one search. all jobs. Indeed
 
 
 

Forums > Job > Customer Care Representative
 

Tips for customer care representative interviews.
Get new comments by email
You can cancel email alerts at anytime.
Comments (5)

Host

Do you have any tips to help prepare for an upcoming customer care representative interview?

Are there common interview questions that come up again and again?

Reply - Report abuse

LJ in Columbus, Georgia

57 months ago

Anthony,
The most common question asked in these interviews is in the form of a situation the interviewer creates. This normally has to do w/a customer who is upset, and possibly verbally abusive. You will be asked how you would handle the situation-ie: how would you calm the customer, and how would you solve the problem in the most efficient way?

- Was this comment helpful? Yes (30) / No (2) Reply - Report abuse

Dianne Dickens in Midland, Texas

43 months ago

I would report the abuse,and try to get the customer to calm down to try and help her with her situation or get someone else to help her.

- Was this comment helpful? Yes (6) / No (1) Reply - Report abuse

KayC in Nampa, Idaho

38 months ago

i would use a calming voice when talking to the cutomer and tell the customer that i can help them if they can calmly explain to me what is wrong and why its wrong.

- Was this comment helpful? Yes (2) / No Reply - Report abuse

Sania in Kingston, Jamaica

20 months ago

The best strategy is to remain calm, be attentive, reasure the customer that your can help if they will calm and relate their concern. Use phrases such as, I understand your concern, you have all right to be angry but they must calm down if you are to properly assist him/her, allow the customer to feel important and reasure the customer that their conern is your concern.

- Was this comment helpful? Yes (2) / No Reply - Report abuse

Your Reply

change location - create a profile
User Name
 in Beverly Hills, California
Your Comment
Your Email Address
Enter the numbers you see in the box
CAPTCHA Image

Be Reasonable! Be Polite! Please read our Terms of Service and Forum Rules, where it notes that you are responsible for your own comments. You may post anonymously - but we reserve the right to remove inappropriate comments at any time.

RSS Feed Icon Subscribe to this discussion as an RSS feed.