Insurance makes a good day go bad

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Comments (2)

ana805 in Romeoville, Illinois

31 months ago

If I am the only one working the front desk can someone give me some ideas on how you will set up a system to keep up with EOB's we tend to get denials alot I send xrays and make sure everything is filled out but it feels like insurance companies tend to hold on payment. So during the day is hard because we see patients in the evening well their close. So ideas on how you guys handle insurance? Thanks!

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aprylrayne in Newport News, Virginia

8 months ago

when i bill out insuranace that requires xrays or periocharting, we are old school and have paper charts, i would either put CMP and circle it, so when the ins company sent a letter back asking for such documentation, I would tell them "No, I have sent the requesting missing info already." because i could check the chart, see the CMP (copy, print, mail) in the chart. They would put me on hold and usually find it.
once i billed the insurance, I would place an I, then circle it, telling me I had billed it, then place it in our pending cart by month, in alphabetical order.
So by the end of the month if something hadn't been paid, i could call the ins comp. and ask them why or what is missing or if they even received it.. if not, i would re-verify the address, id # patient information etc.
Hope this helps a little.

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