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Top customer service supervisor skills needed to get the job.
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Comments (3)

Host

What are the top 3 traits or skills every customer service supervisor must have to excel?

Can you suggest any tips or insights to develop your customer service supervisor expertise?

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Battista in Brisbane, Australia

59 months ago

What are the top 3 traits or skills every customer service supervisor must have to excel?

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Listen, observe and coach in Mesa, Arizona

58 months ago

Host said: What are the top 3 traits or skills every customer service supervisor must have to excel?

Can you suggest any tips or insights to develop your customer service supervisor expertise?

Work with your agents. If they are struggling, take calls yourself to help coach them thru their fear. Teach rebuttals, and ways to control the call to help the customer

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