Resume advice

Just wondering if anyone sees any glaring issues that I've missed. =) This is my updated resume, after the old version failed on me hundreds of times. I'd like to get out of sales if I can, but at this point I'll take anything...

SUMMARY: 16 years of customer service experience, holding all levels of responsibility from cashier to manager. 2 years of experience in an administrative support role with a leading state university. Exceptional project management skills, including successfully and consistently beating deadlines. Excellent business communication, organizational, and interpersonal skills, with the capacity to exceed performance quotas and succeed both individually and as part of a team.

PROFESSIONAL EXPERIENCE

SEARS HOLDINGS • Cambridge, MA
Consultative Sales (10/2011-present)

-Provide customer service, requiring extensive product knowledge to guide customers through features and benefits.
-Suggest add-on sales for a complete project.
-Instrumental in the department's same-store sales nearly doubling since being hired.

LOWES HOME CENTERS • Dedham, MA
Sales Specialist- Cabinets (04/2007-02/2010)

-Design and sell cabinet projects using fluent knowledge of 20/20 computer software, planning according to blueprints and specifications provided by the installer.
-Intensive personal customer interaction, successfully selling projects up to $40,000 each, and consistently being among the top performers in sales for the district.

HOME DEPOT • Morris Plains, NJ
Kitchen Designer/Sales (08/2005-03/2006)

-Successfully beat sales goals, usually by 200% or more. Led district sales performers.
-Juggled several projects simultaneously, to ensure meeting deadlines for customer satisfaction.

WILLIAM PATERSON UNIVERSITY • Wayne, NJ
Administrative Assistant (11/2003-08/2005)

-As part of an assistant-ship contract, served as first point of contact for the University Communications department, including directing visitors/calls, general office duties, and working on special projects as assigned.
-Co-managed the University television station, including all aspects of television production. Led up to 20 undergraduate students in a learning environment.

WAL-MART STORES • Cedar Knolls, NJ
Department Manager- Electronics (08/2002-10/2003)

-Responsible for maintaining high-ticket inventory, including POS replenishment, special holiday orders, shrink reports, and RTVs.
-Managed 5 associates within the department, including creating schedules, writing performance reviews, and being involved with the hiring/termination process.

95.5 WPLJ NY • New York, NY
Promotions/Marketing Internship (05/2000-09/2000)

-Created, led, and struck promotional events/contests for the radio station, traveling throughout the Tri-State area in company vehicles.
-Ensure the safety and comfort of visitors to the station and its events, including musical talent and on-air personalities.

EDUCATION

M.A. Degree in Interpersonal Communication (2005)
WILLIAM PATERSON UNIVERSITY • Wayne, NJ
Graduated with Honors.

B.F.A in Communications: Television/Radio Production (2002)
RAMAPO COLLEGE • Mahwah, NJ
Graduated with Honors.

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