Top customer care specialist skills needed to get the job.

What are the top 3 traits or skills every customer care specialist must have to excel?

Can you suggest any tips or insights to develop your customer care specialist expertise?

Outgoing personality, positive attitude, professionalism

I would not waste my timeo n this company. When you go for your interview they have you to fill out the application. If you look behind the front desk rep. You will see their is so many applications being filled out and just tossed in a stack. They tell you the pay yet when you tell the hiring person that you would like to make over 10.00. They look at your crazy. Within 2 days you will recieve a letter saying that they decided not to choose you for the position. Also, if you have any type of degrees they will not hire you either. My friend told me that but I didn't believe him. Well they did send me a letter and I was over qualified but considering how the job market is I thought why not. Good Luck.

Patience, availability, and a humbleness to try and help resolve issue when you are not at fault.

Lately one way I've been improving my customer service skills is noticing the customer service people I am encountering in everyday life - how did the pharmacy associate react to my question, did the clerk offer additional info without my prompting because info was tied into solution I was seeking, wasn't it nice the cashier overlooked my unsocialness and was still balanced and optimistic.