What are typical automotive service advisor salaries?

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Do some companies pay a lot more for this position than others? What does a top earner make in this field?

What skills should you learn to increase your salary?

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Iamaformeremployee in Jacksonville, Florida

100 months ago

Sad part is when the CSI scores come in even if the BAD score is for sales or another dept within the dealership the service writer takes the fall and gets paid less. Doesn't matter if someone gives us a 100% happy if they give a bad score anywhere on there, we pay for it.

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Rchull69 in Simi Valley, California

80 months ago

I wrote service for a Dodge dealer 10 years ago, and was clearing an avg of $120,000 a year. If you are straight up honest with ALL your customers and friendly, do not strong arm them ever, and have a general knowledge of the mechanics of a vehicle, it can still be done today, regardless of CSI, as the CSI will come naturally. I've finally worked my way up to becoming a BMW Service Advisor, and it's about to pay off, I am going to die at this dealership, never gonna go elsewhere!!!!

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Aj in San Luis Obispo, California

20 months ago

Rchull69 in Simi Valley, California said: I wrote service for a Dodge dealer 10 years ago, and was clearing an avg of $120,000 a year. If you are straight up honest with ALL your customers and friendly, do not strong arm them ever, and have a general knowledge of the mechanics of a vehicle, it can still be done today, regardless of CSI, as the CSI will come naturally. I've finally worked my way up to becoming a BMW Service Advisor, and it's about to pay off, I am going to die at this dealership, never gonna go elsewhere!!!!

HI there, Just curious if you're still a BMW service advisor? I am thinking of applying for a SA position for BMW and wondering if you still love it? I was a finance manager for a luxury brand for several years and then stayed home to raise my children (yes I am female :) but now I am looking at trying service instead of sales dept. I like the idea of building relationships with customers and the store I would be applying for is m-f which works better for me. Anyhow, I know warranties and customer care but would need to learn the mechanics part--how to talk technical about the vehicle would be my downfall. Any advice would be appreciated!

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Rch69 in Thousand Oaks, California

20 months ago

Aj in San Luis Obispo, California said: HI there, Just curious if you're still a BMW service advisor? I am thinking of applying for a SA position for BMW and wondering if you still love it? I was a finance manager for a luxury brand for several years and then stayed home to raise my children (yes I am female :) but now I am looking at trying service instead of sales dept. I like the idea of building relationships with customers and the store I would be applying for is m-f which works better for me. Anyhow, I know warranties and customer care but would need to learn the mechanics part--how to talk technical about the vehicle would be my downfall. Any advice would be appreciated!

I am!!! Been with BMW now just under 5 years, and it's been an awesome experience all together. I am 1 of 7 writers here, been here since 11/2011, have been lead writer ever since. Write an avg of 20-25 cars a day, gross approx $225k mo avg. Avg gross mo pay 11k-12k with CSI bonus.

Knowing the mechanical details of the car is a must, that way you can explain repairs and such and how components operate and such, it helps when you have some mechanical knowledge. Find a mechanic and hang with him for a day or more if you can, and ask lots of questions.

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JMFlores in Houston, Texas

11 months ago

Rch69 in Thousand Oaks, California said: I am!!! Been with BMW now just under 5 years, and it's been an awesome experience all together. I am 1 of 7 writers here, been here since 11/2011, have been lead writer ever since. Write an avg of 20-25 cars a day, gross approx $225k mo avg. Avg gross mo pay 11k-12k with CSI bonus.

Knowing the mechanical details of the car is a must, that way you can explain repairs and such and how components operate and such, it helps when you have some mechanical knowledge. Find a mechanic and hang with him for a day or more if you can, and ask lots of questions.

May I ask what your pay plan is like? I'm going to be moving from Car Sales to Service Advisor at my store which is a Kia store, I am south of Houston, but our reviews are so high we get more customers and average higher sales then the houston dealers. But anyways the pay plan is $1895 salary with 0-249 hours = 5$ per hour,250- 275 = $6 and anything over $7

I have never asked the pay plans because the position was never on my radar but the hours and having a 4 month old baby are making my decision a little easier. Thanks!

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Rch69 in Moorpark, California

11 months ago

JMFlores in Houston, Texas said: May I ask what your pay plan is like? I'm going to be moving from Car Sales to Service Advisor at my store which is a Kia store, I am south of Houston, but our reviews are so high we get more customers and average higher sales then the houston dealers. But anyways the pay plan is $1895 salary with 0-249 hours = 5$ per hour,250- 275 = $6 and anything over $7

I have never asked the pay plans because the position was never on my radar but the hours and having a 4 month old baby are making my decision a little easier. Thanks!

I am still at same BMW I started at 5 years ago as I write this, and we are 100% commission, that way dealer does not have to pay us Holiday pay, it's wrong as anything, but when you work for a corporation, that's what they do, and it hasn't changed once in 5 years I've been here and probably never will for rest of time I'm here. We get 7% of everything we write (parts, labor), CP, Warr & Internal. Once we hit 25k gross profit CP, then they add .5% retro, and hit 30k+ gp, another .5% maxing out at 8%. I write about 240k mo gross combined, and my GP avg's 50-60k, so I always hit my bonuses every month, and also avg 12k+ mo payday. We also get a $500 bonus if CSI is above 96, and $1000 if above 97.5, I've never missed my bonus as I usually stay around 98 CSI with 60-70 feedbacks returned per month. Don't know if I answered ur question or not, let me know if I didn't.

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Elly in Salt Lake City, Utah

7 months ago

I currently work as a Case Manager for Chrysler. As a Case Manager, I determine if the customers repair I'd due to a manufacture defect or if it's customer caused based on the diagnosis at the dealership. I contact dealerships and get updates on customers vehicles and then I contact the customer and give them updates. I also get CSI's too. I've had so many of my Service Advisors tell me that I have the personality of a Service Advisor. Yes, I am a female and I gave been considering being a Service Advisor. What is your input?

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Rch69 in Moorpark, California

7 months ago

Elly in Salt Lake City, Utah said: I currently work as a Case Manager for Chrysler. As a Case Manager, I determine if the customers repair I'd due to a manufacture defect or if it's customer caused based on the diagnosis at the dealership. I contact dealerships and get updates on customers vehicles and then I contact the customer and give them updates. I also get CSI's too. I've had so many of my Service Advisors tell me that I have the personality of a Service Advisor. Yes, I am a female and I gave been considering being a Service Advisor. What is your input?

Heck yes you can do it!!!! As long as you have some knowledge on how an automobile works, and are good with people as far as communicating and can explain repair procedures and such, 110% yes, you could easily be a writer. The issue in this industry is most places want to see some type of experience. Most of the dealers here in So Cal have recently wanted to see most writers have a college degree, and there really is no need for that, common sense and knowledge of a vehicle is all you need, and patience to work with customers. Find a small dealer that will take you in and under there arms, and train You properly. You will either want to be familiar with CDK (formerly ADP), or Reynolds & Reynolds repair order software too. Let me know if more questions. I did 167k in 2016 without breaking sweat with my own clientele. I am not bragging, just making a statement as to what is to come if you do it right. And that does not include all the tips, gifts, etc that you get on the side. :-)

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ThomP in Portland, Oregon

5 months ago

Would 2% of what the service advisor team writes plus 7% of what I write myself be good pay?

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ChanS in Corona, California

4 months ago

just wanted to share that i've been a luxury line automotive technician for the past 7 years (porsche, audi, bmw, mercedes etc.) and have recently made the decision to transition my skills into a service advisor position.

like rich69 has mentioned most dealers in socal want to see college degree and 1-2 years in sales/dealership experience. i have been searching for a service advisor job at the brands i've serviced the most but have yet to receive a reply for a month... until today mitsubishi dealer has offered me the service advisor position i've interviewed for. i am hoping to gain all the experience that i can and maintain a high CSI rating and eventually transfer to a bmw/porsche dealership.

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Jeff Davie in Phoenix, Arizona

4 months ago

I have a question. I was offered a internal advisor position with BMW and then a different location offered a position with BMW as a line advisor. Any insight is appreciated!

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Rch69 in Los Angeles, California

4 months ago

ThomP in Portland, Oregon said: Would 2% of what the service advisor team writes plus 7% of what I write myself be good pay?

Hello, what do you mean 2% of SA team? Do all of the writers share SA number and throw in pot? 7% sounds decent, but 7% of what? Gross? Gross Profit?

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RichieRich in Kannapolis, North Carolina

4 months ago

I too just went for an interview with a dealership for a service advisor position in the Charlotte NC area. Been in the automotive field for a long time. Had a call about this job and what worries me, isn't the actual job but working commission. Always had a hourly job and working commissions scares the $hit out of me. not to mention the hours and working Saturdays. Well the hours wouldn't be an issue if I wasn't divorced with kids to get.

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Rch69 in Newbury Park, California

4 months ago

I am sitting at work right now as I write this cursing under my breathe as to why I am here on a Saturday with 5 appts, ugh. But it's part of making good money, no way around it. The 100% commission plan freaked me out as well, but it's been damn near 6 years and I have yet to not have a decent paycheck, it's been good thus far. Do they at least offer a guarantee for first 3 months till you get rolling?

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RichieRich in Kannapolis, North Carolina

4 months ago

No haven't even asked that. I would think so, till i get the hang of it.

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0260B4U in Sacramento, California

1 month ago

BMW writers, has anyone seen their new pay plan for CSI since it has changed ? How are you getting paid ?
We are on a two month gimme, so we get CSI automatically.

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Rh69 in Thousand Oaks, California

1 month ago

0260B4U in Sacramento, California said: BMW writers, has anyone seen their new pay plan for CSI since it has changed ? How are you getting paid ?
We are on a two month gimme, so we get CSI automatically.

Sigh, it's affecting us already. Our manager changed drastically, and with this new Qualtrics, manager has no clue how to bonus us each mo. We were getting $500 if we maintained a 96.5+, changed it to 97.2, and $1000 if we maintained a 97.5+, changed it to 98.4, and, AND, it's based of 90 day rolling score, which I maintain a 98.7 avg, but one bad score will do you in. Have no clue how they will pay us with new system though.

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