Host said: What are the top 3 traits or skills every front desk clerk must have to excel?
Can you suggest any tips or insights to develop your front desk clerk expertise?
1 Be able to lie and lie well. You need to be able to lie and make it sound like it is the truth.
2 be able to multi task and think on your feet quickly.
3 be able to friendly and helpful to even to the most stupid people. yes they are time when you just want to smach the %^&* out of them. just breath and smile.
Yes i have had times when i think about quitting this industry but then i think about some of the guest I have had over the years and it does make it worth it.