Top call center customer service representative skills needed to get the job.

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Host	What are the top 3 traits or skills every call center customer service representative must have to excel? Can you suggest any tips or insights to develop your call center customer service representative expertise? Reply - Report abuse
Joan Sullivan in Haverhill, Massachusetts 52 months ago	Host said: What are the top 3 traits or skills every call center customer service representative must have to excel? Can you suggest any tips or insights to develop your call center customer service representative expertise? Good listening skills, compassion, and ability to multi-task. - Was this comment helpful? Yes (15) / No (1) Reply - Report abuse
Joan Sullivan in Haverhill, Massachusetts 52 months ago	Good listening skills, compassion, ability to multi-task. - Was this comment helpful? Yes (9) / No (2) Reply - Report abuse
sharon gresswell in Montclair, California 46 months ago	Host said: What are the top 3 traits or skills every call center customer service representative must have to excel? Can you suggest any tips or insights to develop your call center customer service representative expertise? Being able to communicate effectively Be a good listener Being able to resolve the issues - Was this comment helpful? Yes (6) / No (1) Reply - Report abuse
Felicia Brown in Murfreesboro, Tennessee 46 months ago	Host said: What are the top 3 traits or skills every call center customer service representative must have to excel? Can you suggest any tips or insights to develop your call center customer service representative expertise? Teamwork Respect for co work and Managerment Respect for your customer - Was this comment helpful? Yes (4) / No (2) Reply - Report abuse
julieholzen@comcast.net in Hendersonville, Tennessee 41 months ago	I am looking for work in the late evening hours from 11:00 p.m. to 7:00 a.m.. Is there anything in Hendersonville or Nashville location. I need those hours in particular. I am retired from Vanderbilt University School of Medicine...and need a job in order to help out at home...so these hours would be beneficial to me. If you have any information, please send me an email at julieholzen@comcast.net Thanks! Juliw - Was this comment helpful? Yes (2) / No (2) Reply - Report abuse
dee in Orange, California 41 months ago	Host said: What are the top 3 traits or skills every call center customer service representative must have to excel? Can you suggest any tips or insights to develop your call center customer service representative expertise? * Be able to communicate with proper grammer, set your tone as the pace of the customer (normal, compassionate, enuciate,calm, relaxed enthusiatic attitude.) * Always show a effort to assist the customer as your able to descalate the situation and let the customer vent frustration without interruption. Take initative and don't blame no one for the error, but handle the issues efficiently as if it were your own. Always thank the customer for their business and encourage feedback from the customer as it shows your interest in their concerns or any issues that may arise. Answer the phone with a energetic positive attitude, it can rub off on a frustrated/hostile customer to make them more relax and comfortable. - Was this comment helpful? Yes (5) / No (5) Reply - Report abuse
deborahnellrollins@comcast.net in Fairfield, California 39 months ago	To whom it may concern, I am looking for work in the Fairfield, California area. I am experienced as a Collector, A/R and as a Call Center Representative. I have good listening skills, compassion, ability to multi-task, very positive and will help any and all customers frustrated or not. I can learn most any position quickly and I'm at work when should be. Please help me with a job. My home phone number is email address: deborahnellrollins@comcast.net. Thank you very much, Deborah - Was this comment helpful? Yes / No (1) Reply - Report abuse
Patchi726 in Northampton, Massachusetts 12 months ago	Joan Sullivan in Haverhill, Massachusetts said: Good listening skills, compassion, ability to multi-task. Hi, Joan! I live in Western Massachusetts. I have been looking for a real Call Center Customer Representative, from my home, here in Massachusetts. Do you work for one, now? Thanks, Joan...hope to hear from you soon! Patty Westhampton, MA - Was this comment helpful? Yes / No Reply - Report abuse
Patchi726 in Northampton, Massachusetts 12 months ago	Hi, again, Joan...forgot some things in my reply to you...I am looking for a Call Center Customer Representative JOB in Massachusetts...and wondering if you know of where I can look for that. Thanks, again! Patty Westhampton, MA - Was this comment helpful? Yes (1) / No Reply - Report abuse

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Top call center customer service representative skills needed to get the job.

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