greatly appreciated. Please share your experiences with me, Thank you!

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justryintoworkhere in somewhere unemployed in, Texas

35 months ago

1st question: How was your drive? don't complain about traffic
no matter how bad it was or if you got lost or whatever..just say the drive was great no problems at all.

the rest of the interview is structured about different customer service scenarios.
try to think of times when you offered above and beyond customer service and when you resolved a complex issue and what you do to persuade someone to your way of thinking. Also they will ask about a time you disagreed with a policy of a request from a supervisor.

Also they will ask "when is it acceptable to be absent from work." Death of immediate family is probably the only acceptable answer. Also they will ask how many times you have been late in the past year at your last or current job.

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twc applicant in Brooklyn, New York

35 months ago

I recently came from an interview for this location at the flushing queens location.. The Woman asked questions like what could you bring to this company, why do you want to work here.. if i were to call your previous employer... would they say this or that etc... I was one out of 6 other potential hires. I was told id receive a call in a few days.. How did your interview go?

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twc customer service applicant in ny, New York

35 months ago

twc applicant in Brooklyn, New York said: I recently came from an interview for this location at the flushing queens location.. The Woman asked questions like what could you bring to this company, why do you want to work here.. if i were to call your previous employer... would they say this or that etc... I was one out of 6 other potential hires. I was told id receive a call in a few days.. How did your interview go?

I interviewed at the same location and got the job. I aced the interview. Interviewer said he was very impressed and he looked forward to working with me at the end. got a call 4 days later and started the onboarding process. already did the drug screen. waiting on background check results and im good. got all the info in regards to training and it starts on november 14th.

they ask some pretty tricky questions but i had prepared myself heavily for everything they threw at me. lol it was pretty intense. i wish you the best of luck!!

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Tw Applicant

35 months ago

Thanks. I'm either going to receive a phone call or an email. :)

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twc customer service applicant in ny, New York

35 months ago

i'm keeping my fingers crossed for you! Sincerely hope you get it!

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Tw Applicant

35 months ago

Awww thanks. I was told that training would start October 4th. So maybe they have diff training dates.

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twc customer service applicant in ny, New York

35 months ago

You mean November 4th, lol :) they changed the training dates. its November 14th now. They also have another class in December

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twc customer service applicant in ny, New York

35 months ago

Keep me updated! We just might be working together :)

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Tw Applicant

35 months ago

I received the phone call... I got the job :-)

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twc customer service applicant in ny, New York

35 months ago

Congratulations! I look forward to working with you, Good luck throughout the onboarding process :)

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Tw Applicant

35 months ago

Thanks. I'm excited

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NYIRANEZA CLAUDINE in Kigali, Rwanda

35 months ago

My name is Nyiraneza Claudine I lieve to Kacyiru in Kigali town, I like a job, everry were, I am honest in my life. Waiting for your favorable reply receive my humbly salutation. Thanks

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Tw Applicant

35 months ago

So how was your onboard process? And how long did it take you to complete it? They told me they may put me in the December training class.

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twc customer service applicant in ny, New York

35 months ago

I dont know. I still have not heard back from anyone. I'm hoping it goes well. I was told it would be done within 7-10 business days so im still waiting. (keeping my fingers crossed) say a prayer for me! lol

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Tw Applicant in Bronx, New York

35 months ago

Definitely will :-)

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twc customer service applicant in ny, New York

35 months ago

Aww thanks, if you really do, it means alot! =) I will do the same for you!

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Tw Applicant in Bronx, New York

35 months ago

Always check your email. I received an email today telling me my start date.

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twc customer service applicant in ny, New York

35 months ago

was it from onboarding? did you already complete the process? I received an email telling me mines too from the recruiter but it says your supposed after the onboarding process is done (which is 7-10 business days, you are supposed to receive an email from css.onboarding saying you PASSED the onboarding process. did you get that 1?

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Tw Applicant in Brooklyn, New York

35 months ago

Yes,I received an email saying the process was complete.. and my start date would be Nov 11

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NYIRANEZA CLAUDINE in Kigali, Rwanda

35 months ago

Hello, I recieve your response.
Waiting for your favorable reply receive my humbly salutation. Thanks

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NYIRANEZA CLAUDINE in Kigali, Rwanda

35 months ago

Salut, est ce que quelque qui connais pas bien l englais peut repondre en fraincais? Mrci

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Tw Applicant in New York, New York

35 months ago

Hey, did you ever receive the email?

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twc applicant in Springfield Gardens, New York

34 months ago

Tw Applicant in New York, New York said: Hey, did you ever receive the email?

Yes, I did. Super excited for Orientation this Friday the 11th! :) See you there

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twc customer service applicant in ny, New York

34 months ago

Can't wait!

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Hotdigitty in Ajax, Ontario

34 months ago

NYIRANEZA CLAUDINE in Kigali, Rwanda said: Salut, est ce que quelque qui connais pas bien l englais peut repondre en fraincais? Mrci

Dear Nyiraneza Claudine,
Thank you for your interest in working in the USA.
Unfortunately, all of our positions have been filled but we will keep your application on file for 6 months should something become available with your exceptional skills in,

NYIRANEZA CLAUDINE in Kigali, Rwanda said: I like a job, everry were, I am honest in my life.
.

In the mean time, we have taken the courtesy of forwarding your job interest inquiry to Mexico, France and Iran.

We wish you all the best,
Humbly Salutations, USA

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Tw Applicant in Brooklyn, New York

34 months ago

See you there.

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Tw Applicant in New York, New York

34 months ago

Hey.. are our positions union positions?

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me in Louisville, Kentucky

19 months ago

NYIRANEZA CLAUDINE in Kigali, Rwanda said: Hello, I recieve your response.
Waiting for your favorable reply receive my humbly salutation. Thanks

It's humble not humbly

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LOL

17 months ago

Hotdigitty in Ajax, Ontario said: Dear Nyiraneza Claudine,
Thank you for your interest in working in the USA.
Unfortunately, all of our positions have been filled but we will keep your application on file for 6 months should something become available with your exceptional skills in,

.

In the mean time, we have taken the courtesy of forwarding your job interest inquiry to Mexico, France and Iran.

We wish you all the best,
Humbly Salutations, USA

Hahahaha! The funniest thing I've ever read on here!

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