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What are the top 3 traits or skills every executive housekeeper must have to excel?

Can you suggest any tips or insights to develop your executive housekeeper expertise?

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Michelle

81 months ago

To be an effective Executive Housekeeper:
1. The ability to multi-task and adjust your typical work schedule to benefit the department and/or the hotel. Your day may seem chaos-free but suddenly that can change on a dime and you find yourself up cleaning rooms or running to check rooms before a VIP guest checks in. That can be exciting though.

2 The ability to motivate a staff that can often feel unappreciated in an unexciting, often underpaid, and phyical job. Take time to celebrate even small successes--like no work related accidents in a month or no guest housekeeping-related complains in a month...Be sure to celebrate Housekeeping Week too (it's in September typically).

3. A distinct eye for detail. No matter the type of hotel/motel that you are working in, having a spotless and fresh smelling room/suite is key to the success of a housekeeping department and the entire business. Always inspect a room or public area as if you were the pickiest of guests. Get to their level--look at the room as if you were laying on the bed, sitting in a chair in the lobby, or even sitting on the toilet. Believe me, guests will find a mistake if there is one so be sure your eyes are wide open before the guest even checks in.

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