What are typical automotive service advisor salaries?

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Do some companies pay a lot more for this position than others? What does a top earner make in this field?

What skills should you learn to increase your salary?

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Iamaformeremployee in Jacksonville, Florida

90 months ago

Sad part is when the CSI scores come in even if the BAD score is for sales or another dept within the dealership the service writer takes the fall and gets paid less. Doesn't matter if someone gives us a 100% happy if they give a bad score anywhere on there, we pay for it.

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Rchull69 in Simi Valley, California

70 months ago

I wrote service for a Dodge dealer 10 years ago, and was clearing an avg of $120,000 a year. If you are straight up honest with ALL your customers and friendly, do not strong arm them ever, and have a general knowledge of the mechanics of a vehicle, it can still be done today, regardless of CSI, as the CSI will come naturally. I've finally worked my way up to becoming a BMW Service Advisor, and it's about to pay off, I am going to die at this dealership, never gonna go elsewhere!!!!

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Aj in San Luis Obispo, California

10 months ago

Rchull69 in Simi Valley, California said: I wrote service for a Dodge dealer 10 years ago, and was clearing an avg of $120,000 a year. If you are straight up honest with ALL your customers and friendly, do not strong arm them ever, and have a general knowledge of the mechanics of a vehicle, it can still be done today, regardless of CSI, as the CSI will come naturally. I've finally worked my way up to becoming a BMW Service Advisor, and it's about to pay off, I am going to die at this dealership, never gonna go elsewhere!!!!

HI there, Just curious if you're still a BMW service advisor? I am thinking of applying for a SA position for BMW and wondering if you still love it? I was a finance manager for a luxury brand for several years and then stayed home to raise my children (yes I am female :) but now I am looking at trying service instead of sales dept. I like the idea of building relationships with customers and the store I would be applying for is m-f which works better for me. Anyhow, I know warranties and customer care but would need to learn the mechanics part--how to talk technical about the vehicle would be my downfall. Any advice would be appreciated!

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Rch69 in Thousand Oaks, California

10 months ago

Aj in San Luis Obispo, California said: HI there, Just curious if you're still a BMW service advisor? I am thinking of applying for a SA position for BMW and wondering if you still love it? I was a finance manager for a luxury brand for several years and then stayed home to raise my children (yes I am female :) but now I am looking at trying service instead of sales dept. I like the idea of building relationships with customers and the store I would be applying for is m-f which works better for me. Anyhow, I know warranties and customer care but would need to learn the mechanics part--how to talk technical about the vehicle would be my downfall. Any advice would be appreciated!

I am!!! Been with BMW now just under 5 years, and it's been an awesome experience all together. I am 1 of 7 writers here, been here since 11/2011, have been lead writer ever since. Write an avg of 20-25 cars a day, gross approx $225k mo avg. Avg gross mo pay 11k-12k with CSI bonus.

Knowing the mechanical details of the car is a must, that way you can explain repairs and such and how components operate and such, it helps when you have some mechanical knowledge. Find a mechanic and hang with him for a day or more if you can, and ask lots of questions.

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JMFlores in Houston, Texas

1 month ago

Rch69 in Thousand Oaks, California said: I am!!! Been with BMW now just under 5 years, and it's been an awesome experience all together. I am 1 of 7 writers here, been here since 11/2011, have been lead writer ever since. Write an avg of 20-25 cars a day, gross approx $225k mo avg. Avg gross mo pay 11k-12k with CSI bonus.

Knowing the mechanical details of the car is a must, that way you can explain repairs and such and how components operate and such, it helps when you have some mechanical knowledge. Find a mechanic and hang with him for a day or more if you can, and ask lots of questions.

May I ask what your pay plan is like? I'm going to be moving from Car Sales to Service Advisor at my store which is a Kia store, I am south of Houston, but our reviews are so high we get more customers and average higher sales then the houston dealers. But anyways the pay plan is $1895 salary with 0-249 hours = 5$ per hour,250- 275 = $6 and anything over $7

I have never asked the pay plans because the position was never on my radar but the hours and having a 4 month old baby are making my decision a little easier. Thanks!

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Rch69 in Moorpark, California

1 month ago

JMFlores in Houston, Texas said: May I ask what your pay plan is like? I'm going to be moving from Car Sales to Service Advisor at my store which is a Kia store, I am south of Houston, but our reviews are so high we get more customers and average higher sales then the houston dealers. But anyways the pay plan is $1895 salary with 0-249 hours = 5$ per hour,250- 275 = $6 and anything over $7

I have never asked the pay plans because the position was never on my radar but the hours and having a 4 month old baby are making my decision a little easier. Thanks!

I am still at same BMW I started at 5 years ago as I write this, and we are 100% commission, that way dealer does not have to pay us Holiday pay, it's wrong as anything, but when you work for a corporation, that's what they do, and it hasn't changed once in 5 years I've been here and probably never will for rest of time I'm here. We get 7% of everything we write (parts, labor), CP, Warr & Internal. Once we hit 25k gross profit CP, then they add .5% retro, and hit 30k+ gp, another .5% maxing out at 8%. I write about 240k mo gross combined, and my GP avg's 50-60k, so I always hit my bonuses every month, and also avg 12k+ mo payday. We also get a $500 bonus if CSI is above 96, and $1000 if above 97.5, I've never missed my bonus as I usually stay around 98 CSI with 60-70 feedbacks returned per month. Don't know if I answered ur question or not, let me know if I didn't.

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