Tips for help desk representative interviews.

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Do you have any tips to help prepare for an upcoming help desk representative interview?

Are there common interview questions that come up again and again?

Danielle Lewis in Livonia, Michigan

128 months ago

Do you have any tips to help prepare for an upcoming help desk representative interview?

Are there common interview questions that come up again and again?

kp400sf

82 months ago

The emphasis is mostly on customer service and communications skills. Being able to translate highly technical terminology to generic terms fo non-technical customers is also importtant.

Most initial interviews are behavioral; so questions like:

How would you handle an angry customer

or

What do you do if a call is is taking too long? (This is important for ACD call centers where an analyst has only so much time per call because of the volume of customers.)

Google Help Desk job inyerview questions for more detail. Hope that helps...

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