Many claim representative positions are behavioral based. They will ask questions about specific past experiences. IE when you have had a difficult customer, co worker, or manager.. how have you handled this? or Tell me about a time when you had to make a difficult decision and what was the outcome of that decision? or Give us an example of what you would do to overcome someone's objections to your decision. How would you tell a customer that you were not going to be able to offer them payment for a catastrophic loss.
Mostly it is important to be confident, open to learning and positive, if you have no experience in claims. An entry level applicant only needs to be able to learn quickly, able to multi task, be detail oriented and have a great attitude. You can learn to be an excellent claims rep if you are driven to do so. The right person for an entry level trainee position only needs to be able to prove themselves the right TYPE of person for the job. This is heavy, face paced, complex work. It is not a paper shuffling position and certaily not for the intellectually challenged.
I hope this helps for all those going forward. I was too late for the above to queries.