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What are the top 3 traits or skills every call center supervisor must have to excel?

Can you suggest any tips or insights to develop your call center supervisor expertise?

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Vincent Angelo B Obciana in Littleton, Colorado

63 months ago

i would like to learn all those 3 traits or skills that a supervisor must possess! thanks!

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Randall Crump in Houston, Texas

52 months ago

The first is:

Sales Sales and more Sales then would be

Problem Solver then

Communication Skills.

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Jack R. in Bellingham, Washington

50 months ago

I think the three Skills all Supervisors should have are

1. Communication: The ability to accuatly and effectivly communicate needs, desires and intentions.
2. Team Work: The ability to delegate and rely on ones team to be productive without being ever present.
3. Follow though: The ability to follow through with rewards or threats, if you say you are going to punish a rep for something make sure you have that power before you make the statement because your reps know you by your word if you say something make sure you can back it up.

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