Top service representative skills needed to get the job.

Get new comments by email
You can cancel email alerts at anytime.
Comments (5)

Host

What are the top 3 traits or skills every service representative must have to excel?

Can you suggest any tips or insights to develop your service representative expertise?

Reply - Report abuse

Ms. Shirley Sloan in Saint Louis, Missouri

81 months ago

Dear Sir/Ms.:

I believe that a service represenative should project skillfulness, proficiency, loyalty to the person or persons that she is servicing, and have a jovial appitude constantly, and to enjoy what she is doing for the betterment of other human beings.

- Was this comment helpful? Yes (3) / No Reply - Report abuse

ohiogal5100 in Cleveland, Ohio

67 months ago

Host said: What are the top 3 traits or skills every service representative must have to excel?

Can you suggest any tips or insights to develop your service representative expertise?

your voice should always have a smile in it. do your homework and be very knowledgeable of what you are talking about to your customers. enjoy your work and have a positive attitude.

- Was this comment helpful? Yes / No Reply - Report abuse

Joesphine Ward in Milledgeville, Georgia

66 months ago

Host said: What are the top 3 traits or skills every service representative must have to excel?

Can you suggest any tips or insights to develop your service representative expertise?

A person needs to be a skilled communicator: verbal and written word.

Ability to establish and maintain a positive rapport, mutual respect with customers and dverse populatios..

The ability to taken initative; be flexible and friendly

- Was this comment helpful? Yes (1) / No Reply - Report abuse

Frank J Pistorio in Palatine, Illinois

18 months ago

Host said: What are the top 3 traits or skills every service representative must have to excel?

Can you suggest any tips or insights to develop your service representative expertise?

Most important is to listen attentively to your customer's needs. Keep your tone friendly but always professional. Provide correct information at all times and at all times respect the customer as an asset to your business. You control the call and resolve the customer's issues as quickly as possible with excellent service quality and superior professionalism in your resolve.

- Was this comment helpful? Yes / No Reply - Report abuse

» Sign in or create an account to comment on this topic.