Interview Question for helpdesk

What is the top most popular question do helpdesk ask for a interveiw

thanks

can i have the questions from IBM call centre help dest question for kelly services

thanks for your help apreciate

Here are the Questions I was asked at a recent interview. I knew maybe 40% of the material. I got the job nonetheless.

Define these abbreviations or terms:
HTML
CGI
URL
MIME
HTTP
FTP
Telnet
Shortcut or alias
IP address
DNS
Windows NT Domain
Windows NT Share
Postscript
Database (field, record, table)
ISP
http Content Header
web proxy server

What do these items have in common, what are they examples of?
(Ethernet, ATM, Token Ring, FDDI)
(TCP/IP, AppleTalk, NetBEUI, IPX/SPX)
(Java, C++, Perl, Visual Basic)
(JPEG, GIF, TIFF)

What tool is provided by Windows to edit a text file? Mac OS? Unix?
In the context of a spreadsheet application, distinguish these attributes of a cell:
Value
Formula
Format
Give one precaution you should take before installing a new application on a computer.

The guy emailed me his questions because I asked him to after the interview. It's good to know these things.

Anyways, all three posts were 1 session of about 45 minute of verbal resposnse on my part.

Hope this helps ya'll.

Ilya in Silver Spring, Maryland said: Here are the Questions I was asked at a recent interview. I knew maybe 40% of the material. I got the job nonetheless.
Define these abbreviations or terms:
HTML -Hyper text Mark up Language used to design web page. You can find the script in Internet Explorer if you click on View, Source.
CGI - Common Gateway Interface, It has only a single point for in enter and exit of data.
URL : URL stands for Uniform Resource Locator used for web browsing. First it starts with which protocol it should use for browsing, it means like FTP.
MIME : MIME stands for Multipurpose Internal Mail Extensions. Used by IBM. Just to understand one Example: Microsoft uses Outlook. we can say IBM will use MIME.
HTTP: Hyper Text Transfer Protocol. It is used for web browsing.
FTP : FTP is a Protocol stands for File Transfer Protocol. Based on this protocol,web pages will get displayed to us. Data transmission takes place using this protocol.
Telnet: Telnet is used to control servers remotely. This enables you to control the server and communicate with other servers on the network.
Shortcut or alias
IP address : Internet Protocol Address are divided into 5 classes
Class A: 1-126 , 127 is loop back
Class B: 128-191
Class C: 192-223
Class D: 224-239- Multi casting
Class E: 240-254- used by Research and Development
DNS : Stands for- Domain Name System. It is the translator if IP address to a meaningful word.
Windows NT Domain : A Windows domain is a collection of security principals that share a central directory database.
Windows NT Share:
Postscript : Post Script is a programming language optimized for printing graphics and text
Database (field, record, table): Database is
ISP -
http Content Header
web proxy server

What do these items have in common, what are they examples of?
(Ethernet, ATM, Token Ring, FDDI)
(TCP/IP, AppleTalk, NetBEUI, IPX/SPX)
(Java, C++, Perl, Visual Basic)
(JPEG, GIF, TIFF

the questions can be in this way

name the diff types of operating systems?
windows-xp, 7, 98,...
linux
mac
vista

what is the difference between 98 and 7?
difference between windows and vista?
what is a device manager?
what do you mean by restore and recovery?
what is an ip address?
what if you forget password?