How do I get an entry level claims position?

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janiece in Olympia, Washington

40 months ago

Hang in there all of you! The mayan calendar is predicting stormy weather ahead (La'ninia). Keep pounding the pavement and avoid these negative comments. I did property management for a short time and even had employers calling me after I decided this was not for me. My husband goes to the east coast when huge storms are predicted because they don't have enough man/woman power. ( Lineman). Get licensed and get your name out there!!!

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Matt L in Durham, North Carolina

39 months ago

I just passed my Adjusters License last fri and am currently looking for my FIRST ADJUSTER JOB.. How do i get started in the business when every job I look at says they want experience.. I cant seem to find anything for entry level.. PLEASE HELP !!!

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Bruce in Antioch, Tennessee

39 months ago

Matt L in Durham, North Carolina said: I just passed my Adjusters License last fri and am currently looking for my FIRST ADJUSTER JOB.. How do i get started in the business when every job I look at says they want experience.. I cant seem to find anything for entry level.. PLEASE HELP !!!

It isn't easy Matt. There are several companies that offer training however it is no garantee you will get hired. Some say that these companies are simply trying to make a buck on us poor adjusters trying to get into the groove or mainstream. If a big enough cat hits in 2012, even the beginners will get a call to estimate damages. Worley is a good company, Wardlaw out of Waco, TX is another, and E A Renfroe in Birmingham is another good company. Some of these offer free seminars and some only offer training for $. FEMA offers flood cat certifications free in various cities going on soon for the 2012 season. This business ain't easy, let me just tell you that. You'll starve before you make any money.

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Jimbo in Jacksonville, Florida

38 months ago

Jason1162 in Gaffney, South Carolina said: So im a 24 year old trying to make a career change and have found I would love to be an Insurance adjuster. I am thinking about paying to take the classes and take the test to get my license. I live in the Greenville, SC area. I'm not sure what im getting into, but would like any advice that anyones willing to give. Please Help! thanks

I tell you what Jason, I have been in the field for almost 10 years. It's a rough and stressful way to earn a living. If you are super organized, able to multi task, administratively inclined , have awesome people skills and love hard work , long hours, and don't mind the daily mental abuse you get for not paying enough money or for not paying quick enough, not returning a phone call within 15 minutes, dealing with losses you know are fraudulent, but can do nothing about cause you really can't prove it or dealing with greedy injury attorneys, this may be the job for you. However, you must be able to do all of the above. You can't pick and choose . SC may be a bit different than my state. Good Luck,wish you well

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Amber

38 months ago

Ken in Springdale, Arkansas said: I took my All-lines Certifications & Xactimate tranning in October and have tried to apply for as many jobs as possible. Found one job advertising for a tranee. When calling the company they said they were hiring a personal friend for the job.

When taking the tranning they tell you It's easy to find work. Yea! Where are the jobs?

Arkansas will not allow you to work independily and they won't let you take the state exam unless you work for some one for a year.

I'm in the same boat! I'm from Arkansas and I'm currently taking a course to become an adjuster and I cant seem to find anyone that will allow me to work under them!

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Steven Smith in Newport Beach, California

37 months ago

I have my P&C Lic and I want to break into claims to have a better understanding of the industry to advance my career growth. Any ideas on where to start to obtain my Lic for Claims?

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William A in Fort Worth, Texas

37 months ago

Reading these comments brings back old memories. After 27 yrs in the construction industry I decided to make a change. I went to a school mentioned in this thread. I was promised a job after completing the school. Well as we all know this didn't happen. It took me 2 long hard yrs to get a Chance to prove myself. During that 2 yr period, I continued to take courses and attend seminars. When finally getting the opportunity to work,I successfully was redeployed for 18 months. Fast forward 5 yrs. Folks if you are prepared and you market yourself you will get a call. If you sit around applying and waiting for the phone to ring you are wasting your time. The real numbers are 95 percent of the people that want to adjusting never follow thru with the self marketing part,therefore they fail. The amount of money you make is fantastic,but beware,do not do the job for the money,do it for the love of the job. There are no shortcuts other than a major cat such as Katrina. It does take a special person to be able to cope with the duties of the job. At this point , I receive calls from companies I have never heard of,wanting me to work for them. Do a good job when the chance arrives and make a name for yourself. Regardless of what you hear or read, the industry is alive and thriving. If you really want to be an adjuster,follow my advise and you will do just fine. If you want it to happen,then make it happen. Good luck to all !

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damon in Chicago, Illinois

35 months ago

Hello all.

I will be starting a job as an inside CAT adjuster, so all phone-based and cubicle type of an environment with a well-known company. I've read a lot of negative reviews about the job being very stressful and just having a high workload to deal with. I'm in transition. Worked as an assistant manager in retail for a little while but needed a career change b/c I just didn't feel like retail would be something that I would want to do for the next 30 yrs.

Problem is these days, it's very tough to find anything. People say, well look the other way and try to find something else. This economy does not provide for those opportunities. Only the lucky ones with the right connections seem to find the breaks while the rest of us are begging to get anything. For instance, this is the first job offer that I've had in about 6 months. So these job offers are tough to come by. For someone coming ito the insurance industry with no experience and no other real job prospects, is it a good idea to take a chance in this sort of a position?With that being said, I am coming to the job with an open mind and I've dealt with stress and unhappy customers in my previous positions but what I want to know is what are the upsides of being a claims adjuster? What do adjusters like about the position and what is a day in the life like for an inside claims adjuster?

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Renee in Orange Park, Florida

33 months ago

No one want to hire you if you don't have experience. I'm even willing to volunteer but they still want experience to volunteer. They dont even care if you have a degreed. What is wrong with this picture? Maybe I'm just crazy.

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ken in Springdale, Arkansas

33 months ago

Ava C. Denney in Austin, Texas said: I worked for Pilot Catastophes Inc. after Hurricane Katrina and Rita and fell in love with adjusting. I got my Texas adjuster license during this time. Since then I have been unable to find a company who will hire me because I only have a year of experience in adjusting. My question is how do you get experience when companies won't hire you unless you have a couple of years experience and they aren't willing to give you the opportunity to prove yourself. Please help! Adjusting is what I want to do however I have been running into road blocks ever since I worked with Pilot.

Danny Don't hold your breath with getting in with becoming an adjuster. I have been trying for over three years to get into the industry and no one will hire you unless you have a in. Sorry but it's the truth.

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ken in Springdale, Arkansas

33 months ago

ken in Springdale, Arkansas said: Danny Don't hold your breath with getting in with becoming an adjuster. I have been trying for over three years to get into the industry and no one will hire you unless you have a in. Sorry but it's the truth.

It's a racket that someone needs to investigate and do something about. The schools Lie about the opportunity just to get you to take the class $$$ is the name of the game. When you get out and graduate and try to get into the industry you soon relize that you got screwed.

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larry in Chicago, Illinois

33 months ago

ken in Springdale, Arkansas said: Danny Don't hold your breath with getting in with becoming an adjuster. I have been trying for over three years to get into the industry and no one will hire you unless you have a in. Sorry but it's the truth.

You are partly correct but also partly incorrect. There are companies out there who will hire people to train as claims adjusters with little to no experience. I won't name the company but one of the top insurance companies in the industry does hire people with no experience but maybe backgrounds in customer service or retail where they have had experiences dealing with irate or frustrated customers.

But at the same time, I know what you're saying is true b/c I've been there and I looked for jobs and I knew I was qualified to get into different positions but for some reason, there was always a roadblock. I think it has to do with competition among others who are applying for the same position and then networking and how certain people have an "in" while others don't.

It's honestly more about luck and being at the right place at the right time than anything else if you do not have a connection. That's how it worked out for me but I guess all I can say is keep applying to as many places as possible and don't give up. I spent about 4-5 hrs. everyday during the week looking/applying for jobs and modifying my cover letters, and I was applying to an average of 12-15 jobs per week. I kept getting phone/face-to-face interviews, wasn't having any real luck, but it just takes 1 company to see the potential in you for everything to change. For all the stupid recruiters/employers who wouldn't know how to tell talent if their life depended on it, there are recruiters out there who do get it. It's just a matter of having the right luck fall into place and just being prepared for the interview process.

I can't stress enough about preparing for interviews, use flashcards, prepare for interview questions weekly.

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DavidJK in Tampa, Florida

31 months ago

Larry has a great point, a lot has to pan together to get a job as an Adjuster, save for the freak occurence. I have been after this profession starting four years ago when I started my Business Degree, I am 24 now. My sister-in-law in an adjuster and living with her for 2 years during that time made me interested. After I graduated in December 2012 I started to apply to trainee adjuster postions with only personal construction/atuomotive experience and administraive experience under my belt. In the mean time I took on and internship For SMARTCIRCLE (STAY AWAY!!!) which wasn't for me and then went to work a Temp Job at an insurance headquarters. During this time I was with the internship and temp job I had been applying to more lucrative positions with little luck.MY lucky break came! One month before my temp contract ended. My s-i-l got a new job working at a Sought after carrier to work for that had Adj trainee positions available (One I had applied to TWICE in the past year but nothing) she was new but gave my resume to the hiring manager - nothing. Luckily for me I sat next to the office of a Director for Ins operations, she loved me ;). I asked for a referrel and she told me she knew the VP there! They spoke and after a couple interviews and tests they offered me the job! I bought all the materials for the State test too (5-20) two months before this. Everything lined up. Best of Luck too all. Your Dream will die if you let it, don't let it! PERSISTENCE & NETWORKING!

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Vaille in Palo Alto, California

31 months ago

I've been a casualty adjuster for about 15 years, primarily in the Chicago market. It can be an excellent career *if* you have the personality for it. To break into the industry, you'll want to develop the skill sets that insurers know are essential to the work. Myself, I came out of a loss prevention background (I used to catch shoplifters). Over the years, I've known a number of adjusters who were ex-cops. Collections representatives, too. What's the common thread between loss prevention, law enforcement and collections in this example? They are all high stress, require excellent negotiation skills and each requires conflict management. You also need to be pretty damn sharp, able to multi-task, have excellent organizational skills and communicate with people on their level. The phone rings, it's a doctor inquiring about the status of a medical payment. Hang up, it rings again, its a high school dropout wanting to know about his total loss. Rings again, now its a detective calling to discuss a fraud case. Rings again, it's a lawyer wanting discuss an injury settlement. You've got to be able to change directions in a moment's notice and communicate effectively with the public and resolve issues ASAP.

Education - 10 years ago, you could still get into adjusting w/ a high school diploma. Those days are gone. Insurers now want a minimum of a 4 year degree. Business is great, but you can pretty much major anything. Once you're in the door, the people who advance upwards will at a minimum have an AIC designation. A CPCU is significantly more impressive and the truly ambitious (i.e. the folks who have their eye on one day reaching the echelons of upper management) will usually obtain a Master's degree.

Companies - I'd recommend checking out organizations that actively recruit for entry level trainee positions. Travelers, Farmers (sometimes), Geico, Allstate, American Family and Progressive all come to mind.

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pheffler1@gmail.com in Charlotte, North Carolina

29 months ago

Ava C. Denney in Austin, Texas said: I worked for Pilot Catastophes Inc. after Hurricane Katrina and Rita and fell in love with adjusting. I got my Texas adjuster license during this time. Since then I have been unable to find a company who will hire me because I only have a year of experience in adjusting. My question is how do you get experience when companies won't hire you unless you have a couple of years experience and they aren't willing to give you the opportunity to prove yourself. Please help! Adjusting is what I want to do however I have been running into road blocks ever since I worked with Pilot.
Hi, Denny. I read your post and am wondering if the business has gotten better for you in the past 51 months, or how ever old the post is.

I'm just learning the trade now. Got an update? Any more thoughts on Pilot? Know anything about Southeastern?

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pheffler1@gmail.com in Charlotte, North Carolina

29 months ago

Vaille in Palo Alto, California said: Sir, I found your article very informative. Please say more.

I am just learning the business and your advice sounded good.

Thanks

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safeguard.tim@hotmail.com in Saint Paul, Minnesota

28 months ago

Karen Smith in Browns Valley, Minnesota said:

Hello I am just about to take my state lic in minnesota, any hints on how to pass this with out issue. alot of info for a 35 question test. also it really appears to be hard to find entry level or trainee position, any ideas

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claimsguy123@inbox.com in Lexington, Kentucky

22 months ago

I’ve been an adjuster (for a couple of big name insurance companies) for about 20 years. This evening I found myself reading all these posts on “indeed” from what appears to be 1) people who are thinking about property estimating: 2) others who seem to be serious about getting into property estimating. 3) lastly, the few who have are in property estimating.

Helping others is something I enjoy, so blogging about this subject seems a good idea in order to dispel myths. From what I read, it’s fairly obvious to me those that have been in the business all speak the truth. Allow me to start with page 1 of this forum and make a few comments. FIRST, read what the below prior posters had to say….. then I’ll sum it all up at the end.

*Read the prior posts for ………fighting saints (MN), orlandoalex (Fl) who makes a series of progressional posts and each builds on his prior post, BC (Fl), Patriot Flood (Penn), trackfast (LA), sradjuster (AZ), Bruce (TN), Jimbo (FL), William A (TX), Vaille (CA). Should any decide to read all the above past posts ………. each one of these have sound advice.

As you can read from a progress of posts by orlandoalex – one who is decisive, motivated and takes the fundamental steps necessary to work his way into a career. He didn’t “wait”, rather he made it happen……….. which is what all the others also appear to have in common. Only a very tiny percentage (like the lotto) will “luck” into a career. Even those will have to bring their “A Game” everyday to work to keep their job. They will work hard, progress and have the desire to learn something new every day. It’s true that the work is hard (or everyone would do it), we do deal with the public and when it’s all about money (their settlement) – you’d best have or quickly develop a very thick skin. As any customer service job …. be courteous, helpful, diplomatic (even to the angry).

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claimsguy123@inbox.com in Lexington, Kentucky

22 months ago

Regarding those who will probably be standout’s to become hired as a CAT or property adjuster are people like William A (Ft Worth). A construction background, learns the software (xactimate, simsol, etc……….) and hard work ethic, detail oriented, people skills then he’s got the skill set to become hired first. Vaille (CA) makes a great point in which it’s said 10 or more years ago it was much easier to become an adjuster. When the economy was good, not many wanted this career. Now the economy is bad, many will take the first thing that comes along (as it has through history), after several hurricanes the CAT market may very well be saturated. BUT – there is always room for those who KNOW what they want and work toward that goal. For those who think the extent of this is getting an adjusters license and magically becoming an adjuster is similar to ….getting a license to carry a weapon and then expecting to become a policeman.

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yolo in Chicago, Illinois

22 months ago

claimsguy123@inbox.com in Lexington, Kentucky said: Regarding those who will probably be standout’s to become hired as a CAT or property adjuster are people like William A (Ft Worth). A construction background, learns the software (xactimate, simsol, etc……….) and hard work ethic, detail oriented, people skills then he’s got the skill set to become hired first. Vaille (CA) makes a great point in which it’s said 10 or more years ago it was much easier to become an adjuster. When the economy was good, not many wanted this career. Now the economy is bad, many will take the first thing that comes along (as it has through history), after several hurricanes the CAT market may very well be saturated. BUT – there is always room for those who KNOW what they want and work toward that goal. For those who think the extent of this is getting an adjusters license and magically becoming an adjuster is similar to ….getting a license to carry a weapon and then expecting to become a policeman.

You do not need to have a construction background to be a property adjuster, at least on the inside. If you're in the field, I think you probably do need to have a construction or architectual background of some kind. But on the inside, we don't normally have to deal with roofs/siding too often, and it is fairly easy to get the hang of general structures within the home (drywall, plaster, flooring, doors, windows, baseboard/trim, crown molding, etc...). So, I disagree with your notion. Basically, all you need is a 4 yr. degree, an open mind and willingness to learn, and you can get the hang of adjusting. You need to be organized (due to dealing with many different claims at one time), detail-oriented, customer friendly, and use your resources to your advantage (co-workers, remediation companies, etc....). But you do not need to have a construction background to be an inside property claims adjuster.

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David P in Hollywood, Florida

18 months ago

I got my 610 all lines license about two months ago, and was told by the school where I got my license it would be easy to get an adjusting job but nothing so far. I want to work as a staff adjuster but because of family issues I wont be doing CAT claims, I would be happy doing auto or dwelling claims. I applied for numerous positions at Geico and Progressive and Gainsco, I was called in for testing at Geico was told I passed the test and that was all I heard from them. I am not sure where to start any help at all would be appreciated. I'm a college graduate with numerous years of teaching under my belt. I don't know if the problem is that I'm not a young kid I'm in my mid 40's and don't know where to start

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TahoeTodd in Phoenix, Arizona

15 months ago

damon in Chicago, Illinois said: Hello all.

I will be starting a job as an inside CAT adjuster, so all phone-based and cubicle type of an environment with a well-known company. I've read a lot of negative reviews about the job being very stressful and just having a high workload to deal with. I'm in transition. Worked as an assistant manager in retail for a little while but needed a career change b/c I just didn't feel like retail would be something that I would want to do for the next 30 yrs.

Problem is these days, it's very tough to find anything. People say, well look the other way and try to find something else. This economy does not provide for those opportunities. Only the lucky ones with the right connections seem to find the breaks while the rest of us are begging to get anything. For instance, this is the first job offer that I've had in about 6 months. So these job offers are tough to come by. For someone coming ito the insurance industry with no experience and no other real job prospects, is it a good idea to take a chance in this sort of a position?With that being said, I am coming to the job with an open mind and I've dealt with stress and unhappy customers in my previous positions but what I want to know is what are the upsides of being a claims adjuster ? What do adjusters like about the position and what is a day in the life like for an inside claims adjuster?

May I ask how you got into the field without prior experience? I'm wanting to get into this field but I'm finding it hard without experience. I'm a paralegal and I would have thought they would like someone with my background. Any suggestions on how I can get into the field would be appreciated. Thank you.

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yolo in Lake Villa, Illinois

15 months ago

TahoeTodd in Phoenix, Arizona said: May I ask how you got into the field without prior experience? I'm wanting to get into this field but I'm finding it hard without experience. I'm a paralegal and I would have thought they would like someone with my background. Any suggestions on how I can get into the field would be appreciated. Thank you.

Well, I got lucky. I applied to my current employer for many different positions. I didn't have much luck and then I applied for inside cat adjuster last Feb. 2012, didn't hear back for 2 months, but eventually heard back to my surprise, had a phone interview, 2 face-to-face interviews, and I impressed enough to get an offer.

No secrets to my story though. I didn't have an "in" meaning I didn't have any connections. It was just due to a combination of persistence/good interviewing/luck. I'm not sure on your experience level but I know a co-worker of mine who started with me, he had 15 yrs. of experience but was let go from another insurance company and had to start back at the bottom from a salary standpoint. He makes more than I do b/c of the experience level but I'm sure he makes less than what he did elsewhere.

I enjoy it but at times, it's tough. Today, we had a major CAT in the Northeast from all the winter storms (ice damming, frozen pipe bursts) and getting 10 claims a day is not fun. Hopefully it will be short-lived.

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Mel in Chandler, Arizona

11 months ago

I started with no experience in the non-standard auto insurance, they just found me online, Since I'm bilingual and I had experience in fraud claims in banking, risk analyst in banking they actually called me to offer me an interview and got hired on the spot, I worked there for 2 years and took a mental break for a few months, I just got hired with another company also non-standard auto insurance. It's very stressful because you get so many claims and is hard to control your volume, all the calls, people crying a river, demanding their claim to be paid immediately when you are just starting on their claim. the pay is normal, not good and not bad. it's very tiring mentally.

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Mel in Chandler, Arizona

11 months ago

TahoeTodd in Phoenix, Arizona said: May I ask how you got into the field without prior experience? I'm wanting to get into this field but I'm finding it hard without experience. I'm a paralegal and I would have thought they would like someone with my background. Any suggestions on how I can get into the field would be appreciated. Thank you.

I know people with no experience at all that start as Claims Assistant and Claims Customer Service they work for 6 months to a year and then apply once you are inside. or I also didn't have experience and I was hired as an adjuster. it's a matter of having a good resume, if you have a bachelor's degree is even easier but if you don't have either experience or a bachelor's then start as an assistant or customer service in claims.

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DeeDee in Fort Lauderdale, Florida

10 months ago

I'm a license P&C and also a Life, Health, and Annuity, agent. I want a change, so I'm Now in the process off obtaining my 0620 for an All adjuster. Im appointed with a few insurers. When I get my license, I'm going to send my resume to all off them, why not?Hope that they will honor my resume.

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mikew49 in Topeka, Kansas

8 months ago

I'm glad to see so much dialogue concerning an industry that I have for many years been interested in, but up to recently, had not asserted myself in regard to. Sight unseen, I didn't assume that I would instantly land work in the realm of claims adjusting. Nobody told me I could be assured of anything. Nobody owes me an opportunity, and I'm likely very fortunate for knowing that going in.

No doubt, the prevalent trend, according to the comments I took the time to read, is that it's not a business worth being in. More to the point, some of those stating it's a waste of time, unless I misunderstood, are currently working adjusters. If the detraction is not because they want to limit the amount of competition in the field, then perhaps they are in the wrong industry themselves. Were they to vacate the positions they do not seem to want enmasse, it might be enough to turn the tide in favor of those of us who are eager to get their feet wet, pay their dues, and as the one very sensible person said... make names for themselves...

Make of it what you will. All I know is that it appears to be one of the few businesses with some ethical intent. That's not to say it's not susceptible to corruption and exploitation, but at least it's not a requirement

Point being, if you don't see it as a viable opportunity, it's not. I may or may not ever adjust a claim, and it might be due to the complete lack of opportunities placed in my lap. However, I'm confident that if I maintain a bit of optimism,at least I'll have that. For me, the most compelling facet of claims adjusting, as I understand it, and in my opinion, is knowing that at the end of the day, I'll know I did what I could to be of some assistance, and some comfort, to people I wouldn't otherwise have a chance to meet, and will likely be at least a little better off for having met me.

If it makes ya miserable, don't do it. If you continue to do it, knowing it makes you miserable, well...

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Texas Lady in Dallas, Texas

8 months ago

Im in Texas and looking to get into the industry.
I'm coachable and seeking mentorship.
Also, looking to make a career in insurance with the goal of Actuarial in mind.
Time is of the essence as I have a kid in his last year of high school and would like to contribute to his college education.

I can be reached at 2one4.7one.eight.thirtyfive99
My name is MeMee.

Thank you in advance for reading.

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tom in Urbandale, Iowa

4 months ago

When you talk about getting trained is there a specific training you suggest? I see advertisements but I don't know anyone currently in the business so Im not sure where to spend my time and money. Did you say you are working in Iowa? Thanks

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Michael in Knightdale, North Carolina

2 months ago

freshbright in Charlotte, North Carolina said: My company is working in Forecladjustersosure properties doing a turn over, but I would like to work with insurance companies. Somebody told me that I have to contact the Adjuster, but I do not where or how to start.Somebody can give a tip?

Freshening! Any luck with insurance adjusting?I'm in the same boat. I have my company adjusters license and no experience. Want to move back to Charlotte. Thanks! Wmsmith.ms@gmail. Com

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Dave Kaltenbach in Plano, Texas

2 months ago

Well the best advice for new people is to be prepared. I've been in the industry for over 6 years and have seen a few of the highs and lows. I got my license online from www.2021training.com. Took the licensing and Xactimate course along with Practical Adjusting and had no trouble handling my first claims in Hurricane Sandy. I saw many who were totally unprepared and lost. I can't stress enough to know Xactimate. Pilot is great about deploying new adjusters and as of last summer was needing people. Storm season is about to kick up again. Politely stay in touch with Pilot, Eberils, and Renfroe after getting on their rosters. Being known is half the battle.

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Michael in Knightdale, North Carolina

2 months ago

I need an adjuster job in Charlotte!

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Dave Kaltenbach in Plano, Texas

2 months ago

<A href="www.2021training.com">Getting your Insurance Adjuster License</A> is the first step. Many people I talk to are trying to get staff adjusting jobs without getting their license. Make sure you have your adjusters license up front to show your level of interest.

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