What are the best call center customer service representative qualifications and training to get ahead?

What is the best training for becoming a call center customer service representative? What types of ongoing training or certifications are necessary to be an effective call center customer service representative?

What do non-traditional career paths look like?

I want to improve my skills. I want to be the best.
Thank you for your time and effort.
May the Lord bless you and your love ones.

Love in the Lord,
Pearlie A. Jackson

Host said: What is the best training for becoming a call center customer service representative? What types of ongoing training or certifications are necessary to be an effective call center customer service representative?

What do non-traditional career paths look like?

I think in addition to training, You really have to be a people person as well as patieint, flexible and proffesional. Training may be based on the type of company; however computer based knowledge and company knowlded is certainely a plus.

Thank you
Paula Parrish

I presently recruit customer service representatives for several call centers in the US. I found that people with daily interaction with others can do well in this type of environment. Specifically, they have demonstrated ability to resolve problems/issues, are good listeners, ability to gather necessary information to make a sound decision, unwavering commitment. Paul is right when she says that you definitely need to be a people person. You cannot obtain these qualities in a book or training course. It's who are and how you react to others. Excellent computer skills is essential.

Look into ICMI they are a call center group that has online training. It also looks good on a resume to use some of the lingo. AHT = Average handle time , Occupancy = percentage of the day your are actually talking on the phone with customers, KPI = Key performance indicators in calls such as empathy, 1st call resolution, info confirmation. Good Luck to all.

I want to know how to become a good
customer sevice repersentative
thank you

WHAT IS THE BEST WAY TO BROADEN MY SKILL SETS TO INCLUDE EXCEL/SPREADHEETS, SABRE. LOTUS NOTES AND OTHER SKILLS RELATED TO THE WORK NECESSARY TO EXPAND MY CALL CENTER OPPORTUNITIES...IT IS HARD THESE DAYS AS EVEN TEMP ASSIGNMENTS WITHIN CORPS /DOWNSIZING IS PREVENTING HANDS ON EXPERIENCE IN THESE SKILL SETS .......MY CALL CENTER/SALES/SUPPORT ISSUES AND PRIMARY SYSTEMS KNOWLEDGE ARE NOT AT ISSUE, BUT I WOULD LIKE HAVE ADDTIONAL MARKETABLE SKILLS SO THAT I CAN CROSS DEPTS. IF NECESSARY, THANKS